(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Always take responsibility and make it right.
The Profound Role of Service
Some customers may choose to stop doing business with your organization for reasons that are beyond your control.
Customer follow-up adds value.
Adding Value
It costs so much more to generate new customers than to retain existing customers.
Service after the sale can be more critical than the sale itself.
The 8th Step in the Relationship Selling Cycle
Set goals for regular follow-up and stay top of mind.
Sending a thank you note is a great opportunity to show gratitude to your client.
The first step in regaining former accounts is to discover why you lost the account.
As competition increases, companies must differentiate their products and services based on the buying experience
Excuses salespeople give for losing accounts
Utilize cross-selling or up-selling to current customers.
Winning back lost customers
Dealing with angry customers
Maximizing current customers
The Follow-up
The value of customer retention
A buying decision is a one-time action unless you turn it into a habit with follow-up.
Service and sincerity are the keys to winning back lost accounts.
According to recent statistics, 91% of unhappy customers will leave and never come back
There is no substitute for salespeople asking their customer base how they feel about the service their company is providing.
Standing out from the crowd
The process never ends with a sale
Customers’ feelings about their buying experience are based mostly on how they feel they have been treated.
A plan for tracking
Customer Service Statistics
A salesperson has a five to twenty chance of selling to a new prospect.
Maximize your current customer base
Follow up after the sale is important because securing the customer’s business is not the end of the selling cycle.
The concept of adding value in selling means the salesperson makes a special effort, before, during and after the sale.
4 keys to consumer retention
A salesperson has 60 to 70% chance of selling additional products to an existing customer.
