This bingo card has a free space and 24 words: Xth Time I've Called About This, Client asks about the weather, Call came through wrong queue - had to transfer, SFx freezes up, Can't print from Xtime, DMS/Xtime logs out in middle of a call, Client has no idea what their DT ID is or where to find it, Microsoft MFA prompts in middle of call, Caller is calling for a coworker and has no information or details to help troubleshoot, "I was never trained on this" - Client, Client's issue is a WI that's been open more than 2 years, GM OSS Appointment Issue, Called L2/Assist and they didn't know either, Third Party Federation Password Call, Received call from PM, Video won't upload to Xtime, No Article exists for call type, Customers are unable to make online appoints, 100% OAI Evaluation Received Today, GenAI Summary adds comment about non-work topics discussed (like weather), Handled more than 13 calls for the day, Client doesn't have time to troubleshoot and needs to call back, Achieve 0 cases in backlog by end of day and Call lasted longer than 1 hour.
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