User beginsyellingimmediatelyI used to bein IT, I knowhow to dothis (does itwrong)tHis ISURGENT>:(((Complainingabout a slowiPad, and has15 applicationsopenTelling us howto do our job,but continuingto have thesame issue"Can I justhand you overto my *insertrandomperson here*"Insists theyhave logged inbefore, buthave actuallynever loggedin.Resolving anincident, andthen proceedingto fall right backinto anotherincidentMixes uppassword andpasscode eventhough itsclearly displayedon the screen"So I writethe wordNPI?"Gettingcalledanothername thewhole callRecruiterharasses techdirectly in slack,ticket onlycreated an houragoUser states theyhave restartedtheir iPad, butthey just keeplocking thescreen instead"i UsEDto BeiN iT"Insists there isno typo in theirNPI Number orUsername(There is)Vaguelyanswersdirectquestion.Forcing aprovider toaccept theirkeyboard isn't setup when trying toset up their iPad60 calls inqueue, DPSuses @hereeight timesinstead oftransferringFree!I don'twant to dothat, can'tyou?Provider says wehave too manypasswords/loginsProvider insultsSignify Health, andstates they don'twant to work for acompany that isn'tprofessional.Saysgoodbye, andcontinues theconversation"Password cannotbe currentpassword" errorafter a rant that theynever received thepassword setupemailCan't youjust give meyour admincredentials?User beginsyellingimmediatelyI used to bein IT, I knowhow to dothis (does itwrong)tHis ISURGENT>:(((Complainingabout a slowiPad, and has15 applicationsopenTelling us howto do our job,but continuingto have thesame issue"Can I justhand you overto my *insertrandomperson here*"Insists theyhave logged inbefore, buthave actuallynever loggedin.Resolving anincident, andthen proceedingto fall right backinto anotherincidentMixes uppassword andpasscode eventhough itsclearly displayedon the screen"So I writethe wordNPI?"Gettingcalledanothername thewhole callRecruiterharasses techdirectly in slack,ticket onlycreated an houragoUser states theyhave restartedtheir iPad, butthey just keeplocking thescreen instead"i UsEDto BeiN iT"Insists there isno typo in theirNPI Number orUsername(There is)Vaguelyanswersdirectquestion.Forcing aprovider toaccept theirkeyboard isn't setup when trying toset up their iPad60 calls inqueue, DPSuses @hereeight timesinstead oftransferringFree!I don'twant to dothat, can'tyou?Provider says wehave too manypasswords/loginsProvider insultsSignify Health, andstates they don'twant to work for acompany that isn'tprofessional.Saysgoodbye, andcontinues theconversation"Password cannotbe currentpassword" errorafter a rant that theynever received thepassword setupemailCan't youjust give meyour admincredentials?

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
I
4
B
5
G
6
G
7
O
8
I
9
N
10
G
11
B
12
N
13
B
14
I
15
I
16
O
17
O
18
G
19
N
20
B
21
O
22
O
23
B
24
N
25
G
  1. I-User begins yelling immediately
  2. N-I used to be in IT, I know how to do this (does it wrong)
  3. I-tHis IS URGENT >:(((
  4. B-Complaining about a slow iPad, and has 15 applications open
  5. G-Telling us how to do our job, but continuing to have the same issue
  6. G-"Can I just hand you over to my *insert random person here*"
  7. O-Insists they have logged in before, but have actually never logged in.
  8. I-Resolving an incident, and then proceeding to fall right back into another incident
  9. N-Mixes up password and passcode even though its clearly displayed on the screen
  10. G-"So I write the word NPI?"
  11. B-Getting called another name the whole call
  12. N-Recruiter harasses tech directly in slack, ticket only created an hour ago
  13. B-User states they have restarted their iPad, but they just keep locking the screen instead
  14. I-"i UsED to Be iN iT"
  15. I-Insists there is no typo in their NPI Number or Username (There is)
  16. O-Vaguely answers direct question.
  17. O-Forcing a provider to accept their keyboard isn't set up when trying to set up their iPad
  18. G-60 calls in queue, DPS uses @here eight times instead of transferring
  19. N-Free!
  20. B-I don't want to do that, can't you?
  21. O-Provider says we have too many passwords/logins
  22. O-Provider insults Signify Health, and states they don't want to work for a company that isn't professional.
  23. B-Says goodbye, and continues the conversation
  24. N-"Password cannot be current password" error after a rant that they never received the password setup email
  25. G-Can't you just give me your admin credentials?