First meetthe patient;then treatthe patientThank youfor comingin todayIntroduceyourselfand yourroleManagingupYourselfReducepatientAnxietyStaffsatisfactionExplainthe careyou areprovidingSmilewhenansweringthe phoneTeamworkPatientExperienceCommunicationtone ofvoiceGivespecificwait timesActivelisteningThankyou forcallingEvery patient+ every time= good togreatSmileSit ateye-levelPausebeforeenteringthe roomExpressempathyAcknowledgeEyecontactManageUp yourphysicianExceedpatientexpectationsFirst meetthe patient;then treatthe patientThank youfor comingin todayIntroduceyourselfand yourroleManagingupYourselfReducepatientAnxietyStaffsatisfactionExplainthe careyou areprovidingSmilewhenansweringthe phoneTeamworkPatientExperienceCommunicationtone ofvoiceGivespecificwait timesActivelisteningThankyou forcallingEvery patient+ every time= good togreatSmileSit ateye-levelPausebeforeenteringthe roomExpressempathyAcknowledgeEyecontactManageUp yourphysicianExceedpatientexpectations

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. First meet the patient; then treat the patient
  2. Thank you for coming in today
  3. Introduce yourself and your role
  4. Managing up Yourself
  5. Reduce patient Anxiety
  6. Staff satisfaction
  7. Explain the care you are providing
  8. Smile when answering the phone
  9. Team work
  10. Patient Experience
  11. Communication
  12. tone of voice
  13. Give specific wait times
  14. Active listening
  15. Thank you for calling
  16. Every patient + every time = good to great
  17. Smile
  18. Sit at eye- level
  19. Pause before entering the room
  20. Express empathy
  21. Acknowledge
  22. Eye contact
  23. Manage Up your physician
  24. Exceed patient expectations