Pause before entering the room Reduce patient Anxiety Thank you for coming in today First meet the patient; then treat the patient Thank you for calling Eye contact Smile when answering the phone Active listening Smile Express empathy Give specific wait times Manage Up your physician Explain the care you are providing Patient Experience Acknowledge Staff satisfaction Exceed patient expectations Managing up Yourself Team work tone of voice Every patient + every time = good to great Introduce yourself and your role Sit at eye- level Communication Pause before entering the room Reduce patient Anxiety Thank you for coming in today First meet the patient; then treat the patient Thank you for calling Eye contact Smile when answering the phone Active listening Smile Express empathy Give specific wait times Manage Up your physician Explain the care you are providing Patient Experience Acknowledge Staff satisfaction Exceed patient expectations Managing up Yourself Team work tone of voice Every patient + every time = good to great Introduce yourself and your role Sit at eye- level Communication
AIDET - Call List
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Pause before entering the room
Reduce patient Anxiety
Thank you for coming in today
First meet the patient; then treat the patient
Thank you for calling
Eye contact
Smile when answering the phone
Active listening
Smile
Express empathy
Give specific wait times
Manage Up your physician
Explain the care you are providing
Patient Experience
Acknowledge
Staff satisfaction
Exceed patient expectations
Managing up Yourself
Team work
tone of voice
Every patient + every time = good to great
Introduce yourself and your role
Sit at eye- level
Communication