Thanks forcalling andhave anice day.Thankyou forholding.Mynumber is678 9998212I'm afraidshe is outof theoffice.Onemomentplease.Could Ihave yourname,please?Could yourepeatthat,please?I think wehave a badconnection.I'm callingabout thead.I'll put youthrough tothemanager'sofficeHoldthe line,please.May I askwho'scalling?Is thereanythingelse I canhelp youwith?Theline isbusy.I'm sorry. Ididn'tcatch that.Could youspell that,please?Goodmorning.How can Ihelp you?This isEmmaspeakingIt'sspelled E-M-M-A.Emma.That will beall and thankyou for yourtime.Onemoment,please.Could Iplease talkto yourmanager?Thanks forcalling andhave anice day.Thankyou forholding.Mynumber is678 9998212I'm afraidshe is outof theoffice.Onemomentplease.Could Ihave yourname,please?Could yourepeatthat,please?I think wehave a badconnection.I'm callingabout thead.I'll put youthrough tothemanager'sofficeHoldthe line,please.May I askwho'scalling?Is thereanythingelse I canhelp youwith?Theline isbusy.I'm sorry. Ididn'tcatch that.Could youspell that,please?Goodmorning.How can Ihelp you?This isEmmaspeakingIt'sspelled E-M-M-A.Emma.That will beall and thankyou for yourtime.Onemoment,please.Could Iplease talkto yourmanager?

How to handle a phone call - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thanks for calling and have a nice day.
  2. Thank you for holding.
  3. My number is 678 999 8212
  4. I'm afraid she is out of the office.
  5. One moment please.
  6. Could I have your name, please?
  7. Could you repeat that, please?
  8. I think we have a bad connection.
  9. I'm calling about the ad.
  10. I'll put you through to the manager's office
  11. Hold the line, please.
  12. May I ask who's calling?
  13. Is there anything else I can help you with?
  14. The line is busy.
  15. I'm sorry. I didn't catch that.
  16. Could you spell that, please?
  17. Good morning. How can I help you?
  18. This is Emma speaking
  19. It's spelled E-M-M-A. Emma.
  20. That will be all and thank you for your time.
  21. One moment, please.
  22. Could I please talk to your manager?