Remember tocheck QC inboxand clear emailsby the end ofevery week forthe monthCompleteCLIA moduleor cruiselineonlinetrainingRebook acustomer toa new sailingat a higherprice.Makeover 10bookingsa monthAttend the teammeeting andprovide feedbackor suggestions forimprovement tohelp emails team.Assistphonesteamswhen busyUpgradeexistingbooking tohigher gradeor fareAssist acolleaguewith acomplicatedenquiryFollow up orcall all NCLenquiries andprovidefeedback to KTAccomplish anew goal setwith your teamleader withinthe monthShare with yourTL a positivereview fromyour customerwithin themonthContact 5 leadsby phoneinstead ofemailing themthis month. Resolve anissue before itescalates intoa complaint.Rebook acustomer to anew sailing aftertheir original onewas canceled bythe cruise line.Try andconvince aclient to rebookinstead of cx -must result in anew booking.100% officeattendancefor themonthConvert aminimum of6 SF leadsfor themonthLocate anunknownpayment (emailfrom accounts)successfullyRemember tocheck QC inboxand clear emailsby the end ofevery week forthe monthCompleteCLIA moduleor cruiselineonlinetrainingRebook acustomer toa new sailingat a higherprice.Makeover 10bookingsa monthAttend the teammeeting andprovide feedbackor suggestions forimprovement tohelp emails team.Assistphonesteamswhen busyUpgradeexistingbooking tohigher gradeor fareAssist acolleaguewith acomplicatedenquiryFollow up orcall all NCLenquiries andprovidefeedback to KTAccomplish anew goal setwith your teamleader withinthe monthShare with yourTL a positivereview fromyour customerwithin themonthContact 5 leadsby phoneinstead ofemailing themthis month. Resolve anissue before itescalates intoa complaint.Rebook acustomer to anew sailing aftertheir original onewas canceled bythe cruise line.Try andconvince aclient to rebookinstead of cx -must result in anew booking.100% officeattendancefor themonthConvert aminimum of6 SF leadsfor themonthLocate anunknownpayment (emailfrom accounts)successfully

March Board - Emails Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
N
4
B
5
G
6
G
7
N
8
N
9
G
10
B
11
B
12
B
13
I
14
B
15
I
16
I
17
G
18
I
  1. I-Remember to check QC inbox and clear emails by the end of every week for the month
  2. N-Complete CLIA module or cruiseline online training
  3. N-Rebook a customer to a new sailing at a higher price.
  4. B-Make over 10 bookings a month
  5. G-Attend the team meeting and provide feedback or suggestions for improvement to help emails team.
  6. G-Assist phones teams when busy
  7. N-Upgrade existing booking to higher grade or fare
  8. N-Assist a colleague with a complicated enquiry
  9. G-Follow up or call all NCL enquiries and provide feedback to KT
  10. B-Accomplish a new goal set with your team leader within the month
  11. B-Share with your TL a positive review from your customer within the month
  12. B-Contact 5 leads by phone instead of emailing them this month.
  13. I- Resolve an issue before it escalates into a complaint.
  14. B-Rebook a customer to a new sailing after their original one was canceled by the cruise line.
  15. I-Try and convince a client to rebook instead of cx - must result in a new booking.
  16. I-100% office attendance for the month
  17. G-Convert a minimum of 6 SF leads for the month
  18. I-Locate an unknown payment (email from accounts) successfully