Thank youfor comingin todaytone ofvoiceExplainthe careyou areprovidingSmilePausebeforeenteringthe roomThankyou forcallingSmilewhenansweringthe phoneIntroduceyourselfand yourroleCommunicationPatientExperienceManagingupYourselfActivelisteningGivespecificwait timesStaffsatisfactionAcknowledgeManageUp yourphysicianExpressempathyFirst meetthe patient;then treatthe patientTeamworkEvery patient+ every time= good togreatEyecontactSit ateye-levelExceedpatientexpectationsReducepatientAnxietyThank youfor comingin todaytone ofvoiceExplainthe careyou areprovidingSmilePausebeforeenteringthe roomThankyou forcallingSmilewhenansweringthe phoneIntroduceyourselfand yourroleCommunicationPatientExperienceManagingupYourselfActivelisteningGivespecificwait timesStaffsatisfactionAcknowledgeManageUp yourphysicianExpressempathyFirst meetthe patient;then treatthe patientTeamworkEvery patient+ every time= good togreatEyecontactSit ateye-levelExceedpatientexpectationsReducepatientAnxiety

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for coming in today
  2. tone of voice
  3. Explain the care you are providing
  4. Smile
  5. Pause before entering the room
  6. Thank you for calling
  7. Smile when answering the phone
  8. Introduce yourself and your role
  9. Communication
  10. Patient Experience
  11. Managing up Yourself
  12. Active listening
  13. Give specific wait times
  14. Staff satisfaction
  15. Acknowledge
  16. Manage Up your physician
  17. Express empathy
  18. First meet the patient; then treat the patient
  19. Team work
  20. Every patient + every time = good to great
  21. Eye contact
  22. Sit at eye- level
  23. Exceed patient expectations
  24. Reduce patient Anxiety