First meet the patient; then treat the patient Thank you for coming in today Introduce yourself and your role Managing up Yourself Reduce patient Anxiety Staff satisfaction Explain the care you are providing Smile when answering the phone Team work Patient Experience Communication tone of voice Give specific wait times Active listening Thank you for calling Every patient + every time = good to great Smile Sit at eye- level Pause before entering the room Express empathy Acknowledge Eye contact Manage Up your physician Exceed patient expectations First meet the patient; then treat the patient Thank you for coming in today Introduce yourself and your role Managing up Yourself Reduce patient Anxiety Staff satisfaction Explain the care you are providing Smile when answering the phone Team work Patient Experience Communication tone of voice Give specific wait times Active listening Thank you for calling Every patient + every time = good to great Smile Sit at eye- level Pause before entering the room Express empathy Acknowledge Eye contact Manage Up your physician Exceed patient expectations
AIDET - Call List
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
First meet the patient; then treat the patient
Thank you for coming in today
Introduce yourself and your role
Managing up Yourself
Reduce patient Anxiety
Staff satisfaction
Explain the care you are providing
Smile when answering the phone
Team work
Patient Experience
Communication
tone of voice
Give specific wait times
Active listening
Thank you for calling
Every patient + every time = good to great
Smile
Sit at eye- level
Pause before entering the room
Express empathy
Acknowledge
Eye contact
Manage Up your physician
Exceed patient expectations