BegenuineServiceExcellence" How can Imake thispatient'sexperiencebetter"VoiceToneExceedpatients'expectationsNonmedicaltouchCommunicationExpressempathyDurationGivespecificminutes,hours, daysReducePatientanxietyManagingupIntroduceyourselfand yourrolePatientExperienceExplainThankyou forcallingThanksfor yourcallSmileTeamWorkThanksfor yourpatienceEyeContactFirst meetthe person,then greatthe personAcknowledgePausebeforeenteringthe roomBegenuineServiceExcellence" How can Imake thispatient'sexperiencebetter"VoiceToneExceedpatients'expectationsNonmedicaltouchCommunicationExpressempathyDurationGivespecificminutes,hours, daysReducePatientanxietyManagingupIntroduceyourselfand yourrolePatientExperienceExplainThankyou forcallingThanksfor yourcallSmileTeamWorkThanksfor yourpatienceEyeContactFirst meetthe person,then greatthe personAcknowledgePausebeforeenteringthe room

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Be genuine
  2. Service Excellence
  3. " How can I make this patient's experience better"
  4. Voice Tone
  5. Exceed patients' expectations
  6. Non medical touch
  7. Communication
  8. Express empathy
  9. Duration
  10. Give specific minutes, hours, days
  11. Reduce Patient anxiety
  12. Managing up
  13. Introduce yourself and your role
  14. Patient Experience
  15. Explain
  16. Thank you for calling
  17. Thanks for your call
  18. Smile
  19. Team Work
  20. Thanks for your patience
  21. Eye Contact
  22. First meet the person, then great the person
  23. Acknowledge
  24. Pause before entering the room