AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Sit at Eye - level
2. Patient Experience
3. Introduce who you are and how you will help
4. Be genuine
5. First meet the patient;then treat the patient
6. Communicate to the patient the what / how/ why
7. Acknowledge
8. Service Excellence
9. Use eye contact
10. Address patient by name
11. Managing up
12. Pause and Prepare before entering the room
13. Every patient+ every time = good to great
14. Knock & pause Before entering
15. Duration
16. How long will the wait be
17. Give specific time increments
18. Reduces Patient anxiety
19. Thank you for calling
20. Helps to manage patient expectations
21. Thank you for your patience
22. Explanation
23. Non- medical touch
24. Thanks for your patience