Givespecificwait timesPatientExperienceThankyou forcallingThank youfor comingin todayExplainthe careyou areprovidingExpressempathyAcknowledgeManagingupYourselfEvery patient+ every time= good togreatSit ateye-levelIntroduceyourselfand yourroleTeamworkCommunicationtone ofvoiceSmileManageUp yourphysicianEyecontactFirst meetthe patient;then treatthe patientReducepatientAnxietyStaffsatisfactionActivelisteningSmilewhenansweringthe phonePausebeforeenteringthe roomExceedpatientexpectationsGivespecificwait timesPatientExperienceThankyou forcallingThank youfor comingin todayExplainthe careyou areprovidingExpressempathyAcknowledgeManagingupYourselfEvery patient+ every time= good togreatSit ateye-levelIntroduceyourselfand yourroleTeamworkCommunicationtone ofvoiceSmileManageUp yourphysicianEyecontactFirst meetthe patient;then treatthe patientReducepatientAnxietyStaffsatisfactionActivelisteningSmilewhenansweringthe phonePausebeforeenteringthe roomExceedpatientexpectations

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give specific wait times
  2. Patient Experience
  3. Thank you for calling
  4. Thank you for coming in today
  5. Explain the care you are providing
  6. Express empathy
  7. Acknowledge
  8. Managing up Yourself
  9. Every patient + every time = good to great
  10. Sit at eye- level
  11. Introduce yourself and your role
  12. Team work
  13. Communication
  14. tone of voice
  15. Smile
  16. Manage Up your physician
  17. Eye contact
  18. First meet the patient; then treat the patient
  19. Reduce patient Anxiety
  20. Staff satisfaction
  21. Active listening
  22. Smile when answering the phone
  23. Pause before entering the room
  24. Exceed patient expectations