Insists there isno typo in theirNPI Number orUsername(There is)"Password cannotbe currentpassword" errorafter a rant that theynever received thepassword setupemail"So I writethe wordNPI?"I used to bein IT, I knowhow to dothis (does itwrong)Saysgoodbye, andcontinues theconversationVaguelyanswersdirectquestion.Gettingcalledanothername thewhole callCan't youjust give meyour admincredentials?Telling us howto do our job,but continuingto have thesame issueProvider insultsSignify Health, andstates they don'twant to work for acompany that isn'tprofessional.I don'twant to dothat, can'tyou?Forcing aprovider toaccept theirkeyboard isn't setup when trying toset up their iPad"i UsEDto BeiN iT"Mixes uppassword andpasscode eventhough itsclearly displayedon the screenFree!tHis ISURGENT>:(((Insists theyhave logged inbefore, buthave actuallynever loggedin.60 calls inqueue, DPSuses @hereeight timesinstead oftransferringProvider says wehave too manypasswords/loginsRecruiterharasses techdirectly in slack,ticket onlycreated an houragoResolving anincident, andthen proceedingto fall right backinto anotherincidentUser beginsyellingimmediatelyComplainingabout a slowiPad, and has15 applicationsopen"Can I justhand you overto my *insertrandomperson here*"User states theyhave restartedtheir iPad, butthey just keeplocking thescreen insteadInsists there isno typo in theirNPI Number orUsername(There is)"Password cannotbe currentpassword" errorafter a rant that theynever received thepassword setupemail"So I writethe wordNPI?"I used to bein IT, I knowhow to dothis (does itwrong)Saysgoodbye, andcontinues theconversationVaguelyanswersdirectquestion.Gettingcalledanothername thewhole callCan't youjust give meyour admincredentials?Telling us howto do our job,but continuingto have thesame issueProvider insultsSignify Health, andstates they don'twant to work for acompany that isn'tprofessional.I don'twant to dothat, can'tyou?Forcing aprovider toaccept theirkeyboard isn't setup when trying toset up their iPad"i UsEDto BeiN iT"Mixes uppassword andpasscode eventhough itsclearly displayedon the screenFree!tHis ISURGENT>:(((Insists theyhave logged inbefore, buthave actuallynever loggedin.60 calls inqueue, DPSuses @hereeight timesinstead oftransferringProvider says wehave too manypasswords/loginsRecruiterharasses techdirectly in slack,ticket onlycreated an houragoResolving anincident, andthen proceedingto fall right backinto anotherincidentUser beginsyellingimmediatelyComplainingabout a slowiPad, and has15 applicationsopen"Can I justhand you overto my *insertrandomperson here*"User states theyhave restartedtheir iPad, butthey just keeplocking thescreen instead

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
G
4
N
5
B
6
O
7
B
8
G
9
G
10
O
11
B
12
O
13
I
14
N
15
N
16
I
17
O
18
G
19
O
20
N
21
I
22
I
23
B
24
G
25
B
  1. I-Insists there is no typo in their NPI Number or Username (There is)
  2. N-"Password cannot be current password" error after a rant that they never received the password setup email
  3. G-"So I write the word NPI?"
  4. N-I used to be in IT, I know how to do this (does it wrong)
  5. B-Says goodbye, and continues the conversation
  6. O-Vaguely answers direct question.
  7. B-Getting called another name the whole call
  8. G-Can't you just give me your admin credentials?
  9. G-Telling us how to do our job, but continuing to have the same issue
  10. O-Provider insults Signify Health, and states they don't want to work for a company that isn't professional.
  11. B-I don't want to do that, can't you?
  12. O-Forcing a provider to accept their keyboard isn't set up when trying to set up their iPad
  13. I-"i UsED to Be iN iT"
  14. N-Mixes up password and passcode even though its clearly displayed on the screen
  15. N-Free!
  16. I-tHis IS URGENT >:(((
  17. O-Insists they have logged in before, but have actually never logged in.
  18. G-60 calls in queue, DPS uses @here eight times instead of transferring
  19. O-Provider says we have too many passwords/logins
  20. N-Recruiter harasses tech directly in slack, ticket only created an hour ago
  21. I-Resolving an incident, and then proceeding to fall right back into another incident
  22. I-User begins yelling immediately
  23. B-Complaining about a slow iPad, and has 15 applications open
  24. G-"Can I just hand you over to my *insert random person here*"
  25. B-User states they have restarted their iPad, but they just keep locking the screen instead