Notice anerrormade inDVBabyapplication,less than ayear old“My friendgot theirpassport inone week”SentPC5/PC9formsCustomerargues/disagreeswith legislation/informationprovided to themCustomerneedingpassport andtravelling inless than aweekMultiplePPFpaymentsin one callNotarialservices(Apostille,Legalisation,etc)CCMapplicationAU PostgaveincorrectinfoChangedespatchmethodPhonecall takesless than5 minutesAU PostbeingannoyingCust wantsanappointmentbut doesn’tmeet criteriaDogsbarking inbackgroundPassportdamageddue to petCustomerdrivingAsking forinfo aboutanotheradult’spassportCustomerstarts enquirywith “I’m anAustralianCitizen”Booked anappointmentat the STOCall goingoverbreakCustwants torenew butcan’tLost/StolenpassportCustomerthinks passportcollection isfrom PostofficeRenewalFormRequestPassportdamageddue towaterCustomerBabbleson and onKids beingnoisy inbackgroundPassport eitherin printingqueue orposted/ readyfor collect whenthey callNotice anerrormade inDVBabyapplication,less than ayear old“My friendgot theirpassport inone week”SentPC5/PC9formsCustomerargues/disagreeswith legislation/informationprovided to themCustomerneedingpassport andtravelling inless than aweekMultiplePPFpaymentsin one callNotarialservices(Apostille,Legalisation,etc)CCMapplicationAU PostgaveincorrectinfoChangedespatchmethodPhonecall takesless than5 minutesAU PostbeingannoyingCust wantsanappointmentbut doesn’tmeet criteriaDogsbarking inbackgroundPassportdamageddue to petCustomerdrivingAsking forinfo aboutanotheradult’spassportCustomerstarts enquirywith “I’m anAustralianCitizen”Booked anappointmentat the STOCall goingoverbreakCustwants torenew butcan’tLost/StolenpassportCustomerthinks passportcollection isfrom PostofficeRenewalFormRequestPassportdamageddue towaterCustomerBabbleson and onKids beingnoisy inbackgroundPassport eitherin printingqueue orposted/ readyfor collect whenthey call

Telephony Easy Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Notice an error made in DV
  2. Baby application, less than a year old
  3. “My friend got their passport in one week”
  4. Sent PC5/PC9 forms
  5. Customer argues/disagrees with legislation/ information provided to them
  6. Customer needing passport and travelling in less than a week
  7. Multiple PPF payments in one call
  8. Notarial services (Apostille, Legalisation, etc)
  9. CCM application
  10. AU Post gave incorrect info
  11. Change despatch method
  12. Phone call takes less than 5 minutes
  13. AU Post being annoying
  14. Cust wants an appointment but doesn’t meet criteria
  15. Dogs barking in background
  16. Passport damaged due to pet
  17. Customer driving
  18. Asking for info about another adult’s passport
  19. Customer starts enquiry with “I’m an Australian Citizen”
  20. Booked an appointment at the STO
  21. Call going over break
  22. Cust wants to renew but can’t
  23. Lost/Stolen passport
  24. Customer thinks passport collection is from Post office
  25. Renewal Form Request
  26. Passport damaged due to water
  27. Customer Babbles on and on
  28. Kids being noisy in background
  29. Passport either in printing queue or posted/ ready for collect when they call