Customer on theline is calling fora coworker andhas none of thedetails neededto troubleshoot"My DMSis runningslow"Client says"i was nevertrained onthis"Customerissue has openwork item frommore than 2years agoHad toescalateclient's issueto ProductSR TechEscalation due toAccess/PermissionClientneededguidance onhow to run areportClient adviseswe trainedthem to dosomethingwrongClient askswhereyou're at inthe countrySFx freezesin the middleof creating acaseXth timeI've calledabout thisClientasksabout theweatherClientsays "wellit did thatbefore"Clienthangs upbefore callclosingGLErrorPasswordreset callSpentmore than1 hour ona callClient can'tprint dueto sessionID issueDMS signsout in themiddle of acallCustomercomplainsaboutsystemlimitationClientcan't findDT ID inDMSGenAISummaryadds randomcontent thatdidn't happen100% OAIevaluationcomesthrough!Call camein throughwrongqueueCustomer on theline is calling fora coworker andhas none of thedetails neededto troubleshoot"My DMSis runningslow"Client says"i was nevertrained onthis"Customerissue has openwork item frommore than 2years agoHad toescalateclient's issueto ProductSR TechEscalation due toAccess/PermissionClientneededguidance onhow to run areportClient adviseswe trainedthem to dosomethingwrongClient askswhereyou're at inthe countrySFx freezesin the middleof creating acaseXth timeI've calledabout thisClientasksabout theweatherClientsays "wellit did thatbefore"Clienthangs upbefore callclosingGLErrorPasswordreset callSpentmore than1 hour ona callClient can'tprint dueto sessionID issueDMS signsout in themiddle of acallCustomercomplainsaboutsystemlimitationClientcan't findDT ID inDMSGenAISummaryadds randomcontent thatdidn't happen100% OAIevaluationcomesthrough!Call camein throughwrongqueue

DMS Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer on the line is calling for a coworker and has none of the details needed to troubleshoot
  2. "My DMS is running slow"
  3. Client says "i was never trained on this"
  4. Customer issue has open work item from more than 2 years ago
  5. Had to escalate client's issue to Product
  6. SR Tech Escalation due to Access/Permission
  7. Client needed guidance on how to run a report
  8. Client advises we trained them to do something wrong
  9. Client asks where you're at in the country
  10. SFx freezes in the middle of creating a case
  11. Xth time I've called about this
  12. Client asks about the weather
  13. Client says "well it did that before"
  14. Client hangs up before call closing
  15. GL Error
  16. Password reset call
  17. Spent more than 1 hour on a call
  18. Client can't print due to session ID issue
  19. DMS signs out in the middle of a call
  20. Customer complains about system limitation
  21. Client can't find DT ID in DMS
  22. GenAI Summary adds random content that didn't happen
  23. 100% OAI evaluation comes through!
  24. Call came in through wrong queue