ServiceExcellenceGivespecificminutes,hours, daysNonmedicaltouchEyeContactCommunicationExplainReducePatientanxiety" How can Imake thispatient'sexperiencebetter"AcknowledgeThanksfor yourpatienceBegenuineFirst meetthe person,then greatthe personDurationThankyou forcallingThanksfor yourcallExpressempathyIntroduceyourselfand yourroleSmileTeamWorkExceedpatients'expectationsPausebeforeenteringthe roomPatientExperienceVoiceToneManagingupServiceExcellenceGivespecificminutes,hours, daysNonmedicaltouchEyeContactCommunicationExplainReducePatientanxiety" How can Imake thispatient'sexperiencebetter"AcknowledgeThanksfor yourpatienceBegenuineFirst meetthe person,then greatthe personDurationThankyou forcallingThanksfor yourcallExpressempathyIntroduceyourselfand yourroleSmileTeamWorkExceedpatients'expectationsPausebeforeenteringthe roomPatientExperienceVoiceToneManagingup

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Service Excellence
  2. Give specific minutes, hours, days
  3. Non medical touch
  4. Eye Contact
  5. Communication
  6. Explain
  7. Reduce Patient anxiety
  8. " How can I make this patient's experience better"
  9. Acknowledge
  10. Thanks for your patience
  11. Be genuine
  12. First meet the person, then great the person
  13. Duration
  14. Thank you for calling
  15. Thanks for your call
  16. Express empathy
  17. Introduce yourself and your role
  18. Smile
  19. Team Work
  20. Exceed patients' expectations
  21. Pause before entering the room
  22. Patient Experience
  23. Voice Tone
  24. Managing up