(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Client needs to be reminded about AD Sync
Client told to call, instead emails saying they're available for a call
Ticket completed with above expected service, client complains
Client attempts to use a feature outside of intended purpose, blames IT.
Ticket labeled ASAP/Urgent, but client unavailable.
Complete ticket to client's written specifications, not mental specifications.
Attempted to reach client, client claims no attempts made
Horizon Oxygen User forget password within one business week of new password
Client schedules call, but is unavailable at scheduled time
Client escalates ticket internally, blaming IT. Found to be at fault instead.
Client complains about lack of service, attempt to resolve but delayed due to client
Client calls in with self-diagnosed solution. Solution is incorrect
Any Printer Ticket
User submits ticket but omits key details expecting IT to read minds
User fat fingers password, blames literally anything else
Client mentored in how to resolve reoccurring issue, calls in anyway
Client asks help, then refuses help outside of slow, frustrating methods. IT blamed for issues
User emails non-urgent issue, calls immediately after
Ticket urgent, but documentation missing
Ticket is opened right before client's vacation
Client ignores previous communication, new ticket created
Repeatedly reach out to client, no response until ticket closure
Client makes request, then immediately makes another request reversing the initial request
Client attempts IT project without IT. Ticket based on mess, not on project.
