Could yourepeatthat,please?Mynumber is678 9998212Could Iplease talkto yourmanager?Thankyou forholding.I think wehave a badconnection.Goodmorning.How can Ihelp you?I'm sorry. Ididn'tcatch that.Theline isbusy.I'm afraidshe is outof theoffice.Onemoment,please.Could Ihave yourname,please?That will beall and thankyou for yourtime.Onemomentplease.I'll put youthrough tothemanager'sofficeIs thereanythingelse I canhelp youwith?Holdthe line,please.May I askwho'scalling?Thanks forcalling andhave anice day.It'sspelled E-M-M-A.Emma.I'm callingabout thead.This isEmmaspeakingCould youspell that,please?Could yourepeatthat,please?Mynumber is678 9998212Could Iplease talkto yourmanager?Thankyou forholding.I think wehave a badconnection.Goodmorning.How can Ihelp you?I'm sorry. Ididn'tcatch that.Theline isbusy.I'm afraidshe is outof theoffice.Onemoment,please.Could Ihave yourname,please?That will beall and thankyou for yourtime.Onemomentplease.I'll put youthrough tothemanager'sofficeIs thereanythingelse I canhelp youwith?Holdthe line,please.May I askwho'scalling?Thanks forcalling andhave anice day.It'sspelled E-M-M-A.Emma.I'm callingabout thead.This isEmmaspeakingCould youspell that,please?

How to handle a phone call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Could you repeat that, please?
  2. My number is 678 999 8212
  3. Could I please talk to your manager?
  4. Thank you for holding.
  5. I think we have a bad connection.
  6. Good morning. How can I help you?
  7. I'm sorry. I didn't catch that.
  8. The line is busy.
  9. I'm afraid she is out of the office.
  10. One moment, please.
  11. Could I have your name, please?
  12. That will be all and thank you for your time.
  13. One moment please.
  14. I'll put you through to the manager's office
  15. Is there anything else I can help you with?
  16. Hold the line, please.
  17. May I ask who's calling?
  18. Thanks for calling and have a nice day.
  19. It's spelled E-M-M-A. Emma.
  20. I'm calling about the ad.
  21. This is Emma speaking
  22. Could you spell that, please?