Pausebeforeenteringthe roomThankyou forcallingExpressempathyTeamWork" How can Imake thispatient'sexperiencebetter"Thanksfor yourpatienceEyeContactAcknowledgeVoiceTonePatientExperienceBegenuineFirst meetthe person,then greatthe personServiceExcellenceIntroduceyourselfand yourroleReducePatientanxietyManagingupCommunicationGivespecificminutes,hours, daysExceedpatients'expectationsDurationThanksfor yourcallExplainNonmedicaltouchSmilePausebeforeenteringthe roomThankyou forcallingExpressempathyTeamWork" How can Imake thispatient'sexperiencebetter"Thanksfor yourpatienceEyeContactAcknowledgeVoiceTonePatientExperienceBegenuineFirst meetthe person,then greatthe personServiceExcellenceIntroduceyourselfand yourroleReducePatientanxietyManagingupCommunicationGivespecificminutes,hours, daysExceedpatients'expectationsDurationThanksfor yourcallExplainNonmedicaltouchSmile

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pause before entering the room
  2. Thank you for calling
  3. Express empathy
  4. Team Work
  5. " How can I make this patient's experience better"
  6. Thanks for your patience
  7. Eye Contact
  8. Acknowledge
  9. Voice Tone
  10. Patient Experience
  11. Be genuine
  12. First meet the person, then great the person
  13. Service Excellence
  14. Introduce yourself and your role
  15. Reduce Patient anxiety
  16. Managing up
  17. Communication
  18. Give specific minutes, hours, days
  19. Exceed patients' expectations
  20. Duration
  21. Thanks for your call
  22. Explain
  23. Non medical touch
  24. Smile