Clientneededguidance onhow to run areportCustomercomplainsaboutsystemlimitationGenAISummaryadds randomcontent thatdidn't happenClientasksabout theweatherSFx freezesin the middleof creating acaseClientsays "wellit did thatbefore"Call camein throughwrongqueue100% OAIevaluationcomesthrough!GLErrorClient can'tprint dueto sessionID issuePasswordreset callXth timeI've calledabout thisClienthangs upbefore callclosingHad toescalateclient's issueto ProductCustomer on theline is calling fora coworker andhas none of thedetails neededto troubleshootClient adviseswe trainedthem to dosomethingwrongClientcan't findDT ID inDMSCustomerissue has openwork item frommore than 2years agoClient askswhereyou're at inthe country"My DMSis runningslow"Spentmore than1 hour ona callClient says"i was nevertrained onthis"DMS signsout in themiddle of acallSR TechEscalation due toAccess/PermissionClientneededguidance onhow to run areportCustomercomplainsaboutsystemlimitationGenAISummaryadds randomcontent thatdidn't happenClientasksabout theweatherSFx freezesin the middleof creating acaseClientsays "wellit did thatbefore"Call camein throughwrongqueue100% OAIevaluationcomesthrough!GLErrorClient can'tprint dueto sessionID issuePasswordreset callXth timeI've calledabout thisClienthangs upbefore callclosingHad toescalateclient's issueto ProductCustomer on theline is calling fora coworker andhas none of thedetails neededto troubleshootClient adviseswe trainedthem to dosomethingwrongClientcan't findDT ID inDMSCustomerissue has openwork item frommore than 2years agoClient askswhereyou're at inthe country"My DMSis runningslow"Spentmore than1 hour ona callClient says"i was nevertrained onthis"DMS signsout in themiddle of acallSR TechEscalation due toAccess/Permission

DMS Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client needed guidance on how to run a report
  2. Customer complains about system limitation
  3. GenAI Summary adds random content that didn't happen
  4. Client asks about the weather
  5. SFx freezes in the middle of creating a case
  6. Client says "well it did that before"
  7. Call came in through wrong queue
  8. 100% OAI evaluation comes through!
  9. GL Error
  10. Client can't print due to session ID issue
  11. Password reset call
  12. Xth time I've called about this
  13. Client hangs up before call closing
  14. Had to escalate client's issue to Product
  15. Customer on the line is calling for a coworker and has none of the details needed to troubleshoot
  16. Client advises we trained them to do something wrong
  17. Client can't find DT ID in DMS
  18. Customer issue has open work item from more than 2 years ago
  19. Client asks where you're at in the country
  20. "My DMS is running slow"
  21. Spent more than 1 hour on a call
  22. Client says "i was never trained on this"
  23. DMS signs out in the middle of a call
  24. SR Tech Escalation due to Access/Permission