"So I writethe wordNPI?"Can't youjust give meyour admincredentials?Provider says wehave too manypasswords/logins"Password cannotbe currentpassword" errorafter a rant that theynever received thepassword setupemailTelling us howto do our job,but continuingto have thesame issuetHis ISURGENT>:(((Resolving anincident, andthen proceedingto fall right backinto anotherincidentInsists theyhave logged inbefore, buthave actuallynever loggedin.Free!"Can I justhand you overto my *insertrandomperson here*"Complainingabout a slowiPad, and has15 applicationsopenInsists there isno typo in theirNPI Number orUsername(There is)I don'twant to dothat, can'tyou?Provider insultsSignify Health, andstates they don'twant to work for acompany that isn'tprofessional.User states theyhave restartedtheir iPad, butthey just keeplocking thescreen insteadVaguelyanswersdirectquestion.Recruiterharasses techdirectly in slack,ticket onlycreated an houragoI used to bein IT, I knowhow to dothis (does itwrong)User beginsyellingimmediatelySaysgoodbye, andcontinues theconversationForcing aprovider toaccept theirkeyboard isn't setup when trying toset up their iPad"i UsEDto BeiN iT"60 calls inqueue, DPSuses @hereeight timesinstead oftransferringGettingcalledanothername thewhole callMixes uppassword andpasscode eventhough itsclearly displayedon the screen"So I writethe wordNPI?"Can't youjust give meyour admincredentials?Provider says wehave too manypasswords/logins"Password cannotbe currentpassword" errorafter a rant that theynever received thepassword setupemailTelling us howto do our job,but continuingto have thesame issuetHis ISURGENT>:(((Resolving anincident, andthen proceedingto fall right backinto anotherincidentInsists theyhave logged inbefore, buthave actuallynever loggedin.Free!"Can I justhand you overto my *insertrandomperson here*"Complainingabout a slowiPad, and has15 applicationsopenInsists there isno typo in theirNPI Number orUsername(There is)I don'twant to dothat, can'tyou?Provider insultsSignify Health, andstates they don'twant to work for acompany that isn'tprofessional.User states theyhave restartedtheir iPad, butthey just keeplocking thescreen insteadVaguelyanswersdirectquestion.Recruiterharasses techdirectly in slack,ticket onlycreated an houragoI used to bein IT, I knowhow to dothis (does itwrong)User beginsyellingimmediatelySaysgoodbye, andcontinues theconversationForcing aprovider toaccept theirkeyboard isn't setup when trying toset up their iPad"i UsEDto BeiN iT"60 calls inqueue, DPSuses @hereeight timesinstead oftransferringGettingcalledanothername thewhole callMixes uppassword andpasscode eventhough itsclearly displayedon the screen

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
O
4
N
5
G
6
I
7
I
8
O
9
N
10
G
11
B
12
I
13
B
14
O
15
B
16
O
17
N
18
N
19
I
20
B
21
O
22
I
23
G
24
B
25
N
  1. G-"So I write the word NPI?"
  2. G-Can't you just give me your admin credentials?
  3. O-Provider says we have too many passwords/logins
  4. N-"Password cannot be current password" error after a rant that they never received the password setup email
  5. G-Telling us how to do our job, but continuing to have the same issue
  6. I-tHis IS URGENT >:(((
  7. I-Resolving an incident, and then proceeding to fall right back into another incident
  8. O-Insists they have logged in before, but have actually never logged in.
  9. N-Free!
  10. G-"Can I just hand you over to my *insert random person here*"
  11. B-Complaining about a slow iPad, and has 15 applications open
  12. I-Insists there is no typo in their NPI Number or Username (There is)
  13. B-I don't want to do that, can't you?
  14. O-Provider insults Signify Health, and states they don't want to work for a company that isn't professional.
  15. B-User states they have restarted their iPad, but they just keep locking the screen instead
  16. O-Vaguely answers direct question.
  17. N-Recruiter harasses tech directly in slack, ticket only created an hour ago
  18. N-I used to be in IT, I know how to do this (does it wrong)
  19. I-User begins yelling immediately
  20. B-Says goodbye, and continues the conversation
  21. O-Forcing a provider to accept their keyboard isn't set up when trying to set up their iPad
  22. I-"i UsED to Be iN iT"
  23. G-60 calls in queue, DPS uses @here eight times instead of transferring
  24. B-Getting called another name the whole call
  25. N-Mixes up password and passcode even though its clearly displayed on the screen