Rebook acustomer to anew sailing aftertheir original onewas canceled bythe cruise line.Contact 5 leadsby phoneinstead ofemailing themthis month.Upgradeexistingbooking tohigher gradeor fareShare with yourTL a positivereview fromyour customerwithin themonthAssist acolleaguewith acomplicatedenquiry Resolve anissue before itescalates intoa complaint.Accomplish anew goal setwith your teamleader withinthe monthRebook acustomer toa new sailingat a higherprice.Try andconvince aclient to rebookinstead of cx -must result in anew booking.CompleteCLIA moduleor cruiselineonlinetrainingRemember tocheck QC inboxand clear emailsby the end ofevery week forthe monthFollow up orcall all NCLenquiries andprovidefeedback to KTLocate anunknownpayment (emailfrom accounts)successfullyAssistphonesteamswhen busyMakeover 10bookingsa monthConvert aminimum of6 SF leadsfor themonthAttend the teammeeting andprovide feedbackor suggestions forimprovement tohelp emails team.100% officeattendancefor themonthRebook acustomer to anew sailing aftertheir original onewas canceled bythe cruise line.Contact 5 leadsby phoneinstead ofemailing themthis month.Upgradeexistingbooking tohigher gradeor fareShare with yourTL a positivereview fromyour customerwithin themonthAssist acolleaguewith acomplicatedenquiry Resolve anissue before itescalates intoa complaint.Accomplish anew goal setwith your teamleader withinthe monthRebook acustomer toa new sailingat a higherprice.Try andconvince aclient to rebookinstead of cx -must result in anew booking.CompleteCLIA moduleor cruiselineonlinetrainingRemember tocheck QC inboxand clear emailsby the end ofevery week forthe monthFollow up orcall all NCLenquiries andprovidefeedback to KTLocate anunknownpayment (emailfrom accounts)successfullyAssistphonesteamswhen busyMakeover 10bookingsa monthConvert aminimum of6 SF leadsfor themonthAttend the teammeeting andprovide feedbackor suggestions forimprovement tohelp emails team.100% officeattendancefor themonth

March Board - Emails Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
N
4
B
5
N
6
I
7
B
8
N
9
I
10
N
11
I
12
G
13
I
14
G
15
B
16
G
17
G
18
I
  1. B-Rebook a customer to a new sailing after their original one was canceled by the cruise line.
  2. B-Contact 5 leads by phone instead of emailing them this month.
  3. N-Upgrade existing booking to higher grade or fare
  4. B-Share with your TL a positive review from your customer within the month
  5. N-Assist a colleague with a complicated enquiry
  6. I- Resolve an issue before it escalates into a complaint.
  7. B-Accomplish a new goal set with your team leader within the month
  8. N-Rebook a customer to a new sailing at a higher price.
  9. I-Try and convince a client to rebook instead of cx - must result in a new booking.
  10. N-Complete CLIA module or cruiseline online training
  11. I-Remember to check QC inbox and clear emails by the end of every week for the month
  12. G-Follow up or call all NCL enquiries and provide feedback to KT
  13. I-Locate an unknown payment (email from accounts) successfully
  14. G-Assist phones teams when busy
  15. B-Make over 10 bookings a month
  16. G-Convert a minimum of 6 SF leads for the month
  17. G-Attend the team meeting and provide feedback or suggestions for improvement to help emails team.
  18. I-100% office attendance for the month