Sit ateye-levelGivespecificwait timesEyecontactEvery patient+ every time= good togreatCommunicationTeamworkStaffsatisfactionManageUp yourphysicianSmileActivelisteningAcknowledgeManagingupYourselfReducepatientAnxietyThank youfor comingin todayFirst meetthe patient;then treatthe patientExceedpatientexpectationsPausebeforeenteringthe roomSmilewhenansweringthe phonePatientExperienceExpressempathyIntroduceyourselfand yourroleExplainthe careyou areprovidingtone ofvoiceThankyou forcallingSit ateye-levelGivespecificwait timesEyecontactEvery patient+ every time= good togreatCommunicationTeamworkStaffsatisfactionManageUp yourphysicianSmileActivelisteningAcknowledgeManagingupYourselfReducepatientAnxietyThank youfor comingin todayFirst meetthe patient;then treatthe patientExceedpatientexpectationsPausebeforeenteringthe roomSmilewhenansweringthe phonePatientExperienceExpressempathyIntroduceyourselfand yourroleExplainthe careyou areprovidingtone ofvoiceThankyou forcalling

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sit at eye- level
  2. Give specific wait times
  3. Eye contact
  4. Every patient + every time = good to great
  5. Communication
  6. Team work
  7. Staff satisfaction
  8. Manage Up your physician
  9. Smile
  10. Active listening
  11. Acknowledge
  12. Managing up Yourself
  13. Reduce patient Anxiety
  14. Thank you for coming in today
  15. First meet the patient; then treat the patient
  16. Exceed patient expectations
  17. Pause before entering the room
  18. Smile when answering the phone
  19. Patient Experience
  20. Express empathy
  21. Introduce yourself and your role
  22. Explain the care you are providing
  23. tone of voice
  24. Thank you for calling