Excusessalespeoplegive forlosingaccountsThe concept ofadding value inselling means thesalesperson makesa special effort,before, during andafter the sale.A planfortrackingThe 8th Stepin theRelationshipSelling CycleCustomerServiceStatisticsThe valueofcustomerretentionA salespersonhas a five totwenty chanceof selling to anew prospect.Follow up after thesale is importantbecause securingthe customer’sbusiness is not theend of the sellingcycle.Always takeresponsibilityand make itright.AddingValueCustomers’feelings abouttheir buyingexperience arebased mostly onhow they feel theyhave been treated.MaximizingcurrentcustomersThere is no substitutefor salespeopleasking their customerbase how they feelabout the servicetheir company isproviding.The first step inregaining formeraccounts is todiscover whyyou lost theaccount.A buyingdecision is aone-time actionunless you turnit into a habitwith follow-up.It costs so muchmore togenerate newcustomers thanto retain existingcustomers.Set goals forregularfollow-upand stay topof mind.According torecent statistics,91% of unhappycustomers willleave and nevercome backUtilize cross-selling or up-selling tocurrentcustomers.Customerfollow-upaddsvalue.Maximizeyour currentcustomerbaseService andsincerity arethe keys towinning backlost accounts.As competitionincreases,companies mustdifferentiate theirproducts andservices based onthe buyingexperienceTheFollow-upWinningback lostcustomersTheProfoundRole ofServiceSending athank you noteis a greatopportunity toshow gratitudeto your client.Theprocessnever endswith a saleStandingout fromthe crowdA salesperson has60 to 70% chanceof sellingadditional productsto an existingcustomer.4 keys toconsumerretentionService afterthe sale canbe morecritical thanthe sale itself.Some customersmay choose to stopdoing business withyour organizationfor reasons that arebeyond yourcontrol.Dealingwith angrycustomersExcusessalespeoplegive forlosingaccountsThe concept ofadding value inselling means thesalesperson makesa special effort,before, during andafter the sale.A planfortrackingThe 8th Stepin theRelationshipSelling CycleCustomerServiceStatisticsThe valueofcustomerretentionA salespersonhas a five totwenty chanceof selling to anew prospect.Follow up after thesale is importantbecause securingthe customer’sbusiness is not theend of the sellingcycle.Always takeresponsibilityand make itright.AddingValueCustomers’feelings abouttheir buyingexperience arebased mostly onhow they feel theyhave been treated.MaximizingcurrentcustomersThere is no substitutefor salespeopleasking their customerbase how they feelabout the servicetheir company isproviding.The first step inregaining formeraccounts is todiscover whyyou lost theaccount.A buyingdecision is aone-time actionunless you turnit into a habitwith follow-up.It costs so muchmore togenerate newcustomers thanto retain existingcustomers.Set goals forregularfollow-upand stay topof mind.According torecent statistics,91% of unhappycustomers willleave and nevercome backUtilize cross-selling or up-selling tocurrentcustomers.Customerfollow-upaddsvalue.Maximizeyour currentcustomerbaseService andsincerity arethe keys towinning backlost accounts.As competitionincreases,companies mustdifferentiate theirproducts andservices based onthe buyingexperienceTheFollow-upWinningback lostcustomersTheProfoundRole ofServiceSending athank you noteis a greatopportunity toshow gratitudeto your client.Theprocessnever endswith a saleStandingout fromthe crowdA salesperson has60 to 70% chanceof sellingadditional productsto an existingcustomer.4 keys toconsumerretentionService afterthe sale canbe morecritical thanthe sale itself.Some customersmay choose to stopdoing business withyour organizationfor reasons that arebeyond yourcontrol.Dealingwith angrycustomers

Chapter 15 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Excuses salespeople give for losing accounts
  2. The concept of adding value in selling means the salesperson makes a special effort, before, during and after the sale.
  3. A plan for tracking
  4. The 8th Step in the Relationship Selling Cycle
  5. Customer Service Statistics
  6. The value of customer retention
  7. A salesperson has a five to twenty chance of selling to a new prospect.
  8. Follow up after the sale is important because securing the customer’s business is not the end of the selling cycle.
  9. Always take responsibility and make it right.
  10. Adding Value
  11. Customers’ feelings about their buying experience are based mostly on how they feel they have been treated.
  12. Maximizing current customers
  13. There is no substitute for salespeople asking their customer base how they feel about the service their company is providing.
  14. The first step in regaining former accounts is to discover why you lost the account.
  15. A buying decision is a one-time action unless you turn it into a habit with follow-up.
  16. It costs so much more to generate new customers than to retain existing customers.
  17. Set goals for regular follow-up and stay top of mind.
  18. According to recent statistics, 91% of unhappy customers will leave and never come back
  19. Utilize cross-selling or up-selling to current customers.
  20. Customer follow-up adds value.
  21. Maximize your current customer base
  22. Service and sincerity are the keys to winning back lost accounts.
  23. As competition increases, companies must differentiate their products and services based on the buying experience
  24. The Follow-up
  25. Winning back lost customers
  26. The Profound Role of Service
  27. Sending a thank you note is a great opportunity to show gratitude to your client.
  28. The process never ends with a sale
  29. Standing out from the crowd
  30. A salesperson has 60 to 70% chance of selling additional products to an existing customer.
  31. 4 keys to consumer retention
  32. Service after the sale can be more critical than the sale itself.
  33. Some customers may choose to stop doing business with your organization for reasons that are beyond your control.
  34. Dealing with angry customers