PatientExperienceAcknowledgeThank youfor comingin todayIntroduceyourselfand yourroleThankyou forcallingtone ofvoiceManagingupYourselfManageUp yourphysicianSit ateye-levelEyecontactExceedpatientexpectationsExpressempathyPausebeforeenteringthe roomReducepatientAnxietyFirst meetthe patient;then treatthe patientStaffsatisfactionSmilewhenansweringthe phoneEvery patient+ every time= good togreatCommunicationGivespecificwait timesSmileExplainthe careyou areprovidingActivelisteningTeamworkPatientExperienceAcknowledgeThank youfor comingin todayIntroduceyourselfand yourroleThankyou forcallingtone ofvoiceManagingupYourselfManageUp yourphysicianSit ateye-levelEyecontactExceedpatientexpectationsExpressempathyPausebeforeenteringthe roomReducepatientAnxietyFirst meetthe patient;then treatthe patientStaffsatisfactionSmilewhenansweringthe phoneEvery patient+ every time= good togreatCommunicationGivespecificwait timesSmileExplainthe careyou areprovidingActivelisteningTeamwork

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient Experience
  2. Acknowledge
  3. Thank you for coming in today
  4. Introduce yourself and your role
  5. Thank you for calling
  6. tone of voice
  7. Managing up Yourself
  8. Manage Up your physician
  9. Sit at eye- level
  10. Eye contact
  11. Exceed patient expectations
  12. Express empathy
  13. Pause before entering the room
  14. Reduce patient Anxiety
  15. First meet the patient; then treat the patient
  16. Staff satisfaction
  17. Smile when answering the phone
  18. Every patient + every time = good to great
  19. Communication
  20. Give specific wait times
  21. Smile
  22. Explain the care you are providing
  23. Active listening
  24. Team work