ReducesPatientanxietyThank youfor yourpatienceGivespecifictimeincrementsEverypatient+every time =good to greatExplanationNon-medicaltouchDurationThanksfor yourpatiencePause andPreparebeforeentering theroomAcknowledgeCommunicateto the patientthe what /how/ whyKnock &pauseBeforeenteringThankyou forcallingServiceExcellencePatientExperienceSit atEye -levelManagingupHow longwill thewait beBegenuineHelps tomanagepatientexpectationsIntroducewho you areand howyou will helpAddresspatientby nameUseeyecontactFirst meetthepatient;thentreat thepatientReducesPatientanxietyThank youfor yourpatienceGivespecifictimeincrementsEverypatient+every time =good to greatExplanationNon-medicaltouchDurationThanksfor yourpatiencePause andPreparebeforeentering theroomAcknowledgeCommunicateto the patientthe what /how/ whyKnock &pauseBeforeenteringThankyou forcallingServiceExcellencePatientExperienceSit atEye -levelManagingupHow longwill thewait beBegenuineHelps tomanagepatientexpectationsIntroducewho you areand howyou will helpAddresspatientby nameUseeyecontactFirst meetthepatient;thentreat thepatient

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reduces Patient anxiety
  2. Thank you for your patience
  3. Give specific time increments
  4. Every patient+ every time = good to great
  5. Explanation
  6. Non- medical touch
  7. Duration
  8. Thanks for your patience
  9. Pause and Prepare before entering the room
  10. Acknowledge
  11. Communicate to the patient the what / how/ why
  12. Knock & pause Before entering
  13. Thank you for calling
  14. Service Excellence
  15. Patient Experience
  16. Sit at Eye - level
  17. Managing up
  18. How long will the wait be
  19. Be genuine
  20. Helps to manage patient expectations
  21. Introduce who you are and how you will help
  22. Address patient by name
  23. Use eye contact
  24. First meet the patient;then treat the patient