(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Spent more than 1 hour on a call
DMS signs out in the middle of a call
Had to escalate client's issue to Product
Client hangs up before call closing
GL Error
"My DMS is running slow"
Client can't print due to session ID issue
Customer complains about system limitation
Customer on the line is calling for a coworker and has none of the details needed to troubleshoot
Xth time I've called about this
Client can't find DT ID in DMS
SR Tech Escalation due to Access/Permission
Client says "i was never trained on this"
GenAI Summary adds random content that didn't happen
Client asks about the weather
100% OAI evaluation comes
through!
Customer issue has open work item from more than 2 years ago
Client asks where you're at in the country
Call came in through wrong queue
Client says "well it did that before"
Client advises we trained them to do something wrong
