Caller is callingfor a coworkerand has noinformation ordetails to helptroubleshootClient has noidea whattheir DT ID isor where tofind it100% OAIEvaluationReceivedTodayXth TimeI've CalledAboutThisVideowon'tupload toXtimeClient's issueis a WI that'sbeen openmore than 2yearsCall lastedlongerthan 1hourAchieve 0cases inbacklog byend of dayGenAISummary addscomment aboutnon-work topicsdiscussed (likeweather)Client doesn'thave time totroubleshootand needs tocall backReceivedcall fromPMMicrosoftMFAprompts inmiddle of callClientasksabout theweatherThird PartyFederationPasswordCallGM OSSAppointmentIssueNo Articleexists forcall typeSFxfreezesup"I wasnevertrained onthis" - ClientDMS/Xtimelogs out inmiddle of acallCall camethroughwrong queue- had totransferCalledL2/Assistand theydidn't knoweitherCustomersare unable tomake onlineappointsCan'tprint fromXtimeHandledmore than13 callsfor the dayCaller is callingfor a coworkerand has noinformation ordetails to helptroubleshootClient has noidea whattheir DT ID isor where tofind it100% OAIEvaluationReceivedTodayXth TimeI've CalledAboutThisVideowon'tupload toXtimeClient's issueis a WI that'sbeen openmore than 2yearsCall lastedlongerthan 1hourAchieve 0cases inbacklog byend of dayGenAISummary addscomment aboutnon-work topicsdiscussed (likeweather)Client doesn'thave time totroubleshootand needs tocall backReceivedcall fromPMMicrosoftMFAprompts inmiddle of callClientasksabout theweatherThird PartyFederationPasswordCallGM OSSAppointmentIssueNo Articleexists forcall typeSFxfreezesup"I wasnevertrained onthis" - ClientDMS/Xtimelogs out inmiddle of acallCall camethroughwrong queue- had totransferCalledL2/Assistand theydidn't knoweitherCustomersare unable tomake onlineappointsCan'tprint fromXtimeHandledmore than13 callsfor the day

Xtime/DMS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller is calling for a coworker and has no information or details to help troubleshoot
  2. Client has no idea what their DT ID is or where to find it
  3. 100% OAI Evaluation Received Today
  4. Xth Time I've Called About This
  5. Video won't upload to Xtime
  6. Client's issue is a WI that's been open more than 2 years
  7. Call lasted longer than 1 hour
  8. Achieve 0 cases in backlog by end of day
  9. GenAI Summary adds comment about non-work topics discussed (like weather)
  10. Client doesn't have time to troubleshoot and needs to call back
  11. Received call from PM
  12. Microsoft MFA prompts in middle of call
  13. Client asks about the weather
  14. Third Party Federation Password Call
  15. GM OSS Appointment Issue
  16. No Article exists for call type
  17. SFx freezes up
  18. "I was never trained on this" - Client
  19. DMS/Xtime logs out in middle of a call
  20. Call came through wrong queue - had to transfer
  21. Called L2/Assist and they didn't know either
  22. Customers are unable to make online appoints
  23. Can't print from Xtime
  24. Handled more than 13 calls for the day