SmileManagingupYourselfReducepatientAnxietyManageUp yourphysicianExpressempathyTeamworkGivespecificwait timesExceedpatientexpectationsSmilewhenansweringthe phoneEvery patient+ every time= good togreatPausebeforeenteringthe roomStaffsatisfactionFirst meetthe patient;then treatthe patientSit ateye-levelCommunicationEyecontactExplainthe careyou areprovidingThank youfor comingin todayIntroduceyourselfand yourroletone ofvoicePatientExperienceAcknowledgeActivelisteningThankyou forcallingSmileManagingupYourselfReducepatientAnxietyManageUp yourphysicianExpressempathyTeamworkGivespecificwait timesExceedpatientexpectationsSmilewhenansweringthe phoneEvery patient+ every time= good togreatPausebeforeenteringthe roomStaffsatisfactionFirst meetthe patient;then treatthe patientSit ateye-levelCommunicationEyecontactExplainthe careyou areprovidingThank youfor comingin todayIntroduceyourselfand yourroletone ofvoicePatientExperienceAcknowledgeActivelisteningThankyou forcalling

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Smile
  2. Managing up Yourself
  3. Reduce patient Anxiety
  4. Manage Up your physician
  5. Express empathy
  6. Team work
  7. Give specific wait times
  8. Exceed patient expectations
  9. Smile when answering the phone
  10. Every patient + every time = good to great
  11. Pause before entering the room
  12. Staff satisfaction
  13. First meet the patient; then treat the patient
  14. Sit at eye- level
  15. Communication
  16. Eye contact
  17. Explain the care you are providing
  18. Thank you for coming in today
  19. Introduce yourself and your role
  20. tone of voice
  21. Patient Experience
  22. Acknowledge
  23. Active listening
  24. Thank you for calling