DurationGivespecificminutes,hours, daysManagingupReducePatientanxietyThankyou forcallingNonmedicaltouchPatientExperienceBegenuineExceedpatients'expectationsEyeContactIntroduceyourselfand yourroleThanksfor yourpatiencePausebeforeenteringthe roomVoiceToneExplainSmileFirst meetthe person,then greatthe personCommunicationAcknowledgeTeamWorkServiceExcellenceThanksfor yourcallExpressempathy" How can Imake thispatient'sexperiencebetter"DurationGivespecificminutes,hours, daysManagingupReducePatientanxietyThankyou forcallingNonmedicaltouchPatientExperienceBegenuineExceedpatients'expectationsEyeContactIntroduceyourselfand yourroleThanksfor yourpatiencePausebeforeenteringthe roomVoiceToneExplainSmileFirst meetthe person,then greatthe personCommunicationAcknowledgeTeamWorkServiceExcellenceThanksfor yourcallExpressempathy" How can Imake thispatient'sexperiencebetter"

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Duration
  2. Give specific minutes, hours, days
  3. Managing up
  4. Reduce Patient anxiety
  5. Thank you for calling
  6. Non medical touch
  7. Patient Experience
  8. Be genuine
  9. Exceed patients' expectations
  10. Eye Contact
  11. Introduce yourself and your role
  12. Thanks for your patience
  13. Pause before entering the room
  14. Voice Tone
  15. Explain
  16. Smile
  17. First meet the person, then great the person
  18. Communication
  19. Acknowledge
  20. Team Work
  21. Service Excellence
  22. Thanks for your call
  23. Express empathy
  24. " How can I make this patient's experience better"