Maximizeyour currentcustomerbaseAddingValueTheProfoundRole ofServiceCustomerfollow-upaddsvalue.Customers’feelings abouttheir buyingexperience arebased mostly onhow they feel theyhave been treated.The valueofcustomerretentionService afterthe sale canbe morecritical thanthe sale itself.CustomerServiceStatisticsTheprocessnever endswith a saleAccording torecent statistics,91% of unhappycustomers willleave and nevercome backTheFollow-upThere is no substitutefor salespeopleasking their customerbase how they feelabout the servicetheir company isproviding.Some customersmay choose to stopdoing business withyour organizationfor reasons that arebeyond yourcontrol.Set goals forregularfollow-upand stay topof mind.Service andsincerity arethe keys towinning backlost accounts.Standingout fromthe crowdA planfortrackingAs competitionincreases,companies mustdifferentiate theirproducts andservices based onthe buyingexperienceUtilize cross-selling or up-selling tocurrentcustomers.Always takeresponsibilityand make itright.MaximizingcurrentcustomersA salesperson has60 to 70% chanceof sellingadditional productsto an existingcustomer.Dealingwith angrycustomersThe 8th Stepin theRelationshipSelling CycleWinningback lostcustomersFollow up after thesale is importantbecause securingthe customer’sbusiness is not theend of the sellingcycle.It costs so muchmore togenerate newcustomers thanto retain existingcustomers.The concept ofadding value inselling means thesalesperson makesa special effort,before, during andafter the sale.A salespersonhas a five totwenty chanceof selling to anew prospect.The first step inregaining formeraccounts is todiscover whyyou lost theaccount.4 keys toconsumerretentionSending athank you noteis a greatopportunity toshow gratitudeto your client.A buyingdecision is aone-time actionunless you turnit into a habitwith follow-up.Excusessalespeoplegive forlosingaccountsMaximizeyour currentcustomerbaseAddingValueTheProfoundRole ofServiceCustomerfollow-upaddsvalue.Customers’feelings abouttheir buyingexperience arebased mostly onhow they feel theyhave been treated.The valueofcustomerretentionService afterthe sale canbe morecritical thanthe sale itself.CustomerServiceStatisticsTheprocessnever endswith a saleAccording torecent statistics,91% of unhappycustomers willleave and nevercome backTheFollow-upThere is no substitutefor salespeopleasking their customerbase how they feelabout the servicetheir company isproviding.Some customersmay choose to stopdoing business withyour organizationfor reasons that arebeyond yourcontrol.Set goals forregularfollow-upand stay topof mind.Service andsincerity arethe keys towinning backlost accounts.Standingout fromthe crowdA planfortrackingAs competitionincreases,companies mustdifferentiate theirproducts andservices based onthe buyingexperienceUtilize cross-selling or up-selling tocurrentcustomers.Always takeresponsibilityand make itright.MaximizingcurrentcustomersA salesperson has60 to 70% chanceof sellingadditional productsto an existingcustomer.Dealingwith angrycustomersThe 8th Stepin theRelationshipSelling CycleWinningback lostcustomersFollow up after thesale is importantbecause securingthe customer’sbusiness is not theend of the sellingcycle.It costs so muchmore togenerate newcustomers thanto retain existingcustomers.The concept ofadding value inselling means thesalesperson makesa special effort,before, during andafter the sale.A salespersonhas a five totwenty chanceof selling to anew prospect.The first step inregaining formeraccounts is todiscover whyyou lost theaccount.4 keys toconsumerretentionSending athank you noteis a greatopportunity toshow gratitudeto your client.A buyingdecision is aone-time actionunless you turnit into a habitwith follow-up.Excusessalespeoplegive forlosingaccounts

Chapter 15 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
  1. Maximize your current customer base
  2. Adding Value
  3. The Profound Role of Service
  4. Customer follow-up adds value.
  5. Customers’ feelings about their buying experience are based mostly on how they feel they have been treated.
  6. The value of customer retention
  7. Service after the sale can be more critical than the sale itself.
  8. Customer Service Statistics
  9. The process never ends with a sale
  10. According to recent statistics, 91% of unhappy customers will leave and never come back
  11. The Follow-up
  12. There is no substitute for salespeople asking their customer base how they feel about the service their company is providing.
  13. Some customers may choose to stop doing business with your organization for reasons that are beyond your control.
  14. Set goals for regular follow-up and stay top of mind.
  15. Service and sincerity are the keys to winning back lost accounts.
  16. Standing out from the crowd
  17. A plan for tracking
  18. As competition increases, companies must differentiate their products and services based on the buying experience
  19. Utilize cross-selling or up-selling to current customers.
  20. Always take responsibility and make it right.
  21. Maximizing current customers
  22. A salesperson has 60 to 70% chance of selling additional products to an existing customer.
  23. Dealing with angry customers
  24. The 8th Step in the Relationship Selling Cycle
  25. Winning back lost customers
  26. Follow up after the sale is important because securing the customer’s business is not the end of the selling cycle.
  27. It costs so much more to generate new customers than to retain existing customers.
  28. The concept of adding value in selling means the salesperson makes a special effort, before, during and after the sale.
  29. A salesperson has a five to twenty chance of selling to a new prospect.
  30. The first step in regaining former accounts is to discover why you lost the account.
  31. 4 keys to consumer retention
  32. Sending a thank you note is a great opportunity to show gratitude to your client.
  33. A buying decision is a one-time action unless you turn it into a habit with follow-up.
  34. Excuses salespeople give for losing accounts