UsedpositivelanguageThankedtheclientActivelylistened tothe clientClarifiedtheclient’sneedsAskedforfeedbackShowedpatienceUsed theclient’snameShowedproductknowledgeAcknowledgedclient concernsempatheticallyClosed thecallprofessionallyKey Detailsof theAppointmentAsked aprobingquestionOffered asolutionbased onclient needsReaffirmedthe client’sinterestStayedontopicKept theconversationfocusedHandledobjectionseffectivelyUsedopen-endedquestionsGave clearinstructionsHandled achallengingquestionSummarizedtheresolutionGreeting& RecapProvidedadditionalinformationUrgencyConfirmedthe nextstepsUsed afriendlytoneBuiltrapportnaturallySummarizedkey points oftheconversationFollowedthe callflowUsedpositivelanguageThankedtheclientActivelylistened tothe clientClarifiedtheclient’sneedsAskedforfeedbackShowedpatienceUsed theclient’snameShowedproductknowledgeAcknowledgedclient concernsempatheticallyClosed thecallprofessionallyKey Detailsof theAppointmentAsked aprobingquestionOffered asolutionbased onclient needsReaffirmedthe client’sinterestStayedontopicKept theconversationfocusedHandledobjectionseffectivelyUsedopen-endedquestionsGave clearinstructionsHandled achallengingquestionSummarizedtheresolutionGreeting& RecapProvidedadditionalinformationUrgencyConfirmedthe nextstepsUsed afriendlytoneBuiltrapportnaturallySummarizedkey points oftheconversationFollowedthe callflow

Communication Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
G
4
I
5
O
6
B
7
B
8
N
9
B
10
G
11
G
12
I
13
O
14
N
15
B
16
G
17
I
18
O
19
O
20
G
21
G
22
N
23
I
24
O
25
I
26
B
27
N
28
N
29
I
  1. B-Used positive language
  2. O-Thanked the client
  3. G-Actively listened to the client
  4. I-Clarified the client’s needs
  5. O-Asked for feedback
  6. B-Showed patience
  7. B-Used the client’s name
  8. N-Showed product knowledge
  9. B-Acknowledged client concerns empathetically
  10. G-Closed the call professionally
  11. G-Key Details of the Appointment
  12. I-Asked a probing question
  13. O-Offered a solution based on client needs
  14. N-Reaffirmed the client’s interest
  15. B-Stayed on topic
  16. G-Kept the conversation focused
  17. I-Handled objections effectively
  18. O-Used open-ended questions
  19. O-Gave clear instructions
  20. G-Handled a challenging question
  21. G-Summarized the resolution
  22. N-Greeting & Recap
  23. I-Provided additional information
  24. O-Urgency
  25. I-Confirmed the next steps
  26. B-Used a friendly tone
  27. N-Built rapport naturally
  28. N-Summarized key points of the conversation
  29. I-Followed the call flow