GenAISummary addscomment aboutnon-work topicsdiscussed (likeweather)Handledmore than13 callsfor the dayVideowon'tupload toXtime100% OAIEvaluationReceivedTodayCan'tprint fromXtimeCaller is callingfor a coworkerand has noinformation ordetails to helptroubleshootCall camethroughwrong queue- had totransferCall lastedlongerthan 1hourDMS/Xtimelogs out inmiddle of acallThird PartyFederationPasswordCallGM OSSAppointmentIssue"I wasnevertrained onthis" - ClientSFxfreezesupReceivedcall fromPMClient has noidea whattheir DT ID isor where tofind itMicrosoftMFAprompts inmiddle of callClient doesn'thave time totroubleshootand needs tocall backXth TimeI've CalledAboutThisClient's issueis a WI that'sbeen openmore than 2yearsClientasksabout theweatherCustomersare unable tomake onlineappointsCalledL2/Assistand theydidn't knoweitherNo Articleexists forcall typeAchieve 0cases inbacklog byend of dayGenAISummary addscomment aboutnon-work topicsdiscussed (likeweather)Handledmore than13 callsfor the dayVideowon'tupload toXtime100% OAIEvaluationReceivedTodayCan'tprint fromXtimeCaller is callingfor a coworkerand has noinformation ordetails to helptroubleshootCall camethroughwrong queue- had totransferCall lastedlongerthan 1hourDMS/Xtimelogs out inmiddle of acallThird PartyFederationPasswordCallGM OSSAppointmentIssue"I wasnevertrained onthis" - ClientSFxfreezesupReceivedcall fromPMClient has noidea whattheir DT ID isor where tofind itMicrosoftMFAprompts inmiddle of callClient doesn'thave time totroubleshootand needs tocall backXth TimeI've CalledAboutThisClient's issueis a WI that'sbeen openmore than 2yearsClientasksabout theweatherCustomersare unable tomake onlineappointsCalledL2/Assistand theydidn't knoweitherNo Articleexists forcall typeAchieve 0cases inbacklog byend of day

Xtime/DMS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. GenAI Summary adds comment about non-work topics discussed (like weather)
  2. Handled more than 13 calls for the day
  3. Video won't upload to Xtime
  4. 100% OAI Evaluation Received Today
  5. Can't print from Xtime
  6. Caller is calling for a coworker and has no information or details to help troubleshoot
  7. Call came through wrong queue - had to transfer
  8. Call lasted longer than 1 hour
  9. DMS/Xtime logs out in middle of a call
  10. Third Party Federation Password Call
  11. GM OSS Appointment Issue
  12. "I was never trained on this" - Client
  13. SFx freezes up
  14. Received call from PM
  15. Client has no idea what their DT ID is or where to find it
  16. Microsoft MFA prompts in middle of call
  17. Client doesn't have time to troubleshoot and needs to call back
  18. Xth Time I've Called About This
  19. Client's issue is a WI that's been open more than 2 years
  20. Client asks about the weather
  21. Customers are unable to make online appoints
  22. Called L2/Assist and they didn't know either
  23. No Article exists for call type
  24. Achieve 0 cases in backlog by end of day