PatientExperienceExplainExpressempathyTeamWorkDurationManagingupAcknowledgeThanksfor yourcallExceedpatients'expectationsThanksfor yourpatienceNonmedicaltouchCommunicationServiceExcellenceBegenuineEyeContactReducePatientanxietyThankyou forcallingFirst meetthe person,then greatthe personSmileGivespecificminutes,hours, daysVoiceToneIntroduceyourselfand yourrole" How can Imake thispatient'sexperiencebetter"Pausebeforeenteringthe roomPatientExperienceExplainExpressempathyTeamWorkDurationManagingupAcknowledgeThanksfor yourcallExceedpatients'expectationsThanksfor yourpatienceNonmedicaltouchCommunicationServiceExcellenceBegenuineEyeContactReducePatientanxietyThankyou forcallingFirst meetthe person,then greatthe personSmileGivespecificminutes,hours, daysVoiceToneIntroduceyourselfand yourrole" How can Imake thispatient'sexperiencebetter"Pausebeforeenteringthe room

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient Experience
  2. Explain
  3. Express empathy
  4. Team Work
  5. Duration
  6. Managing up
  7. Acknowledge
  8. Thanks for your call
  9. Exceed patients' expectations
  10. Thanks for your patience
  11. Non medical touch
  12. Communication
  13. Service Excellence
  14. Be genuine
  15. Eye Contact
  16. Reduce Patient anxiety
  17. Thank you for calling
  18. First meet the person, then great the person
  19. Smile
  20. Give specific minutes, hours, days
  21. Voice Tone
  22. Introduce yourself and your role
  23. " How can I make this patient's experience better"
  24. Pause before entering the room