(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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The Profound Role of Service
Customer Service Statistics
The process never ends with a sale
The 8th Step in the Relationship Selling Cycle
Utilize cross-selling or up-selling to current customers.
Maximizing current customers
Winning back lost customers
Dealing with angry customers
Customer follow-up adds value.
Service after the sale can be more critical than the sale itself.
4 keys to consumer retention
Always take responsibility and make it right.
A buying decision is a one-time action unless you turn it into a habit with follow-up.
The value of customer retention
Service and sincerity are the keys to winning back lost accounts.
The Follow-up
A plan for tracking
Maximize your current customer base
Standing out from the crowd
Adding Value
Excuses salespeople give for losing accounts
Set goals for regular follow-up and stay top of mind.
