Goodmorning.How can Ihelp you?Could youspell that,please?Thankyou forholding.May I askwho'scalling?Is thereanythingelse I canhelp youwith?That will beall and thankyou for yourtime.I'm sorry. Ididn'tcatch that.This isEmmaspeakingOnemomentplease.I'll put youthrough tothemanager'sofficeOnemoment,please.Could Ihave yourname,please?I think wehave a badconnection.Could Iplease talkto yourmanager?Could yourepeatthat,please?Mynumber is678 9998212I'm callingabout thead.It'sspelled E-M-M-A.Emma.Theline isbusy.Thanks forcalling andhave anice day.I'm afraidshe is outof theoffice.Holdthe line,please.Goodmorning.How can Ihelp you?Could youspell that,please?Thankyou forholding.May I askwho'scalling?Is thereanythingelse I canhelp youwith?That will beall and thankyou for yourtime.I'm sorry. Ididn'tcatch that.This isEmmaspeakingOnemomentplease.I'll put youthrough tothemanager'sofficeOnemoment,please.Could Ihave yourname,please?I think wehave a badconnection.Could Iplease talkto yourmanager?Could yourepeatthat,please?Mynumber is678 9998212I'm callingabout thead.It'sspelled E-M-M-A.Emma.Theline isbusy.Thanks forcalling andhave anice day.I'm afraidshe is outof theoffice.Holdthe line,please.

How to handle a phone call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Good morning. How can I help you?
  2. Could you spell that, please?
  3. Thank you for holding.
  4. May I ask who's calling?
  5. Is there anything else I can help you with?
  6. That will be all and thank you for your time.
  7. I'm sorry. I didn't catch that.
  8. This is Emma speaking
  9. One moment please.
  10. I'll put you through to the manager's office
  11. One moment, please.
  12. Could I have your name, please?
  13. I think we have a bad connection.
  14. Could I please talk to your manager?
  15. Could you repeat that, please?
  16. My number is 678 999 8212
  17. I'm calling about the ad.
  18. It's spelled E-M-M-A. Emma.
  19. The line is busy.
  20. Thanks for calling and have a nice day.
  21. I'm afraid she is out of the office.
  22. Hold the line, please.