MaximizingcurrentcustomersExcusessalespeoplegive forlosingaccountsCustomerfollow-upaddsvalue.Utilize cross-selling or up-selling tocurrentcustomers.Dealingwith angrycustomersCustomerServiceStatisticsThe valueofcustomerretentionA planfortrackingMaximizeyour currentcustomerbaseAddingValueWinningback lostcustomersTheProfoundRole ofServiceService andsincerity arethe keys towinning backlost accounts.TheFollow-upTheprocessnever endswith a sale4 keys toconsumerretentionAlways takeresponsibilityand make itright.Set goals forregularfollow-upand stay topof mind.The 8th Stepin theRelationshipSelling CycleA buyingdecision is aone-time actionunless you turnit into a habitwith follow-up.Service afterthe sale canbe morecritical thanthe sale itself.Standingout fromthe crowdMaximizingcurrentcustomersExcusessalespeoplegive forlosingaccountsCustomerfollow-upaddsvalue.Utilize cross-selling or up-selling tocurrentcustomers.Dealingwith angrycustomersCustomerServiceStatisticsThe valueofcustomerretentionA planfortrackingMaximizeyour currentcustomerbaseAddingValueWinningback lostcustomersTheProfoundRole ofServiceService andsincerity arethe keys towinning backlost accounts.TheFollow-upTheprocessnever endswith a sale4 keys toconsumerretentionAlways takeresponsibilityand make itright.Set goals forregularfollow-upand stay topof mind.The 8th Stepin theRelationshipSelling CycleA buyingdecision is aone-time actionunless you turnit into a habitwith follow-up.Service afterthe sale canbe morecritical thanthe sale itself.Standingout fromthe crowd

Chapter 15 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Maximizing current customers
  2. Excuses salespeople give for losing accounts
  3. Customer follow-up adds value.
  4. Utilize cross-selling or up-selling to current customers.
  5. Dealing with angry customers
  6. Customer Service Statistics
  7. The value of customer retention
  8. A plan for tracking
  9. Maximize your current customer base
  10. Adding Value
  11. Winning back lost customers
  12. The Profound Role of Service
  13. Service and sincerity are the keys to winning back lost accounts.
  14. The Follow-up
  15. The process never ends with a sale
  16. 4 keys to consumer retention
  17. Always take responsibility and make it right.
  18. Set goals for regular follow-up and stay top of mind.
  19. The 8th Step in the Relationship Selling Cycle
  20. A buying decision is a one-time action unless you turn it into a habit with follow-up.
  21. Service after the sale can be more critical than the sale itself.
  22. Standing out from the crowd