SmileTeamworkManagingupYourselftone ofvoiceCommunicationThank youfor comingin todayActivelisteningIntroduceyourselfand yourroleEyecontactFirst meetthe patient;then treatthe patientGivespecificwait timesExplainthe careyou areprovidingManageUp yourphysicianEvery patient+ every time= good togreatReducepatientAnxietyStaffsatisfactionSit ateye-levelExceedpatientexpectationsThankyou forcallingAcknowledgeSmilewhenansweringthe phonePausebeforeenteringthe roomExpressempathyPatientExperienceSmileTeamworkManagingupYourselftone ofvoiceCommunicationThank youfor comingin todayActivelisteningIntroduceyourselfand yourroleEyecontactFirst meetthe patient;then treatthe patientGivespecificwait timesExplainthe careyou areprovidingManageUp yourphysicianEvery patient+ every time= good togreatReducepatientAnxietyStaffsatisfactionSit ateye-levelExceedpatientexpectationsThankyou forcallingAcknowledgeSmilewhenansweringthe phonePausebeforeenteringthe roomExpressempathyPatientExperience

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Smile
  2. Team work
  3. Managing up Yourself
  4. tone of voice
  5. Communication
  6. Thank you for coming in today
  7. Active listening
  8. Introduce yourself and your role
  9. Eye contact
  10. First meet the patient; then treat the patient
  11. Give specific wait times
  12. Explain the care you are providing
  13. Manage Up your physician
  14. Every patient + every time = good to great
  15. Reduce patient Anxiety
  16. Staff satisfaction
  17. Sit at eye- level
  18. Exceed patient expectations
  19. Thank you for calling
  20. Acknowledge
  21. Smile when answering the phone
  22. Pause before entering the room
  23. Express empathy
  24. Patient Experience