(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Excuses salespeople give for losing accounts
The concept of adding value in selling means the salesperson makes a special effort, before, during and after the sale.
A plan for tracking
The 8th Step in the Relationship Selling Cycle
Customer Service Statistics
The value of customer retention
A salesperson has a five to twenty chance of selling to a new prospect.
Follow up after the sale is important because securing the customer’s business is not the end of the selling cycle.
Always take responsibility and make it right.
Adding Value
Customers’ feelings about their buying experience are based mostly on how they feel they have been treated.
Maximizing current customers
There is no substitute for salespeople asking their customer base how they feel about the service their company is providing.
The first step in regaining former accounts is to discover why you lost the account.
A buying decision is a one-time action unless you turn it into a habit with follow-up.
It costs so much more to generate new customers than to retain existing customers.
Set goals for regular follow-up and stay top of mind.
According to recent statistics, 91% of unhappy customers will leave and never come back
Utilize cross-selling or up-selling to current customers.
Customer follow-up adds value.
Maximize your current customer base
Service and sincerity are the keys to winning back lost accounts.
As competition increases, companies must differentiate their products and services based on the buying experience
The Follow-up
Winning back lost customers
The Profound Role of Service
Sending a thank you note is a great opportunity to show gratitude to your client.
The process never ends with a sale
Standing out from the crowd
A salesperson has 60 to 70% chance of selling additional products to an existing customer.
4 keys to consumer retention
Service after the sale can be more critical than the sale itself.
Some customers may choose to stop doing business with your organization for reasons that are beyond your control.
