Thank youfor yourpatiencePause andPreparebeforeentering theroomGivespecifictimeincrementsFirst meetthepatient;thentreat thepatientPatientExperienceCommunicateto the patientthe what /how/ whyAcknowledgeThanksfor yourpatienceKnock &pauseBeforeenteringReducesPatientanxietyEverypatient+every time =good to greatBegenuineDurationNon-medicaltouchThankyou forcallingManagingupIntroducewho you areand howyou will helpExplanationHow longwill thewait beServiceExcellenceUseeyecontactHelps tomanagepatientexpectationsSit atEye -levelAddresspatientby nameThank youfor yourpatiencePause andPreparebeforeentering theroomGivespecifictimeincrementsFirst meetthepatient;thentreat thepatientPatientExperienceCommunicateto the patientthe what /how/ whyAcknowledgeThanksfor yourpatienceKnock &pauseBeforeenteringReducesPatientanxietyEverypatient+every time =good to greatBegenuineDurationNon-medicaltouchThankyou forcallingManagingupIntroducewho you areand howyou will helpExplanationHow longwill thewait beServiceExcellenceUseeyecontactHelps tomanagepatientexpectationsSit atEye -levelAddresspatientby name

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for your patience
  2. Pause and Prepare before entering the room
  3. Give specific time increments
  4. First meet the patient;then treat the patient
  5. Patient Experience
  6. Communicate to the patient the what / how/ why
  7. Acknowledge
  8. Thanks for your patience
  9. Knock & pause Before entering
  10. Reduces Patient anxiety
  11. Every patient+ every time = good to great
  12. Be genuine
  13. Duration
  14. Non- medical touch
  15. Thank you for calling
  16. Managing up
  17. Introduce who you are and how you will help
  18. Explanation
  19. How long will the wait be
  20. Service Excellence
  21. Use eye contact
  22. Helps to manage patient expectations
  23. Sit at Eye - level
  24. Address patient by name