Achieve 0cases inbacklog byend of dayClient doesn'thave time totroubleshootand needs tocall backCan'tprint fromXtimeXth TimeI've CalledAboutThisCall camethroughwrong queue- had totransferCaller is callingfor a coworkerand has noinformation ordetails to helptroubleshootDMS/Xtimelogs out inmiddle of acallGenAISummary addscomment aboutnon-work topicsdiscussed (likeweather)Handledmore than13 callsfor the dayCalledL2/Assistand theydidn't knoweitherSFxfreezesupNo Articleexists forcall type100% OAIEvaluationReceivedTodayVideowon'tupload toXtimeCustomersare unable tomake onlineappointsMicrosoftMFAprompts inmiddle of callClientasksabout theweatherClient's issueis a WI that'sbeen openmore than 2yearsClient has noidea whattheir DT ID isor where tofind itGM OSSAppointmentIssue"I wasnevertrained onthis" - ClientReceivedcall fromPMThird PartyFederationPasswordCallCall lastedlongerthan 1hourAchieve 0cases inbacklog byend of dayClient doesn'thave time totroubleshootand needs tocall backCan'tprint fromXtimeXth TimeI've CalledAboutThisCall camethroughwrong queue- had totransferCaller is callingfor a coworkerand has noinformation ordetails to helptroubleshootDMS/Xtimelogs out inmiddle of acallGenAISummary addscomment aboutnon-work topicsdiscussed (likeweather)Handledmore than13 callsfor the dayCalledL2/Assistand theydidn't knoweitherSFxfreezesupNo Articleexists forcall type100% OAIEvaluationReceivedTodayVideowon'tupload toXtimeCustomersare unable tomake onlineappointsMicrosoftMFAprompts inmiddle of callClientasksabout theweatherClient's issueis a WI that'sbeen openmore than 2yearsClient has noidea whattheir DT ID isor where tofind itGM OSSAppointmentIssue"I wasnevertrained onthis" - ClientReceivedcall fromPMThird PartyFederationPasswordCallCall lastedlongerthan 1hour

Xtime/DMS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Achieve 0 cases in backlog by end of day
  2. Client doesn't have time to troubleshoot and needs to call back
  3. Can't print from Xtime
  4. Xth Time I've Called About This
  5. Call came through wrong queue - had to transfer
  6. Caller is calling for a coworker and has no information or details to help troubleshoot
  7. DMS/Xtime logs out in middle of a call
  8. GenAI Summary adds comment about non-work topics discussed (like weather)
  9. Handled more than 13 calls for the day
  10. Called L2/Assist and they didn't know either
  11. SFx freezes up
  12. No Article exists for call type
  13. 100% OAI Evaluation Received Today
  14. Video won't upload to Xtime
  15. Customers are unable to make online appoints
  16. Microsoft MFA prompts in middle of call
  17. Client asks about the weather
  18. Client's issue is a WI that's been open more than 2 years
  19. Client has no idea what their DT ID is or where to find it
  20. GM OSS Appointment Issue
  21. "I was never trained on this" - Client
  22. Received call from PM
  23. Third Party Federation Password Call
  24. Call lasted longer than 1 hour