Customerfollow-upaddsvalue.CustomerServiceStatisticsAlways takeresponsibilityand make itright.AddingValueThe 8th Stepin theRelationshipSelling CycleService afterthe sale canbe morecritical thanthe sale itself.4 keys toconsumerretentionUtilize cross-selling or up-selling tocurrentcustomers.Standingout fromthe crowdThe valueofcustomerretentionDealingwith angrycustomersSet goals forregularfollow-upand stay topof mind.Service andsincerity arethe keys towinning backlost accounts.Theprocessnever endswith a saleMaximizeyour currentcustomerbaseTheProfoundRole ofServiceA buyingdecision is aone-time actionunless you turnit into a habitwith follow-up.A planfortrackingWinningback lostcustomersMaximizingcurrentcustomersTheFollow-upExcusessalespeoplegive forlosingaccountsCustomerfollow-upaddsvalue.CustomerServiceStatisticsAlways takeresponsibilityand make itright.AddingValueThe 8th Stepin theRelationshipSelling CycleService afterthe sale canbe morecritical thanthe sale itself.4 keys toconsumerretentionUtilize cross-selling or up-selling tocurrentcustomers.Standingout fromthe crowdThe valueofcustomerretentionDealingwith angrycustomersSet goals forregularfollow-upand stay topof mind.Service andsincerity arethe keys towinning backlost accounts.Theprocessnever endswith a saleMaximizeyour currentcustomerbaseTheProfoundRole ofServiceA buyingdecision is aone-time actionunless you turnit into a habitwith follow-up.A planfortrackingWinningback lostcustomersMaximizingcurrentcustomersTheFollow-upExcusessalespeoplegive forlosingaccounts

Chapter 15 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer follow-up adds value.
  2. Customer Service Statistics
  3. Always take responsibility and make it right.
  4. Adding Value
  5. The 8th Step in the Relationship Selling Cycle
  6. Service after the sale can be more critical than the sale itself.
  7. 4 keys to consumer retention
  8. Utilize cross-selling or up-selling to current customers.
  9. Standing out from the crowd
  10. The value of customer retention
  11. Dealing with angry customers
  12. Set goals for regular follow-up and stay top of mind.
  13. Service and sincerity are the keys to winning back lost accounts.
  14. The process never ends with a sale
  15. Maximize your current customer base
  16. The Profound Role of Service
  17. A buying decision is a one-time action unless you turn it into a habit with follow-up.
  18. A plan for tracking
  19. Winning back lost customers
  20. Maximizing current customers
  21. The Follow-up
  22. Excuses salespeople give for losing accounts