“My friendgot theirpassport inone week”Kids beingnoisy inbackgroundCustomerBabbleson and onCustomerneedingpassport andtravelling inless than aweekBooked anappointmentat the STOCustwants torenew butcan’tCust wantsanappointmentbut doesn’tmeet criteriaAU PostgaveincorrectinfoCustomerstarts enquirywith “I’m anAustralianCitizen”RenewalFormRequestCustomerdrivingPassportdamageddue towaterBabyapplication,less than ayear oldAsking forinfo aboutanotheradult’spassportCall goingoverbreakNotarialservices(Apostille,Legalisation,etc)Passportdamageddue to petLost/StolenpassportCCMapplicationChangedespatchmethodSentPC5/PC9formsAU PostbeingannoyingPassport eitherin printingqueue orposted/ readyfor collect whenthey callMultiplePPFpaymentsin one callNotice anerrormade inDVDogsbarking inbackgroundPhonecall takesless than5 minutesCustomerargues/disagreeswith legislation/informationprovided to themCustomerthinks passportcollection isfrom Postoffice“My friendgot theirpassport inone week”Kids beingnoisy inbackgroundCustomerBabbleson and onCustomerneedingpassport andtravelling inless than aweekBooked anappointmentat the STOCustwants torenew butcan’tCust wantsanappointmentbut doesn’tmeet criteriaAU PostgaveincorrectinfoCustomerstarts enquirywith “I’m anAustralianCitizen”RenewalFormRequestCustomerdrivingPassportdamageddue towaterBabyapplication,less than ayear oldAsking forinfo aboutanotheradult’spassportCall goingoverbreakNotarialservices(Apostille,Legalisation,etc)Passportdamageddue to petLost/StolenpassportCCMapplicationChangedespatchmethodSentPC5/PC9formsAU PostbeingannoyingPassport eitherin printingqueue orposted/ readyfor collect whenthey callMultiplePPFpaymentsin one callNotice anerrormade inDVDogsbarking inbackgroundPhonecall takesless than5 minutesCustomerargues/disagreeswith legislation/informationprovided to themCustomerthinks passportcollection isfrom Postoffice

Telephony Easy Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “My friend got their passport in one week”
  2. Kids being noisy in background
  3. Customer Babbles on and on
  4. Customer needing passport and travelling in less than a week
  5. Booked an appointment at the STO
  6. Cust wants to renew but can’t
  7. Cust wants an appointment but doesn’t meet criteria
  8. AU Post gave incorrect info
  9. Customer starts enquiry with “I’m an Australian Citizen”
  10. Renewal Form Request
  11. Customer driving
  12. Passport damaged due to water
  13. Baby application, less than a year old
  14. Asking for info about another adult’s passport
  15. Call going over break
  16. Notarial services (Apostille, Legalisation, etc)
  17. Passport damaged due to pet
  18. Lost/Stolen passport
  19. CCM application
  20. Change despatch method
  21. Sent PC5/PC9 forms
  22. AU Post being annoying
  23. Passport either in printing queue or posted/ ready for collect when they call
  24. Multiple PPF payments in one call
  25. Notice an error made in DV
  26. Dogs barking in background
  27. Phone call takes less than 5 minutes
  28. Customer argues/disagrees with legislation/ information provided to them
  29. Customer thinks passport collection is from Post office