ExpressempathyReducepatientAnxietyExceedpatientexpectationsManagingupYourselfIntroduceyourselfand yourroleEvery patient+ every time= good togreattone ofvoiceAcknowledgeCommunicationThankyou forcallingPausebeforeenteringthe roomSmilewhenansweringthe phoneSmileManageUp yourphysicianSit ateye-levelExplainthe careyou areprovidingEyecontactStaffsatisfactionThank youfor comingin todayPatientExperienceGivespecificwait timesFirst meetthe patient;then treatthe patientActivelisteningTeamworkExpressempathyReducepatientAnxietyExceedpatientexpectationsManagingupYourselfIntroduceyourselfand yourroleEvery patient+ every time= good togreattone ofvoiceAcknowledgeCommunicationThankyou forcallingPausebeforeenteringthe roomSmilewhenansweringthe phoneSmileManageUp yourphysicianSit ateye-levelExplainthe careyou areprovidingEyecontactStaffsatisfactionThank youfor comingin todayPatientExperienceGivespecificwait timesFirst meetthe patient;then treatthe patientActivelisteningTeamwork

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Express empathy
  2. Reduce patient Anxiety
  3. Exceed patient expectations
  4. Managing up Yourself
  5. Introduce yourself and your role
  6. Every patient + every time = good to great
  7. tone of voice
  8. Acknowledge
  9. Communication
  10. Thank you for calling
  11. Pause before entering the room
  12. Smile when answering the phone
  13. Smile
  14. Manage Up your physician
  15. Sit at eye- level
  16. Explain the care you are providing
  17. Eye contact
  18. Staff satisfaction
  19. Thank you for coming in today
  20. Patient Experience
  21. Give specific wait times
  22. First meet the patient; then treat the patient
  23. Active listening
  24. Team work