Givespecificwait timesTeamworkExpressempathyManagingupYourselfSit ateye-levelThankyou forcallingPausebeforeenteringthe roomStaffsatisfactionIntroduceyourselfand yourroleThank youfor comingin todayCommunicationReducepatientAnxietyEvery patient+ every time= good togreattone ofvoiceSmilewhenansweringthe phoneEyecontactSmileAcknowledgeExplainthe careyou areprovidingPatientExperienceManageUp yourphysicianExceedpatientexpectationsActivelisteningFirst meetthe patient;then treatthe patientGivespecificwait timesTeamworkExpressempathyManagingupYourselfSit ateye-levelThankyou forcallingPausebeforeenteringthe roomStaffsatisfactionIntroduceyourselfand yourroleThank youfor comingin todayCommunicationReducepatientAnxietyEvery patient+ every time= good togreattone ofvoiceSmilewhenansweringthe phoneEyecontactSmileAcknowledgeExplainthe careyou areprovidingPatientExperienceManageUp yourphysicianExceedpatientexpectationsActivelisteningFirst meetthe patient;then treatthe patient

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give specific wait times
  2. Team work
  3. Express empathy
  4. Managing up Yourself
  5. Sit at eye- level
  6. Thank you for calling
  7. Pause before entering the room
  8. Staff satisfaction
  9. Introduce yourself and your role
  10. Thank you for coming in today
  11. Communication
  12. Reduce patient Anxiety
  13. Every patient + every time = good to great
  14. tone of voice
  15. Smile when answering the phone
  16. Eye contact
  17. Smile
  18. Acknowledge
  19. Explain the care you are providing
  20. Patient Experience
  21. Manage Up your physician
  22. Exceed patient expectations
  23. Active listening
  24. First meet the patient; then treat the patient