(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Check with the cx that you have solved their issues and check to see if you can help with anything else.
Ask probing and clarifying questions to understand what your cx needs.
Empathy, tone, active listening, patience
Gain alignment on the expected outcome with the cx. Look for opportunities to build value for the cx.
Paraphrasing the questions to ensure understanding.
