This bingo card has a free space and 24 words: "My DMS is running slow", Customer complains about system limitation, Customer issue has open work item from more than 2 years ago, Client hangs up before call closing, GL Error, SR Tech Escalation due to Access/Permission, DMS signs out in the middle of a call, Client says "well it did that before", Xth time I've called about this, Call came in through wrong queue, Client asks where you're at in the country, Client can't print due to session ID issue, Password reset call, Customer on the line is calling for a coworker and has none of the details needed to troubleshoot, Client needed guidance on how to run a report, Client says "i was never trained on this", Client advises we trained them to do something wrong, Client can't find DT ID in DMS, Client asks about the weather, SFx freezes in the middle of creating a case, GenAI Summary adds random content that didn't happen, Spent more than 1 hour on a call, Had to escalate client's issue to Product and 100% OAI evaluation comes through!.
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