Cust wantsanappointmentbut doesn’tmeet criteriaAU PostgaveincorrectinfoSentPC5/PC9formsPassport eitherin printingqueue orposted/ readyfor collect whenthey callCustwants torenew butcan’tNotice anerrormade inDV“My friendgot theirpassport inone week”CustomerBabbleson and onAsking forinfo aboutanotheradult’spassportCCMapplicationPhonecall takesless than5 minutesMultiplePPFpaymentsin one callCustomerthinks passportcollection isfrom PostofficeChangedespatchmethodCall goingoverbreakPassportdamageddue to petPassportdamageddue towaterCustomerargues/disagreeswith legislation/informationprovided to themRenewalFormRequestBabyapplication,less than ayear oldCustomerdrivingCustomerstarts enquirywith “I’m anAustralianCitizen”Customerneedingpassport andtravelling inless than aweekAU PostbeingannoyingLost/StolenpassportNotarialservices(Apostille,Legalisation,etc)Kids beingnoisy inbackgroundBooked anappointmentat the STODogsbarking inbackgroundCust wantsanappointmentbut doesn’tmeet criteriaAU PostgaveincorrectinfoSentPC5/PC9formsPassport eitherin printingqueue orposted/ readyfor collect whenthey callCustwants torenew butcan’tNotice anerrormade inDV“My friendgot theirpassport inone week”CustomerBabbleson and onAsking forinfo aboutanotheradult’spassportCCMapplicationPhonecall takesless than5 minutesMultiplePPFpaymentsin one callCustomerthinks passportcollection isfrom PostofficeChangedespatchmethodCall goingoverbreakPassportdamageddue to petPassportdamageddue towaterCustomerargues/disagreeswith legislation/informationprovided to themRenewalFormRequestBabyapplication,less than ayear oldCustomerdrivingCustomerstarts enquirywith “I’m anAustralianCitizen”Customerneedingpassport andtravelling inless than aweekAU PostbeingannoyingLost/StolenpassportNotarialservices(Apostille,Legalisation,etc)Kids beingnoisy inbackgroundBooked anappointmentat the STODogsbarking inbackground

Telephony Easy Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cust wants an appointment but doesn’t meet criteria
  2. AU Post gave incorrect info
  3. Sent PC5/PC9 forms
  4. Passport either in printing queue or posted/ ready for collect when they call
  5. Cust wants to renew but can’t
  6. Notice an error made in DV
  7. “My friend got their passport in one week”
  8. Customer Babbles on and on
  9. Asking for info about another adult’s passport
  10. CCM application
  11. Phone call takes less than 5 minutes
  12. Multiple PPF payments in one call
  13. Customer thinks passport collection is from Post office
  14. Change despatch method
  15. Call going over break
  16. Passport damaged due to pet
  17. Passport damaged due to water
  18. Customer argues/disagrees with legislation/ information provided to them
  19. Renewal Form Request
  20. Baby application, less than a year old
  21. Customer driving
  22. Customer starts enquiry with “I’m an Australian Citizen”
  23. Customer needing passport and travelling in less than a week
  24. AU Post being annoying
  25. Lost/Stolen passport
  26. Notarial services (Apostille, Legalisation, etc)
  27. Kids being noisy in background
  28. Booked an appointment at the STO
  29. Dogs barking in background