This bingo card has a free space and 24 words: Client makes request, then immediately makes another request reversing the initial request, Client told to call, instead emails saying they're available for a call, New ticket for new hire starting next day, Attempted to reach client, client claims no attempts made, Horizon Oxygen User forget password within one business week of new password, User fat fingers password, blames literally anything else, User submits ticket but omits key details expecting IT to read minds, User emails non-urgent issue, calls immediately after, Client mentored in how to resolve reoccurring issue, calls in anyway, Repeatedly reach out to client, no response until ticket closure, Client attempts IT project without IT. Ticket based on mess, not on project., Ticket completed with above expected service, client complains, Client complains about lack of service, attempt to resolve but delayed due to client, Client schedules call, but is unavailable at scheduled time, Ticket is opened right before client's vacation, Client needs to be reminded about AD Sync, Any Printer Ticket, Complete ticket to client's written specifications, not mental specifications., Client attempts to use a feature outside of intended purpose, blames IT., Client asks help, then refuses help outside of slow, frustrating methods. IT blamed for issues, Client calls in with self-diagnosed solution. Solution is incorrect, Client escalates ticket internally, blaming IT. Found to be at fault instead., Ticket labeled ASAP/Urgent, but client unavailable. and Ticket urgent, but documentation missing.
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