Could Iplease talkto yourmanager?This isEmmaspeakingThanks forcalling andhave anice day.I'm sorry. Ididn'tcatch that.Is thereanythingelse I canhelp youwith?I think wehave a badconnection.I'm afraidshe is outof theoffice.Thankyou forholding.Onemoment,please.May I askwho'scalling?Holdthe line,please.I'll put youthrough tothemanager'sofficeTheline isbusy.Onemomentplease.Could Ihave yourname,please?Could youspell that,please?Mynumber is678 9998212It'sspelled E-M-M-A.Emma.I'm callingabout thead.Could yourepeatthat,please?That will beall and thankyou for yourtime.Goodmorning.How can Ihelp you?Could Iplease talkto yourmanager?This isEmmaspeakingThanks forcalling andhave anice day.I'm sorry. Ididn'tcatch that.Is thereanythingelse I canhelp youwith?I think wehave a badconnection.I'm afraidshe is outof theoffice.Thankyou forholding.Onemoment,please.May I askwho'scalling?Holdthe line,please.I'll put youthrough tothemanager'sofficeTheline isbusy.Onemomentplease.Could Ihave yourname,please?Could youspell that,please?Mynumber is678 9998212It'sspelled E-M-M-A.Emma.I'm callingabout thead.Could yourepeatthat,please?That will beall and thankyou for yourtime.Goodmorning.How can Ihelp you?

How to handle a phone call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Could I please talk to your manager?
  2. This is Emma speaking
  3. Thanks for calling and have a nice day.
  4. I'm sorry. I didn't catch that.
  5. Is there anything else I can help you with?
  6. I think we have a bad connection.
  7. I'm afraid she is out of the office.
  8. Thank you for holding.
  9. One moment, please.
  10. May I ask who's calling?
  11. Hold the line, please.
  12. I'll put you through to the manager's office
  13. The line is busy.
  14. One moment please.
  15. Could I have your name, please?
  16. Could you spell that, please?
  17. My number is 678 999 8212
  18. It's spelled E-M-M-A. Emma.
  19. I'm calling about the ad.
  20. Could you repeat that, please?
  21. That will be all and thank you for your time.
  22. Good morning. How can I help you?