ExpressempathyEyecontactSit ateye-levelPatientExperienceAcknowledgetone ofvoiceFirst meetthe patient;then treatthe patientExceedpatientexpectationsStaffsatisfactionExplainthe careyou areprovidingPausebeforeenteringthe roomCommunicationManagingupYourselfManageUp yourphysicianGivespecificwait timesThankyou forcallingSmileIntroduceyourselfand yourroleThank youfor comingin todayTeamworkSmilewhenansweringthe phoneEvery patient+ every time= good togreatActivelisteningReducepatientAnxietyExpressempathyEyecontactSit ateye-levelPatientExperienceAcknowledgetone ofvoiceFirst meetthe patient;then treatthe patientExceedpatientexpectationsStaffsatisfactionExplainthe careyou areprovidingPausebeforeenteringthe roomCommunicationManagingupYourselfManageUp yourphysicianGivespecificwait timesThankyou forcallingSmileIntroduceyourselfand yourroleThank youfor comingin todayTeamworkSmilewhenansweringthe phoneEvery patient+ every time= good togreatActivelisteningReducepatientAnxiety

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Express empathy
  2. Eye contact
  3. Sit at eye- level
  4. Patient Experience
  5. Acknowledge
  6. tone of voice
  7. First meet the patient; then treat the patient
  8. Exceed patient expectations
  9. Staff satisfaction
  10. Explain the care you are providing
  11. Pause before entering the room
  12. Communication
  13. Managing up Yourself
  14. Manage Up your physician
  15. Give specific wait times
  16. Thank you for calling
  17. Smile
  18. Introduce yourself and your role
  19. Thank you for coming in today
  20. Team work
  21. Smile when answering the phone
  22. Every patient + every time = good to great
  23. Active listening
  24. Reduce patient Anxiety