Could youspell that,please?Onemoment,please.Could Iplease talkto yourmanager?I'm sorry. Ididn'tcatch that.Thanks forcalling andhave anice day.Could yourepeatthat,please?Could Ihave yourname,please?This isEmmaspeakingMay I askwho'scalling?It'sspelled E-M-M-A.Emma.Thankyou forholding.Is thereanythingelse I canhelp youwith?Mynumber is678 9998212I'm afraidshe is outof theoffice.I think wehave a badconnection.I'll put youthrough tothemanager'sofficeThat will beall and thankyou for yourtime.Onemomentplease.Holdthe line,please.Theline isbusy.Goodmorning.How can Ihelp you?I'm callingabout thead.Could youspell that,please?Onemoment,please.Could Iplease talkto yourmanager?I'm sorry. Ididn'tcatch that.Thanks forcalling andhave anice day.Could yourepeatthat,please?Could Ihave yourname,please?This isEmmaspeakingMay I askwho'scalling?It'sspelled E-M-M-A.Emma.Thankyou forholding.Is thereanythingelse I canhelp youwith?Mynumber is678 9998212I'm afraidshe is outof theoffice.I think wehave a badconnection.I'll put youthrough tothemanager'sofficeThat will beall and thankyou for yourtime.Onemomentplease.Holdthe line,please.Theline isbusy.Goodmorning.How can Ihelp you?I'm callingabout thead.

How to handle a phone call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Could you spell that, please?
  2. One moment, please.
  3. Could I please talk to your manager?
  4. I'm sorry. I didn't catch that.
  5. Thanks for calling and have a nice day.
  6. Could you repeat that, please?
  7. Could I have your name, please?
  8. This is Emma speaking
  9. May I ask who's calling?
  10. It's spelled E-M-M-A. Emma.
  11. Thank you for holding.
  12. Is there anything else I can help you with?
  13. My number is 678 999 8212
  14. I'm afraid she is out of the office.
  15. I think we have a bad connection.
  16. I'll put you through to the manager's office
  17. That will be all and thank you for your time.
  18. One moment please.
  19. Hold the line, please.
  20. The line is busy.
  21. Good morning. How can I help you?
  22. I'm calling about the ad.