CommunicationAcknowledgeFirst meetthe patient;then treatthe patientSmileReducepatientAnxietyIntroduceyourselfand yourroleThank youfor comingin todaytone ofvoicePausebeforeenteringthe roomSit ateye-levelExpressempathyPatientExperienceActivelisteningTeamworkSmilewhenansweringthe phoneEvery patient+ every time= good togreatStaffsatisfactionGivespecificwait timesManagingupYourselfExceedpatientexpectationsExplainthe careyou areprovidingEyecontactThankyou forcallingManageUp yourphysicianCommunicationAcknowledgeFirst meetthe patient;then treatthe patientSmileReducepatientAnxietyIntroduceyourselfand yourroleThank youfor comingin todaytone ofvoicePausebeforeenteringthe roomSit ateye-levelExpressempathyPatientExperienceActivelisteningTeamworkSmilewhenansweringthe phoneEvery patient+ every time= good togreatStaffsatisfactionGivespecificwait timesManagingupYourselfExceedpatientexpectationsExplainthe careyou areprovidingEyecontactThankyou forcallingManageUp yourphysician

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Communication
  2. Acknowledge
  3. First meet the patient; then treat the patient
  4. Smile
  5. Reduce patient Anxiety
  6. Introduce yourself and your role
  7. Thank you for coming in today
  8. tone of voice
  9. Pause before entering the room
  10. Sit at eye- level
  11. Express empathy
  12. Patient Experience
  13. Active listening
  14. Team work
  15. Smile when answering the phone
  16. Every patient + every time = good to great
  17. Staff satisfaction
  18. Give specific wait times
  19. Managing up Yourself
  20. Exceed patient expectations
  21. Explain the care you are providing
  22. Eye contact
  23. Thank you for calling
  24. Manage Up your physician