Could yourepeatthat,please?Onemomentplease.This isEmmaspeakingI'm sorry. Ididn'tcatch that.Could youspell that,please?I'm callingabout thead.May I askwho'scalling?Is thereanythingelse I canhelp youwith?Onemoment,please.Theline isbusy.Thanks forcalling andhave anice day.I'm afraidshe is outof theoffice.Could Ihave yourname,please?It'sspelled E-M-M-A.Emma.I'll put youthrough tothemanager'sofficeHoldthe line,please.Goodmorning.How can Ihelp you?I think wehave a badconnection.Thankyou forholding.Mynumber is678 9998212That will beall and thankyou for yourtime.Could Iplease talkto yourmanager?Could yourepeatthat,please?Onemomentplease.This isEmmaspeakingI'm sorry. Ididn'tcatch that.Could youspell that,please?I'm callingabout thead.May I askwho'scalling?Is thereanythingelse I canhelp youwith?Onemoment,please.Theline isbusy.Thanks forcalling andhave anice day.I'm afraidshe is outof theoffice.Could Ihave yourname,please?It'sspelled E-M-M-A.Emma.I'll put youthrough tothemanager'sofficeHoldthe line,please.Goodmorning.How can Ihelp you?I think wehave a badconnection.Thankyou forholding.Mynumber is678 9998212That will beall and thankyou for yourtime.Could Iplease talkto yourmanager?

How to handle a phone call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Could you repeat that, please?
  2. One moment please.
  3. This is Emma speaking
  4. I'm sorry. I didn't catch that.
  5. Could you spell that, please?
  6. I'm calling about the ad.
  7. May I ask who's calling?
  8. Is there anything else I can help you with?
  9. One moment, please.
  10. The line is busy.
  11. Thanks for calling and have a nice day.
  12. I'm afraid she is out of the office.
  13. Could I have your name, please?
  14. It's spelled E-M-M-A. Emma.
  15. I'll put you through to the manager's office
  16. Hold the line, please.
  17. Good morning. How can I help you?
  18. I think we have a bad connection.
  19. Thank you for holding.
  20. My number is 678 999 8212
  21. That will be all and thank you for your time.
  22. Could I please talk to your manager?