Passportdamageddue to petAU PostbeingannoyingCall goingoverbreakNotice anerrormade inDV“My friendgot theirpassport inone week”Phonecall takesless than5 minutesCustomerdrivingBooked anappointmentat the STORenewalFormRequestMultiplePPFpaymentsin one callCustomerBabbleson and onCustomerneedingpassport andtravelling inless than aweekCustomerargues/disagreeswith legislation/informationprovided to themChangedespatchmethodSentPC5/PC9formsKids beingnoisy inbackgroundCustomerstarts enquirywith “I’m anAustralianCitizen”AU PostgaveincorrectinfoCustwants torenew butcan’tCCMapplicationLost/StolenpassportPassport eitherin printingqueue orposted/ readyfor collect whenthey callCustomerthinks passportcollection isfrom PostofficeNotarialservices(Apostille,Legalisation,etc)Passportdamageddue towaterBabyapplication,less than ayear oldAsking forinfo aboutanotheradult’spassportDogsbarking inbackgroundCust wantsanappointmentbut doesn’tmeet criteriaPassportdamageddue to petAU PostbeingannoyingCall goingoverbreakNotice anerrormade inDV“My friendgot theirpassport inone week”Phonecall takesless than5 minutesCustomerdrivingBooked anappointmentat the STORenewalFormRequestMultiplePPFpaymentsin one callCustomerBabbleson and onCustomerneedingpassport andtravelling inless than aweekCustomerargues/disagreeswith legislation/informationprovided to themChangedespatchmethodSentPC5/PC9formsKids beingnoisy inbackgroundCustomerstarts enquirywith “I’m anAustralianCitizen”AU PostgaveincorrectinfoCustwants torenew butcan’tCCMapplicationLost/StolenpassportPassport eitherin printingqueue orposted/ readyfor collect whenthey callCustomerthinks passportcollection isfrom PostofficeNotarialservices(Apostille,Legalisation,etc)Passportdamageddue towaterBabyapplication,less than ayear oldAsking forinfo aboutanotheradult’spassportDogsbarking inbackgroundCust wantsanappointmentbut doesn’tmeet criteria

Telephony Easy Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Passport damaged due to pet
  2. AU Post being annoying
  3. Call going over break
  4. Notice an error made in DV
  5. “My friend got their passport in one week”
  6. Phone call takes less than 5 minutes
  7. Customer driving
  8. Booked an appointment at the STO
  9. Renewal Form Request
  10. Multiple PPF payments in one call
  11. Customer Babbles on and on
  12. Customer needing passport and travelling in less than a week
  13. Customer argues/disagrees with legislation/ information provided to them
  14. Change despatch method
  15. Sent PC5/PC9 forms
  16. Kids being noisy in background
  17. Customer starts enquiry with “I’m an Australian Citizen”
  18. AU Post gave incorrect info
  19. Cust wants to renew but can’t
  20. CCM application
  21. Lost/Stolen passport
  22. Passport either in printing queue or posted/ ready for collect when they call
  23. Customer thinks passport collection is from Post office
  24. Notarial services (Apostille, Legalisation, etc)
  25. Passport damaged due to water
  26. Baby application, less than a year old
  27. Asking for info about another adult’s passport
  28. Dogs barking in background
  29. Cust wants an appointment but doesn’t meet criteria