Every patient+ every time= good togreattone ofvoiceGivespecificwait timesSmileManageUp yourphysicianTeamworkThank youfor comingin todayEyecontactExplainthe careyou areprovidingExceedpatientexpectationsThankyou forcallingExpressempathyManagingupYourselfFirst meetthe patient;then treatthe patientIntroduceyourselfand yourroleReducepatientAnxietyStaffsatisfactionSit ateye-levelAcknowledgePatientExperienceCommunicationActivelisteningSmilewhenansweringthe phonePausebeforeenteringthe roomEvery patient+ every time= good togreattone ofvoiceGivespecificwait timesSmileManageUp yourphysicianTeamworkThank youfor comingin todayEyecontactExplainthe careyou areprovidingExceedpatientexpectationsThankyou forcallingExpressempathyManagingupYourselfFirst meetthe patient;then treatthe patientIntroduceyourselfand yourroleReducepatientAnxietyStaffsatisfactionSit ateye-levelAcknowledgePatientExperienceCommunicationActivelisteningSmilewhenansweringthe phonePausebeforeenteringthe room

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Every patient + every time = good to great
  2. tone of voice
  3. Give specific wait times
  4. Smile
  5. Manage Up your physician
  6. Team work
  7. Thank you for coming in today
  8. Eye contact
  9. Explain the care you are providing
  10. Exceed patient expectations
  11. Thank you for calling
  12. Express empathy
  13. Managing up Yourself
  14. First meet the patient; then treat the patient
  15. Introduce yourself and your role
  16. Reduce patient Anxiety
  17. Staff satisfaction
  18. Sit at eye- level
  19. Acknowledge
  20. Patient Experience
  21. Communication
  22. Active listening
  23. Smile when answering the phone
  24. Pause before entering the room