Knock &pauseBeforeenteringSit atEye -levelIntroducewho you areand howyou will helpUseeyecontactAddresspatientby nameThank youfor yourpatienceServiceExcellenceEverypatient+every time =good to greatHow longwill thewait bePause andPreparebeforeentering theroomReducesPatientanxietyAcknowledgeHelps tomanagepatientexpectationsManagingupCommunicateto the patientthe what /how/ whyThanksfor yourpatienceGivespecifictimeincrementsNon-medicaltouchPatientExperienceDurationExplanationThankyou forcallingBegenuineFirst meetthepatient;thentreat thepatientKnock &pauseBeforeenteringSit atEye -levelIntroducewho you areand howyou will helpUseeyecontactAddresspatientby nameThank youfor yourpatienceServiceExcellenceEverypatient+every time =good to greatHow longwill thewait bePause andPreparebeforeentering theroomReducesPatientanxietyAcknowledgeHelps tomanagepatientexpectationsManagingupCommunicateto the patientthe what /how/ whyThanksfor yourpatienceGivespecifictimeincrementsNon-medicaltouchPatientExperienceDurationExplanationThankyou forcallingBegenuineFirst meetthepatient;thentreat thepatient

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Knock & pause Before entering
  2. Sit at Eye - level
  3. Introduce who you are and how you will help
  4. Use eye contact
  5. Address patient by name
  6. Thank you for your patience
  7. Service Excellence
  8. Every patient+ every time = good to great
  9. How long will the wait be
  10. Pause and Prepare before entering the room
  11. Reduces Patient anxiety
  12. Acknowledge
  13. Helps to manage patient expectations
  14. Managing up
  15. Communicate to the patient the what / how/ why
  16. Thanks for your patience
  17. Give specific time increments
  18. Non- medical touch
  19. Patient Experience
  20. Duration
  21. Explanation
  22. Thank you for calling
  23. Be genuine
  24. First meet the patient;then treat the patient