ExpressempathyDurationGivespecificminutes,hours, daysVoiceToneCommunicationNonmedicaltouchFirst meetthe person,then greatthe personAcknowledgeServiceExcellenceThanksfor yourpatienceTeamWorkPausebeforeenteringthe roomBegenuineReducePatientanxietyExceedpatients'expectationsThanksfor yourcallExplainIntroduceyourselfand yourroleThankyou forcallingSmileManagingupEyeContact" How can Imake thispatient'sexperiencebetter"PatientExperienceExpressempathyDurationGivespecificminutes,hours, daysVoiceToneCommunicationNonmedicaltouchFirst meetthe person,then greatthe personAcknowledgeServiceExcellenceThanksfor yourpatienceTeamWorkPausebeforeenteringthe roomBegenuineReducePatientanxietyExceedpatients'expectationsThanksfor yourcallExplainIntroduceyourselfand yourroleThankyou forcallingSmileManagingupEyeContact" How can Imake thispatient'sexperiencebetter"PatientExperience

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Express empathy
  2. Duration
  3. Give specific minutes, hours, days
  4. Voice Tone
  5. Communication
  6. Non medical touch
  7. First meet the person, then great the person
  8. Acknowledge
  9. Service Excellence
  10. Thanks for your patience
  11. Team Work
  12. Pause before entering the room
  13. Be genuine
  14. Reduce Patient anxiety
  15. Exceed patients' expectations
  16. Thanks for your call
  17. Explain
  18. Introduce yourself and your role
  19. Thank you for calling
  20. Smile
  21. Managing up
  22. Eye Contact
  23. " How can I make this patient's experience better"
  24. Patient Experience