Assist acolleaguewith acomplicatedenquiryRebook acustomer to anew sailing aftertheir original onewas canceled bythe cruise line.Try andconvince aclient to rebookinstead of cx -must result in anew booking.Follow up orcall all NCLenquiries andprovidefeedback to KTLocate anunknownpayment (emailfrom accounts)successfullyContact 5 leadsby phoneinstead ofemailing themthis month.100% officeattendancefor themonthRemember tocheck QC inboxand clear emailsby the end ofevery week forthe monthShare with yourTL a positivereview fromyour customerwithin themonthAccomplish anew goal setwith your teamleader withinthe monthCompleteCLIA moduleor cruiselineonlinetrainingConvert aminimum of6 SF leadsfor themonth Resolve anissue before itescalates intoa complaint.Upgradeexistingbooking tohigher gradeor fareMakeover 10bookingsa monthRebook acustomer toa new sailingat a higherprice.Assistphonesteamswhen busyAttend the teammeeting andprovide feedbackor suggestions forimprovement tohelp emails team.Assist acolleaguewith acomplicatedenquiryRebook acustomer to anew sailing aftertheir original onewas canceled bythe cruise line.Try andconvince aclient to rebookinstead of cx -must result in anew booking.Follow up orcall all NCLenquiries andprovidefeedback to KTLocate anunknownpayment (emailfrom accounts)successfullyContact 5 leadsby phoneinstead ofemailing themthis month.100% officeattendancefor themonthRemember tocheck QC inboxand clear emailsby the end ofevery week forthe monthShare with yourTL a positivereview fromyour customerwithin themonthAccomplish anew goal setwith your teamleader withinthe monthCompleteCLIA moduleor cruiselineonlinetrainingConvert aminimum of6 SF leadsfor themonth Resolve anissue before itescalates intoa complaint.Upgradeexistingbooking tohigher gradeor fareMakeover 10bookingsa monthRebook acustomer toa new sailingat a higherprice.Assistphonesteamswhen busyAttend the teammeeting andprovide feedbackor suggestions forimprovement tohelp emails team.

March Board - Emails Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
I
4
G
5
I
6
B
7
I
8
I
9
B
10
B
11
N
12
G
13
I
14
N
15
B
16
N
17
G
18
G
  1. N-Assist a colleague with a complicated enquiry
  2. B-Rebook a customer to a new sailing after their original one was canceled by the cruise line.
  3. I-Try and convince a client to rebook instead of cx - must result in a new booking.
  4. G-Follow up or call all NCL enquiries and provide feedback to KT
  5. I-Locate an unknown payment (email from accounts) successfully
  6. B-Contact 5 leads by phone instead of emailing them this month.
  7. I-100% office attendance for the month
  8. I-Remember to check QC inbox and clear emails by the end of every week for the month
  9. B-Share with your TL a positive review from your customer within the month
  10. B-Accomplish a new goal set with your team leader within the month
  11. N-Complete CLIA module or cruiseline online training
  12. G-Convert a minimum of 6 SF leads for the month
  13. I- Resolve an issue before it escalates into a complaint.
  14. N-Upgrade existing booking to higher grade or fare
  15. B-Make over 10 bookings a month
  16. N-Rebook a customer to a new sailing at a higher price.
  17. G-Assist phones teams when busy
  18. G-Attend the team meeting and provide feedback or suggestions for improvement to help emails team.