100% officeattendancefor themonthAssistphonesteamswhen busyLocate anunknownpayment (emailfrom accounts)successfullyConvert aminimum of6 SF leadsfor themonthContact 5 leadsby phoneinstead ofemailing themthis month.Remember tocheck QC inboxand clear emailsby the end ofevery week forthe monthAttend the teammeeting andprovide feedbackor suggestions forimprovement tohelp emails team. Resolve anissue before itescalates intoa complaint.Assist acolleaguewith acomplicatedenquiryRebook acustomer toa new sailingat a higherprice.Upgradeexistingbooking tohigher gradeor fareShare with yourTL a positivereview fromyour customerwithin themonthAccomplish anew goal setwith your teamleader withinthe monthCompleteCLIA moduleor cruiselineonlinetrainingMakeover 10bookingsa monthTry andconvince aclient to rebookinstead of cx -must result in anew booking.Follow up orcall all NCLenquiries andprovidefeedback to KTRebook acustomer to anew sailing aftertheir original onewas canceled bythe cruise line.100% officeattendancefor themonthAssistphonesteamswhen busyLocate anunknownpayment (emailfrom accounts)successfullyConvert aminimum of6 SF leadsfor themonthContact 5 leadsby phoneinstead ofemailing themthis month.Remember tocheck QC inboxand clear emailsby the end ofevery week forthe monthAttend the teammeeting andprovide feedbackor suggestions forimprovement tohelp emails team. Resolve anissue before itescalates intoa complaint.Assist acolleaguewith acomplicatedenquiryRebook acustomer toa new sailingat a higherprice.Upgradeexistingbooking tohigher gradeor fareShare with yourTL a positivereview fromyour customerwithin themonthAccomplish anew goal setwith your teamleader withinthe monthCompleteCLIA moduleor cruiselineonlinetrainingMakeover 10bookingsa monthTry andconvince aclient to rebookinstead of cx -must result in anew booking.Follow up orcall all NCLenquiries andprovidefeedback to KTRebook acustomer to anew sailing aftertheir original onewas canceled bythe cruise line.

March Board - Emails Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
I
4
G
5
B
6
I
7
G
8
I
9
N
10
N
11
N
12
B
13
B
14
N
15
B
16
I
17
G
18
B
  1. I-100% office attendance for the month
  2. G-Assist phones teams when busy
  3. I-Locate an unknown payment (email from accounts) successfully
  4. G-Convert a minimum of 6 SF leads for the month
  5. B-Contact 5 leads by phone instead of emailing them this month.
  6. I-Remember to check QC inbox and clear emails by the end of every week for the month
  7. G-Attend the team meeting and provide feedback or suggestions for improvement to help emails team.
  8. I- Resolve an issue before it escalates into a complaint.
  9. N-Assist a colleague with a complicated enquiry
  10. N-Rebook a customer to a new sailing at a higher price.
  11. N-Upgrade existing booking to higher grade or fare
  12. B-Share with your TL a positive review from your customer within the month
  13. B-Accomplish a new goal set with your team leader within the month
  14. N-Complete CLIA module or cruiseline online training
  15. B-Make over 10 bookings a month
  16. I-Try and convince a client to rebook instead of cx - must result in a new booking.
  17. G-Follow up or call all NCL enquiries and provide feedback to KT
  18. B-Rebook a customer to a new sailing after their original one was canceled by the cruise line.