A planfortrackingTheprocessnever endswith a saleWinningback lostcustomersAlways takeresponsibilityand make itright.TheProfoundRole ofServiceTheFollow-upSet goals forregularfollow-upand stay topof mind.4 keys toconsumerretentionThe 8th Stepin theRelationshipSelling CycleMaximizeyour currentcustomerbaseMaximizingcurrentcustomersDealingwith angrycustomersCustomerServiceStatisticsService andsincerity arethe keys towinning backlost accounts.Service afterthe sale canbe morecritical thanthe sale itself.Excusessalespeoplegive forlosingaccountsA buyingdecision is aone-time actionunless you turnit into a habitwith follow-up.The valueofcustomerretentionAddingValueStandingout fromthe crowdUtilize cross-selling or up-selling tocurrentcustomers.Customerfollow-upaddsvalue.A planfortrackingTheprocessnever endswith a saleWinningback lostcustomersAlways takeresponsibilityand make itright.TheProfoundRole ofServiceTheFollow-upSet goals forregularfollow-upand stay topof mind.4 keys toconsumerretentionThe 8th Stepin theRelationshipSelling CycleMaximizeyour currentcustomerbaseMaximizingcurrentcustomersDealingwith angrycustomersCustomerServiceStatisticsService andsincerity arethe keys towinning backlost accounts.Service afterthe sale canbe morecritical thanthe sale itself.Excusessalespeoplegive forlosingaccountsA buyingdecision is aone-time actionunless you turnit into a habitwith follow-up.The valueofcustomerretentionAddingValueStandingout fromthe crowdUtilize cross-selling or up-selling tocurrentcustomers.Customerfollow-upaddsvalue.

Chapter 15 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
  1. A plan for tracking
  2. The process never ends with a sale
  3. Winning back lost customers
  4. Always take responsibility and make it right.
  5. The Profound Role of Service
  6. The Follow-up
  7. Set goals for regular follow-up and stay top of mind.
  8. 4 keys to consumer retention
  9. The 8th Step in the Relationship Selling Cycle
  10. Maximize your current customer base
  11. Maximizing current customers
  12. Dealing with angry customers
  13. Customer Service Statistics
  14. Service and sincerity are the keys to winning back lost accounts.
  15. Service after the sale can be more critical than the sale itself.
  16. Excuses salespeople give for losing accounts
  17. A buying decision is a one-time action unless you turn it into a habit with follow-up.
  18. The value of customer retention
  19. Adding Value
  20. Standing out from the crowd
  21. Utilize cross-selling or up-selling to current customers.
  22. Customer follow-up adds value.