Locate anunknownpayment (emailfrom accounts)successfullyConvert aminimum of6 SF leadsfor themonthContact 5 leadsby phoneinstead ofemailing themthis month.CompleteCLIA moduleor cruiselineonlinetrainingAssistphonesteamswhen busyFollow up orcall all NCLenquiries andprovidefeedback to KTAssist acolleaguewith acomplicatedenquiryRemember tocheck QC inboxand clear emailsby the end ofevery week forthe monthUpgradeexistingbooking tohigher gradeor fareRebook acustomer toa new sailingat a higherprice.Accomplish anew goal setwith your teamleader withinthe monthRebook acustomer to anew sailing aftertheir original onewas canceled bythe cruise line.100% officeattendancefor themonthTry andconvince aclient to rebookinstead of cx -must result in anew booking. Resolve anissue before itescalates intoa complaint.Attend the teammeeting andprovide feedbackor suggestions forimprovement tohelp emails team.Makeover 10bookingsa monthShare with yourTL a positivereview fromyour customerwithin themonthLocate anunknownpayment (emailfrom accounts)successfullyConvert aminimum of6 SF leadsfor themonthContact 5 leadsby phoneinstead ofemailing themthis month.CompleteCLIA moduleor cruiselineonlinetrainingAssistphonesteamswhen busyFollow up orcall all NCLenquiries andprovidefeedback to KTAssist acolleaguewith acomplicatedenquiryRemember tocheck QC inboxand clear emailsby the end ofevery week forthe monthUpgradeexistingbooking tohigher gradeor fareRebook acustomer toa new sailingat a higherprice.Accomplish anew goal setwith your teamleader withinthe monthRebook acustomer to anew sailing aftertheir original onewas canceled bythe cruise line.100% officeattendancefor themonthTry andconvince aclient to rebookinstead of cx -must result in anew booking. Resolve anissue before itescalates intoa complaint.Attend the teammeeting andprovide feedbackor suggestions forimprovement tohelp emails team.Makeover 10bookingsa monthShare with yourTL a positivereview fromyour customerwithin themonth

March Board - Emails Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
B
4
N
5
G
6
G
7
N
8
I
9
N
10
N
11
B
12
B
13
I
14
I
15
I
16
G
17
B
18
B
  1. I-Locate an unknown payment (email from accounts) successfully
  2. G-Convert a minimum of 6 SF leads for the month
  3. B-Contact 5 leads by phone instead of emailing them this month.
  4. N-Complete CLIA module or cruiseline online training
  5. G-Assist phones teams when busy
  6. G-Follow up or call all NCL enquiries and provide feedback to KT
  7. N-Assist a colleague with a complicated enquiry
  8. I-Remember to check QC inbox and clear emails by the end of every week for the month
  9. N-Upgrade existing booking to higher grade or fare
  10. N-Rebook a customer to a new sailing at a higher price.
  11. B-Accomplish a new goal set with your team leader within the month
  12. B-Rebook a customer to a new sailing after their original one was canceled by the cruise line.
  13. I-100% office attendance for the month
  14. I-Try and convince a client to rebook instead of cx - must result in a new booking.
  15. I- Resolve an issue before it escalates into a complaint.
  16. G-Attend the team meeting and provide feedback or suggestions for improvement to help emails team.
  17. B-Make over 10 bookings a month
  18. B-Share with your TL a positive review from your customer within the month