Upgradeexistingbooking tohigher gradeor fare100% officeattendancefor themonthCompleteCLIA moduleor cruiselineonlinetrainingRebook acustomer toa new sailingat a higherprice.Follow up orcall all NCLenquiries andprovidefeedback to KTAssist acolleaguewith acomplicatedenquiryLocate anunknownpayment (emailfrom accounts)successfullyAttend the teammeeting andprovide feedbackor suggestions forimprovement tohelp emails team.Makeover 10bookingsa monthRebook acustomer to anew sailing aftertheir original onewas canceled bythe cruise line.Remember tocheck QC inboxand clear emailsby the end ofevery week forthe monthAssistphonesteamswhen busyContact 5 leadsby phoneinstead ofemailing themthis month.Try andconvince aclient to rebookinstead of cx -must result in anew booking. Resolve anissue before itescalates intoa complaint.Share with yourTL a positivereview fromyour customerwithin themonthConvert aminimum of6 SF leadsfor themonthAccomplish anew goal setwith your teamleader withinthe monthUpgradeexistingbooking tohigher gradeor fare100% officeattendancefor themonthCompleteCLIA moduleor cruiselineonlinetrainingRebook acustomer toa new sailingat a higherprice.Follow up orcall all NCLenquiries andprovidefeedback to KTAssist acolleaguewith acomplicatedenquiryLocate anunknownpayment (emailfrom accounts)successfullyAttend the teammeeting andprovide feedbackor suggestions forimprovement tohelp emails team.Makeover 10bookingsa monthRebook acustomer to anew sailing aftertheir original onewas canceled bythe cruise line.Remember tocheck QC inboxand clear emailsby the end ofevery week forthe monthAssistphonesteamswhen busyContact 5 leadsby phoneinstead ofemailing themthis month.Try andconvince aclient to rebookinstead of cx -must result in anew booking. Resolve anissue before itescalates intoa complaint.Share with yourTL a positivereview fromyour customerwithin themonthConvert aminimum of6 SF leadsfor themonthAccomplish anew goal setwith your teamleader withinthe month

March Board - Emails Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
N
4
N
5
G
6
N
7
I
8
G
9
B
10
B
11
I
12
G
13
B
14
I
15
I
16
B
17
G
18
B
  1. N-Upgrade existing booking to higher grade or fare
  2. I-100% office attendance for the month
  3. N-Complete CLIA module or cruiseline online training
  4. N-Rebook a customer to a new sailing at a higher price.
  5. G-Follow up or call all NCL enquiries and provide feedback to KT
  6. N-Assist a colleague with a complicated enquiry
  7. I-Locate an unknown payment (email from accounts) successfully
  8. G-Attend the team meeting and provide feedback or suggestions for improvement to help emails team.
  9. B-Make over 10 bookings a month
  10. B-Rebook a customer to a new sailing after their original one was canceled by the cruise line.
  11. I-Remember to check QC inbox and clear emails by the end of every week for the month
  12. G-Assist phones teams when busy
  13. B-Contact 5 leads by phone instead of emailing them this month.
  14. I-Try and convince a client to rebook instead of cx - must result in a new booking.
  15. I- Resolve an issue before it escalates into a complaint.
  16. B-Share with your TL a positive review from your customer within the month
  17. G-Convert a minimum of 6 SF leads for the month
  18. B-Accomplish a new goal set with your team leader within the month