SFx freezesin the middleof creating acaseXth timeI've calledabout thisCustomerissue has openwork item frommore than 2years agoPasswordreset callClientasksabout theweather100% OAIevaluationcomesthrough!GLErrorGenAISummaryadds randomcontent thatdidn't happenClient says"i was nevertrained onthis""My DMSis runningslow"Client adviseswe trainedthem to dosomethingwrongClientneededguidance onhow to run areportCall camein throughwrongqueueClientcan't findDT ID inDMSDMS signsout in themiddle of acallClientsays "wellit did thatbefore"Customer on theline is calling fora coworker andhas none of thedetails neededto troubleshootCustomercomplainsaboutsystemlimitationHad toescalateclient's issueto ProductSR TechEscalation due toAccess/PermissionClienthangs upbefore callclosingClient can'tprint dueto sessionID issueSpentmore than1 hour ona callClient askswhereyou're at inthe countrySFx freezesin the middleof creating acaseXth timeI've calledabout thisCustomerissue has openwork item frommore than 2years agoPasswordreset callClientasksabout theweather100% OAIevaluationcomesthrough!GLErrorGenAISummaryadds randomcontent thatdidn't happenClient says"i was nevertrained onthis""My DMSis runningslow"Client adviseswe trainedthem to dosomethingwrongClientneededguidance onhow to run areportCall camein throughwrongqueueClientcan't findDT ID inDMSDMS signsout in themiddle of acallClientsays "wellit did thatbefore"Customer on theline is calling fora coworker andhas none of thedetails neededto troubleshootCustomercomplainsaboutsystemlimitationHad toescalateclient's issueto ProductSR TechEscalation due toAccess/PermissionClienthangs upbefore callclosingClient can'tprint dueto sessionID issueSpentmore than1 hour ona callClient askswhereyou're at inthe country

DMS Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SFx freezes in the middle of creating a case
  2. Xth time I've called about this
  3. Customer issue has open work item from more than 2 years ago
  4. Password reset call
  5. Client asks about the weather
  6. 100% OAI evaluation comes through!
  7. GL Error
  8. GenAI Summary adds random content that didn't happen
  9. Client says "i was never trained on this"
  10. "My DMS is running slow"
  11. Client advises we trained them to do something wrong
  12. Client needed guidance on how to run a report
  13. Call came in through wrong queue
  14. Client can't find DT ID in DMS
  15. DMS signs out in the middle of a call
  16. Client says "well it did that before"
  17. Customer on the line is calling for a coworker and has none of the details needed to troubleshoot
  18. Customer complains about system limitation
  19. Had to escalate client's issue to Product
  20. SR Tech Escalation due to Access/Permission
  21. Client hangs up before call closing
  22. Client can't print due to session ID issue
  23. Spent more than 1 hour on a call
  24. Client asks where you're at in the country