User states theyhave restartedtheir iPad, butthey just keeplocking thescreen insteadVaguelyanswersdirectquestion.Gettingcalledanothername thewhole callInsists theyhave logged inbefore, buthave actuallynever loggedin.User beginsyellingimmediatelyI used to bein IT, I knowhow to dothis (does itwrong)"So I writethe wordNPI?"Saysgoodbye, andcontinues theconversationMixes uppassword andpasscode eventhough itsclearly displayedon the screenI don'twant to dothat, can'tyou?Insists there isno typo in theirNPI Number orUsername(There is)Resolving anincident, andthen proceedingto fall right backinto anotherincident"i UsEDto BeiN iT""Can I justhand you overto my *insertrandomperson here*""Password cannotbe currentpassword" errorafter a rant that theynever received thepassword setupemailComplainingabout a slowiPad, and has15 applicationsopenRecruiterharasses techdirectly in slack,ticket onlycreated an houragoProvider insultsSignify Health, andstates they don'twant to work for acompany that isn'tprofessional.Can't youjust give meyour admincredentials?Provider says wehave too manypasswords/loginsFree!Forcing aprovider toaccept theirkeyboard isn't setup when trying toset up their iPad60 calls inqueue, DPSuses @hereeight timesinstead oftransferringtHis ISURGENT>:(((Telling us howto do our job,but continuingto have thesame issueUser states theyhave restartedtheir iPad, butthey just keeplocking thescreen insteadVaguelyanswersdirectquestion.Gettingcalledanothername thewhole callInsists theyhave logged inbefore, buthave actuallynever loggedin.User beginsyellingimmediatelyI used to bein IT, I knowhow to dothis (does itwrong)"So I writethe wordNPI?"Saysgoodbye, andcontinues theconversationMixes uppassword andpasscode eventhough itsclearly displayedon the screenI don'twant to dothat, can'tyou?Insists there isno typo in theirNPI Number orUsername(There is)Resolving anincident, andthen proceedingto fall right backinto anotherincident"i UsEDto BeiN iT""Can I justhand you overto my *insertrandomperson here*""Password cannotbe currentpassword" errorafter a rant that theynever received thepassword setupemailComplainingabout a slowiPad, and has15 applicationsopenRecruiterharasses techdirectly in slack,ticket onlycreated an houragoProvider insultsSignify Health, andstates they don'twant to work for acompany that isn'tprofessional.Can't youjust give meyour admincredentials?Provider says wehave too manypasswords/loginsFree!Forcing aprovider toaccept theirkeyboard isn't setup when trying toset up their iPad60 calls inqueue, DPSuses @hereeight timesinstead oftransferringtHis ISURGENT>:(((Telling us howto do our job,but continuingto have thesame issue

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
B
4
O
5
I
6
N
7
G
8
B
9
N
10
B
11
I
12
I
13
I
14
G
15
N
16
B
17
N
18
O
19
G
20
O
21
N
22
O
23
G
24
I
25
G
  1. B-User states they have restarted their iPad, but they just keep locking the screen instead
  2. O-Vaguely answers direct question.
  3. B-Getting called another name the whole call
  4. O-Insists they have logged in before, but have actually never logged in.
  5. I-User begins yelling immediately
  6. N-I used to be in IT, I know how to do this (does it wrong)
  7. G-"So I write the word NPI?"
  8. B-Says goodbye, and continues the conversation
  9. N-Mixes up password and passcode even though its clearly displayed on the screen
  10. B-I don't want to do that, can't you?
  11. I-Insists there is no typo in their NPI Number or Username (There is)
  12. I-Resolving an incident, and then proceeding to fall right back into another incident
  13. I-"i UsED to Be iN iT"
  14. G-"Can I just hand you over to my *insert random person here*"
  15. N-"Password cannot be current password" error after a rant that they never received the password setup email
  16. B-Complaining about a slow iPad, and has 15 applications open
  17. N-Recruiter harasses tech directly in slack, ticket only created an hour ago
  18. O-Provider insults Signify Health, and states they don't want to work for a company that isn't professional.
  19. G-Can't you just give me your admin credentials?
  20. O-Provider says we have too many passwords/logins
  21. N-Free!
  22. O-Forcing a provider to accept their keyboard isn't set up when trying to set up their iPad
  23. G-60 calls in queue, DPS uses @here eight times instead of transferring
  24. I-tHis IS URGENT >:(((
  25. G-Telling us how to do our job, but continuing to have the same issue