AcknowledgeReducesPatientanxietyBegenuineSit atEye -levelHow longwill thewait beDurationUseeyecontactCommunicateto the patientthe what /how/ whyManagingupAddresspatientby nameThank youfor yourpatienceKnock &pauseBeforeenteringPatientExperienceExplanationFirst meetthepatient;thentreat thepatientThankyou forcallingServiceExcellenceHelps tomanagepatientexpectationsIntroducewho you areand howyou will helpGivespecifictimeincrementsNon-medicaltouchEverypatient+every time =good to greatThanksfor yourpatiencePause andPreparebeforeentering theroomAcknowledgeReducesPatientanxietyBegenuineSit atEye -levelHow longwill thewait beDurationUseeyecontactCommunicateto the patientthe what /how/ whyManagingupAddresspatientby nameThank youfor yourpatienceKnock &pauseBeforeenteringPatientExperienceExplanationFirst meetthepatient;thentreat thepatientThankyou forcallingServiceExcellenceHelps tomanagepatientexpectationsIntroducewho you areand howyou will helpGivespecifictimeincrementsNon-medicaltouchEverypatient+every time =good to greatThanksfor yourpatiencePause andPreparebeforeentering theroom

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge
  2. Reduces Patient anxiety
  3. Be genuine
  4. Sit at Eye - level
  5. How long will the wait be
  6. Duration
  7. Use eye contact
  8. Communicate to the patient the what / how/ why
  9. Managing up
  10. Address patient by name
  11. Thank you for your patience
  12. Knock & pause Before entering
  13. Patient Experience
  14. Explanation
  15. First meet the patient;then treat the patient
  16. Thank you for calling
  17. Service Excellence
  18. Helps to manage patient expectations
  19. Introduce who you are and how you will help
  20. Give specific time increments
  21. Non- medical touch
  22. Every patient+ every time = good to great
  23. Thanks for your patience
  24. Pause and Prepare before entering the room