Pausebeforeenteringthe roomReducepatientAnxietyThank youfor comingin todayFirst meetthe patient;then treatthe patientThankyou forcallingEyecontactSmilewhenansweringthe phoneActivelisteningSmileExpressempathyGivespecificwait timesManageUp yourphysicianExplainthe careyou areprovidingPatientExperienceAcknowledgeStaffsatisfactionExceedpatientexpectationsManagingupYourselfTeamworktone ofvoiceEvery patient+ every time= good togreatIntroduceyourselfand yourroleSit ateye-levelCommunicationPausebeforeenteringthe roomReducepatientAnxietyThank youfor comingin todayFirst meetthe patient;then treatthe patientThankyou forcallingEyecontactSmilewhenansweringthe phoneActivelisteningSmileExpressempathyGivespecificwait timesManageUp yourphysicianExplainthe careyou areprovidingPatientExperienceAcknowledgeStaffsatisfactionExceedpatientexpectationsManagingupYourselfTeamworktone ofvoiceEvery patient+ every time= good togreatIntroduceyourselfand yourroleSit ateye-levelCommunication

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pause before entering the room
  2. Reduce patient Anxiety
  3. Thank you for coming in today
  4. First meet the patient; then treat the patient
  5. Thank you for calling
  6. Eye contact
  7. Smile when answering the phone
  8. Active listening
  9. Smile
  10. Express empathy
  11. Give specific wait times
  12. Manage Up your physician
  13. Explain the care you are providing
  14. Patient Experience
  15. Acknowledge
  16. Staff satisfaction
  17. Exceed patient expectations
  18. Managing up Yourself
  19. Team work
  20. tone of voice
  21. Every patient + every time = good to great
  22. Introduce yourself and your role
  23. Sit at eye- level
  24. Communication