Acknowledgetone ofvoiceCommunicationFirst meetthe patient;then treatthe patientEyecontactSmileExceedpatientexpectationsManagingupYourselfThank youfor comingin todayEvery patient+ every time= good togreatExplainthe careyou areprovidingThankyou forcallingGivespecificwait timesManageUp yourphysicianPausebeforeenteringthe roomSit ateye-levelStaffsatisfactionIntroduceyourselfand yourroleActivelisteningReducepatientAnxietyExpressempathyPatientExperienceTeamworkSmilewhenansweringthe phoneAcknowledgetone ofvoiceCommunicationFirst meetthe patient;then treatthe patientEyecontactSmileExceedpatientexpectationsManagingupYourselfThank youfor comingin todayEvery patient+ every time= good togreatExplainthe careyou areprovidingThankyou forcallingGivespecificwait timesManageUp yourphysicianPausebeforeenteringthe roomSit ateye-levelStaffsatisfactionIntroduceyourselfand yourroleActivelisteningReducepatientAnxietyExpressempathyPatientExperienceTeamworkSmilewhenansweringthe phone

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge
  2. tone of voice
  3. Communication
  4. First meet the patient; then treat the patient
  5. Eye contact
  6. Smile
  7. Exceed patient expectations
  8. Managing up Yourself
  9. Thank you for coming in today
  10. Every patient + every time = good to great
  11. Explain the care you are providing
  12. Thank you for calling
  13. Give specific wait times
  14. Manage Up your physician
  15. Pause before entering the room
  16. Sit at eye- level
  17. Staff satisfaction
  18. Introduce yourself and your role
  19. Active listening
  20. Reduce patient Anxiety
  21. Express empathy
  22. Patient Experience
  23. Team work
  24. Smile when answering the phone