This bingo card has a free space and 24 words: Acknowledge, Non medical touch, Thank you for calling, Express empathy, Duration, Smile, " How can I make this patient's experience better", Pause before entering the room, Managing up, Thanks for your patience, Reduce Patient anxiety, Communication, Be genuine, Give specific minutes, hours, days, Thanks for your call, Patient Experience, Introduce yourself and your role, First meet the person, then great the person, Eye Contact, Explain, Exceed patients' expectations, Voice Tone, Team Work and Service Excellence.
AIDET | The Good, the Bad, and the Ugly of Child Life | 2 West BINGO | A.I.D.E.T | AIDET
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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