UsedpositivelanguageAsked aprobingquestionActivelylistened tothe clientGreeting& RecapKept theconversationfocusedSummarizedkey points oftheconversationStayedontopicClarifiedtheclient’sneedsAcknowledgedclient concernsempatheticallyHandled achallengingquestionSummarizedtheresolutionThankedtheclientKey Detailsof theAppointmentUsed theclient’snameOffered asolutionbased onclient needsBuiltrapportnaturallyReaffirmedthe client’sinterestShowedproductknowledgeClosed thecallprofessionallyFollowedthe callflowAskedforfeedbackShowedpatienceUrgencyUsed afriendlytoneProvidedadditionalinformationGave clearinstructionsHandledobjectionseffectivelyUsedopen-endedquestionsConfirmedthe nextstepsUsedpositivelanguageAsked aprobingquestionActivelylistened tothe clientGreeting& RecapKept theconversationfocusedSummarizedkey points oftheconversationStayedontopicClarifiedtheclient’sneedsAcknowledgedclient concernsempatheticallyHandled achallengingquestionSummarizedtheresolutionThankedtheclientKey Detailsof theAppointmentUsed theclient’snameOffered asolutionbased onclient needsBuiltrapportnaturallyReaffirmedthe client’sinterestShowedproductknowledgeClosed thecallprofessionallyFollowedthe callflowAskedforfeedbackShowedpatienceUrgencyUsed afriendlytoneProvidedadditionalinformationGave clearinstructionsHandledobjectionseffectivelyUsedopen-endedquestionsConfirmedthe nextsteps

Communication Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
G
4
N
5
G
6
N
7
B
8
I
9
B
10
G
11
G
12
O
13
G
14
B
15
O
16
N
17
N
18
N
19
G
20
I
21
O
22
B
23
O
24
B
25
I
26
O
27
I
28
O
29
I
  1. B-Used positive language
  2. I-Asked a probing question
  3. G-Actively listened to the client
  4. N-Greeting & Recap
  5. G-Kept the conversation focused
  6. N-Summarized key points of the conversation
  7. B-Stayed on topic
  8. I-Clarified the client’s needs
  9. B-Acknowledged client concerns empathetically
  10. G-Handled a challenging question
  11. G-Summarized the resolution
  12. O-Thanked the client
  13. G-Key Details of the Appointment
  14. B-Used the client’s name
  15. O-Offered a solution based on client needs
  16. N-Built rapport naturally
  17. N-Reaffirmed the client’s interest
  18. N-Showed product knowledge
  19. G-Closed the call professionally
  20. I-Followed the call flow
  21. O-Asked for feedback
  22. B-Showed patience
  23. O-Urgency
  24. B-Used a friendly tone
  25. I-Provided additional information
  26. O-Gave clear instructions
  27. I-Handled objections effectively
  28. O-Used open-ended questions
  29. I-Confirmed the next steps