(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Explain
Express empathy
Service Excellence
Be genuine
Acknowledge
Eye Contact
Reduce Patient anxiety
Introduce yourself and your role
Communication
Pause before entering the room
Managing up
Patient Experience
Smile
Duration
Thank you for calling
Exceed patients' expectations
Thanks for your call
" How can I make this patient's experience better"