Forcing aprovider toaccept theirkeyboard isn't setup when trying toset up their iPad60 calls inqueue, DPSuses @hereeight timesinstead oftransferringTelling us howto do our job,but continuingto have thesame issueProvider insultsSignify Health, andstates they don'twant to work for acompany that isn'tprofessional.User beginsyellingimmediately"i UsEDto BeiN iT"Provider says wehave too manypasswords/loginsGettingcalledanothername thewhole callInsists theyhave logged inbefore, buthave actuallynever loggedin.Complainingabout a slowiPad, and has15 applicationsopenUser states theyhave restartedtheir iPad, butthey just keeplocking thescreen insteadMixes uppassword andpasscode eventhough itsclearly displayedon the screen"Can I justhand you overto my *insertrandomperson here*"Vaguelyanswersdirectquestion.Resolving anincident, andthen proceedingto fall right backinto anotherincidentInsists there isno typo in theirNPI Number orUsername(There is)"So I writethe wordNPI?"tHis ISURGENT>:(((Saysgoodbye, andcontinues theconversationFree!I used to bein IT, I knowhow to dothis (does itwrong)Can't youjust give meyour admincredentials?"Password cannotbe currentpassword" errorafter a rant that theynever received thepassword setupemailI don'twant to dothat, can'tyou?Recruiterharasses techdirectly in slack,ticket onlycreated an houragoForcing aprovider toaccept theirkeyboard isn't setup when trying toset up their iPad60 calls inqueue, DPSuses @hereeight timesinstead oftransferringTelling us howto do our job,but continuingto have thesame issueProvider insultsSignify Health, andstates they don'twant to work for acompany that isn'tprofessional.User beginsyellingimmediately"i UsEDto BeiN iT"Provider says wehave too manypasswords/loginsGettingcalledanothername thewhole callInsists theyhave logged inbefore, buthave actuallynever loggedin.Complainingabout a slowiPad, and has15 applicationsopenUser states theyhave restartedtheir iPad, butthey just keeplocking thescreen insteadMixes uppassword andpasscode eventhough itsclearly displayedon the screen"Can I justhand you overto my *insertrandomperson here*"Vaguelyanswersdirectquestion.Resolving anincident, andthen proceedingto fall right backinto anotherincidentInsists there isno typo in theirNPI Number orUsername(There is)"So I writethe wordNPI?"tHis ISURGENT>:(((Saysgoodbye, andcontinues theconversationFree!I used to bein IT, I knowhow to dothis (does itwrong)Can't youjust give meyour admincredentials?"Password cannotbe currentpassword" errorafter a rant that theynever received thepassword setupemailI don'twant to dothat, can'tyou?Recruiterharasses techdirectly in slack,ticket onlycreated an hourago

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
G
4
O
5
I
6
I
7
O
8
B
9
O
10
B
11
B
12
N
13
G
14
O
15
I
16
I
17
G
18
I
19
B
20
N
21
N
22
G
23
N
24
B
25
N
  1. O-Forcing a provider to accept their keyboard isn't set up when trying to set up their iPad
  2. G-60 calls in queue, DPS uses @here eight times instead of transferring
  3. G-Telling us how to do our job, but continuing to have the same issue
  4. O-Provider insults Signify Health, and states they don't want to work for a company that isn't professional.
  5. I-User begins yelling immediately
  6. I-"i UsED to Be iN iT"
  7. O-Provider says we have too many passwords/logins
  8. B-Getting called another name the whole call
  9. O-Insists they have logged in before, but have actually never logged in.
  10. B-Complaining about a slow iPad, and has 15 applications open
  11. B-User states they have restarted their iPad, but they just keep locking the screen instead
  12. N-Mixes up password and passcode even though its clearly displayed on the screen
  13. G-"Can I just hand you over to my *insert random person here*"
  14. O-Vaguely answers direct question.
  15. I-Resolving an incident, and then proceeding to fall right back into another incident
  16. I-Insists there is no typo in their NPI Number or Username (There is)
  17. G-"So I write the word NPI?"
  18. I-tHis IS URGENT >:(((
  19. B-Says goodbye, and continues the conversation
  20. N-Free!
  21. N-I used to be in IT, I know how to do this (does it wrong)
  22. G-Can't you just give me your admin credentials?
  23. N-"Password cannot be current password" error after a rant that they never received the password setup email
  24. B-I don't want to do that, can't you?
  25. N-Recruiter harasses tech directly in slack, ticket only created an hour ago