Thanksfor yourpatienceManagingupIntroducewho you areand howyou will helpServiceExcellenceAcknowledgeHow longwill thewait beReducesPatientanxietyAddresspatientby namePatientExperienceCommunicateto the patientthe what /how/ whyKnock &pauseBeforeenteringThank youfor yourpatienceEverypatient+every time =good to greatGivespecifictimeincrementsDurationNon-medicaltouchHelps tomanagepatientexpectationsSit atEye -levelUseeyecontactBegenuinePause andPreparebeforeentering theroomFirst meetthepatient;thentreat thepatientExplanationThankyou forcallingThanksfor yourpatienceManagingupIntroducewho you areand howyou will helpServiceExcellenceAcknowledgeHow longwill thewait beReducesPatientanxietyAddresspatientby namePatientExperienceCommunicateto the patientthe what /how/ whyKnock &pauseBeforeenteringThank youfor yourpatienceEverypatient+every time =good to greatGivespecifictimeincrementsDurationNon-medicaltouchHelps tomanagepatientexpectationsSit atEye -levelUseeyecontactBegenuinePause andPreparebeforeentering theroomFirst meetthepatient;thentreat thepatientExplanationThankyou forcalling

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thanks for your patience
  2. Managing up
  3. Introduce who you are and how you will help
  4. Service Excellence
  5. Acknowledge
  6. How long will the wait be
  7. Reduces Patient anxiety
  8. Address patient by name
  9. Patient Experience
  10. Communicate to the patient the what / how/ why
  11. Knock & pause Before entering
  12. Thank you for your patience
  13. Every patient+ every time = good to great
  14. Give specific time increments
  15. Duration
  16. Non- medical touch
  17. Helps to manage patient expectations
  18. Sit at Eye - level
  19. Use eye contact
  20. Be genuine
  21. Pause and Prepare before entering the room
  22. First meet the patient;then treat the patient
  23. Explanation
  24. Thank you for calling