(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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DMS signs out in the middle of a call
Spent more than 1 hour on a call
Had to escalate client's issue to Product
SR Tech Escalation due to Access/Permission
Client can't find DT ID in DMS
Password reset call
Client advises we trained them to do something wrong
Client can't print due to session ID issue
Xth time I've called about this
Client asks where you're at in the country
Client hangs up before call closing
Client says "i was never trained on this"
Customer complains about system limitation
GL Error
GenAI Summary adds random content that didn't happen
Client asks about the weather
Customer issue has open work item from more than 2 years ago
Call came in through wrong queue
SFx freezes in the middle of creating a case
Client needed guidance on how to run a report
100% OAI evaluation comes
through!
Client says "well it did that before"
Customer on the line is calling for a coworker and has none of the details needed to troubleshoot
