Experienceda ServiceThatAnticipatedYour NeedsIdeationNoticed aServicePain PointEthnographyServiceBlueprintFeltDelighted bya PersonalTouchStruggledwith ServiceAccessibilityNoticed anImprovementBased onCustomerFeedbackEmpathyHad toRepeatInformationMultipleTimesJTBD(Job tobe done)JourneyMapStakeholderMapUserCenteredEncountered aCumbersomeSign-Up orRegistrationProcessSiloQualitativeResearchExperiencedLong WaitTimes forHelpQuantitativeResearchPrototypeThoughtLike aUserExperienceda ServiceNightmarePainPointPersonaExperienceda ServiceThatAnticipatedYour NeedsIdeationNoticed aServicePain PointEthnographyServiceBlueprintFeltDelighted bya PersonalTouchStruggledwith ServiceAccessibilityNoticed anImprovementBased onCustomerFeedbackEmpathyHad toRepeatInformationMultipleTimesJTBD(Job tobe done)JourneyMapStakeholderMapUserCenteredEncountered aCumbersomeSign-Up orRegistrationProcessSiloQualitativeResearchExperiencedLong WaitTimes forHelpQuantitativeResearchPrototypeThoughtLike aUserExperienceda ServiceNightmarePainPointPersona

Service Design Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Experienced a Service That Anticipated Your Needs
  2. Ideation
  3. Noticed a Service Pain Point
  4. Ethnography
  5. Service Blueprint
  6. Felt Delighted by a Personal Touch
  7. Struggled with Service Accessibility
  8. Noticed an Improvement Based on Customer Feedback
  9. Empathy
  10. Had to Repeat Information Multiple Times
  11. JTBD (Job to be done)
  12. Journey Map
  13. Stakeholder Map
  14. User Centered
  15. Encountered a Cumbersome Sign-Up or Registration Process
  16. Silo
  17. Qualitative Research
  18. Experienced Long Wait Times for Help
  19. Quantitative Research
  20. Prototype
  21. Thought Like a User
  22. Experienced a Service Nightmare
  23. Pain Point
  24. Persona