AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Every patient+ every time = good to great
2. Sit at Eye - level
3. First meet the patient;then treat the patient
4. Patient Experience
5. Thank you for calling
6. Address patient by name
7. Use eye contact
8. Thanks for your patience
9. Communicate to the patient the what / how/ why
10. Reduces Patient anxiety
11. How long will the wait be
12. Be genuine
13. Thank you for your patience
14. Helps to manage patient expectations
15. Non- medical touch
16. Explanation
17. Give specific time increments
18. Knock & pause Before entering
19. Pause and Prepare before entering the room
20. Service Excellence
21. Introduce who you are and how you will help
22. Managing up
23. Duration
24. Acknowledge