Addresspatientby nameHow longwill thewait beUseeyecontactIntroducewho you areand howyou will helpDurationExplanationSit atEye -levelThankyou forcallingPatientExperienceServiceExcellenceHelps tomanagepatientexpectationsGivespecifictimeincrementsBegenuineManagingupPause andPreparebeforeentering theroomEverypatient+every time =good to greatReducesPatientanxietyKnock &pauseBeforeenteringCommunicateto the patientthe what /how/ whyFirst meetthepatient;thentreat thepatientAcknowledgeThanksfor yourpatienceNon-medicaltouchThank youfor yourpatienceAddresspatientby nameHow longwill thewait beUseeyecontactIntroducewho you areand howyou will helpDurationExplanationSit atEye -levelThankyou forcallingPatientExperienceServiceExcellenceHelps tomanagepatientexpectationsGivespecifictimeincrementsBegenuineManagingupPause andPreparebeforeentering theroomEverypatient+every time =good to greatReducesPatientanxietyKnock &pauseBeforeenteringCommunicateto the patientthe what /how/ whyFirst meetthepatient;thentreat thepatientAcknowledgeThanksfor yourpatienceNon-medicaltouchThank youfor yourpatience

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Address patient by name
  2. How long will the wait be
  3. Use eye contact
  4. Introduce who you are and how you will help
  5. Duration
  6. Explanation
  7. Sit at Eye - level
  8. Thank you for calling
  9. Patient Experience
  10. Service Excellence
  11. Helps to manage patient expectations
  12. Give specific time increments
  13. Be genuine
  14. Managing up
  15. Pause and Prepare before entering the room
  16. Every patient+ every time = good to great
  17. Reduces Patient anxiety
  18. Knock & pause Before entering
  19. Communicate to the patient the what / how/ why
  20. First meet the patient;then treat the patient
  21. Acknowledge
  22. Thanks for your patience
  23. Non- medical touch
  24. Thank you for your patience