Thankyou forcallingPatientExperienceBegenuineExceedpatients'expectationsTeamWorkThanksfor yourcallExplainFirst meetthe person,then greatthe personCommunicationSmileVoiceToneManagingup" How can Imake thispatient'sexperiencebetter"DurationGivespecificminutes,hours, daysAcknowledgeReducePatientanxietyEyeContactServiceExcellenceIntroduceyourselfand yourroleNonmedicaltouchPausebeforeenteringthe roomThanksfor yourpatienceExpressempathyThankyou forcallingPatientExperienceBegenuineExceedpatients'expectationsTeamWorkThanksfor yourcallExplainFirst meetthe person,then greatthe personCommunicationSmileVoiceToneManagingup" How can Imake thispatient'sexperiencebetter"DurationGivespecificminutes,hours, daysAcknowledgeReducePatientanxietyEyeContactServiceExcellenceIntroduceyourselfand yourroleNonmedicaltouchPausebeforeenteringthe roomThanksfor yourpatienceExpressempathy

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for calling
  2. Patient Experience
  3. Be genuine
  4. Exceed patients' expectations
  5. Team Work
  6. Thanks for your call
  7. Explain
  8. First meet the person, then great the person
  9. Communication
  10. Smile
  11. Voice Tone
  12. Managing up
  13. " How can I make this patient's experience better"
  14. Duration
  15. Give specific minutes, hours, days
  16. Acknowledge
  17. Reduce Patient anxiety
  18. Eye Contact
  19. Service Excellence
  20. Introduce yourself and your role
  21. Non medical touch
  22. Pause before entering the room
  23. Thanks for your patience
  24. Express empathy