Handledmore than13 callsfor the dayCalledL2/Assistand theydidn't knoweitherReceivedcall fromPMClient doesn'thave time totroubleshootand needs tocall backClient's issueis a WI that'sbeen openmore than 2yearsGenAISummary addscomment aboutnon-work topicsdiscussed (likeweather)GM OSSAppointmentIssueCaller is callingfor a coworkerand has noinformation ordetails to helptroubleshoot100% OAIEvaluationReceivedTodayCall lastedlongerthan 1hourVideowon'tupload toXtimeThird PartyFederationPasswordCallXth TimeI've CalledAboutThis"I wasnevertrained onthis" - ClientDMS/Xtimelogs out inmiddle of acallCustomersare unable tomake onlineappointsNo Articleexists forcall typeMicrosoftMFAprompts inmiddle of callClient has noidea whattheir DT ID isor where tofind itCan'tprint fromXtimeAchieve 0cases inbacklog byend of dayClientasksabout theweatherSFxfreezesupCall camethroughwrong queue- had totransferHandledmore than13 callsfor the dayCalledL2/Assistand theydidn't knoweitherReceivedcall fromPMClient doesn'thave time totroubleshootand needs tocall backClient's issueis a WI that'sbeen openmore than 2yearsGenAISummary addscomment aboutnon-work topicsdiscussed (likeweather)GM OSSAppointmentIssueCaller is callingfor a coworkerand has noinformation ordetails to helptroubleshoot100% OAIEvaluationReceivedTodayCall lastedlongerthan 1hourVideowon'tupload toXtimeThird PartyFederationPasswordCallXth TimeI've CalledAboutThis"I wasnevertrained onthis" - ClientDMS/Xtimelogs out inmiddle of acallCustomersare unable tomake onlineappointsNo Articleexists forcall typeMicrosoftMFAprompts inmiddle of callClient has noidea whattheir DT ID isor where tofind itCan'tprint fromXtimeAchieve 0cases inbacklog byend of dayClientasksabout theweatherSFxfreezesupCall camethroughwrong queue- had totransfer

Xtime/DMS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handled more than 13 calls for the day
  2. Called L2/Assist and they didn't know either
  3. Received call from PM
  4. Client doesn't have time to troubleshoot and needs to call back
  5. Client's issue is a WI that's been open more than 2 years
  6. GenAI Summary adds comment about non-work topics discussed (like weather)
  7. GM OSS Appointment Issue
  8. Caller is calling for a coworker and has no information or details to help troubleshoot
  9. 100% OAI Evaluation Received Today
  10. Call lasted longer than 1 hour
  11. Video won't upload to Xtime
  12. Third Party Federation Password Call
  13. Xth Time I've Called About This
  14. "I was never trained on this" - Client
  15. DMS/Xtime logs out in middle of a call
  16. Customers are unable to make online appoints
  17. No Article exists for call type
  18. Microsoft MFA prompts in middle of call
  19. Client has no idea what their DT ID is or where to find it
  20. Can't print from Xtime
  21. Achieve 0 cases in backlog by end of day
  22. Client asks about the weather
  23. SFx freezes up
  24. Call came through wrong queue - had to transfer