Customersare unable tomake onlineappointsNo Articleexists forcall typeReceivedcall fromPMClient's issueis a WI that'sbeen openmore than 2yearsSFxfreezesupClient doesn'thave time totroubleshootand needs tocall backCalledL2/Assistand theydidn't knoweitherMicrosoftMFAprompts inmiddle of callDMS/Xtimelogs out inmiddle of acallVideowon'tupload toXtimeClientasksabout theweatherHandledmore than13 callsfor the dayCall lastedlongerthan 1hour100% OAIEvaluationReceivedTodayCan'tprint fromXtimeGenAISummary addscomment aboutnon-work topicsdiscussed (likeweather)Achieve 0cases inbacklog byend of dayCall camethroughwrong queue- had totransferGM OSSAppointmentIssueThird PartyFederationPasswordCall"I wasnevertrained onthis" - ClientXth TimeI've CalledAboutThisCaller is callingfor a coworkerand has noinformation ordetails to helptroubleshootClient has noidea whattheir DT ID isor where tofind itCustomersare unable tomake onlineappointsNo Articleexists forcall typeReceivedcall fromPMClient's issueis a WI that'sbeen openmore than 2yearsSFxfreezesupClient doesn'thave time totroubleshootand needs tocall backCalledL2/Assistand theydidn't knoweitherMicrosoftMFAprompts inmiddle of callDMS/Xtimelogs out inmiddle of acallVideowon'tupload toXtimeClientasksabout theweatherHandledmore than13 callsfor the dayCall lastedlongerthan 1hour100% OAIEvaluationReceivedTodayCan'tprint fromXtimeGenAISummary addscomment aboutnon-work topicsdiscussed (likeweather)Achieve 0cases inbacklog byend of dayCall camethroughwrong queue- had totransferGM OSSAppointmentIssueThird PartyFederationPasswordCall"I wasnevertrained onthis" - ClientXth TimeI've CalledAboutThisCaller is callingfor a coworkerand has noinformation ordetails to helptroubleshootClient has noidea whattheir DT ID isor where tofind it

Xtime/DMS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customers are unable to make online appoints
  2. No Article exists for call type
  3. Received call from PM
  4. Client's issue is a WI that's been open more than 2 years
  5. SFx freezes up
  6. Client doesn't have time to troubleshoot and needs to call back
  7. Called L2/Assist and they didn't know either
  8. Microsoft MFA prompts in middle of call
  9. DMS/Xtime logs out in middle of a call
  10. Video won't upload to Xtime
  11. Client asks about the weather
  12. Handled more than 13 calls for the day
  13. Call lasted longer than 1 hour
  14. 100% OAI Evaluation Received Today
  15. Can't print from Xtime
  16. GenAI Summary adds comment about non-work topics discussed (like weather)
  17. Achieve 0 cases in backlog by end of day
  18. Call came through wrong queue - had to transfer
  19. GM OSS Appointment Issue
  20. Third Party Federation Password Call
  21. "I was never trained on this" - Client
  22. Xth Time I've Called About This
  23. Caller is calling for a coworker and has no information or details to help troubleshoot
  24. Client has no idea what their DT ID is or where to find it