Rebook acustomer toa new sailingat a higherprice.Attend the teammeeting andprovide feedbackor suggestions forimprovement tohelp emails team.Share with yourTL a positivereview fromyour customerwithin themonthMakeover 10bookingsa monthTry andconvince aclient to rebookinstead of cx -must result in anew booking.Upgradeexistingbooking tohigher gradeor fareAssist acolleaguewith acomplicatedenquiry100% officeattendancefor themonthFollow up orcall all NCLenquiries andprovidefeedback to KTAssistphonesteamswhen busyRemember tocheck QC inboxand clear emailsby the end ofevery week forthe monthRebook acustomer to anew sailing aftertheir original onewas canceled bythe cruise line.Accomplish anew goal setwith your teamleader withinthe monthCompleteCLIA moduleor cruiselineonlinetrainingContact 5 leadsby phoneinstead ofemailing themthis month. Resolve anissue before itescalates intoa complaint.Locate anunknownpayment (emailfrom accounts)successfullyConvert aminimum of6 SF leadsfor themonthRebook acustomer toa new sailingat a higherprice.Attend the teammeeting andprovide feedbackor suggestions forimprovement tohelp emails team.Share with yourTL a positivereview fromyour customerwithin themonthMakeover 10bookingsa monthTry andconvince aclient to rebookinstead of cx -must result in anew booking.Upgradeexistingbooking tohigher gradeor fareAssist acolleaguewith acomplicatedenquiry100% officeattendancefor themonthFollow up orcall all NCLenquiries andprovidefeedback to KTAssistphonesteamswhen busyRemember tocheck QC inboxand clear emailsby the end ofevery week forthe monthRebook acustomer to anew sailing aftertheir original onewas canceled bythe cruise line.Accomplish anew goal setwith your teamleader withinthe monthCompleteCLIA moduleor cruiselineonlinetrainingContact 5 leadsby phoneinstead ofemailing themthis month. Resolve anissue before itescalates intoa complaint.Locate anunknownpayment (emailfrom accounts)successfullyConvert aminimum of6 SF leadsfor themonth

March Board - Emails Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
B
4
B
5
I
6
N
7
N
8
I
9
G
10
G
11
I
12
B
13
B
14
N
15
B
16
I
17
I
18
G
  1. N-Rebook a customer to a new sailing at a higher price.
  2. G-Attend the team meeting and provide feedback or suggestions for improvement to help emails team.
  3. B-Share with your TL a positive review from your customer within the month
  4. B-Make over 10 bookings a month
  5. I-Try and convince a client to rebook instead of cx - must result in a new booking.
  6. N-Upgrade existing booking to higher grade or fare
  7. N-Assist a colleague with a complicated enquiry
  8. I-100% office attendance for the month
  9. G-Follow up or call all NCL enquiries and provide feedback to KT
  10. G-Assist phones teams when busy
  11. I-Remember to check QC inbox and clear emails by the end of every week for the month
  12. B-Rebook a customer to a new sailing after their original one was canceled by the cruise line.
  13. B-Accomplish a new goal set with your team leader within the month
  14. N-Complete CLIA module or cruiseline online training
  15. B-Contact 5 leads by phone instead of emailing them this month.
  16. I- Resolve an issue before it escalates into a complaint.
  17. I-Locate an unknown payment (email from accounts) successfully
  18. G-Convert a minimum of 6 SF leads for the month