(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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DMS signs out in the middle of a call
Client hangs up before call closing
"My DMS is running slow"
SFx freezes in the middle of creating a case
Client asks about the weather
Xth time I've called about this
Client says "well it did that before"
Call came in through wrong queue
Customer on the line is calling for a coworker and has none of the details needed to troubleshoot
GL Error
GenAI Summary adds random content that didn't happen
Client can't print due to session ID issue
Client asks where you're at in the country
Had to escalate client's issue to Product
Client advises we trained them to do something wrong
Client says "i was never trained on this"
Client can't find DT ID in DMS
Client needed guidance on how to run a report
Customer complains about system limitation
100% OAI evaluation comes
through!
Password reset call
SR Tech Escalation due to Access/Permission
Spent more than 1 hour on a call
Customer issue has open work item from more than 2 years ago
