Givespecificminutes,hours, daysThanksfor yourpatienceTeamWorkNonmedicaltouchEyeContactPatientExperienceBegenuineExpressempathyDurationManagingup" How can Imake thispatient'sexperiencebetter"Exceedpatients'expectationsSmileThankyou forcallingCommunicationReducePatientanxietyServiceExcellenceVoiceToneIntroduceyourselfand yourroleAcknowledgeThanksfor yourcallPausebeforeenteringthe roomExplainFirst meetthe person,then greatthe personGivespecificminutes,hours, daysThanksfor yourpatienceTeamWorkNonmedicaltouchEyeContactPatientExperienceBegenuineExpressempathyDurationManagingup" How can Imake thispatient'sexperiencebetter"Exceedpatients'expectationsSmileThankyou forcallingCommunicationReducePatientanxietyServiceExcellenceVoiceToneIntroduceyourselfand yourroleAcknowledgeThanksfor yourcallPausebeforeenteringthe roomExplainFirst meetthe person,then greatthe person

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give specific minutes, hours, days
  2. Thanks for your patience
  3. Team Work
  4. Non medical touch
  5. Eye Contact
  6. Patient Experience
  7. Be genuine
  8. Express empathy
  9. Duration
  10. Managing up
  11. " How can I make this patient's experience better"
  12. Exceed patients' expectations
  13. Smile
  14. Thank you for calling
  15. Communication
  16. Reduce Patient anxiety
  17. Service Excellence
  18. Voice Tone
  19. Introduce yourself and your role
  20. Acknowledge
  21. Thanks for your call
  22. Pause before entering the room
  23. Explain
  24. First meet the person, then great the person