SentPC5/PC9formsAsking forinfo aboutanotheradult’spassportCustomerthinks passportcollection isfrom PostofficeRenewalFormRequestKids beingnoisy inbackgroundCust wantsanappointmentbut doesn’tmeet criteriaPhonecall takesless than5 minutesPassport eitherin printingqueue orposted/ readyfor collect whenthey callAU PostgaveincorrectinfoCustomerstarts enquirywith “I’m anAustralianCitizen”Babyapplication,less than ayear oldPassportdamageddue to petNotice anerrormade inDVCustomerdrivingLost/StolenpassportCustomerargues/disagreeswith legislation/informationprovided to themCustomerBabbleson and onCall goingoverbreakAU PostbeingannoyingPassportdamageddue towaterCustomerneedingpassport andtravelling inless than aweekBooked anappointmentat the STOChangedespatchmethod“My friendgot theirpassport inone week”Dogsbarking inbackgroundNotarialservices(Apostille,Legalisation,etc)CCMapplicationMultiplePPFpaymentsin one callCustwants torenew butcan’tSentPC5/PC9formsAsking forinfo aboutanotheradult’spassportCustomerthinks passportcollection isfrom PostofficeRenewalFormRequestKids beingnoisy inbackgroundCust wantsanappointmentbut doesn’tmeet criteriaPhonecall takesless than5 minutesPassport eitherin printingqueue orposted/ readyfor collect whenthey callAU PostgaveincorrectinfoCustomerstarts enquirywith “I’m anAustralianCitizen”Babyapplication,less than ayear oldPassportdamageddue to petNotice anerrormade inDVCustomerdrivingLost/StolenpassportCustomerargues/disagreeswith legislation/informationprovided to themCustomerBabbleson and onCall goingoverbreakAU PostbeingannoyingPassportdamageddue towaterCustomerneedingpassport andtravelling inless than aweekBooked anappointmentat the STOChangedespatchmethod“My friendgot theirpassport inone week”Dogsbarking inbackgroundNotarialservices(Apostille,Legalisation,etc)CCMapplicationMultiplePPFpaymentsin one callCustwants torenew butcan’t

Telephony Easy Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent PC5/PC9 forms
  2. Asking for info about another adult’s passport
  3. Customer thinks passport collection is from Post office
  4. Renewal Form Request
  5. Kids being noisy in background
  6. Cust wants an appointment but doesn’t meet criteria
  7. Phone call takes less than 5 minutes
  8. Passport either in printing queue or posted/ ready for collect when they call
  9. AU Post gave incorrect info
  10. Customer starts enquiry with “I’m an Australian Citizen”
  11. Baby application, less than a year old
  12. Passport damaged due to pet
  13. Notice an error made in DV
  14. Customer driving
  15. Lost/Stolen passport
  16. Customer argues/disagrees with legislation/ information provided to them
  17. Customer Babbles on and on
  18. Call going over break
  19. AU Post being annoying
  20. Passport damaged due to water
  21. Customer needing passport and travelling in less than a week
  22. Booked an appointment at the STO
  23. Change despatch method
  24. “My friend got their passport in one week”
  25. Dogs barking in background
  26. Notarial services (Apostille, Legalisation, etc)
  27. CCM application
  28. Multiple PPF payments in one call
  29. Cust wants to renew but can’t