SentPC5/PC9formsAU PostbeingannoyingRenewalFormRequestAsking forinfo aboutanotheradult’spassportPassportdamageddue towaterCustwants torenew butcan’tCustomerBabbleson and onDogsbarking inbackgroundCustomerthinks passportcollection isfrom PostofficeCustomerdrivingCustomerstarts enquirywith “I’m anAustralianCitizen”Kids beingnoisy inbackgroundCust wantsanappointmentbut doesn’tmeet criteriaMultiplePPFpaymentsin one callCustomerneedingpassport andtravelling inless than aweekAU PostgaveincorrectinfoPassportdamageddue to petNotice anerrormade inDVBooked anappointmentat the STOChangedespatchmethodCustomerargues/disagreeswith legislation/informationprovided to themLost/StolenpassportPhonecall takesless than5 minutesBabyapplication,less than ayear oldNotarialservices(Apostille,Legalisation,etc)Passport eitherin printingqueue orposted/ readyfor collect whenthey callCCMapplication“My friendgot theirpassport inone week”Call goingoverbreakSentPC5/PC9formsAU PostbeingannoyingRenewalFormRequestAsking forinfo aboutanotheradult’spassportPassportdamageddue towaterCustwants torenew butcan’tCustomerBabbleson and onDogsbarking inbackgroundCustomerthinks passportcollection isfrom PostofficeCustomerdrivingCustomerstarts enquirywith “I’m anAustralianCitizen”Kids beingnoisy inbackgroundCust wantsanappointmentbut doesn’tmeet criteriaMultiplePPFpaymentsin one callCustomerneedingpassport andtravelling inless than aweekAU PostgaveincorrectinfoPassportdamageddue to petNotice anerrormade inDVBooked anappointmentat the STOChangedespatchmethodCustomerargues/disagreeswith legislation/informationprovided to themLost/StolenpassportPhonecall takesless than5 minutesBabyapplication,less than ayear oldNotarialservices(Apostille,Legalisation,etc)Passport eitherin printingqueue orposted/ readyfor collect whenthey callCCMapplication“My friendgot theirpassport inone week”Call goingoverbreak

Telephony Easy Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent PC5/PC9 forms
  2. AU Post being annoying
  3. Renewal Form Request
  4. Asking for info about another adult’s passport
  5. Passport damaged due to water
  6. Cust wants to renew but can’t
  7. Customer Babbles on and on
  8. Dogs barking in background
  9. Customer thinks passport collection is from Post office
  10. Customer driving
  11. Customer starts enquiry with “I’m an Australian Citizen”
  12. Kids being noisy in background
  13. Cust wants an appointment but doesn’t meet criteria
  14. Multiple PPF payments in one call
  15. Customer needing passport and travelling in less than a week
  16. AU Post gave incorrect info
  17. Passport damaged due to pet
  18. Notice an error made in DV
  19. Booked an appointment at the STO
  20. Change despatch method
  21. Customer argues/disagrees with legislation/ information provided to them
  22. Lost/Stolen passport
  23. Phone call takes less than 5 minutes
  24. Baby application, less than a year old
  25. Notarial services (Apostille, Legalisation, etc)
  26. Passport either in printing queue or posted/ ready for collect when they call
  27. CCM application
  28. “My friend got their passport in one week”
  29. Call going over break