(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Client says "i was never trained on this"
Had to escalate client's issue to Product
Client can't find DT ID in DMS
Client hangs up before call closing
Customer issue has open work item from more than 2 years ago
Client advises we trained them to do something wrong
Client says "well it did that before"
SR Tech Escalation due to Access/Permission
Client asks about the weather
Customer complains about system limitation
100% OAI evaluation comes
through!
Password reset call
SFx freezes in the middle of creating a case
Customer on the line is calling for a coworker and has none of the details needed to troubleshoot
Client can't print due to session ID issue
DMS signs out in the middle of a call
GenAI Summary adds random content that didn't happen
