(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer on the line is calling for a coworker and has none of the details needed to troubleshoot
GL Error
SR Tech Escalation due to Access/Permission
Client says "i was never trained on this"
GenAI Summary adds random content that didn't happen
Spent more than 1 hour on a call
Customer complains about system limitation
Client can't find DT ID in DMS
Xth time I've called about this
100% OAI evaluation comes
through!
SFx freezes in the middle of creating a case
Client asks about the weather
"My DMS is running slow"
Call came in through wrong queue
Password reset call
Client advises we trained them to do something wrong
Client hangs up before call closing
Customer issue has open work item from more than 2 years ago
