Client's issueis a WI that'sbeen openmore than 2years100% OAIEvaluationReceivedTodayCall lastedlongerthan 1hourDMS/Xtimelogs out inmiddle of acallCan'tprint fromXtimeClient doesn'thave time totroubleshootand needs tocall backMicrosoftMFAprompts inmiddle of callSFxfreezesupThird PartyFederationPasswordCallVideowon'tupload toXtimeCall camethroughwrong queue- had totransferGenAISummary addscomment aboutnon-work topicsdiscussed (likeweather)Clientasksabout theweatherAchieve 0cases inbacklog byend of dayCalledL2/Assistand theydidn't knoweitherGM OSSAppointmentIssueReceivedcall fromPM"I wasnevertrained onthis" - ClientClient has noidea whattheir DT ID isor where tofind itXth TimeI've CalledAboutThisNo Articleexists forcall typeCustomersare unable tomake onlineappointsCaller is callingfor a coworkerand has noinformation ordetails to helptroubleshootHandledmore than13 callsfor the dayClient's issueis a WI that'sbeen openmore than 2years100% OAIEvaluationReceivedTodayCall lastedlongerthan 1hourDMS/Xtimelogs out inmiddle of acallCan'tprint fromXtimeClient doesn'thave time totroubleshootand needs tocall backMicrosoftMFAprompts inmiddle of callSFxfreezesupThird PartyFederationPasswordCallVideowon'tupload toXtimeCall camethroughwrong queue- had totransferGenAISummary addscomment aboutnon-work topicsdiscussed (likeweather)Clientasksabout theweatherAchieve 0cases inbacklog byend of dayCalledL2/Assistand theydidn't knoweitherGM OSSAppointmentIssueReceivedcall fromPM"I wasnevertrained onthis" - ClientClient has noidea whattheir DT ID isor where tofind itXth TimeI've CalledAboutThisNo Articleexists forcall typeCustomersare unable tomake onlineappointsCaller is callingfor a coworkerand has noinformation ordetails to helptroubleshootHandledmore than13 callsfor the day

Xtime/DMS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client's issue is a WI that's been open more than 2 years
  2. 100% OAI Evaluation Received Today
  3. Call lasted longer than 1 hour
  4. DMS/Xtime logs out in middle of a call
  5. Can't print from Xtime
  6. Client doesn't have time to troubleshoot and needs to call back
  7. Microsoft MFA prompts in middle of call
  8. SFx freezes up
  9. Third Party Federation Password Call
  10. Video won't upload to Xtime
  11. Call came through wrong queue - had to transfer
  12. GenAI Summary adds comment about non-work topics discussed (like weather)
  13. Client asks about the weather
  14. Achieve 0 cases in backlog by end of day
  15. Called L2/Assist and they didn't know either
  16. GM OSS Appointment Issue
  17. Received call from PM
  18. "I was never trained on this" - Client
  19. Client has no idea what their DT ID is or where to find it
  20. Xth Time I've Called About This
  21. No Article exists for call type
  22. Customers are unable to make online appoints
  23. Caller is calling for a coworker and has no information or details to help troubleshoot
  24. Handled more than 13 calls for the day