User states theyhave restartedtheir iPad, butthey just keeplocking thescreen insteadComplainingabout a slowiPad, and has15 applicationsopen60 calls inqueue, DPSuses @hereeight timesinstead oftransferringtHis ISURGENT>:((("Password cannotbe currentpassword" errorafter a rant that theynever received thepassword setupemailProvider says wehave too manypasswords/loginsSaysgoodbye, andcontinues theconversationGettingcalledanothername thewhole callI don'twant to dothat, can'tyou?Vaguelyanswersdirectquestion."i UsEDto BeiN iT"Forcing aprovider toaccept theirkeyboard isn't setup when trying toset up their iPadTelling us howto do our job,but continuingto have thesame issueMixes uppassword andpasscode eventhough itsclearly displayedon the screenRecruiterharasses techdirectly in slack,ticket onlycreated an houragoResolving anincident, andthen proceedingto fall right backinto anotherincidentI used to bein IT, I knowhow to dothis (does itwrong)"Can I justhand you overto my *insertrandomperson here*"Provider insultsSignify Health, andstates they don'twant to work for acompany that isn'tprofessional.Insists theyhave logged inbefore, buthave actuallynever loggedin.Can't youjust give meyour admincredentials?Insists there isno typo in theirNPI Number orUsername(There is)User beginsyellingimmediately"So I writethe wordNPI?"Free!User states theyhave restartedtheir iPad, butthey just keeplocking thescreen insteadComplainingabout a slowiPad, and has15 applicationsopen60 calls inqueue, DPSuses @hereeight timesinstead oftransferringtHis ISURGENT>:((("Password cannotbe currentpassword" errorafter a rant that theynever received thepassword setupemailProvider says wehave too manypasswords/loginsSaysgoodbye, andcontinues theconversationGettingcalledanothername thewhole callI don'twant to dothat, can'tyou?Vaguelyanswersdirectquestion."i UsEDto BeiN iT"Forcing aprovider toaccept theirkeyboard isn't setup when trying toset up their iPadTelling us howto do our job,but continuingto have thesame issueMixes uppassword andpasscode eventhough itsclearly displayedon the screenRecruiterharasses techdirectly in slack,ticket onlycreated an houragoResolving anincident, andthen proceedingto fall right backinto anotherincidentI used to bein IT, I knowhow to dothis (does itwrong)"Can I justhand you overto my *insertrandomperson here*"Provider insultsSignify Health, andstates they don'twant to work for acompany that isn'tprofessional.Insists theyhave logged inbefore, buthave actuallynever loggedin.Can't youjust give meyour admincredentials?Insists there isno typo in theirNPI Number orUsername(There is)User beginsyellingimmediately"So I writethe wordNPI?"Free!

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
G
4
I
5
N
6
O
7
B
8
B
9
B
10
O
11
I
12
O
13
G
14
N
15
N
16
I
17
N
18
G
19
O
20
O
21
G
22
I
23
I
24
G
25
N
  1. B-User states they have restarted their iPad, but they just keep locking the screen instead
  2. B-Complaining about a slow iPad, and has 15 applications open
  3. G-60 calls in queue, DPS uses @here eight times instead of transferring
  4. I-tHis IS URGENT >:(((
  5. N-"Password cannot be current password" error after a rant that they never received the password setup email
  6. O-Provider says we have too many passwords/logins
  7. B-Says goodbye, and continues the conversation
  8. B-Getting called another name the whole call
  9. B-I don't want to do that, can't you?
  10. O-Vaguely answers direct question.
  11. I-"i UsED to Be iN iT"
  12. O-Forcing a provider to accept their keyboard isn't set up when trying to set up their iPad
  13. G-Telling us how to do our job, but continuing to have the same issue
  14. N-Mixes up password and passcode even though its clearly displayed on the screen
  15. N-Recruiter harasses tech directly in slack, ticket only created an hour ago
  16. I-Resolving an incident, and then proceeding to fall right back into another incident
  17. N-I used to be in IT, I know how to do this (does it wrong)
  18. G-"Can I just hand you over to my *insert random person here*"
  19. O-Provider insults Signify Health, and states they don't want to work for a company that isn't professional.
  20. O-Insists they have logged in before, but have actually never logged in.
  21. G-Can't you just give me your admin credentials?
  22. I-Insists there is no typo in their NPI Number or Username (There is)
  23. I-User begins yelling immediately
  24. G-"So I write the word NPI?"
  25. N-Free!