I think wehave a badconnection.I'm sorry. Ididn'tcatch that.This isEmmaspeakingIs thereanythingelse I canhelp youwith?I'm callingabout thead.Thanks forcalling andhave anice day.Could yourepeatthat,please?May I askwho'scalling?That will beall and thankyou for yourtime.Thankyou forholding.Could Ihave yourname,please?Holdthe line,please.I'll put youthrough tothemanager'sofficeGoodmorning.How can Ihelp you?It'sspelled E-M-M-A.Emma.Onemoment,please.Could youspell that,please?I'm afraidshe is outof theoffice.Mynumber is678 9998212Onemomentplease.Could Iplease talkto yourmanager?Theline isbusy.I think wehave a badconnection.I'm sorry. Ididn'tcatch that.This isEmmaspeakingIs thereanythingelse I canhelp youwith?I'm callingabout thead.Thanks forcalling andhave anice day.Could yourepeatthat,please?May I askwho'scalling?That will beall and thankyou for yourtime.Thankyou forholding.Could Ihave yourname,please?Holdthe line,please.I'll put youthrough tothemanager'sofficeGoodmorning.How can Ihelp you?It'sspelled E-M-M-A.Emma.Onemoment,please.Could youspell that,please?I'm afraidshe is outof theoffice.Mynumber is678 9998212Onemomentplease.Could Iplease talkto yourmanager?Theline isbusy.

How to handle a phone call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I think we have a bad connection.
  2. I'm sorry. I didn't catch that.
  3. This is Emma speaking
  4. Is there anything else I can help you with?
  5. I'm calling about the ad.
  6. Thanks for calling and have a nice day.
  7. Could you repeat that, please?
  8. May I ask who's calling?
  9. That will be all and thank you for your time.
  10. Thank you for holding.
  11. Could I have your name, please?
  12. Hold the line, please.
  13. I'll put you through to the manager's office
  14. Good morning. How can I help you?
  15. It's spelled E-M-M-A. Emma.
  16. One moment, please.
  17. Could you spell that, please?
  18. I'm afraid she is out of the office.
  19. My number is 678 999 8212
  20. One moment please.
  21. Could I please talk to your manager?
  22. The line is busy.