Cust wantsanappointmentbut doesn’tmeet criteriaKids beingnoisy inbackgroundCustwants torenew butcan’tMultiplePPFpaymentsin one callNotice anerrormade inDVChangedespatchmethodCustomerstarts enquirywith “I’m anAustralianCitizen”Customerargues/disagreeswith legislation/informationprovided to themCustomerdrivingSentPC5/PC9formsNotarialservices(Apostille,Legalisation,etc)AU PostbeingannoyingCustomerneedingpassport andtravelling inless than aweekCustomerBabbleson and onAU Postgaveincorrectinfo“My friendgot theirpassport inone week”Lost/StolenpassportBabyapplication,less than ayear oldCCMapplicationCall goingoverbreakRenewalFormRequestPassport eitherin printingqueue orposted/ readyfor collect whenthey callAsking forinfo aboutanotheradult’spassportPassportdamageddue towaterPassportdamageddue to petBooked anappointmentat the STOCustomerthinks passportcollection isfrom PostofficeDogsbarking inbackgroundPhonecall takesless than5 minutesCust wantsanappointmentbut doesn’tmeet criteriaKids beingnoisy inbackgroundCustwants torenew butcan’tMultiplePPFpaymentsin one callNotice anerrormade inDVChangedespatchmethodCustomerstarts enquirywith “I’m anAustralianCitizen”Customerargues/disagreeswith legislation/informationprovided to themCustomerdrivingSentPC5/PC9formsNotarialservices(Apostille,Legalisation,etc)AU PostbeingannoyingCustomerneedingpassport andtravelling inless than aweekCustomerBabbleson and onAU Postgaveincorrectinfo“My friendgot theirpassport inone week”Lost/StolenpassportBabyapplication,less than ayear oldCCMapplicationCall goingoverbreakRenewalFormRequestPassport eitherin printingqueue orposted/ readyfor collect whenthey callAsking forinfo aboutanotheradult’spassportPassportdamageddue towaterPassportdamageddue to petBooked anappointmentat the STOCustomerthinks passportcollection isfrom PostofficeDogsbarking inbackgroundPhonecall takesless than5 minutes

Telephony Easy Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cust wants an appointment but doesn’t meet criteria
  2. Kids being noisy in background
  3. Cust wants to renew but can’t
  4. Multiple PPF payments in one call
  5. Notice an error made in DV
  6. Change despatch method
  7. Customer starts enquiry with “I’m an Australian Citizen”
  8. Customer argues/disagrees with legislation/ information provided to them
  9. Customer driving
  10. Sent PC5/PC9 forms
  11. Notarial services (Apostille, Legalisation, etc)
  12. AU Post being annoying
  13. Customer needing passport and travelling in less than a week
  14. Customer Babbles on and on
  15. AU Post gave incorrect info
  16. “My friend got their passport in one week”
  17. Lost/Stolen passport
  18. Baby application, less than a year old
  19. CCM application
  20. Call going over break
  21. Renewal Form Request
  22. Passport either in printing queue or posted/ ready for collect when they call
  23. Asking for info about another adult’s passport
  24. Passport damaged due to water
  25. Passport damaged due to pet
  26. Booked an appointment at the STO
  27. Customer thinks passport collection is from Post office
  28. Dogs barking in background
  29. Phone call takes less than 5 minutes