I don'twant to dothat, can'tyou?Can't youjust give meyour admincredentials?60 calls inqueue, DPSuses @hereeight timesinstead oftransferring"So I writethe wordNPI?"Resolving anincident, andthen proceedingto fall right backinto anotherincidentForcing aprovider toaccept theirkeyboard isn't setup when trying toset up their iPadTelling us howto do our job,but continuingto have thesame issueProvider says wehave too manypasswords/loginsMixes uppassword andpasscode eventhough itsclearly displayedon the screenFree!Provider insultsSignify Health, andstates they don'twant to work for acompany that isn'tprofessional.User beginsyellingimmediately"Can I justhand you overto my *insertrandomperson here*"Saysgoodbye, andcontinues theconversationGettingcalledanothername thewhole callVaguelyanswersdirectquestion."Password cannotbe currentpassword" errorafter a rant that theynever received thepassword setupemailtHis ISURGENT>:((("i UsEDto BeiN iT"Insists theyhave logged inbefore, buthave actuallynever loggedin.User states theyhave restartedtheir iPad, butthey just keeplocking thescreen insteadRecruiterharasses techdirectly in slack,ticket onlycreated an houragoInsists there isno typo in theirNPI Number orUsername(There is)I used to bein IT, I knowhow to dothis (does itwrong)Complainingabout a slowiPad, and has15 applicationsopenI don'twant to dothat, can'tyou?Can't youjust give meyour admincredentials?60 calls inqueue, DPSuses @hereeight timesinstead oftransferring"So I writethe wordNPI?"Resolving anincident, andthen proceedingto fall right backinto anotherincidentForcing aprovider toaccept theirkeyboard isn't setup when trying toset up their iPadTelling us howto do our job,but continuingto have thesame issueProvider says wehave too manypasswords/loginsMixes uppassword andpasscode eventhough itsclearly displayedon the screenFree!Provider insultsSignify Health, andstates they don'twant to work for acompany that isn'tprofessional.User beginsyellingimmediately"Can I justhand you overto my *insertrandomperson here*"Saysgoodbye, andcontinues theconversationGettingcalledanothername thewhole callVaguelyanswersdirectquestion."Password cannotbe currentpassword" errorafter a rant that theynever received thepassword setupemailtHis ISURGENT>:((("i UsEDto BeiN iT"Insists theyhave logged inbefore, buthave actuallynever loggedin.User states theyhave restartedtheir iPad, butthey just keeplocking thescreen insteadRecruiterharasses techdirectly in slack,ticket onlycreated an houragoInsists there isno typo in theirNPI Number orUsername(There is)I used to bein IT, I knowhow to dothis (does itwrong)Complainingabout a slowiPad, and has15 applicationsopen

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
G
4
G
5
I
6
O
7
G
8
O
9
N
10
N
11
O
12
I
13
G
14
B
15
B
16
O
17
N
18
I
19
I
20
O
21
B
22
N
23
I
24
N
25
B
  1. B-I don't want to do that, can't you?
  2. G-Can't you just give me your admin credentials?
  3. G-60 calls in queue, DPS uses @here eight times instead of transferring
  4. G-"So I write the word NPI?"
  5. I-Resolving an incident, and then proceeding to fall right back into another incident
  6. O-Forcing a provider to accept their keyboard isn't set up when trying to set up their iPad
  7. G-Telling us how to do our job, but continuing to have the same issue
  8. O-Provider says we have too many passwords/logins
  9. N-Mixes up password and passcode even though its clearly displayed on the screen
  10. N-Free!
  11. O-Provider insults Signify Health, and states they don't want to work for a company that isn't professional.
  12. I-User begins yelling immediately
  13. G-"Can I just hand you over to my *insert random person here*"
  14. B-Says goodbye, and continues the conversation
  15. B-Getting called another name the whole call
  16. O-Vaguely answers direct question.
  17. N-"Password cannot be current password" error after a rant that they never received the password setup email
  18. I-tHis IS URGENT >:(((
  19. I-"i UsED to Be iN iT"
  20. O-Insists they have logged in before, but have actually never logged in.
  21. B-User states they have restarted their iPad, but they just keep locking the screen instead
  22. N-Recruiter harasses tech directly in slack, ticket only created an hour ago
  23. I-Insists there is no typo in their NPI Number or Username (There is)
  24. N-I used to be in IT, I know how to do this (does it wrong)
  25. B-Complaining about a slow iPad, and has 15 applications open