(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer thinks passport collection is from Post office
AU Post gave incorrect info
Dogs barking in background
Cust wants to renew but can’t
Asking for info about another adult’s passport
Customer needing passport and travelling in less than a week
Customer starts enquiry with “I’m an Australian Citizen”
Passport damaged due to pet
Renewal Form Request
Customer driving
CCM application
Customer argues/disagrees with legislation/ information provided to them
Notarial services (Apostille, Legalisation, etc)
Kids being noisy in background
Multiple PPF payments in one call
Notice an error made in DV
AU Post being annoying
Cust wants an appointment but doesn’t meet criteria
Phone call takes less than 5 minutes
Sent PC5/PC9 forms
Passport damaged due to water
Lost/Stolen passport
Customer Babbles on and on
Change despatch method
“My friend got their passport in one week”
Baby application, less than a year old
Call going over break
Booked an appointment at the STO
Passport either in printing queue or posted/ ready for collect when they call