May I askwho'scalling?Holdthe line,please.Thankyou forholding.Is thereanythingelse I canhelp youwith?Onemoment,please.I think wehave a badconnection.Goodmorning.How can Ihelp you?Mynumber is678 9998212Could Ihave yourname,please?Theline isbusy.This isEmmaspeakingThanks forcalling andhave anice day.I'll put youthrough tothemanager'sofficeI'm afraidshe is outof theoffice.That will beall and thankyou for yourtime.Could yourepeatthat,please?It'sspelled E-M-M-A.Emma.I'm sorry. Ididn'tcatch that.I'm callingabout thead.Could youspell that,please?Could Iplease talkto yourmanager?Onemomentplease.May I askwho'scalling?Holdthe line,please.Thankyou forholding.Is thereanythingelse I canhelp youwith?Onemoment,please.I think wehave a badconnection.Goodmorning.How can Ihelp you?Mynumber is678 9998212Could Ihave yourname,please?Theline isbusy.This isEmmaspeakingThanks forcalling andhave anice day.I'll put youthrough tothemanager'sofficeI'm afraidshe is outof theoffice.That will beall and thankyou for yourtime.Could yourepeatthat,please?It'sspelled E-M-M-A.Emma.I'm sorry. Ididn'tcatch that.I'm callingabout thead.Could youspell that,please?Could Iplease talkto yourmanager?Onemomentplease.

How to handle a phone call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. May I ask who's calling?
  2. Hold the line, please.
  3. Thank you for holding.
  4. Is there anything else I can help you with?
  5. One moment, please.
  6. I think we have a bad connection.
  7. Good morning. How can I help you?
  8. My number is 678 999 8212
  9. Could I have your name, please?
  10. The line is busy.
  11. This is Emma speaking
  12. Thanks for calling and have a nice day.
  13. I'll put you through to the manager's office
  14. I'm afraid she is out of the office.
  15. That will be all and thank you for your time.
  16. Could you repeat that, please?
  17. It's spelled E-M-M-A. Emma.
  18. I'm sorry. I didn't catch that.
  19. I'm calling about the ad.
  20. Could you spell that, please?
  21. Could I please talk to your manager?
  22. One moment please.