Pause andPreparebeforeentering theroomNon-medicaltouchCommunicateto the patientthe what /how/ whyManagingupEverypatient+every time =good to greatThankyou forcallingSit atEye -levelHelps tomanagepatientexpectationsServiceExcellenceReducesPatientanxietyAddresspatientby nameAcknowledgeGivespecifictimeincrementsExplanationThank youfor yourpatienceBegenuineIntroducewho you areand howyou will helpUseeyecontactThanksfor yourpatienceFirst meetthepatient;thentreat thepatientKnock &pauseBeforeenteringPatientExperienceDurationHow longwill thewait bePause andPreparebeforeentering theroomNon-medicaltouchCommunicateto the patientthe what /how/ whyManagingupEverypatient+every time =good to greatThankyou forcallingSit atEye -levelHelps tomanagepatientexpectationsServiceExcellenceReducesPatientanxietyAddresspatientby nameAcknowledgeGivespecifictimeincrementsExplanationThank youfor yourpatienceBegenuineIntroducewho you areand howyou will helpUseeyecontactThanksfor yourpatienceFirst meetthepatient;thentreat thepatientKnock &pauseBeforeenteringPatientExperienceDurationHow longwill thewait be

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pause and Prepare before entering the room
  2. Non- medical touch
  3. Communicate to the patient the what / how/ why
  4. Managing up
  5. Every patient+ every time = good to great
  6. Thank you for calling
  7. Sit at Eye - level
  8. Helps to manage patient expectations
  9. Service Excellence
  10. Reduces Patient anxiety
  11. Address patient by name
  12. Acknowledge
  13. Give specific time increments
  14. Explanation
  15. Thank you for your patience
  16. Be genuine
  17. Introduce who you are and how you will help
  18. Use eye contact
  19. Thanks for your patience
  20. First meet the patient;then treat the patient
  21. Knock & pause Before entering
  22. Patient Experience
  23. Duration
  24. How long will the wait be