(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Client has no idea what their DT ID is or where to find it
Achieve 0 cases in backlog by end of day
Xth Time I've Called About This
Microsoft MFA prompts in middle of call
Call came through wrong queue - had to transfer
SFx freezes up
Client doesn't have time to troubleshoot and needs to call back
No Article exists for call type
"I was never trained on this" - Client
Client's issue is a WI that's been open more than 2 years
DMS/Xtime logs out in middle of a call
Called L2/Assist and they didn't know either
Customers are unable to make online appoints
Video won't upload to Xtime
Client asks about the weather
Received call from PM
GenAI Summary adds comment about non-work topics discussed (like weather)
Call lasted longer than 1 hour
Handled more than 13 calls for the day
GM OSS Appointment Issue
Caller is calling for a coworker and has no information or details to help troubleshoot
