Service afterthe sale canbe morecritical thanthe sale itself.Always takeresponsibilityand make itright.CustomerServiceStatisticsService andsincerity arethe keys towinning backlost accounts.Set goals forregularfollow-upand stay topof mind.Maximizeyour currentcustomerbaseCustomerfollow-upaddsvalue.The valueofcustomerretentionExcusessalespeoplegive forlosingaccountsUtilize cross-selling or up-selling tocurrentcustomers.Standingout fromthe crowdTheprocessnever endswith a saleThe 8th Stepin theRelationshipSelling CycleMaximizingcurrentcustomersA buyingdecision is aone-time actionunless you turnit into a habitwith follow-up.Dealingwith angrycustomersTheFollow-upA planfortrackingWinningback lostcustomersAddingValueTheProfoundRole ofService4 keys toconsumerretentionService afterthe sale canbe morecritical thanthe sale itself.Always takeresponsibilityand make itright.CustomerServiceStatisticsService andsincerity arethe keys towinning backlost accounts.Set goals forregularfollow-upand stay topof mind.Maximizeyour currentcustomerbaseCustomerfollow-upaddsvalue.The valueofcustomerretentionExcusessalespeoplegive forlosingaccountsUtilize cross-selling or up-selling tocurrentcustomers.Standingout fromthe crowdTheprocessnever endswith a saleThe 8th Stepin theRelationshipSelling CycleMaximizingcurrentcustomersA buyingdecision is aone-time actionunless you turnit into a habitwith follow-up.Dealingwith angrycustomersTheFollow-upA planfortrackingWinningback lostcustomersAddingValueTheProfoundRole ofService4 keys toconsumerretention

Chapter 15 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Service after the sale can be more critical than the sale itself.
  2. Always take responsibility and make it right.
  3. Customer Service Statistics
  4. Service and sincerity are the keys to winning back lost accounts.
  5. Set goals for regular follow-up and stay top of mind.
  6. Maximize your current customer base
  7. Customer follow-up adds value.
  8. The value of customer retention
  9. Excuses salespeople give for losing accounts
  10. Utilize cross-selling or up-selling to current customers.
  11. Standing out from the crowd
  12. The process never ends with a sale
  13. The 8th Step in the Relationship Selling Cycle
  14. Maximizing current customers
  15. A buying decision is a one-time action unless you turn it into a habit with follow-up.
  16. Dealing with angry customers
  17. The Follow-up
  18. A plan for tracking
  19. Winning back lost customers
  20. Adding Value
  21. The Profound Role of Service
  22. 4 keys to consumer retention