This bingo card has 46 words: Multiple PPF payments in one call, AU Post gave incorrect info, Had an escalation, Reset OPAS password, Booked an appointment at the STO, Damaged Passport, Renewal Form Request, Submitted a FAST request and waited less than 5 minutes for a response, Customer Babbles on and on, Call terminated randomly, Customer is complaining about something that is their fault, Call going over break, Change despatch method, Asking for info about another adult’s passport, Customer needing passport and travelling in less than a week, Notice an error made in DV, International call, TIS/National Relay call, “Can I just go into the Office?”, Notarial services (Apostille, Legalisation, etc), Home Affairs call (citizenship, visa), “My friend got their passport in one week”, Baby application, less than a year old, Child/pet caused damage to passport, AU Post being annoying, PCO Time!, Asking about a different country’s passport/entry requirements, APO mistake on passport, Faulty chip, Customer doesn't hang up at end of call, Customer calling from bathroom, Dogs barking in background, Kids being noisy in background, Customer driving, Sent PC5/PC9 forms, Customer argues/disagrees with legislation/ information provided to them, Customer finds passport after reporting it as lost/stolen, Customer thinks passport collection is from Post office, Customer gets your name wrong, Caller does not pass POI, Applicant requests refund, Customer asks about Visa, Customer starts enquiry with “I’m an Australian Citizen”, Passport either in printing queue or posted/ ready for collect when they call, Phone call takes less than 5 minutes and Parent calls on behalf of adult customer.
Telephony Bingo | CALL CENTER BINGO | Team 4 | Customer Service Week 2022 | CMS BINGO
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