"I wasnevertrained onthis" - ClientReceivedcall fromPMCall camethroughwrong queue- had totransferAchieve 0cases inbacklog byend of dayNo Articleexists forcall typeGenAISummary addscomment aboutnon-work topicsdiscussed (likeweather)DMS/Xtimelogs out inmiddle of acallCaller is callingfor a coworkerand has noinformation ordetails to helptroubleshootClient has noidea whattheir DT ID isor where tofind itCan'tprint fromXtime100% OAIEvaluationReceivedTodayVideowon'tupload toXtimeClient's issueis a WI that'sbeen openmore than 2yearsThird PartyFederationPasswordCallXth TimeI've CalledAboutThisClientasksabout theweatherClient doesn'thave time totroubleshootand needs tocall backSFxfreezesupGM OSSAppointmentIssueCustomersare unable tomake onlineappointsMicrosoftMFAprompts inmiddle of callCalledL2/Assistand theydidn't knoweitherCall lastedlongerthan 1hourHandledmore than13 callsfor the day"I wasnevertrained onthis" - ClientReceivedcall fromPMCall camethroughwrong queue- had totransferAchieve 0cases inbacklog byend of dayNo Articleexists forcall typeGenAISummary addscomment aboutnon-work topicsdiscussed (likeweather)DMS/Xtimelogs out inmiddle of acallCaller is callingfor a coworkerand has noinformation ordetails to helptroubleshootClient has noidea whattheir DT ID isor where tofind itCan'tprint fromXtime100% OAIEvaluationReceivedTodayVideowon'tupload toXtimeClient's issueis a WI that'sbeen openmore than 2yearsThird PartyFederationPasswordCallXth TimeI've CalledAboutThisClientasksabout theweatherClient doesn'thave time totroubleshootand needs tocall backSFxfreezesupGM OSSAppointmentIssueCustomersare unable tomake onlineappointsMicrosoftMFAprompts inmiddle of callCalledL2/Assistand theydidn't knoweitherCall lastedlongerthan 1hourHandledmore than13 callsfor the day

Xtime/DMS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I was never trained on this" - Client
  2. Received call from PM
  3. Call came through wrong queue - had to transfer
  4. Achieve 0 cases in backlog by end of day
  5. No Article exists for call type
  6. GenAI Summary adds comment about non-work topics discussed (like weather)
  7. DMS/Xtime logs out in middle of a call
  8. Caller is calling for a coworker and has no information or details to help troubleshoot
  9. Client has no idea what their DT ID is or where to find it
  10. Can't print from Xtime
  11. 100% OAI Evaluation Received Today
  12. Video won't upload to Xtime
  13. Client's issue is a WI that's been open more than 2 years
  14. Third Party Federation Password Call
  15. Xth Time I've Called About This
  16. Client asks about the weather
  17. Client doesn't have time to troubleshoot and needs to call back
  18. SFx freezes up
  19. GM OSS Appointment Issue
  20. Customers are unable to make online appoints
  21. Microsoft MFA prompts in middle of call
  22. Called L2/Assist and they didn't know either
  23. Call lasted longer than 1 hour
  24. Handled more than 13 calls for the day