TheFollow-up4 keys toconsumerretentionA buyingdecision is aone-time actionunless you turnit into a habitwith follow-up.Maximizeyour currentcustomerbaseSet goals forregularfollow-upand stay topof mind.Service afterthe sale canbe morecritical thanthe sale itself.CustomerServiceStatisticsUtilize cross-selling or up-selling tocurrentcustomers.Customerfollow-upaddsvalue.The 8th Stepin theRelationshipSelling CycleTheprocessnever endswith a saleStandingout fromthe crowdExcusessalespeoplegive forlosingaccountsAddingValueMaximizingcurrentcustomersTheProfoundRole ofServiceA planfortrackingService andsincerity arethe keys towinning backlost accounts.Always takeresponsibilityand make itright.Winningback lostcustomersDealingwith angrycustomersThe valueofcustomerretentionTheFollow-up4 keys toconsumerretentionA buyingdecision is aone-time actionunless you turnit into a habitwith follow-up.Maximizeyour currentcustomerbaseSet goals forregularfollow-upand stay topof mind.Service afterthe sale canbe morecritical thanthe sale itself.CustomerServiceStatisticsUtilize cross-selling or up-selling tocurrentcustomers.Customerfollow-upaddsvalue.The 8th Stepin theRelationshipSelling CycleTheprocessnever endswith a saleStandingout fromthe crowdExcusessalespeoplegive forlosingaccountsAddingValueMaximizingcurrentcustomersTheProfoundRole ofServiceA planfortrackingService andsincerity arethe keys towinning backlost accounts.Always takeresponsibilityand make itright.Winningback lostcustomersDealingwith angrycustomersThe valueofcustomerretention

Chapter 15 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. The Follow-up
  2. 4 keys to consumer retention
  3. A buying decision is a one-time action unless you turn it into a habit with follow-up.
  4. Maximize your current customer base
  5. Set goals for regular follow-up and stay top of mind.
  6. Service after the sale can be more critical than the sale itself.
  7. Customer Service Statistics
  8. Utilize cross-selling or up-selling to current customers.
  9. Customer follow-up adds value.
  10. The 8th Step in the Relationship Selling Cycle
  11. The process never ends with a sale
  12. Standing out from the crowd
  13. Excuses salespeople give for losing accounts
  14. Adding Value
  15. Maximizing current customers
  16. The Profound Role of Service
  17. A plan for tracking
  18. Service and sincerity are the keys to winning back lost accounts.
  19. Always take responsibility and make it right.
  20. Winning back lost customers
  21. Dealing with angry customers
  22. The value of customer retention