Third PartyFederationPasswordCallXth TimeI've CalledAboutThisClientasksabout theweatherCan'tprint fromXtimeGenAISummary addscomment aboutnon-work topicsdiscussed (likeweather)Client has noidea whattheir DT ID isor where tofind itCall lastedlongerthan 1hourGM OSSAppointmentIssueClient doesn'thave time totroubleshootand needs tocall backMicrosoftMFAprompts inmiddle of callReceivedcall fromPMCustomersare unable tomake onlineappointsNo Articleexists forcall typeDMS/Xtimelogs out inmiddle of acallAchieve 0cases inbacklog byend of dayCall camethroughwrong queue- had totransferHandledmore than13 callsfor the dayVideowon'tupload toXtime100% OAIEvaluationReceivedTodaySFxfreezesupClient's issueis a WI that'sbeen openmore than 2years"I wasnevertrained onthis" - ClientCalledL2/Assistand theydidn't knoweitherCaller is callingfor a coworkerand has noinformation ordetails to helptroubleshootThird PartyFederationPasswordCallXth TimeI've CalledAboutThisClientasksabout theweatherCan'tprint fromXtimeGenAISummary addscomment aboutnon-work topicsdiscussed (likeweather)Client has noidea whattheir DT ID isor where tofind itCall lastedlongerthan 1hourGM OSSAppointmentIssueClient doesn'thave time totroubleshootand needs tocall backMicrosoftMFAprompts inmiddle of callReceivedcall fromPMCustomersare unable tomake onlineappointsNo Articleexists forcall typeDMS/Xtimelogs out inmiddle of acallAchieve 0cases inbacklog byend of dayCall camethroughwrong queue- had totransferHandledmore than13 callsfor the dayVideowon'tupload toXtime100% OAIEvaluationReceivedTodaySFxfreezesupClient's issueis a WI that'sbeen openmore than 2years"I wasnevertrained onthis" - ClientCalledL2/Assistand theydidn't knoweitherCaller is callingfor a coworkerand has noinformation ordetails to helptroubleshoot

Xtime/DMS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Third Party Federation Password Call
  2. Xth Time I've Called About This
  3. Client asks about the weather
  4. Can't print from Xtime
  5. GenAI Summary adds comment about non-work topics discussed (like weather)
  6. Client has no idea what their DT ID is or where to find it
  7. Call lasted longer than 1 hour
  8. GM OSS Appointment Issue
  9. Client doesn't have time to troubleshoot and needs to call back
  10. Microsoft MFA prompts in middle of call
  11. Received call from PM
  12. Customers are unable to make online appoints
  13. No Article exists for call type
  14. DMS/Xtime logs out in middle of a call
  15. Achieve 0 cases in backlog by end of day
  16. Call came through wrong queue - had to transfer
  17. Handled more than 13 calls for the day
  18. Video won't upload to Xtime
  19. 100% OAI Evaluation Received Today
  20. SFx freezes up
  21. Client's issue is a WI that's been open more than 2 years
  22. "I was never trained on this" - Client
  23. Called L2/Assist and they didn't know either
  24. Caller is calling for a coworker and has no information or details to help troubleshoot