Customerargues/disagreeswith legislation/informationprovided to themNotarialservices(Apostille,Legalisation,etc)Booked anappointmentat the STOPassportdamageddue towaterCustomerneedingpassport andtravelling inless than aweekBabyapplication,less than ayear oldCustomerstarts enquirywith “I’m anAustralianCitizen”Notice anerrormade inDVCustwants torenew butcan’tCall goingoverbreakRenewalFormRequestSentPC5/PC9formsAU PostbeingannoyingKids beingnoisy inbackground“My friendgot theirpassport inone week”Passportdamageddue to petCustomerthinks passportcollection isfrom PostofficeCust wantsanappointmentbut doesn’tmeet criteriaPhonecall takesless than5 minutesMultiplePPFpaymentsin one callAU PostgaveincorrectinfoCustomerBabbleson and onAsking forinfo aboutanotheradult’spassportDogsbarking inbackgroundLost/StolenpassportPassport eitherin printingqueue orposted/ readyfor collect whenthey callChangedespatchmethodCustomerdrivingCCMapplicationCustomerargues/disagreeswith legislation/informationprovided to themNotarialservices(Apostille,Legalisation,etc)Booked anappointmentat the STOPassportdamageddue towaterCustomerneedingpassport andtravelling inless than aweekBabyapplication,less than ayear oldCustomerstarts enquirywith “I’m anAustralianCitizen”Notice anerrormade inDVCustwants torenew butcan’tCall goingoverbreakRenewalFormRequestSentPC5/PC9formsAU PostbeingannoyingKids beingnoisy inbackground“My friendgot theirpassport inone week”Passportdamageddue to petCustomerthinks passportcollection isfrom PostofficeCust wantsanappointmentbut doesn’tmeet criteriaPhonecall takesless than5 minutesMultiplePPFpaymentsin one callAU PostgaveincorrectinfoCustomerBabbleson and onAsking forinfo aboutanotheradult’spassportDogsbarking inbackgroundLost/StolenpassportPassport eitherin printingqueue orposted/ readyfor collect whenthey callChangedespatchmethodCustomerdrivingCCMapplication

Telephony Easy Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer argues/disagrees with legislation/ information provided to them
  2. Notarial services (Apostille, Legalisation, etc)
  3. Booked an appointment at the STO
  4. Passport damaged due to water
  5. Customer needing passport and travelling in less than a week
  6. Baby application, less than a year old
  7. Customer starts enquiry with “I’m an Australian Citizen”
  8. Notice an error made in DV
  9. Cust wants to renew but can’t
  10. Call going over break
  11. Renewal Form Request
  12. Sent PC5/PC9 forms
  13. AU Post being annoying
  14. Kids being noisy in background
  15. “My friend got their passport in one week”
  16. Passport damaged due to pet
  17. Customer thinks passport collection is from Post office
  18. Cust wants an appointment but doesn’t meet criteria
  19. Phone call takes less than 5 minutes
  20. Multiple PPF payments in one call
  21. AU Post gave incorrect info
  22. Customer Babbles on and on
  23. Asking for info about another adult’s passport
  24. Dogs barking in background
  25. Lost/Stolen passport
  26. Passport either in printing queue or posted/ ready for collect when they call
  27. Change despatch method
  28. Customer driving
  29. CCM application