Can't youjust give meyour admincredentials?Resolving anincident, andthen proceedingto fall right backinto anotherincidentI don'twant to dothat, can'tyou?"i UsEDto BeiN iT"I used to bein IT, I knowhow to dothis (does itwrong)User states theyhave restartedtheir iPad, butthey just keeplocking thescreen insteadSaysgoodbye, andcontinues theconversationComplainingabout a slowiPad, and has15 applicationsopen"So I writethe wordNPI?"Telling us howto do our job,but continuingto have thesame issueInsists there isno typo in theirNPI Number orUsername(There is)tHis ISURGENT>:(((User beginsyellingimmediatelyVaguelyanswersdirectquestion.Forcing aprovider toaccept theirkeyboard isn't setup when trying toset up their iPadMixes uppassword andpasscode eventhough itsclearly displayedon the screenFree!Recruiterharasses techdirectly in slack,ticket onlycreated an hourago"Can I justhand you overto my *insertrandomperson here*"Insists theyhave logged inbefore, buthave actuallynever loggedin.Provider insultsSignify Health, andstates they don'twant to work for acompany that isn'tprofessional."Password cannotbe currentpassword" errorafter a rant that theynever received thepassword setupemailGettingcalledanothername thewhole callProvider says wehave too manypasswords/logins60 calls inqueue, DPSuses @hereeight timesinstead oftransferringCan't youjust give meyour admincredentials?Resolving anincident, andthen proceedingto fall right backinto anotherincidentI don'twant to dothat, can'tyou?"i UsEDto BeiN iT"I used to bein IT, I knowhow to dothis (does itwrong)User states theyhave restartedtheir iPad, butthey just keeplocking thescreen insteadSaysgoodbye, andcontinues theconversationComplainingabout a slowiPad, and has15 applicationsopen"So I writethe wordNPI?"Telling us howto do our job,but continuingto have thesame issueInsists there isno typo in theirNPI Number orUsername(There is)tHis ISURGENT>:(((User beginsyellingimmediatelyVaguelyanswersdirectquestion.Forcing aprovider toaccept theirkeyboard isn't setup when trying toset up their iPadMixes uppassword andpasscode eventhough itsclearly displayedon the screenFree!Recruiterharasses techdirectly in slack,ticket onlycreated an hourago"Can I justhand you overto my *insertrandomperson here*"Insists theyhave logged inbefore, buthave actuallynever loggedin.Provider insultsSignify Health, andstates they don'twant to work for acompany that isn'tprofessional."Password cannotbe currentpassword" errorafter a rant that theynever received thepassword setupemailGettingcalledanothername thewhole callProvider says wehave too manypasswords/logins60 calls inqueue, DPSuses @hereeight timesinstead oftransferring

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
B
4
I
5
N
6
B
7
B
8
B
9
G
10
G
11
I
12
I
13
I
14
O
15
O
16
N
17
N
18
N
19
G
20
O
21
O
22
N
23
B
24
O
25
G
  1. G-Can't you just give me your admin credentials?
  2. I-Resolving an incident, and then proceeding to fall right back into another incident
  3. B-I don't want to do that, can't you?
  4. I-"i UsED to Be iN iT"
  5. N-I used to be in IT, I know how to do this (does it wrong)
  6. B-User states they have restarted their iPad, but they just keep locking the screen instead
  7. B-Says goodbye, and continues the conversation
  8. B-Complaining about a slow iPad, and has 15 applications open
  9. G-"So I write the word NPI?"
  10. G-Telling us how to do our job, but continuing to have the same issue
  11. I-Insists there is no typo in their NPI Number or Username (There is)
  12. I-tHis IS URGENT >:(((
  13. I-User begins yelling immediately
  14. O-Vaguely answers direct question.
  15. O-Forcing a provider to accept their keyboard isn't set up when trying to set up their iPad
  16. N-Mixes up password and passcode even though its clearly displayed on the screen
  17. N-Free!
  18. N-Recruiter harasses tech directly in slack, ticket only created an hour ago
  19. G-"Can I just hand you over to my *insert random person here*"
  20. O-Insists they have logged in before, but have actually never logged in.
  21. O-Provider insults Signify Health, and states they don't want to work for a company that isn't professional.
  22. N-"Password cannot be current password" error after a rant that they never received the password setup email
  23. B-Getting called another name the whole call
  24. O-Provider says we have too many passwords/logins
  25. G-60 calls in queue, DPS uses @here eight times instead of transferring