Client has noidea whattheir DT ID isor where tofind itGM OSSAppointmentIssueClient's issueis a WI that'sbeen openmore than 2yearsCan'tprint fromXtimeMicrosoftMFAprompts inmiddle of callSFxfreezesupCustomersare unable tomake onlineappointsClientasksabout theweatherHandledmore than13 callsfor the dayCalledL2/Assistand theydidn't knoweitherDMS/Xtimelogs out inmiddle of acallCaller is callingfor a coworkerand has noinformation ordetails to helptroubleshootXth TimeI've CalledAboutThisVideowon'tupload toXtimeGenAISummary addscomment aboutnon-work topicsdiscussed (likeweather)Call camethroughwrong queue- had totransfer100% OAIEvaluationReceivedTodayNo Articleexists forcall typeThird PartyFederationPasswordCallReceivedcall fromPMAchieve 0cases inbacklog byend of dayCall lastedlongerthan 1hourClient doesn'thave time totroubleshootand needs tocall back"I wasnevertrained onthis" - ClientClient has noidea whattheir DT ID isor where tofind itGM OSSAppointmentIssueClient's issueis a WI that'sbeen openmore than 2yearsCan'tprint fromXtimeMicrosoftMFAprompts inmiddle of callSFxfreezesupCustomersare unable tomake onlineappointsClientasksabout theweatherHandledmore than13 callsfor the dayCalledL2/Assistand theydidn't knoweitherDMS/Xtimelogs out inmiddle of acallCaller is callingfor a coworkerand has noinformation ordetails to helptroubleshootXth TimeI've CalledAboutThisVideowon'tupload toXtimeGenAISummary addscomment aboutnon-work topicsdiscussed (likeweather)Call camethroughwrong queue- had totransfer100% OAIEvaluationReceivedTodayNo Articleexists forcall typeThird PartyFederationPasswordCallReceivedcall fromPMAchieve 0cases inbacklog byend of dayCall lastedlongerthan 1hourClient doesn'thave time totroubleshootand needs tocall back"I wasnevertrained onthis" - Client

Xtime/DMS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client has no idea what their DT ID is or where to find it
  2. GM OSS Appointment Issue
  3. Client's issue is a WI that's been open more than 2 years
  4. Can't print from Xtime
  5. Microsoft MFA prompts in middle of call
  6. SFx freezes up
  7. Customers are unable to make online appoints
  8. Client asks about the weather
  9. Handled more than 13 calls for the day
  10. Called L2/Assist and they didn't know either
  11. DMS/Xtime logs out in middle of a call
  12. Caller is calling for a coworker and has no information or details to help troubleshoot
  13. Xth Time I've Called About This
  14. Video won't upload to Xtime
  15. GenAI Summary adds comment about non-work topics discussed (like weather)
  16. Call came through wrong queue - had to transfer
  17. 100% OAI Evaluation Received Today
  18. No Article exists for call type
  19. Third Party Federation Password Call
  20. Received call from PM
  21. Achieve 0 cases in backlog by end of day
  22. Call lasted longer than 1 hour
  23. Client doesn't have time to troubleshoot and needs to call back
  24. "I was never trained on this" - Client