Can'tprint fromXtimeDMS/Xtimelogs out inmiddle of acallClientasksabout theweatherAchieve 0cases inbacklog byend of day100% OAIEvaluationReceivedTodayMicrosoftMFAprompts inmiddle of call"I wasnevertrained onthis" - ClientGenAISummary addscomment aboutnon-work topicsdiscussed (likeweather)No Articleexists forcall typeClient doesn'thave time totroubleshootand needs tocall backClient's issueis a WI that'sbeen openmore than 2yearsClient has noidea whattheir DT ID isor where tofind itReceivedcall fromPMXth TimeI've CalledAboutThisThird PartyFederationPasswordCallCaller is callingfor a coworkerand has noinformation ordetails to helptroubleshootSFxfreezesupGM OSSAppointmentIssueCall camethroughwrong queue- had totransferCall lastedlongerthan 1hourCalledL2/Assistand theydidn't knoweitherHandledmore than13 callsfor the dayCustomersare unable tomake onlineappointsVideowon'tupload toXtimeCan'tprint fromXtimeDMS/Xtimelogs out inmiddle of acallClientasksabout theweatherAchieve 0cases inbacklog byend of day100% OAIEvaluationReceivedTodayMicrosoftMFAprompts inmiddle of call"I wasnevertrained onthis" - ClientGenAISummary addscomment aboutnon-work topicsdiscussed (likeweather)No Articleexists forcall typeClient doesn'thave time totroubleshootand needs tocall backClient's issueis a WI that'sbeen openmore than 2yearsClient has noidea whattheir DT ID isor where tofind itReceivedcall fromPMXth TimeI've CalledAboutThisThird PartyFederationPasswordCallCaller is callingfor a coworkerand has noinformation ordetails to helptroubleshootSFxfreezesupGM OSSAppointmentIssueCall camethroughwrong queue- had totransferCall lastedlongerthan 1hourCalledL2/Assistand theydidn't knoweitherHandledmore than13 callsfor the dayCustomersare unable tomake onlineappointsVideowon'tupload toXtime

Xtime/DMS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Can't print from Xtime
  2. DMS/Xtime logs out in middle of a call
  3. Client asks about the weather
  4. Achieve 0 cases in backlog by end of day
  5. 100% OAI Evaluation Received Today
  6. Microsoft MFA prompts in middle of call
  7. "I was never trained on this" - Client
  8. GenAI Summary adds comment about non-work topics discussed (like weather)
  9. No Article exists for call type
  10. Client doesn't have time to troubleshoot and needs to call back
  11. Client's issue is a WI that's been open more than 2 years
  12. Client has no idea what their DT ID is or where to find it
  13. Received call from PM
  14. Xth Time I've Called About This
  15. Third Party Federation Password Call
  16. Caller is calling for a coworker and has no information or details to help troubleshoot
  17. SFx freezes up
  18. GM OSS Appointment Issue
  19. Call came through wrong queue - had to transfer
  20. Call lasted longer than 1 hour
  21. Called L2/Assist and they didn't know either
  22. Handled more than 13 calls for the day
  23. Customers are unable to make online appoints
  24. Video won't upload to Xtime