Confirmedthe nextstepsUsedopen-endedquestionsOffered asolutionbased onclient needsClosed thecallprofessionallyKey Detailsof theAppointmentStayedontopicGave clearinstructionsProvidedadditionalinformationUsedpositivelanguageSummarizedkey points oftheconversationGreeting& RecapKept theconversationfocusedBuiltrapportnaturallyUrgencyAsked aprobingquestionHandled achallengingquestionThankedtheclientReaffirmedthe client’sinterestActivelylistened tothe clientUsed theclient’snameUsed afriendlytoneHandledobjectionseffectivelyClarifiedtheclient’sneedsFollowedthe callflowAskedforfeedbackShowedproductknowledgeShowedpatienceSummarizedtheresolutionAcknowledgedclient concernsempatheticallyConfirmedthe nextstepsUsedopen-endedquestionsOffered asolutionbased onclient needsClosed thecallprofessionallyKey Detailsof theAppointmentStayedontopicGave clearinstructionsProvidedadditionalinformationUsedpositivelanguageSummarizedkey points oftheconversationGreeting& RecapKept theconversationfocusedBuiltrapportnaturallyUrgencyAsked aprobingquestionHandled achallengingquestionThankedtheclientReaffirmedthe client’sinterestActivelylistened tothe clientUsed theclient’snameUsed afriendlytoneHandledobjectionseffectivelyClarifiedtheclient’sneedsFollowedthe callflowAskedforfeedbackShowedproductknowledgeShowedpatienceSummarizedtheresolutionAcknowledgedclient concernsempathetically

Communication Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
O
4
G
5
G
6
B
7
O
8
I
9
B
10
N
11
N
12
G
13
N
14
O
15
I
16
G
17
O
18
N
19
G
20
B
21
B
22
I
23
I
24
I
25
O
26
N
27
B
28
G
29
B
  1. I-Confirmed the next steps
  2. O-Used open-ended questions
  3. O-Offered a solution based on client needs
  4. G-Closed the call professionally
  5. G-Key Details of the Appointment
  6. B-Stayed on topic
  7. O-Gave clear instructions
  8. I-Provided additional information
  9. B-Used positive language
  10. N-Summarized key points of the conversation
  11. N-Greeting & Recap
  12. G-Kept the conversation focused
  13. N-Built rapport naturally
  14. O-Urgency
  15. I-Asked a probing question
  16. G-Handled a challenging question
  17. O-Thanked the client
  18. N-Reaffirmed the client’s interest
  19. G-Actively listened to the client
  20. B-Used the client’s name
  21. B-Used a friendly tone
  22. I-Handled objections effectively
  23. I-Clarified the client’s needs
  24. I-Followed the call flow
  25. O-Asked for feedback
  26. N-Showed product knowledge
  27. B-Showed patience
  28. G-Summarized the resolution
  29. B-Acknowledged client concerns empathetically