(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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CCM application
Passport damaged due to pet
Notice an error made in DV
Customer thinks passport collection is from Post office
Customer starts enquiry with “I’m an Australian Citizen”
Cust wants an appointment but doesn’t meet criteria
Change despatch method
Baby application, less than a year old
Dogs barking in background
Passport either in printing queue or posted/ ready for collect when they call
Kids being noisy in background
AU Post gave incorrect info
Passport damaged due to water
“My friend got their passport in one week”
Asking for info about another adult’s passport
Phone call takes less than 5 minutes
Booked an appointment at the STO
Lost/Stolen passport
Call going over break
AU Post being annoying
Renewal Form Request
Customer driving
Customer argues/disagrees with legislation/ information provided to them
Multiple PPF payments in one call
Customer Babbles on and on
Customer needing passport and travelling in less than a week
