Handledmore than13 callsfor the dayGenAISummary addscomment aboutnon-work topicsdiscussed (likeweather)Xth TimeI've CalledAboutThisMicrosoftMFAprompts inmiddle of callCaller is callingfor a coworkerand has noinformation ordetails to helptroubleshootDMS/Xtimelogs out inmiddle of acallClient's issueis a WI that'sbeen openmore than 2yearsGM OSSAppointmentIssueSFxfreezesupCustomersare unable tomake onlineappointsAchieve 0cases inbacklog byend of dayClient doesn'thave time totroubleshootand needs tocall backClient has noidea whattheir DT ID isor where tofind itVideowon'tupload toXtime"I wasnevertrained onthis" - ClientCall lastedlongerthan 1hourClientasksabout theweatherThird PartyFederationPasswordCallCalledL2/Assistand theydidn't knoweitherCall camethroughwrong queue- had totransferNo Articleexists forcall typeReceivedcall fromPM100% OAIEvaluationReceivedTodayCan'tprint fromXtimeHandledmore than13 callsfor the dayGenAISummary addscomment aboutnon-work topicsdiscussed (likeweather)Xth TimeI've CalledAboutThisMicrosoftMFAprompts inmiddle of callCaller is callingfor a coworkerand has noinformation ordetails to helptroubleshootDMS/Xtimelogs out inmiddle of acallClient's issueis a WI that'sbeen openmore than 2yearsGM OSSAppointmentIssueSFxfreezesupCustomersare unable tomake onlineappointsAchieve 0cases inbacklog byend of dayClient doesn'thave time totroubleshootand needs tocall backClient has noidea whattheir DT ID isor where tofind itVideowon'tupload toXtime"I wasnevertrained onthis" - ClientCall lastedlongerthan 1hourClientasksabout theweatherThird PartyFederationPasswordCallCalledL2/Assistand theydidn't knoweitherCall camethroughwrong queue- had totransferNo Articleexists forcall typeReceivedcall fromPM100% OAIEvaluationReceivedTodayCan'tprint fromXtime

Xtime/DMS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handled more than 13 calls for the day
  2. GenAI Summary adds comment about non-work topics discussed (like weather)
  3. Xth Time I've Called About This
  4. Microsoft MFA prompts in middle of call
  5. Caller is calling for a coworker and has no information or details to help troubleshoot
  6. DMS/Xtime logs out in middle of a call
  7. Client's issue is a WI that's been open more than 2 years
  8. GM OSS Appointment Issue
  9. SFx freezes up
  10. Customers are unable to make online appoints
  11. Achieve 0 cases in backlog by end of day
  12. Client doesn't have time to troubleshoot and needs to call back
  13. Client has no idea what their DT ID is or where to find it
  14. Video won't upload to Xtime
  15. "I was never trained on this" - Client
  16. Call lasted longer than 1 hour
  17. Client asks about the weather
  18. Third Party Federation Password Call
  19. Called L2/Assist and they didn't know either
  20. Call came through wrong queue - had to transfer
  21. No Article exists for call type
  22. Received call from PM
  23. 100% OAI Evaluation Received Today
  24. Can't print from Xtime