Could Ihave yourname,please?Mynumber is678 9998212May I askwho'scalling?I'm afraidshe is outof theoffice.That will beall and thankyou for yourtime.I'm callingabout thead.Thankyou forholding.Onemomentplease.Could youspell that,please?Thanks forcalling andhave anice day.This isEmmaspeakingI'm sorry. Ididn'tcatch that.Could yourepeatthat,please?Holdthe line,please.I'll put youthrough tothemanager'sofficeIs thereanythingelse I canhelp youwith?Onemoment,please.Goodmorning.How can Ihelp you?Could Iplease talkto yourmanager?It'sspelled E-M-M-A.Emma.Theline isbusy.I think wehave a badconnection.Could Ihave yourname,please?Mynumber is678 9998212May I askwho'scalling?I'm afraidshe is outof theoffice.That will beall and thankyou for yourtime.I'm callingabout thead.Thankyou forholding.Onemomentplease.Could youspell that,please?Thanks forcalling andhave anice day.This isEmmaspeakingI'm sorry. Ididn'tcatch that.Could yourepeatthat,please?Holdthe line,please.I'll put youthrough tothemanager'sofficeIs thereanythingelse I canhelp youwith?Onemoment,please.Goodmorning.How can Ihelp you?Could Iplease talkto yourmanager?It'sspelled E-M-M-A.Emma.Theline isbusy.I think wehave a badconnection.

How to handle a phone call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Could I have your name, please?
  2. My number is 678 999 8212
  3. May I ask who's calling?
  4. I'm afraid she is out of the office.
  5. That will be all and thank you for your time.
  6. I'm calling about the ad.
  7. Thank you for holding.
  8. One moment please.
  9. Could you spell that, please?
  10. Thanks for calling and have a nice day.
  11. This is Emma speaking
  12. I'm sorry. I didn't catch that.
  13. Could you repeat that, please?
  14. Hold the line, please.
  15. I'll put you through to the manager's office
  16. Is there anything else I can help you with?
  17. One moment, please.
  18. Good morning. How can I help you?
  19. Could I please talk to your manager?
  20. It's spelled E-M-M-A. Emma.
  21. The line is busy.
  22. I think we have a bad connection.