Standingout fromthe crowdTheFollow-upService afterthe sale canbe morecritical thanthe sale itself.Service andsincerity arethe keys towinning backlost accounts.Customerfollow-upaddsvalue.TheProfoundRole ofServiceThe 8th Stepin theRelationshipSelling CycleAddingValueA buyingdecision is aone-time actionunless you turnit into a habitwith follow-up.Theprocessnever endswith a saleExcusessalespeoplegive forlosingaccountsMaximizingcurrentcustomersSet goals forregularfollow-upand stay topof mind.Utilize cross-selling or up-selling tocurrentcustomers.A planfortrackingCustomerServiceStatisticsThe valueofcustomerretentionAlways takeresponsibilityand make itright.4 keys toconsumerretentionMaximizeyour currentcustomerbaseWinningback lostcustomersDealingwith angrycustomersStandingout fromthe crowdTheFollow-upService afterthe sale canbe morecritical thanthe sale itself.Service andsincerity arethe keys towinning backlost accounts.Customerfollow-upaddsvalue.TheProfoundRole ofServiceThe 8th Stepin theRelationshipSelling CycleAddingValueA buyingdecision is aone-time actionunless you turnit into a habitwith follow-up.Theprocessnever endswith a saleExcusessalespeoplegive forlosingaccountsMaximizingcurrentcustomersSet goals forregularfollow-upand stay topof mind.Utilize cross-selling or up-selling tocurrentcustomers.A planfortrackingCustomerServiceStatisticsThe valueofcustomerretentionAlways takeresponsibilityand make itright.4 keys toconsumerretentionMaximizeyour currentcustomerbaseWinningback lostcustomersDealingwith angrycustomers

Chapter 15 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Standing out from the crowd
  2. The Follow-up
  3. Service after the sale can be more critical than the sale itself.
  4. Service and sincerity are the keys to winning back lost accounts.
  5. Customer follow-up adds value.
  6. The Profound Role of Service
  7. The 8th Step in the Relationship Selling Cycle
  8. Adding Value
  9. A buying decision is a one-time action unless you turn it into a habit with follow-up.
  10. The process never ends with a sale
  11. Excuses salespeople give for losing accounts
  12. Maximizing current customers
  13. Set goals for regular follow-up and stay top of mind.
  14. Utilize cross-selling or up-selling to current customers.
  15. A plan for tracking
  16. Customer Service Statistics
  17. The value of customer retention
  18. Always take responsibility and make it right.
  19. 4 keys to consumer retention
  20. Maximize your current customer base
  21. Winning back lost customers
  22. Dealing with angry customers