ManageUp yourphysicianManagingupYourselfEvery patient+ every time= good togreatExpressempathyPatientExperiencetone ofvoiceStaffsatisfactionExceedpatientexpectationsEyecontactIntroduceyourselfand yourrolePausebeforeenteringthe roomThankyou forcallingReducepatientAnxietyThank youfor comingin todayFirst meetthe patient;then treatthe patientTeamworkExplainthe careyou areprovidingActivelisteningSmilewhenansweringthe phoneSit ateye-levelAcknowledgeSmileGivespecificwait timesCommunicationManageUp yourphysicianManagingupYourselfEvery patient+ every time= good togreatExpressempathyPatientExperiencetone ofvoiceStaffsatisfactionExceedpatientexpectationsEyecontactIntroduceyourselfand yourrolePausebeforeenteringthe roomThankyou forcallingReducepatientAnxietyThank youfor comingin todayFirst meetthe patient;then treatthe patientTeamworkExplainthe careyou areprovidingActivelisteningSmilewhenansweringthe phoneSit ateye-levelAcknowledgeSmileGivespecificwait timesCommunication

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Manage Up your physician
  2. Managing up Yourself
  3. Every patient + every time = good to great
  4. Express empathy
  5. Patient Experience
  6. tone of voice
  7. Staff satisfaction
  8. Exceed patient expectations
  9. Eye contact
  10. Introduce yourself and your role
  11. Pause before entering the room
  12. Thank you for calling
  13. Reduce patient Anxiety
  14. Thank you for coming in today
  15. First meet the patient; then treat the patient
  16. Team work
  17. Explain the care you are providing
  18. Active listening
  19. Smile when answering the phone
  20. Sit at eye- level
  21. Acknowledge
  22. Smile
  23. Give specific wait times
  24. Communication