(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer Service Statistics
The Profound Role of Service
The Follow-up
Dealing with angry customers
Maximize your current customer base
The value of customer retention
A plan for tracking
Set goals for regular follow-up and stay top of mind.
Adding Value
4 keys to consumer retention
Utilize cross-selling or up-selling to current customers.
Winning back lost customers
A buying decision is a one-time action unless you turn it into a habit with follow-up.
Excuses salespeople give for losing accounts
Maximizing current customers
Customer follow-up adds value.
The process never ends with a sale
Service after the sale can be more critical than the sale itself.
Always take responsibility and make it right.
Service and sincerity are the keys to winning back lost accounts.
