First meetthe patient;then treatthe patientManageUp yourphysicianExpressempathySmileGivespecificwait timesPausebeforeenteringthe roomSmilewhenansweringthe phoneExceedpatientexpectationsThank youfor comingin todayManagingupYourselfExplainthe careyou areprovidingTeamworkStaffsatisfactiontone ofvoiceSit ateye-levelThankyou forcallingActivelisteningCommunicationPatientExperienceEvery patient+ every time= good togreatAcknowledgeEyecontactIntroduceyourselfand yourroleReducepatientAnxietyFirst meetthe patient;then treatthe patientManageUp yourphysicianExpressempathySmileGivespecificwait timesPausebeforeenteringthe roomSmilewhenansweringthe phoneExceedpatientexpectationsThank youfor comingin todayManagingupYourselfExplainthe careyou areprovidingTeamworkStaffsatisfactiontone ofvoiceSit ateye-levelThankyou forcallingActivelisteningCommunicationPatientExperienceEvery patient+ every time= good togreatAcknowledgeEyecontactIntroduceyourselfand yourroleReducepatientAnxiety

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. First meet the patient; then treat the patient
  2. Manage Up your physician
  3. Express empathy
  4. Smile
  5. Give specific wait times
  6. Pause before entering the room
  7. Smile when answering the phone
  8. Exceed patient expectations
  9. Thank you for coming in today
  10. Managing up Yourself
  11. Explain the care you are providing
  12. Team work
  13. Staff satisfaction
  14. tone of voice
  15. Sit at eye- level
  16. Thank you for calling
  17. Active listening
  18. Communication
  19. Patient Experience
  20. Every patient + every time = good to great
  21. Acknowledge
  22. Eye contact
  23. Introduce yourself and your role
  24. Reduce patient Anxiety