Share with yourTL a positivereview fromyour customerwithin themonthAssist acolleaguewith acomplicatedenquiryRebook acustomer toa new sailingat a higherprice.Remember tocheck QC inboxand clear emailsby the end ofevery week forthe monthAccomplish anew goal setwith your teamleader withinthe monthLocate anunknownpayment (emailfrom accounts)successfullyCompleteCLIA moduleor cruiselineonlinetrainingRebook acustomer to anew sailing aftertheir original onewas canceled bythe cruise line.Attend the teammeeting andprovide feedbackor suggestions forimprovement tohelp emails team.Try andconvince aclient to rebookinstead of cx -must result in anew booking.Convert aminimum of6 SF leadsfor themonthContact 5 leadsby phoneinstead ofemailing themthis month.Assistphonesteamswhen busy100% officeattendancefor themonth Resolve anissue before itescalates intoa complaint.Follow up orcall all NCLenquiries andprovidefeedback to KTMakeover 10bookingsa monthUpgradeexistingbooking tohigher gradeor fareShare with yourTL a positivereview fromyour customerwithin themonthAssist acolleaguewith acomplicatedenquiryRebook acustomer toa new sailingat a higherprice.Remember tocheck QC inboxand clear emailsby the end ofevery week forthe monthAccomplish anew goal setwith your teamleader withinthe monthLocate anunknownpayment (emailfrom accounts)successfullyCompleteCLIA moduleor cruiselineonlinetrainingRebook acustomer to anew sailing aftertheir original onewas canceled bythe cruise line.Attend the teammeeting andprovide feedbackor suggestions forimprovement tohelp emails team.Try andconvince aclient to rebookinstead of cx -must result in anew booking.Convert aminimum of6 SF leadsfor themonthContact 5 leadsby phoneinstead ofemailing themthis month.Assistphonesteamswhen busy100% officeattendancefor themonth Resolve anissue before itescalates intoa complaint.Follow up orcall all NCLenquiries andprovidefeedback to KTMakeover 10bookingsa monthUpgradeexistingbooking tohigher gradeor fare

March Board - Emails Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
N
4
I
5
B
6
I
7
N
8
B
9
G
10
I
11
G
12
B
13
G
14
I
15
I
16
G
17
B
18
N
  1. B-Share with your TL a positive review from your customer within the month
  2. N-Assist a colleague with a complicated enquiry
  3. N-Rebook a customer to a new sailing at a higher price.
  4. I-Remember to check QC inbox and clear emails by the end of every week for the month
  5. B-Accomplish a new goal set with your team leader within the month
  6. I-Locate an unknown payment (email from accounts) successfully
  7. N-Complete CLIA module or cruiseline online training
  8. B-Rebook a customer to a new sailing after their original one was canceled by the cruise line.
  9. G-Attend the team meeting and provide feedback or suggestions for improvement to help emails team.
  10. I-Try and convince a client to rebook instead of cx - must result in a new booking.
  11. G-Convert a minimum of 6 SF leads for the month
  12. B-Contact 5 leads by phone instead of emailing them this month.
  13. G-Assist phones teams when busy
  14. I-100% office attendance for the month
  15. I- Resolve an issue before it escalates into a complaint.
  16. G-Follow up or call all NCL enquiries and provide feedback to KT
  17. B-Make over 10 bookings a month
  18. N-Upgrade existing booking to higher grade or fare