60 calls inqueue, DPSuses @hereeight timesinstead oftransferringI used to bein IT, I knowhow to dothis (does itwrong)"So I writethe wordNPI?"Forcing aprovider toaccept theirkeyboard isn't setup when trying toset up their iPadProvider insultsSignify Health, andstates they don'twant to work for acompany that isn'tprofessional.Free!Telling us howto do our job,but continuingto have thesame issueUser beginsyellingimmediatelytHis ISURGENT>:(((Recruiterharasses techdirectly in slack,ticket onlycreated an houragoInsists there isno typo in theirNPI Number orUsername(There is)User states theyhave restartedtheir iPad, butthey just keeplocking thescreen insteadI don'twant to dothat, can'tyou?"Password cannotbe currentpassword" errorafter a rant that theynever received thepassword setupemailComplainingabout a slowiPad, and has15 applicationsopenGettingcalledanothername thewhole callProvider says wehave too manypasswords/loginsMixes uppassword andpasscode eventhough itsclearly displayedon the screenSaysgoodbye, andcontinues theconversationVaguelyanswersdirectquestion.Resolving anincident, andthen proceedingto fall right backinto anotherincidentCan't youjust give meyour admincredentials?"Can I justhand you overto my *insertrandomperson here*""i UsEDto BeiN iT"Insists theyhave logged inbefore, buthave actuallynever loggedin.60 calls inqueue, DPSuses @hereeight timesinstead oftransferringI used to bein IT, I knowhow to dothis (does itwrong)"So I writethe wordNPI?"Forcing aprovider toaccept theirkeyboard isn't setup when trying toset up their iPadProvider insultsSignify Health, andstates they don'twant to work for acompany that isn'tprofessional.Free!Telling us howto do our job,but continuingto have thesame issueUser beginsyellingimmediatelytHis ISURGENT>:(((Recruiterharasses techdirectly in slack,ticket onlycreated an houragoInsists there isno typo in theirNPI Number orUsername(There is)User states theyhave restartedtheir iPad, butthey just keeplocking thescreen insteadI don'twant to dothat, can'tyou?"Password cannotbe currentpassword" errorafter a rant that theynever received thepassword setupemailComplainingabout a slowiPad, and has15 applicationsopenGettingcalledanothername thewhole callProvider says wehave too manypasswords/loginsMixes uppassword andpasscode eventhough itsclearly displayedon the screenSaysgoodbye, andcontinues theconversationVaguelyanswersdirectquestion.Resolving anincident, andthen proceedingto fall right backinto anotherincidentCan't youjust give meyour admincredentials?"Can I justhand you overto my *insertrandomperson here*""i UsEDto BeiN iT"Insists theyhave logged inbefore, buthave actuallynever loggedin.

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
G
4
O
5
O
6
N
7
G
8
I
9
I
10
N
11
I
12
B
13
B
14
N
15
B
16
B
17
O
18
N
19
B
20
O
21
I
22
G
23
G
24
I
25
O
  1. G-60 calls in queue, DPS uses @here eight times instead of transferring
  2. N-I used to be in IT, I know how to do this (does it wrong)
  3. G-"So I write the word NPI?"
  4. O-Forcing a provider to accept their keyboard isn't set up when trying to set up their iPad
  5. O-Provider insults Signify Health, and states they don't want to work for a company that isn't professional.
  6. N-Free!
  7. G-Telling us how to do our job, but continuing to have the same issue
  8. I-User begins yelling immediately
  9. I-tHis IS URGENT >:(((
  10. N-Recruiter harasses tech directly in slack, ticket only created an hour ago
  11. I-Insists there is no typo in their NPI Number or Username (There is)
  12. B-User states they have restarted their iPad, but they just keep locking the screen instead
  13. B-I don't want to do that, can't you?
  14. N-"Password cannot be current password" error after a rant that they never received the password setup email
  15. B-Complaining about a slow iPad, and has 15 applications open
  16. B-Getting called another name the whole call
  17. O-Provider says we have too many passwords/logins
  18. N-Mixes up password and passcode even though its clearly displayed on the screen
  19. B-Says goodbye, and continues the conversation
  20. O-Vaguely answers direct question.
  21. I-Resolving an incident, and then proceeding to fall right back into another incident
  22. G-Can't you just give me your admin credentials?
  23. G-"Can I just hand you over to my *insert random person here*"
  24. I-"i UsED to Be iN iT"
  25. O-Insists they have logged in before, but have actually never logged in.