CompleteCLIA moduleor cruiselineonlinetrainingAssistphonesteamswhen busyRemember tocheck QC inboxand clear emailsby the end ofevery week forthe monthAttend the teammeeting andprovide feedbackor suggestions forimprovement tohelp emails team.Accomplish anew goal setwith your teamleader withinthe monthContact 5 leadsby phoneinstead ofemailing themthis month.Rebook acustomer to anew sailing aftertheir original onewas canceled bythe cruise line.Upgradeexistingbooking tohigher gradeor fareLocate anunknownpayment (emailfrom accounts)successfullyAssist acolleaguewith acomplicatedenquiryMakeover 10bookingsa monthShare with yourTL a positivereview fromyour customerwithin themonth100% officeattendancefor themonthFollow up orcall all NCLenquiries andprovidefeedback to KTTry andconvince aclient to rebookinstead of cx -must result in anew booking. Resolve anissue before itescalates intoa complaint.Rebook acustomer toa new sailingat a higherprice.Convert aminimum of6 SF leadsfor themonthCompleteCLIA moduleor cruiselineonlinetrainingAssistphonesteamswhen busyRemember tocheck QC inboxand clear emailsby the end ofevery week forthe monthAttend the teammeeting andprovide feedbackor suggestions forimprovement tohelp emails team.Accomplish anew goal setwith your teamleader withinthe monthContact 5 leadsby phoneinstead ofemailing themthis month.Rebook acustomer to anew sailing aftertheir original onewas canceled bythe cruise line.Upgradeexistingbooking tohigher gradeor fareLocate anunknownpayment (emailfrom accounts)successfullyAssist acolleaguewith acomplicatedenquiryMakeover 10bookingsa monthShare with yourTL a positivereview fromyour customerwithin themonth100% officeattendancefor themonthFollow up orcall all NCLenquiries andprovidefeedback to KTTry andconvince aclient to rebookinstead of cx -must result in anew booking. Resolve anissue before itescalates intoa complaint.Rebook acustomer toa new sailingat a higherprice.Convert aminimum of6 SF leadsfor themonth

March Board - Emails Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
I
4
G
5
B
6
B
7
B
8
N
9
I
10
N
11
B
12
B
13
I
14
G
15
I
16
I
17
N
18
G
  1. N-Complete CLIA module or cruiseline online training
  2. G-Assist phones teams when busy
  3. I-Remember to check QC inbox and clear emails by the end of every week for the month
  4. G-Attend the team meeting and provide feedback or suggestions for improvement to help emails team.
  5. B-Accomplish a new goal set with your team leader within the month
  6. B-Contact 5 leads by phone instead of emailing them this month.
  7. B-Rebook a customer to a new sailing after their original one was canceled by the cruise line.
  8. N-Upgrade existing booking to higher grade or fare
  9. I-Locate an unknown payment (email from accounts) successfully
  10. N-Assist a colleague with a complicated enquiry
  11. B-Make over 10 bookings a month
  12. B-Share with your TL a positive review from your customer within the month
  13. I-100% office attendance for the month
  14. G-Follow up or call all NCL enquiries and provide feedback to KT
  15. I-Try and convince a client to rebook instead of cx - must result in a new booking.
  16. I- Resolve an issue before it escalates into a complaint.
  17. N-Rebook a customer to a new sailing at a higher price.
  18. G-Convert a minimum of 6 SF leads for the month