Passportdamageddue to petRenewalFormRequestCustomerthinks passportcollection isfrom PostofficeCustomerargues/disagreeswith legislation/informationprovided to themAsking forinfo aboutanotheradult’spassportCustomerBabbleson and onBabyapplication,less than ayear oldMultiplePPFpaymentsin one callPassport eitherin printingqueue orposted/ readyfor collect whenthey callBooked anappointmentat the STOCall goingoverbreakKids beingnoisy inbackgroundAU PostbeingannoyingCustomerneedingpassport andtravelling inless than aweekLost/StolenpassportCust wantsanappointmentbut doesn’tmeet criteriaChangedespatchmethodCustomerstarts enquirywith “I’m anAustralianCitizen”Notice anerrormade inDVCustwants torenew butcan’t“My friendgot theirpassport inone week”Notarialservices(Apostille,Legalisation,etc)CCMapplicationCustomerdrivingAU PostgaveincorrectinfoSentPC5/PC9formsDogsbarking inbackgroundPhonecall takesless than5 minutesPassportdamageddue towaterPassportdamageddue to petRenewalFormRequestCustomerthinks passportcollection isfrom PostofficeCustomerargues/disagreeswith legislation/informationprovided to themAsking forinfo aboutanotheradult’spassportCustomerBabbleson and onBabyapplication,less than ayear oldMultiplePPFpaymentsin one callPassport eitherin printingqueue orposted/ readyfor collect whenthey callBooked anappointmentat the STOCall goingoverbreakKids beingnoisy inbackgroundAU PostbeingannoyingCustomerneedingpassport andtravelling inless than aweekLost/StolenpassportCust wantsanappointmentbut doesn’tmeet criteriaChangedespatchmethodCustomerstarts enquirywith “I’m anAustralianCitizen”Notice anerrormade inDVCustwants torenew butcan’t“My friendgot theirpassport inone week”Notarialservices(Apostille,Legalisation,etc)CCMapplicationCustomerdrivingAU PostgaveincorrectinfoSentPC5/PC9formsDogsbarking inbackgroundPhonecall takesless than5 minutesPassportdamageddue towater

Telephony Easy Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Passport damaged due to pet
  2. Renewal Form Request
  3. Customer thinks passport collection is from Post office
  4. Customer argues/disagrees with legislation/ information provided to them
  5. Asking for info about another adult’s passport
  6. Customer Babbles on and on
  7. Baby application, less than a year old
  8. Multiple PPF payments in one call
  9. Passport either in printing queue or posted/ ready for collect when they call
  10. Booked an appointment at the STO
  11. Call going over break
  12. Kids being noisy in background
  13. AU Post being annoying
  14. Customer needing passport and travelling in less than a week
  15. Lost/Stolen passport
  16. Cust wants an appointment but doesn’t meet criteria
  17. Change despatch method
  18. Customer starts enquiry with “I’m an Australian Citizen”
  19. Notice an error made in DV
  20. Cust wants to renew but can’t
  21. “My friend got their passport in one week”
  22. Notarial services (Apostille, Legalisation, etc)
  23. CCM application
  24. Customer driving
  25. AU Post gave incorrect info
  26. Sent PC5/PC9 forms
  27. Dogs barking in background
  28. Phone call takes less than 5 minutes
  29. Passport damaged due to water