(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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The process never ends with a sale
It costs so much more to generate new customers than to retain existing customers.
As competition increases, companies must differentiate their products and services based on the buying experience
The value of customer retention
Maximize your current customer base
A salesperson has a five to twenty chance of selling to a new prospect.
Standing out from the crowd
A buying decision is a one-time action unless you turn it into a habit with follow-up.
Adding Value
Utilize cross-selling or up-selling to current customers.
Service after the sale can be more critical than the sale itself.
According to recent statistics, 91% of unhappy customers will leave and never come back
There is no substitute for salespeople asking their customer base how they feel about the service their company is providing.
A plan for tracking
4 keys to consumer retention
Customer Service Statistics
The Follow-up
Sending a thank you note is a great opportunity to show gratitude to your client.
Some customers may choose to stop doing business with your organization for reasons that are beyond your control.
Set goals for regular follow-up and stay top of mind.
The Profound Role of Service
Follow up after the sale is important because securing the customer’s business is not the end of the selling cycle.
Maximizing current customers
Always take responsibility and make it right.
A salesperson has 60 to 70% chance of selling additional products to an existing customer.
Winning back lost customers
Customers’ feelings about their buying experience are based mostly on how they feel they have been treated.
The concept of adding value in selling means the salesperson makes a special effort, before, during and after the sale.
Customer follow-up adds value.
Dealing with angry customers
Excuses salespeople give for losing accounts
Service and sincerity are the keys to winning back lost accounts.
The 8th Step in the Relationship Selling Cycle
The first step in regaining former accounts is to discover why you lost the account.
