GenAISummary addscomment aboutnon-work topicsdiscussed (likeweather)Call camethroughwrong queue- had totransferGM OSSAppointmentIssueClient doesn'thave time totroubleshootand needs tocall backHandledmore than13 callsfor the dayClientasksabout theweatherDMS/Xtimelogs out inmiddle of acallCaller is callingfor a coworkerand has noinformation ordetails to helptroubleshootClient has noidea whattheir DT ID isor where tofind itCustomersare unable tomake onlineappointsAchieve 0cases inbacklog byend of dayCalledL2/Assistand theydidn't knoweitherSFxfreezesup100% OAIEvaluationReceivedTodayNo Articleexists forcall typeThird PartyFederationPasswordCall"I wasnevertrained onthis" - ClientClient's issueis a WI that'sbeen openmore than 2yearsMicrosoftMFAprompts inmiddle of callCall lastedlongerthan 1hourXth TimeI've CalledAboutThisReceivedcall fromPMVideowon'tupload toXtimeCan'tprint fromXtimeGenAISummary addscomment aboutnon-work topicsdiscussed (likeweather)Call camethroughwrong queue- had totransferGM OSSAppointmentIssueClient doesn'thave time totroubleshootand needs tocall backHandledmore than13 callsfor the dayClientasksabout theweatherDMS/Xtimelogs out inmiddle of acallCaller is callingfor a coworkerand has noinformation ordetails to helptroubleshootClient has noidea whattheir DT ID isor where tofind itCustomersare unable tomake onlineappointsAchieve 0cases inbacklog byend of dayCalledL2/Assistand theydidn't knoweitherSFxfreezesup100% OAIEvaluationReceivedTodayNo Articleexists forcall typeThird PartyFederationPasswordCall"I wasnevertrained onthis" - ClientClient's issueis a WI that'sbeen openmore than 2yearsMicrosoftMFAprompts inmiddle of callCall lastedlongerthan 1hourXth TimeI've CalledAboutThisReceivedcall fromPMVideowon'tupload toXtimeCan'tprint fromXtime

Xtime/DMS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. GenAI Summary adds comment about non-work topics discussed (like weather)
  2. Call came through wrong queue - had to transfer
  3. GM OSS Appointment Issue
  4. Client doesn't have time to troubleshoot and needs to call back
  5. Handled more than 13 calls for the day
  6. Client asks about the weather
  7. DMS/Xtime logs out in middle of a call
  8. Caller is calling for a coworker and has no information or details to help troubleshoot
  9. Client has no idea what their DT ID is or where to find it
  10. Customers are unable to make online appoints
  11. Achieve 0 cases in backlog by end of day
  12. Called L2/Assist and they didn't know either
  13. SFx freezes up
  14. 100% OAI Evaluation Received Today
  15. No Article exists for call type
  16. Third Party Federation Password Call
  17. "I was never trained on this" - Client
  18. Client's issue is a WI that's been open more than 2 years
  19. Microsoft MFA prompts in middle of call
  20. Call lasted longer than 1 hour
  21. Xth Time I've Called About This
  22. Received call from PM
  23. Video won't upload to Xtime
  24. Can't print from Xtime