(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
New ticket for new hire starting next day
Ticket completed with above expected service, client complains
Client schedules call, but is unavailable at scheduled time
Client ignores previous communication, new ticket created
Client attempts IT project without IT. Ticket based on mess, not on project.
Client calls in with self-diagnosed solution. Solution is incorrect
Client complains about lack of service, attempt to resolve but delayed due to client
Complete ticket to client's written specifications, not mental specifications.
Client asks help, then refuses help outside of slow, frustrating methods. IT blamed for issues
Client mentored in how to resolve reoccurring issue, calls in anyway
User fat fingers password, blames literally anything else
Repeatedly reach out to client, no response until ticket closure
Ticket labeled ASAP/Urgent, but client unavailable.
Attempted to reach client, client claims no attempts made
User emails non-urgent issue, calls immediately after
Ticket is opened right before client's vacation
Client makes request, then immediately makes another request reversing the initial request
Client escalates ticket internally, blaming IT. Found to be at fault instead.
Client attempts to use a feature outside of intended purpose, blames IT.
User submits ticket but omits key details expecting IT to read minds
Client needs to be reminded about AD Sync
Ticket urgent, but documentation missing
Any Printer Ticket
Client told to call, instead emails saying they're available for a call
Horizon Oxygen User forget password within one business week of new password
