This bingo card has 25 words: I don't want to do that, can't you?, Insists there is no typo in their NPI Number or Username (There is), "Password cannot be current password" error after a rant that they never received the password setup email, Can't you just give me your admin credentials?, Provider says we have too many passwords/logins, Says goodbye, and continues the conversation, Resolving an incident, and then proceeding to fall right back into another incident, I used to be in IT, I know how to do this (does it wrong), 60 calls in queue, DPS uses @here eight times instead of transferring, Forcing a provider to accept their keyboard isn't set up when trying to set up their iPad, Complaining about a slow iPad, and has 15 applications open, User begins yelling immediately, Free!, "Can I just hand you over to my *insert random person here*", Provider insults Signify Health, and states they don't want to work for a company that isn't professional., Getting called another name the whole call, tHis IS URGENT >:(((, Mixes up password and passcode even though its clearly displayed on the screen, Telling us how to do our job, but continuing to have the same issue, Insists they have logged in before, but have actually never logged in., User states they have restarted their iPad, but they just keep locking the screen instead, "i UsED to Be iN iT", Recruiter harasses tech directly in slack, ticket only created an hour ago, "So I write the word NPI?" and Vaguely answers direct question..
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