Introduceyourselfand yourroleDurationCommunicationExceedpatients'expectations" How can Imake thispatient'sexperiencebetter"ManagingupAcknowledgeSmilePausebeforeenteringthe roomThanksfor yourpatienceReducePatientanxietyServiceExcellenceVoiceTonePatientExperienceExplainTeamWorkThanksfor yourcallEyeContactThankyou forcallingExpressempathyNonmedicaltouchBegenuineFirst meetthe person,then greatthe personGivespecificminutes,hours, daysIntroduceyourselfand yourroleDurationCommunicationExceedpatients'expectations" How can Imake thispatient'sexperiencebetter"ManagingupAcknowledgeSmilePausebeforeenteringthe roomThanksfor yourpatienceReducePatientanxietyServiceExcellenceVoiceTonePatientExperienceExplainTeamWorkThanksfor yourcallEyeContactThankyou forcallingExpressempathyNonmedicaltouchBegenuineFirst meetthe person,then greatthe personGivespecificminutes,hours, days

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduce yourself and your role
  2. Duration
  3. Communication
  4. Exceed patients' expectations
  5. " How can I make this patient's experience better"
  6. Managing up
  7. Acknowledge
  8. Smile
  9. Pause before entering the room
  10. Thanks for your patience
  11. Reduce Patient anxiety
  12. Service Excellence
  13. Voice Tone
  14. Patient Experience
  15. Explain
  16. Team Work
  17. Thanks for your call
  18. Eye Contact
  19. Thank you for calling
  20. Express empathy
  21. Non medical touch
  22. Be genuine
  23. First meet the person, then great the person
  24. Give specific minutes, hours, days