(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Maximize your current customer base
4 keys to consumer retention
Adding Value
The value of customer retention
Some customers may choose to stop doing business with your organization for reasons that are beyond your control.
Set goals for regular follow-up and stay top of mind.
There is no substitute for salespeople asking their customer base how they feel about the service their company is providing.
The Follow-up
The process never ends with a sale
A buying decision is a one-time action unless you turn it into a habit with follow-up.
The first step in regaining former accounts is to discover why you lost the account.
Winning back lost customers
Standing out from the crowd
Maximizing current customers
A plan for tracking
Excuses salespeople give for losing accounts
Utilize cross-selling or up-selling to current customers.
Customer Service Statistics
Follow up after the sale is important because securing the customer’s business is not the end of the selling cycle.
A salesperson has a five to twenty chance of selling to a new prospect.
Dealing with angry customers
The concept of adding value in selling means the salesperson makes a special effort, before, during and after the sale.
Service after the sale can be more critical than the sale itself.
A salesperson has 60 to 70% chance of selling additional products to an existing customer.
Service and sincerity are the keys to winning back lost accounts.
Customers’ feelings about their buying experience are based mostly on how they feel they have been treated.
Customer follow-up adds value.
Always take responsibility and make it right.
Sending a thank you note is a great opportunity to show gratitude to your client.
As competition increases, companies must differentiate their products and services based on the buying experience
The 8th Step in the Relationship Selling Cycle
The Profound Role of Service
According to recent statistics, 91% of unhappy customers will leave and never come back
It costs so much more to generate new customers than to retain existing customers.
