AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Reduces Patient anxiety
2. Thanks for your patience
3. Address patient by name
4. Duration
5. Sit at Eye - level
6. Acknowledge
7. How long will the wait be
8. Patient Experience
9. Non- medical touch
10. Pause and Prepare before entering the room
11. Every patient+ every time = good to great
12. Use eye contact
13. Managing up
14. Be genuine
15. Give specific time increments
16. Thank you for your patience
17. Helps to manage patient expectations
18. Knock & pause Before entering
19. Communicate to the patient the what / how/ why
20. First meet the patient;then treat the patient
21. Explanation
22. Service Excellence
23. Introduce who you are and how you will help
24. Thank you for calling