UseeyecontactReducesPatientanxietyKnock &pauseBeforeenteringThanksfor yourpatienceManagingupSit atEye -levelAcknowledgeHow longwill thewait bePause andPreparebeforeentering theroomBegenuineEverypatient+every time =good to greatAddresspatientby nameNon-medicaltouchThankyou forcallingGivespecifictimeincrementsIntroducewho you areand howyou will helpCommunicateto the patientthe what /how/ whyDurationFirst meetthepatient;thentreat thepatientServiceExcellenceThank youfor yourpatienceExplanationHelps tomanagepatientexpectationsPatientExperienceUseeyecontactReducesPatientanxietyKnock &pauseBeforeenteringThanksfor yourpatienceManagingupSit atEye -levelAcknowledgeHow longwill thewait bePause andPreparebeforeentering theroomBegenuineEverypatient+every time =good to greatAddresspatientby nameNon-medicaltouchThankyou forcallingGivespecifictimeincrementsIntroducewho you areand howyou will helpCommunicateto the patientthe what /how/ whyDurationFirst meetthepatient;thentreat thepatientServiceExcellenceThank youfor yourpatienceExplanationHelps tomanagepatientexpectationsPatientExperience

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use eye contact
  2. Reduces Patient anxiety
  3. Knock & pause Before entering
  4. Thanks for your patience
  5. Managing up
  6. Sit at Eye - level
  7. Acknowledge
  8. How long will the wait be
  9. Pause and Prepare before entering the room
  10. Be genuine
  11. Every patient+ every time = good to great
  12. Address patient by name
  13. Non- medical touch
  14. Thank you for calling
  15. Give specific time increments
  16. Introduce who you are and how you will help
  17. Communicate to the patient the what / how/ why
  18. Duration
  19. First meet the patient;then treat the patient
  20. Service Excellence
  21. Thank you for your patience
  22. Explanation
  23. Helps to manage patient expectations
  24. Patient Experience