Achieve 0cases inbacklog byend of dayDMS/Xtimelogs out inmiddle of acallThird PartyFederationPasswordCallMicrosoftMFAprompts inmiddle of callReceivedcall fromPMClient's issueis a WI that'sbeen openmore than 2yearsNo Articleexists forcall typeClient doesn'thave time totroubleshootand needs tocall backGM OSSAppointmentIssueCustomersare unable tomake onlineappointsXth TimeI've CalledAboutThisGenAISummary addscomment aboutnon-work topicsdiscussed (likeweather)Handledmore than13 callsfor the dayCalledL2/Assistand theydidn't knoweither"I wasnevertrained onthis" - ClientCaller is callingfor a coworkerand has noinformation ordetails to helptroubleshootSFxfreezesupCall lastedlongerthan 1hourCan'tprint fromXtimeClientasksabout theweather100% OAIEvaluationReceivedTodayCall camethroughwrong queue- had totransferClient has noidea whattheir DT ID isor where tofind itVideowon'tupload toXtimeAchieve 0cases inbacklog byend of dayDMS/Xtimelogs out inmiddle of acallThird PartyFederationPasswordCallMicrosoftMFAprompts inmiddle of callReceivedcall fromPMClient's issueis a WI that'sbeen openmore than 2yearsNo Articleexists forcall typeClient doesn'thave time totroubleshootand needs tocall backGM OSSAppointmentIssueCustomersare unable tomake onlineappointsXth TimeI've CalledAboutThisGenAISummary addscomment aboutnon-work topicsdiscussed (likeweather)Handledmore than13 callsfor the dayCalledL2/Assistand theydidn't knoweither"I wasnevertrained onthis" - ClientCaller is callingfor a coworkerand has noinformation ordetails to helptroubleshootSFxfreezesupCall lastedlongerthan 1hourCan'tprint fromXtimeClientasksabout theweather100% OAIEvaluationReceivedTodayCall camethroughwrong queue- had totransferClient has noidea whattheir DT ID isor where tofind itVideowon'tupload toXtime

Xtime/DMS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Achieve 0 cases in backlog by end of day
  2. DMS/Xtime logs out in middle of a call
  3. Third Party Federation Password Call
  4. Microsoft MFA prompts in middle of call
  5. Received call from PM
  6. Client's issue is a WI that's been open more than 2 years
  7. No Article exists for call type
  8. Client doesn't have time to troubleshoot and needs to call back
  9. GM OSS Appointment Issue
  10. Customers are unable to make online appoints
  11. Xth Time I've Called About This
  12. GenAI Summary adds comment about non-work topics discussed (like weather)
  13. Handled more than 13 calls for the day
  14. Called L2/Assist and they didn't know either
  15. "I was never trained on this" - Client
  16. Caller is calling for a coworker and has no information or details to help troubleshoot
  17. SFx freezes up
  18. Call lasted longer than 1 hour
  19. Can't print from Xtime
  20. Client asks about the weather
  21. 100% OAI Evaluation Received Today
  22. Call came through wrong queue - had to transfer
  23. Client has no idea what their DT ID is or where to find it
  24. Video won't upload to Xtime