(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Caller does not pass POI
Customer Babbles on and on
Customer is complaining about something that is their fault
TIS/National Relay call
Customer doesn't hang up at end of call
Customer starts enquiry with “I’m an Australian Citizen”
Customer argues/disagrees with legislation/ information provided to them
“Can I just go into the Office?”
Call going over break
Call terminated randomly
Dogs barking in background
Home Affairs call (citizenship, visa)
Baby application, less than a year old
Kids being noisy in background
Multiple PPF payments in one call
Change despatch method
Customer needing passport and travelling in less than a week
Reset OPAS password
Notarial services (Apostille, Legalisation, etc)
Passport either in printing queue or posted/ ready for collect when they call
Applicant requests refund
AU Post gave incorrect info
Booked an appointment at the STO
Customer calling from bathroom
Customer finds passport after reporting it as lost/stolen
Submitted a FAST request and waited less than 5 minutes for a response
Customer thinks passport collection is from Post office
Had an escalation
Faulty chip
Phone call takes less than 5 minutes
International call
AU Post being annoying
Damaged Passport
“My friend got their passport in one week”
Child/pet caused damage to passport
Asking about a different country’s passport/entry requirements
