SentPC5/PC9formsCustwants torenew butcan’t“My friendgot theirpassport inone week”MultiplePPFpaymentsin one callRenewalFormRequestCust wantsanappointmentbut doesn’tmeet criteriaCustomerargues/disagreeswith legislation/informationprovided to themCustomerneedingpassport andtravelling inless than aweekDogsbarking inbackgroundBabyapplication,less than ayear oldPassportdamageddue towaterLost/StolenpassportCall goingoverbreakCustomerstarts enquirywith “I’m anAustralianCitizen”AU PostbeingannoyingAsking forinfo aboutanotheradult’spassportPassport eitherin printingqueue orposted/ readyfor collect whenthey callPassportdamageddue to petChangedespatchmethodCustomerBabbleson and onNotarialservices(Apostille,Legalisation,etc)Booked anappointmentat the STOAU PostgaveincorrectinfoCCMapplicationKids beingnoisy inbackgroundNotice anerrormade inDVCustomerthinks passportcollection isfrom PostofficePhonecall takesless than5 minutesCustomerdrivingSentPC5/PC9formsCustwants torenew butcan’t“My friendgot theirpassport inone week”MultiplePPFpaymentsin one callRenewalFormRequestCust wantsanappointmentbut doesn’tmeet criteriaCustomerargues/disagreeswith legislation/informationprovided to themCustomerneedingpassport andtravelling inless than aweekDogsbarking inbackgroundBabyapplication,less than ayear oldPassportdamageddue towaterLost/StolenpassportCall goingoverbreakCustomerstarts enquirywith “I’m anAustralianCitizen”AU PostbeingannoyingAsking forinfo aboutanotheradult’spassportPassport eitherin printingqueue orposted/ readyfor collect whenthey callPassportdamageddue to petChangedespatchmethodCustomerBabbleson and onNotarialservices(Apostille,Legalisation,etc)Booked anappointmentat the STOAU PostgaveincorrectinfoCCMapplicationKids beingnoisy inbackgroundNotice anerrormade inDVCustomerthinks passportcollection isfrom PostofficePhonecall takesless than5 minutesCustomerdriving

Telephony Easy Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent PC5/PC9 forms
  2. Cust wants to renew but can’t
  3. “My friend got their passport in one week”
  4. Multiple PPF payments in one call
  5. Renewal Form Request
  6. Cust wants an appointment but doesn’t meet criteria
  7. Customer argues/disagrees with legislation/ information provided to them
  8. Customer needing passport and travelling in less than a week
  9. Dogs barking in background
  10. Baby application, less than a year old
  11. Passport damaged due to water
  12. Lost/Stolen passport
  13. Call going over break
  14. Customer starts enquiry with “I’m an Australian Citizen”
  15. AU Post being annoying
  16. Asking for info about another adult’s passport
  17. Passport either in printing queue or posted/ ready for collect when they call
  18. Passport damaged due to pet
  19. Change despatch method
  20. Customer Babbles on and on
  21. Notarial services (Apostille, Legalisation, etc)
  22. Booked an appointment at the STO
  23. AU Post gave incorrect info
  24. CCM application
  25. Kids being noisy in background
  26. Notice an error made in DV
  27. Customer thinks passport collection is from Post office
  28. Phone call takes less than 5 minutes
  29. Customer driving