ReducepatientAnxietyPausebeforeenteringthe roomEyecontactCommunicationThank youfor comingin todaytone ofvoiceManageUp yourphysicianSit ateye-levelGivespecificwait timesExplainthe careyou areprovidingPatientExperienceSmilewhenansweringthe phoneIntroduceyourselfand yourroleManagingupYourselfSmileActivelisteningEvery patient+ every time= good togreatExceedpatientexpectationsExpressempathyThankyou forcallingAcknowledgeFirst meetthe patient;then treatthe patientTeamworkStaffsatisfactionReducepatientAnxietyPausebeforeenteringthe roomEyecontactCommunicationThank youfor comingin todaytone ofvoiceManageUp yourphysicianSit ateye-levelGivespecificwait timesExplainthe careyou areprovidingPatientExperienceSmilewhenansweringthe phoneIntroduceyourselfand yourroleManagingupYourselfSmileActivelisteningEvery patient+ every time= good togreatExceedpatientexpectationsExpressempathyThankyou forcallingAcknowledgeFirst meetthe patient;then treatthe patientTeamworkStaffsatisfaction

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reduce patient Anxiety
  2. Pause before entering the room
  3. Eye contact
  4. Communication
  5. Thank you for coming in today
  6. tone of voice
  7. Manage Up your physician
  8. Sit at eye- level
  9. Give specific wait times
  10. Explain the care you are providing
  11. Patient Experience
  12. Smile when answering the phone
  13. Introduce yourself and your role
  14. Managing up Yourself
  15. Smile
  16. Active listening
  17. Every patient + every time = good to great
  18. Exceed patient expectations
  19. Express empathy
  20. Thank you for calling
  21. Acknowledge
  22. First meet the patient; then treat the patient
  23. Team work
  24. Staff satisfaction