Givespecificminutes,hours, daysEyeContactServiceExcellencePatientExperienceExceedpatients'expectationsThanksfor yourcall" How can Imake thispatient'sexperiencebetter"Thankyou forcallingVoiceToneSmileCommunicationThanksfor yourpatiencePausebeforeenteringthe roomExplainAcknowledgeBegenuineIntroduceyourselfand yourroleFirst meetthe person,then greatthe personReducePatientanxietyManagingupDurationExpressempathyNonmedicaltouchTeamWorkGivespecificminutes,hours, daysEyeContactServiceExcellencePatientExperienceExceedpatients'expectationsThanksfor yourcall" How can Imake thispatient'sexperiencebetter"Thankyou forcallingVoiceToneSmileCommunicationThanksfor yourpatiencePausebeforeenteringthe roomExplainAcknowledgeBegenuineIntroduceyourselfand yourroleFirst meetthe person,then greatthe personReducePatientanxietyManagingupDurationExpressempathyNonmedicaltouchTeamWork

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give specific minutes, hours, days
  2. Eye Contact
  3. Service Excellence
  4. Patient Experience
  5. Exceed patients' expectations
  6. Thanks for your call
  7. " How can I make this patient's experience better"
  8. Thank you for calling
  9. Voice Tone
  10. Smile
  11. Communication
  12. Thanks for your patience
  13. Pause before entering the room
  14. Explain
  15. Acknowledge
  16. Be genuine
  17. Introduce yourself and your role
  18. First meet the person, then great the person
  19. Reduce Patient anxiety
  20. Managing up
  21. Duration
  22. Express empathy
  23. Non medical touch
  24. Team Work