AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Sit at Eye - level
2. Thanks for your patience
3. Use eye contact
4. Knock & pause Before entering
5. Communicate to the patient the what / how/ why
6. Reduces Patient anxiety
7. Non- medical touch
8. Thank you for your patience
9. Be genuine
10. How long will the wait be
11. Patient Experience
12. Address patient by name
13. Give specific time increments
14. Helps to manage patient expectations
15. First meet the patient;then treat the patient
16. Service Excellence
17. Introduce who you are and how you will help
18. Managing up
19. Thank you for calling
20. Every patient+ every time = good to great
21. Explanation
22. Pause and Prepare before entering the room
23. Acknowledge
24. Duration