"i UsEDto BeiN iT"Saysgoodbye, andcontinues theconversationComplainingabout a slowiPad, and has15 applicationsopenInsists theyhave logged inbefore, buthave actuallynever loggedin."Password cannotbe currentpassword" errorafter a rant that theynever received thepassword setupemailResolving anincident, andthen proceedingto fall right backinto anotherincidentForcing aprovider toaccept theirkeyboard isn't setup when trying toset up their iPad60 calls inqueue, DPSuses @hereeight timesinstead oftransferring"So I writethe wordNPI?"Recruiterharasses techdirectly in slack,ticket onlycreated an hourago"Can I justhand you overto my *insertrandomperson here*"Gettingcalledanothername thewhole callMixes uppassword andpasscode eventhough itsclearly displayedon the screenVaguelyanswersdirectquestion.Free!Insists there isno typo in theirNPI Number orUsername(There is)Provider insultsSignify Health, andstates they don'twant to work for acompany that isn'tprofessional.I don'twant to dothat, can'tyou?Provider says wehave too manypasswords/loginsI used to bein IT, I knowhow to dothis (does itwrong)tHis ISURGENT>:(((Telling us howto do our job,but continuingto have thesame issueCan't youjust give meyour admincredentials?User beginsyellingimmediatelyUser states theyhave restartedtheir iPad, butthey just keeplocking thescreen instead"i UsEDto BeiN iT"Saysgoodbye, andcontinues theconversationComplainingabout a slowiPad, and has15 applicationsopenInsists theyhave logged inbefore, buthave actuallynever loggedin."Password cannotbe currentpassword" errorafter a rant that theynever received thepassword setupemailResolving anincident, andthen proceedingto fall right backinto anotherincidentForcing aprovider toaccept theirkeyboard isn't setup when trying toset up their iPad60 calls inqueue, DPSuses @hereeight timesinstead oftransferring"So I writethe wordNPI?"Recruiterharasses techdirectly in slack,ticket onlycreated an hourago"Can I justhand you overto my *insertrandomperson here*"Gettingcalledanothername thewhole callMixes uppassword andpasscode eventhough itsclearly displayedon the screenVaguelyanswersdirectquestion.Free!Insists there isno typo in theirNPI Number orUsername(There is)Provider insultsSignify Health, andstates they don'twant to work for acompany that isn'tprofessional.I don'twant to dothat, can'tyou?Provider says wehave too manypasswords/loginsI used to bein IT, I knowhow to dothis (does itwrong)tHis ISURGENT>:(((Telling us howto do our job,but continuingto have thesame issueCan't youjust give meyour admincredentials?User beginsyellingimmediatelyUser states theyhave restartedtheir iPad, butthey just keeplocking thescreen instead

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
B
4
O
5
N
6
I
7
O
8
G
9
G
10
N
11
G
12
B
13
N
14
O
15
N
16
I
17
O
18
B
19
O
20
N
21
I
22
G
23
G
24
I
25
B
  1. I-"i UsED to Be iN iT"
  2. B-Says goodbye, and continues the conversation
  3. B-Complaining about a slow iPad, and has 15 applications open
  4. O-Insists they have logged in before, but have actually never logged in.
  5. N-"Password cannot be current password" error after a rant that they never received the password setup email
  6. I-Resolving an incident, and then proceeding to fall right back into another incident
  7. O-Forcing a provider to accept their keyboard isn't set up when trying to set up their iPad
  8. G-60 calls in queue, DPS uses @here eight times instead of transferring
  9. G-"So I write the word NPI?"
  10. N-Recruiter harasses tech directly in slack, ticket only created an hour ago
  11. G-"Can I just hand you over to my *insert random person here*"
  12. B-Getting called another name the whole call
  13. N-Mixes up password and passcode even though its clearly displayed on the screen
  14. O-Vaguely answers direct question.
  15. N-Free!
  16. I-Insists there is no typo in their NPI Number or Username (There is)
  17. O-Provider insults Signify Health, and states they don't want to work for a company that isn't professional.
  18. B-I don't want to do that, can't you?
  19. O-Provider says we have too many passwords/logins
  20. N-I used to be in IT, I know how to do this (does it wrong)
  21. I-tHis IS URGENT >:(((
  22. G-Telling us how to do our job, but continuing to have the same issue
  23. G-Can't you just give me your admin credentials?
  24. I-User begins yelling immediately
  25. B-User states they have restarted their iPad, but they just keep locking the screen instead