Onemomentplease.I'm sorry. Ididn'tcatch that.Could Iplease talkto yourmanager?Theline isbusy.This isEmmaspeakingThankyou forholding.I'll put youthrough tothemanager'sofficeI'm callingabout thead.May I askwho'scalling?Mynumber is678 9998212Could youspell that,please?Holdthe line,please.It'sspelled E-M-M-A.Emma.That will beall and thankyou for yourtime.I think wehave a badconnection.Onemoment,please.Goodmorning.How can Ihelp you?Thanks forcalling andhave anice day.Could Ihave yourname,please?Is thereanythingelse I canhelp youwith?I'm afraidshe is outof theoffice.Could yourepeatthat,please?Onemomentplease.I'm sorry. Ididn'tcatch that.Could Iplease talkto yourmanager?Theline isbusy.This isEmmaspeakingThankyou forholding.I'll put youthrough tothemanager'sofficeI'm callingabout thead.May I askwho'scalling?Mynumber is678 9998212Could youspell that,please?Holdthe line,please.It'sspelled E-M-M-A.Emma.That will beall and thankyou for yourtime.I think wehave a badconnection.Onemoment,please.Goodmorning.How can Ihelp you?Thanks forcalling andhave anice day.Could Ihave yourname,please?Is thereanythingelse I canhelp youwith?I'm afraidshe is outof theoffice.Could yourepeatthat,please?

How to handle a phone call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. One moment please.
  2. I'm sorry. I didn't catch that.
  3. Could I please talk to your manager?
  4. The line is busy.
  5. This is Emma speaking
  6. Thank you for holding.
  7. I'll put you through to the manager's office
  8. I'm calling about the ad.
  9. May I ask who's calling?
  10. My number is 678 999 8212
  11. Could you spell that, please?
  12. Hold the line, please.
  13. It's spelled E-M-M-A. Emma.
  14. That will be all and thank you for your time.
  15. I think we have a bad connection.
  16. One moment, please.
  17. Good morning. How can I help you?
  18. Thanks for calling and have a nice day.
  19. Could I have your name, please?
  20. Is there anything else I can help you with?
  21. I'm afraid she is out of the office.
  22. Could you repeat that, please?