Theprocessnever endswith a saleSet goals forregularfollow-upand stay topof mind.A planfortrackingService andsincerity arethe keys towinning backlost accounts.Always takeresponsibilityand make itright.MaximizingcurrentcustomersStandingout fromthe crowd4 keys toconsumerretentionCustomerfollow-upaddsvalue.AddingValueA buyingdecision is aone-time actionunless you turnit into a habitwith follow-up.Excusessalespeoplegive forlosingaccountsThe 8th Stepin theRelationshipSelling CycleMaximizeyour currentcustomerbaseService afterthe sale canbe morecritical thanthe sale itself.Winningback lostcustomersUtilize cross-selling or up-selling tocurrentcustomers.TheFollow-upDealingwith angrycustomersCustomerServiceStatisticsThe valueofcustomerretentionTheProfoundRole ofServiceTheprocessnever endswith a saleSet goals forregularfollow-upand stay topof mind.A planfortrackingService andsincerity arethe keys towinning backlost accounts.Always takeresponsibilityand make itright.MaximizingcurrentcustomersStandingout fromthe crowd4 keys toconsumerretentionCustomerfollow-upaddsvalue.AddingValueA buyingdecision is aone-time actionunless you turnit into a habitwith follow-up.Excusessalespeoplegive forlosingaccountsThe 8th Stepin theRelationshipSelling CycleMaximizeyour currentcustomerbaseService afterthe sale canbe morecritical thanthe sale itself.Winningback lostcustomersUtilize cross-selling or up-selling tocurrentcustomers.TheFollow-upDealingwith angrycustomersCustomerServiceStatisticsThe valueofcustomerretentionTheProfoundRole ofService

Chapter 15 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. The process never ends with a sale
  2. Set goals for regular follow-up and stay top of mind.
  3. A plan for tracking
  4. Service and sincerity are the keys to winning back lost accounts.
  5. Always take responsibility and make it right.
  6. Maximizing current customers
  7. Standing out from the crowd
  8. 4 keys to consumer retention
  9. Customer follow-up adds value.
  10. Adding Value
  11. A buying decision is a one-time action unless you turn it into a habit with follow-up.
  12. Excuses salespeople give for losing accounts
  13. The 8th Step in the Relationship Selling Cycle
  14. Maximize your current customer base
  15. Service after the sale can be more critical than the sale itself.
  16. Winning back lost customers
  17. Utilize cross-selling or up-selling to current customers.
  18. The Follow-up
  19. Dealing with angry customers
  20. Customer Service Statistics
  21. The value of customer retention
  22. The Profound Role of Service