Communication Acknowledge First meet the patient; then treat the patient Smile Reduce patient Anxiety Introduce yourself and your role Thank you for coming in today tone of voice Pause before entering the room Sit at eye- level Express empathy Patient Experience Active listening Team work Smile when answering the phone Every patient + every time = good to great Staff satisfaction Give specific wait times Managing up Yourself Exceed patient expectations Explain the care you are providing Eye contact Thank you for calling Manage Up your physician Communication Acknowledge First meet the patient; then treat the patient Smile Reduce patient Anxiety Introduce yourself and your role Thank you for coming in today tone of voice Pause before entering the room Sit at eye- level Express empathy Patient Experience Active listening Team work Smile when answering the phone Every patient + every time = good to great Staff satisfaction Give specific wait times Managing up Yourself Exceed patient expectations Explain the care you are providing Eye contact Thank you for calling Manage Up your physician
AIDET - Call List
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Communication
Acknowledge
First meet the patient; then treat the patient
Smile
Reduce patient Anxiety
Introduce yourself and your role
Thank you for coming in today
tone of voice
Pause before entering the room
Sit at eye- level
Express empathy
Patient Experience
Active listening
Team work
Smile when answering the phone
Every patient + every time = good to great
Staff satisfaction
Give specific wait times
Managing up Yourself
Exceed patient expectations
Explain the care you are providing
Eye contact
Thank you for calling
Manage Up your physician