(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Be genuine
Exceed patients' expectations
Smile
Pause before entering the room
Voice Tone
Thanks for your call
First meet the person, then great the person
Express empathy
Give specific minutes, hours, days
Patient Experience
Managing up
Non medical touch
Thank you for calling
Introduce yourself and your role
Explain
Communication
Service Excellence
Reduce Patient anxiety
Team Work
Eye Contact
" How can I make this patient's experience better"
