This bingo card has a free space and 29 words: Used the client’s name, Asked a probing question, Built rapport naturally, Actively listened to the client, Offered a solution based on client needs, Used positive language, Clarified the client’s needs, Summarized key points of the conversation, Closed the call professionally, Used open-ended questions, Acknowledged client concerns empathetically, Followed the call flow, Kept the conversation focused, Asked for feedback, Showed patience, Handled objections effectively, Reaffirmed the client’s interest, Handled a challenging question, Thanked the client, Used a friendly tone, Confirmed the next steps, Showed product knowledge, Summarized the resolution, Gave clear instructions, Stayed on topic, Provided additional information, Greeting & Recap, Key Details of the Appointment and Urgency.
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