(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Express empathy
Duration
Give specific minutes, hours, days
Voice Tone
Communication
Non medical touch
First meet the person, then great the person
Acknowledge
Service Excellence
Thanks for your patience
Team Work
Pause before entering the room
Be genuine
Reduce Patient anxiety
Exceed patients' expectations
Thanks for your call
Explain
Introduce yourself and your role
Thank you for calling
Smile
Managing up
Eye Contact
" How can I make this patient's experience better"