(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Asking for info about another adult’s passport
Notarial services (Apostille, Legalisation, etc)
Customer needing passport and travelling in less than a week
Booked an appointment at the STO
Sent PC5/PC9 forms
Passport either in printing queue or posted/ ready for collect when they call
Dogs barking in background
Cust wants an appointment but doesn’t meet criteria
Customer driving
Call going over break
Customer argues/disagrees with legislation/ information provided to them
“My friend got their passport in one week”
Kids being noisy in background
Passport damaged due to pet
Baby application, less than a year old
Phone call takes less than 5 minutes
Customer Babbles on and on
Customer starts enquiry with “I’m an Australian Citizen”
Customer thinks passport collection is from Post office
