GenAISummaryadds randomcontent thatdidn't happenClient askswhereyou're at inthe country100% OAIevaluationcomesthrough!Client adviseswe trainedthem to dosomethingwrongXth timeI've calledabout thisDMS signsout in themiddle of acallCustomer on theline is calling fora coworker andhas none of thedetails neededto troubleshootCall camein throughwrongqueueCustomercomplainsaboutsystemlimitationClienthangs upbefore callclosing"My DMSis runningslow"Passwordreset callSFx freezesin the middleof creating acaseCustomerissue has openwork item frommore than 2years agoClientasksabout theweatherClient says"i was nevertrained onthis"Client can'tprint dueto sessionID issueSR TechEscalation due toAccess/PermissionClientcan't findDT ID inDMSGLErrorSpentmore than1 hour ona callHad toescalateclient's issueto ProductClientneededguidance onhow to run areportClientsays "wellit did thatbefore"GenAISummaryadds randomcontent thatdidn't happenClient askswhereyou're at inthe country100% OAIevaluationcomesthrough!Client adviseswe trainedthem to dosomethingwrongXth timeI've calledabout thisDMS signsout in themiddle of acallCustomer on theline is calling fora coworker andhas none of thedetails neededto troubleshootCall camein throughwrongqueueCustomercomplainsaboutsystemlimitationClienthangs upbefore callclosing"My DMSis runningslow"Passwordreset callSFx freezesin the middleof creating acaseCustomerissue has openwork item frommore than 2years agoClientasksabout theweatherClient says"i was nevertrained onthis"Client can'tprint dueto sessionID issueSR TechEscalation due toAccess/PermissionClientcan't findDT ID inDMSGLErrorSpentmore than1 hour ona callHad toescalateclient's issueto ProductClientneededguidance onhow to run areportClientsays "wellit did thatbefore"

DMS Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. GenAI Summary adds random content that didn't happen
  2. Client asks where you're at in the country
  3. 100% OAI evaluation comes through!
  4. Client advises we trained them to do something wrong
  5. Xth time I've called about this
  6. DMS signs out in the middle of a call
  7. Customer on the line is calling for a coworker and has none of the details needed to troubleshoot
  8. Call came in through wrong queue
  9. Customer complains about system limitation
  10. Client hangs up before call closing
  11. "My DMS is running slow"
  12. Password reset call
  13. SFx freezes in the middle of creating a case
  14. Customer issue has open work item from more than 2 years ago
  15. Client asks about the weather
  16. Client says "i was never trained on this"
  17. Client can't print due to session ID issue
  18. SR Tech Escalation due to Access/Permission
  19. Client can't find DT ID in DMS
  20. GL Error
  21. Spent more than 1 hour on a call
  22. Had to escalate client's issue to Product
  23. Client needed guidance on how to run a report
  24. Client says "well it did that before"