Thankyou forcallingFirst meetthe person,then greatthe personSmileNonmedicaltouchVoiceToneServiceExcellenceExceedpatients'expectations" How can Imake thispatient'sexperiencebetter"ManagingupReducePatientanxietyExplainGivespecificminutes,hours, daysTeamWorkAcknowledgeThanksfor yourcallPausebeforeenteringthe roomExpressempathyPatientExperienceBegenuineDurationThanksfor yourpatienceIntroduceyourselfand yourroleEyeContactCommunicationThankyou forcallingFirst meetthe person,then greatthe personSmileNonmedicaltouchVoiceToneServiceExcellenceExceedpatients'expectations" How can Imake thispatient'sexperiencebetter"ManagingupReducePatientanxietyExplainGivespecificminutes,hours, daysTeamWorkAcknowledgeThanksfor yourcallPausebeforeenteringthe roomExpressempathyPatientExperienceBegenuineDurationThanksfor yourpatienceIntroduceyourselfand yourroleEyeContactCommunication

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for calling
  2. First meet the person, then great the person
  3. Smile
  4. Non medical touch
  5. Voice Tone
  6. Service Excellence
  7. Exceed patients' expectations
  8. " How can I make this patient's experience better"
  9. Managing up
  10. Reduce Patient anxiety
  11. Explain
  12. Give specific minutes, hours, days
  13. Team Work
  14. Acknowledge
  15. Thanks for your call
  16. Pause before entering the room
  17. Express empathy
  18. Patient Experience
  19. Be genuine
  20. Duration
  21. Thanks for your patience
  22. Introduce yourself and your role
  23. Eye Contact
  24. Communication