Customerthinks passportcollection isfrom PostofficeAU PostgaveincorrectinfoDogsbarking inbackgroundCustwants torenew butcan’tAsking forinfo aboutanotheradult’spassportCustomerneedingpassport andtravelling inless than aweekCustomerstarts enquirywith “I’m anAustralianCitizen”Passportdamageddue to petRenewalFormRequestCustomerdrivingCCMapplicationCustomerargues/disagreeswith legislation/informationprovided to themNotarialservices(Apostille,Legalisation,etc)Kids beingnoisy inbackgroundMultiplePPFpaymentsin one callNotice anerrormade inDVAU PostbeingannoyingCust wantsanappointmentbut doesn’tmeet criteriaPhonecall takesless than5 minutesSentPC5/PC9formsPassportdamageddue towaterLost/StolenpassportCustomerBabbleson and onChangedespatchmethod“My friendgot theirpassport inone week”Babyapplication,less than ayear oldCall goingoverbreakBooked anappointmentat the STOPassport eitherin printingqueue orposted/ readyfor collect whenthey callCustomerthinks passportcollection isfrom PostofficeAU PostgaveincorrectinfoDogsbarking inbackgroundCustwants torenew butcan’tAsking forinfo aboutanotheradult’spassportCustomerneedingpassport andtravelling inless than aweekCustomerstarts enquirywith “I’m anAustralianCitizen”Passportdamageddue to petRenewalFormRequestCustomerdrivingCCMapplicationCustomerargues/disagreeswith legislation/informationprovided to themNotarialservices(Apostille,Legalisation,etc)Kids beingnoisy inbackgroundMultiplePPFpaymentsin one callNotice anerrormade inDVAU PostbeingannoyingCust wantsanappointmentbut doesn’tmeet criteriaPhonecall takesless than5 minutesSentPC5/PC9formsPassportdamageddue towaterLost/StolenpassportCustomerBabbleson and onChangedespatchmethod“My friendgot theirpassport inone week”Babyapplication,less than ayear oldCall goingoverbreakBooked anappointmentat the STOPassport eitherin printingqueue orposted/ readyfor collect whenthey call

Telephony Easy Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer thinks passport collection is from Post office
  2. AU Post gave incorrect info
  3. Dogs barking in background
  4. Cust wants to renew but can’t
  5. Asking for info about another adult’s passport
  6. Customer needing passport and travelling in less than a week
  7. Customer starts enquiry with “I’m an Australian Citizen”
  8. Passport damaged due to pet
  9. Renewal Form Request
  10. Customer driving
  11. CCM application
  12. Customer argues/disagrees with legislation/ information provided to them
  13. Notarial services (Apostille, Legalisation, etc)
  14. Kids being noisy in background
  15. Multiple PPF payments in one call
  16. Notice an error made in DV
  17. AU Post being annoying
  18. Cust wants an appointment but doesn’t meet criteria
  19. Phone call takes less than 5 minutes
  20. Sent PC5/PC9 forms
  21. Passport damaged due to water
  22. Lost/Stolen passport
  23. Customer Babbles on and on
  24. Change despatch method
  25. “My friend got their passport in one week”
  26. Baby application, less than a year old
  27. Call going over break
  28. Booked an appointment at the STO
  29. Passport either in printing queue or posted/ ready for collect when they call