Non-medicaltouchHow longwill thewait beThank youfor yourpatienceFirst meetthepatient;thentreat thepatientPause andPreparebeforeentering theroomBegenuineDurationHelps tomanagepatientexpectationsManagingupThanksfor yourpatienceKnock &pauseBeforeenteringAcknowledgeEverypatient+every time =good to greatSit atEye -levelThankyou forcallingReducesPatientanxietyServiceExcellenceIntroducewho you areand howyou will helpAddresspatientby nameCommunicateto the patientthe what /how/ whyPatientExperienceExplanationUseeyecontactGivespecifictimeincrementsNon-medicaltouchHow longwill thewait beThank youfor yourpatienceFirst meetthepatient;thentreat thepatientPause andPreparebeforeentering theroomBegenuineDurationHelps tomanagepatientexpectationsManagingupThanksfor yourpatienceKnock &pauseBeforeenteringAcknowledgeEverypatient+every time =good to greatSit atEye -levelThankyou forcallingReducesPatientanxietyServiceExcellenceIntroducewho you areand howyou will helpAddresspatientby nameCommunicateto the patientthe what /how/ whyPatientExperienceExplanationUseeyecontactGivespecifictimeincrements

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Non- medical touch
  2. How long will the wait be
  3. Thank you for your patience
  4. First meet the patient;then treat the patient
  5. Pause and Prepare before entering the room
  6. Be genuine
  7. Duration
  8. Helps to manage patient expectations
  9. Managing up
  10. Thanks for your patience
  11. Knock & pause Before entering
  12. Acknowledge
  13. Every patient+ every time = good to great
  14. Sit at Eye - level
  15. Thank you for calling
  16. Reduces Patient anxiety
  17. Service Excellence
  18. Introduce who you are and how you will help
  19. Address patient by name
  20. Communicate to the patient the what / how/ why
  21. Patient Experience
  22. Explanation
  23. Use eye contact
  24. Give specific time increments