Knock &pauseBeforeenteringReducesPatientanxietyNon-medicaltouchUseeyecontactAddresspatientby nameServiceExcellenceThank youfor yourpatienceManagingupThanksfor yourpatienceBegenuineGivespecifictimeincrementsEverypatient+every time =good to greatPatientExperienceHelps tomanagepatientexpectationsFirst meetthepatient;thentreat thepatientIntroducewho you areand howyou will helpAcknowledgeHow longwill thewait beSit atEye -levelDurationCommunicateto the patientthe what /how/ whyThankyou forcallingExplanationPause andPreparebeforeentering theroomKnock &pauseBeforeenteringReducesPatientanxietyNon-medicaltouchUseeyecontactAddresspatientby nameServiceExcellenceThank youfor yourpatienceManagingupThanksfor yourpatienceBegenuineGivespecifictimeincrementsEverypatient+every time =good to greatPatientExperienceHelps tomanagepatientexpectationsFirst meetthepatient;thentreat thepatientIntroducewho you areand howyou will helpAcknowledgeHow longwill thewait beSit atEye -levelDurationCommunicateto the patientthe what /how/ whyThankyou forcallingExplanationPause andPreparebeforeentering theroom

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Knock & pause Before entering
  2. Reduces Patient anxiety
  3. Non- medical touch
  4. Use eye contact
  5. Address patient by name
  6. Service Excellence
  7. Thank you for your patience
  8. Managing up
  9. Thanks for your patience
  10. Be genuine
  11. Give specific time increments
  12. Every patient+ every time = good to great
  13. Patient Experience
  14. Helps to manage patient expectations
  15. First meet the patient;then treat the patient
  16. Introduce who you are and how you will help
  17. Acknowledge
  18. How long will the wait be
  19. Sit at Eye - level
  20. Duration
  21. Communicate to the patient the what / how/ why
  22. Thank you for calling
  23. Explanation
  24. Pause and Prepare before entering the room