ManagingupExplainSmileIntroduceyourselfand yourroleTeamWorkPatientExperience" How can Imake thispatient'sexperiencebetter"CommunicationServiceExcellenceVoiceToneFirst meetthe person,then greatthe personAcknowledgeThanksfor yourpatienceEyeContactReducePatientanxietyPausebeforeenteringthe roomThankyou forcallingThanksfor yourcallGivespecificminutes,hours, daysNonmedicaltouchBegenuineExceedpatients'expectationsExpressempathyDurationManagingupExplainSmileIntroduceyourselfand yourroleTeamWorkPatientExperience" How can Imake thispatient'sexperiencebetter"CommunicationServiceExcellenceVoiceToneFirst meetthe person,then greatthe personAcknowledgeThanksfor yourpatienceEyeContactReducePatientanxietyPausebeforeenteringthe roomThankyou forcallingThanksfor yourcallGivespecificminutes,hours, daysNonmedicaltouchBegenuineExceedpatients'expectationsExpressempathyDuration

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Managing up
  2. Explain
  3. Smile
  4. Introduce yourself and your role
  5. Team Work
  6. Patient Experience
  7. " How can I make this patient's experience better"
  8. Communication
  9. Service Excellence
  10. Voice Tone
  11. First meet the person, then great the person
  12. Acknowledge
  13. Thanks for your patience
  14. Eye Contact
  15. Reduce Patient anxiety
  16. Pause before entering the room
  17. Thank you for calling
  18. Thanks for your call
  19. Give specific minutes, hours, days
  20. Non medical touch
  21. Be genuine
  22. Exceed patients' expectations
  23. Express empathy
  24. Duration