Thankyou forholding.Onemoment,please.I think wehave a badconnection.Thanks forcalling andhave anice day.Goodmorning.How can Ihelp you?I'm sorry. Ididn'tcatch that.Could yourepeatthat,please?Theline isbusy.Could Iplease talkto yourmanager?I'll put youthrough tothemanager'sofficeHoldthe line,please.I'm callingabout thead.It'sspelled E-M-M-A.Emma.May I askwho'scalling?That will beall and thankyou for yourtime.Onemomentplease.Could Ihave yourname,please?I'm afraidshe is outof theoffice.Mynumber is678 9998212Is thereanythingelse I canhelp youwith?This isEmmaspeakingCould youspell that,please?Thankyou forholding.Onemoment,please.I think wehave a badconnection.Thanks forcalling andhave anice day.Goodmorning.How can Ihelp you?I'm sorry. Ididn'tcatch that.Could yourepeatthat,please?Theline isbusy.Could Iplease talkto yourmanager?I'll put youthrough tothemanager'sofficeHoldthe line,please.I'm callingabout thead.It'sspelled E-M-M-A.Emma.May I askwho'scalling?That will beall and thankyou for yourtime.Onemomentplease.Could Ihave yourname,please?I'm afraidshe is outof theoffice.Mynumber is678 9998212Is thereanythingelse I canhelp youwith?This isEmmaspeakingCould youspell that,please?

How to handle a phone call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for holding.
  2. One moment, please.
  3. I think we have a bad connection.
  4. Thanks for calling and have a nice day.
  5. Good morning. How can I help you?
  6. I'm sorry. I didn't catch that.
  7. Could you repeat that, please?
  8. The line is busy.
  9. Could I please talk to your manager?
  10. I'll put you through to the manager's office
  11. Hold the line, please.
  12. I'm calling about the ad.
  13. It's spelled E-M-M-A. Emma.
  14. May I ask who's calling?
  15. That will be all and thank you for your time.
  16. One moment please.
  17. Could I have your name, please?
  18. I'm afraid she is out of the office.
  19. My number is 678 999 8212
  20. Is there anything else I can help you with?
  21. This is Emma speaking
  22. Could you spell that, please?