Try andconvince aclient to rebookinstead of cx -must result in anew booking.Convert aminimum of6 SF leadsfor themonthAccomplish anew goal setwith your teamleader withinthe monthContact 5 leadsby phoneinstead ofemailing themthis month.Remember tocheck QC inboxand clear emailsby the end ofevery week forthe monthLocate anunknownpayment (emailfrom accounts)successfullyRebook acustomer to anew sailing aftertheir original onewas canceled bythe cruise line.Follow up orcall all NCLenquiries andprovidefeedback to KT Resolve anissue before itescalates intoa complaint.Assist acolleaguewith acomplicatedenquiryAttend the teammeeting andprovide feedbackor suggestions forimprovement tohelp emails team.100% officeattendancefor themonthCompleteCLIA moduleor cruiselineonlinetrainingAssistphonesteamswhen busyShare with yourTL a positivereview fromyour customerwithin themonthUpgradeexistingbooking tohigher gradeor fareRebook acustomer toa new sailingat a higherprice.Makeover 10bookingsa monthTry andconvince aclient to rebookinstead of cx -must result in anew booking.Convert aminimum of6 SF leadsfor themonthAccomplish anew goal setwith your teamleader withinthe monthContact 5 leadsby phoneinstead ofemailing themthis month.Remember tocheck QC inboxand clear emailsby the end ofevery week forthe monthLocate anunknownpayment (emailfrom accounts)successfullyRebook acustomer to anew sailing aftertheir original onewas canceled bythe cruise line.Follow up orcall all NCLenquiries andprovidefeedback to KT Resolve anissue before itescalates intoa complaint.Assist acolleaguewith acomplicatedenquiryAttend the teammeeting andprovide feedbackor suggestions forimprovement tohelp emails team.100% officeattendancefor themonthCompleteCLIA moduleor cruiselineonlinetrainingAssistphonesteamswhen busyShare with yourTL a positivereview fromyour customerwithin themonthUpgradeexistingbooking tohigher gradeor fareRebook acustomer toa new sailingat a higherprice.Makeover 10bookingsa month

March Board - Emails Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
B
4
B
5
I
6
I
7
B
8
G
9
I
10
N
11
G
12
I
13
N
14
G
15
B
16
N
17
N
18
B
  1. I-Try and convince a client to rebook instead of cx - must result in a new booking.
  2. G-Convert a minimum of 6 SF leads for the month
  3. B-Accomplish a new goal set with your team leader within the month
  4. B-Contact 5 leads by phone instead of emailing them this month.
  5. I-Remember to check QC inbox and clear emails by the end of every week for the month
  6. I-Locate an unknown payment (email from accounts) successfully
  7. B-Rebook a customer to a new sailing after their original one was canceled by the cruise line.
  8. G-Follow up or call all NCL enquiries and provide feedback to KT
  9. I- Resolve an issue before it escalates into a complaint.
  10. N-Assist a colleague with a complicated enquiry
  11. G-Attend the team meeting and provide feedback or suggestions for improvement to help emails team.
  12. I-100% office attendance for the month
  13. N-Complete CLIA module or cruiseline online training
  14. G-Assist phones teams when busy
  15. B-Share with your TL a positive review from your customer within the month
  16. N-Upgrade existing booking to higher grade or fare
  17. N-Rebook a customer to a new sailing at a higher price.
  18. B-Make over 10 bookings a month