Goodmorning.How can Ihelp you?Could Ihave yourname,please?Thanks forcalling andhave anice day.This isEmmaspeakingI'm callingabout thead.Mynumber is678 9998212May I askwho'scalling?It'sspelled E-M-M-A.Emma.Onemoment,please.I think wehave a badconnection.I'll put youthrough tothemanager'sofficeOnemomentplease.Could Iplease talkto yourmanager?Could youspell that,please?That will beall and thankyou for yourtime.Could yourepeatthat,please?Theline isbusy.Holdthe line,please.I'm sorry. Ididn'tcatch that.Is thereanythingelse I canhelp youwith?I'm afraidshe is outof theoffice.Thankyou forholding.Goodmorning.How can Ihelp you?Could Ihave yourname,please?Thanks forcalling andhave anice day.This isEmmaspeakingI'm callingabout thead.Mynumber is678 9998212May I askwho'scalling?It'sspelled E-M-M-A.Emma.Onemoment,please.I think wehave a badconnection.I'll put youthrough tothemanager'sofficeOnemomentplease.Could Iplease talkto yourmanager?Could youspell that,please?That will beall and thankyou for yourtime.Could yourepeatthat,please?Theline isbusy.Holdthe line,please.I'm sorry. Ididn'tcatch that.Is thereanythingelse I canhelp youwith?I'm afraidshe is outof theoffice.Thankyou forholding.

How to handle a phone call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Good morning. How can I help you?
  2. Could I have your name, please?
  3. Thanks for calling and have a nice day.
  4. This is Emma speaking
  5. I'm calling about the ad.
  6. My number is 678 999 8212
  7. May I ask who's calling?
  8. It's spelled E-M-M-A. Emma.
  9. One moment, please.
  10. I think we have a bad connection.
  11. I'll put you through to the manager's office
  12. One moment please.
  13. Could I please talk to your manager?
  14. Could you spell that, please?
  15. That will be all and thank you for your time.
  16. Could you repeat that, please?
  17. The line is busy.
  18. Hold the line, please.
  19. I'm sorry. I didn't catch that.
  20. Is there anything else I can help you with?
  21. I'm afraid she is out of the office.
  22. Thank you for holding.