HandledobjectionseffectivelyActivelylistened tothe clientFollowedthe callflowBuiltrapportnaturallyUsedopen-endedquestionsSummarizedtheresolutionClosed thecallprofessionallyGave clearinstructionsKept theconversationfocusedAcknowledgedclient concernsempatheticallyConfirmedthe nextstepsSummarizedkey points oftheconversationHandled achallengingquestionUrgencyThankedtheclientAskedforfeedbackShowedpatienceOffered asolutionbased onclient needsUsed theclient’snameUsedpositivelanguageClarifiedtheclient’sneedsShowedproductknowledgeKey Detailsof theAppointmentReaffirmedthe client’sinterestGreeting& RecapAsked aprobingquestionStayedontopicUsed afriendlytoneProvidedadditionalinformationHandledobjectionseffectivelyActivelylistened tothe clientFollowedthe callflowBuiltrapportnaturallyUsedopen-endedquestionsSummarizedtheresolutionClosed thecallprofessionallyGave clearinstructionsKept theconversationfocusedAcknowledgedclient concernsempatheticallyConfirmedthe nextstepsSummarizedkey points oftheconversationHandled achallengingquestionUrgencyThankedtheclientAskedforfeedbackShowedpatienceOffered asolutionbased onclient needsUsed theclient’snameUsedpositivelanguageClarifiedtheclient’sneedsShowedproductknowledgeKey Detailsof theAppointmentReaffirmedthe client’sinterestGreeting& RecapAsked aprobingquestionStayedontopicUsed afriendlytoneProvidedadditionalinformation

Communication Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
I
4
N
5
O
6
G
7
G
8
O
9
G
10
B
11
I
12
N
13
G
14
O
15
O
16
O
17
B
18
O
19
B
20
B
21
I
22
N
23
G
24
N
25
N
26
I
27
B
28
B
29
I
  1. I-Handled objections effectively
  2. G-Actively listened to the client
  3. I-Followed the call flow
  4. N-Built rapport naturally
  5. O-Used open-ended questions
  6. G-Summarized the resolution
  7. G-Closed the call professionally
  8. O-Gave clear instructions
  9. G-Kept the conversation focused
  10. B-Acknowledged client concerns empathetically
  11. I-Confirmed the next steps
  12. N-Summarized key points of the conversation
  13. G-Handled a challenging question
  14. O-Urgency
  15. O-Thanked the client
  16. O-Asked for feedback
  17. B-Showed patience
  18. O-Offered a solution based on client needs
  19. B-Used the client’s name
  20. B-Used positive language
  21. I-Clarified the client’s needs
  22. N-Showed product knowledge
  23. G-Key Details of the Appointment
  24. N-Reaffirmed the client’s interest
  25. N-Greeting & Recap
  26. I-Asked a probing question
  27. B-Stayed on topic
  28. B-Used a friendly tone
  29. I-Provided additional information