How to handle a phone call

How to handle a phone call Bingo Card
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This bingo card has 22 words: Good morning. How can I help you?, Could I have your name, please?, May I ask who's calling?, One moment, please., Hold the line, please., I'm sorry. I didn't catch that., Could you repeat that, please?, Could you spell that, please?, I think we have a bad connection., I'm afraid she is out of the office., One moment please., I'll put you through to the manager's office, The line is busy., Thank you for holding., Is there anything else I can help you with?, Thanks for calling and have a nice day., This is Emma speaking, I'm calling about the ad., My number is 678 999 8212, It's spelled E-M-M-A. Emma., Could I please talk to your manager? and That will be all and thank you for your time..

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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.

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