(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Dogs barking in background
Asking for info about another adult’s passport
Cust wants an appointment but doesn’t meet criteria
AU Post gave incorrect info
Notice an error made in DV
Notarial services (Apostille, Legalisation, etc)
Passport damaged due to pet
Customer starts enquiry with “I’m an Australian Citizen”
Sent PC5/PC9 forms
Kids being noisy in background
Booked an appointment at the STO
Passport either in printing queue or posted/ ready for collect when they call
Cust wants to renew but can’t
Passport damaged due to water
CCM application
Lost/Stolen passport
AU Post being annoying
Baby application, less than a year old
Customer argues/disagrees with legislation/ information provided to them
Customer driving
Customer thinks passport collection is from Post office
Customer Babbles on and on
Phone call takes less than 5 minutes
Renewal Form Request
Customer needing passport and travelling in less than a week
