ExplainExpressempathyServiceExcellenceBegenuineAcknowledgeEyeContactReducePatientanxietyIntroduceyourselfand yourroleCommunicationPausebeforeenteringthe roomManagingupPatientExperienceSmileDurationThankyou forcallingExceedpatients'expectationsThanksfor yourcall" How can Imake thispatient'sexperiencebetter"First meetthe person,then greatthe personThanksfor yourpatienceTeamWorkGivespecificminutes,hours, daysVoiceToneNonmedicaltouchExplainExpressempathyServiceExcellenceBegenuineAcknowledgeEyeContactReducePatientanxietyIntroduceyourselfand yourroleCommunicationPausebeforeenteringthe roomManagingupPatientExperienceSmileDurationThankyou forcallingExceedpatients'expectationsThanksfor yourcall" How can Imake thispatient'sexperiencebetter"First meetthe person,then greatthe personThanksfor yourpatienceTeamWorkGivespecificminutes,hours, daysVoiceToneNonmedicaltouch

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explain
  2. Express empathy
  3. Service Excellence
  4. Be genuine
  5. Acknowledge
  6. Eye Contact
  7. Reduce Patient anxiety
  8. Introduce yourself and your role
  9. Communication
  10. Pause before entering the room
  11. Managing up
  12. Patient Experience
  13. Smile
  14. Duration
  15. Thank you for calling
  16. Exceed patients' expectations
  17. Thanks for your call
  18. " How can I make this patient's experience better"
  19. First meet the person, then great the person
  20. Thanks for your patience
  21. Team Work
  22. Give specific minutes, hours, days
  23. Voice Tone
  24. Non medical touch