AcknowledgePause andPreparebeforeentering theroomAddresspatientby nameFirst meetthepatient;thentreat thepatientHelps tomanagepatientexpectationsUseeyecontactEverypatient+every time =good to greatReducesPatientanxietyThankyou forcallingCommunicateto the patientthe what /how/ whyKnock &pauseBeforeenteringServiceExcellenceIntroducewho you areand howyou will helpBegenuineExplanationThanksfor yourpatienceNon-medicaltouchManagingupThank youfor yourpatienceSit atEye -levelPatientExperienceHow longwill thewait beDurationGivespecifictimeincrementsAcknowledgePause andPreparebeforeentering theroomAddresspatientby nameFirst meetthepatient;thentreat thepatientHelps tomanagepatientexpectationsUseeyecontactEverypatient+every time =good to greatReducesPatientanxietyThankyou forcallingCommunicateto the patientthe what /how/ whyKnock &pauseBeforeenteringServiceExcellenceIntroducewho you areand howyou will helpBegenuineExplanationThanksfor yourpatienceNon-medicaltouchManagingupThank youfor yourpatienceSit atEye -levelPatientExperienceHow longwill thewait beDurationGivespecifictimeincrements

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge
  2. Pause and Prepare before entering the room
  3. Address patient by name
  4. First meet the patient;then treat the patient
  5. Helps to manage patient expectations
  6. Use eye contact
  7. Every patient+ every time = good to great
  8. Reduces Patient anxiety
  9. Thank you for calling
  10. Communicate to the patient the what / how/ why
  11. Knock & pause Before entering
  12. Service Excellence
  13. Introduce who you are and how you will help
  14. Be genuine
  15. Explanation
  16. Thanks for your patience
  17. Non- medical touch
  18. Managing up
  19. Thank you for your patience
  20. Sit at Eye - level
  21. Patient Experience
  22. How long will the wait be
  23. Duration
  24. Give specific time increments