ActivelisteningGivespecificwait timesSmilePausebeforeenteringthe roomTeamworkCommunicationFirst meetthe patient;then treatthe patientThankyou forcallingManagingupYourselfEyecontactExceedpatientexpectationsExpressempathytone ofvoiceAcknowledgeThank youfor comingin todayReducepatientAnxietyIntroduceyourselfand yourroleEvery patient+ every time= good togreatPatientExperienceManageUp yourphysicianExplainthe careyou areprovidingSit ateye-levelStaffsatisfactionSmilewhenansweringthe phoneActivelisteningGivespecificwait timesSmilePausebeforeenteringthe roomTeamworkCommunicationFirst meetthe patient;then treatthe patientThankyou forcallingManagingupYourselfEyecontactExceedpatientexpectationsExpressempathytone ofvoiceAcknowledgeThank youfor comingin todayReducepatientAnxietyIntroduceyourselfand yourroleEvery patient+ every time= good togreatPatientExperienceManageUp yourphysicianExplainthe careyou areprovidingSit ateye-levelStaffsatisfactionSmilewhenansweringthe phone

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Active listening
  2. Give specific wait times
  3. Smile
  4. Pause before entering the room
  5. Team work
  6. Communication
  7. First meet the patient; then treat the patient
  8. Thank you for calling
  9. Managing up Yourself
  10. Eye contact
  11. Exceed patient expectations
  12. Express empathy
  13. tone of voice
  14. Acknowledge
  15. Thank you for coming in today
  16. Reduce patient Anxiety
  17. Introduce yourself and your role
  18. Every patient + every time = good to great
  19. Patient Experience
  20. Manage Up your physician
  21. Explain the care you are providing
  22. Sit at eye- level
  23. Staff satisfaction
  24. Smile when answering the phone