This bingo card has 34 words: The Follow-up, The 8th Step in the Relationship Selling Cycle, The Profound Role of Service, Customer Service Statistics, Standing out from the crowd, Adding Value, 4 keys to consumer retention, Maximizing current customers, Maximize your current customer base, Winning back lost customers, Dealing with angry customers, Excuses salespeople give for losing accounts, A plan for tracking, The process never ends with a sale, The value of customer retention, Service after the sale can be more critical than the sale itself., Customer follow-up adds value., A buying decision is a one-time action unless you turn it into a habit with follow-up., Set goals for regular follow-up and stay top of mind., Utilize cross-selling or up-selling to current customers., Service and sincerity are the keys to winning back lost accounts., Always take responsibility and make it right., A salesperson has a five to twenty chance of selling to a new prospect., A salesperson has 60 to 70% chance of selling additional products to an existing customer., It costs so much more to generate new customers than to retain existing customers., According to recent statistics, 91% of unhappy customers will leave and never come back, As competition increases, companies must differentiate their products and services based on the buying experience, The concept of adding value in selling means the salesperson makes a special effort, before, during and after the sale., The first step in regaining former accounts is to discover why you lost the account., Follow up after the sale is important because securing the customer’s business is not the end of the selling cycle., Customers’ feelings about their buying experience are based mostly on how they feel they have been treated., Sending a thank you note is a great opportunity to show gratitude to your client., There is no substitute for salespeople asking their customer base how they feel about the service their company is providing. and Some customers may choose to stop doing business with your organization for reasons that are beyond your control..
Chapter 15 | Sales Call Quality Bingo | Sales Call Quality Bingo | Customer Service Bingo | Audi Grapevine Experience
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