Rebook acustomer to anew sailing aftertheir original onewas canceled bythe cruise line.Accomplish anew goal setwith your teamleader withinthe monthFollow up orcall all NCLenquiries andprovidefeedback to KTAssist acolleaguewith acomplicatedenquiryAttend the teammeeting andprovide feedbackor suggestions forimprovement tohelp emails team.CompleteCLIA moduleor cruiselineonlinetrainingConvert aminimum of6 SF leadsfor themonthShare with yourTL a positivereview fromyour customerwithin themonthContact 5 leadsby phoneinstead ofemailing themthis month.Rebook acustomer toa new sailingat a higherprice.Remember tocheck QC inboxand clear emailsby the end ofevery week forthe monthLocate anunknownpayment (emailfrom accounts)successfully100% officeattendancefor themonthTry andconvince aclient to rebookinstead of cx -must result in anew booking.Assistphonesteamswhen busyUpgradeexistingbooking tohigher gradeor fare Resolve anissue before itescalates intoa complaint.Makeover 10bookingsa monthRebook acustomer to anew sailing aftertheir original onewas canceled bythe cruise line.Accomplish anew goal setwith your teamleader withinthe monthFollow up orcall all NCLenquiries andprovidefeedback to KTAssist acolleaguewith acomplicatedenquiryAttend the teammeeting andprovide feedbackor suggestions forimprovement tohelp emails team.CompleteCLIA moduleor cruiselineonlinetrainingConvert aminimum of6 SF leadsfor themonthShare with yourTL a positivereview fromyour customerwithin themonthContact 5 leadsby phoneinstead ofemailing themthis month.Rebook acustomer toa new sailingat a higherprice.Remember tocheck QC inboxand clear emailsby the end ofevery week forthe monthLocate anunknownpayment (emailfrom accounts)successfully100% officeattendancefor themonthTry andconvince aclient to rebookinstead of cx -must result in anew booking.Assistphonesteamswhen busyUpgradeexistingbooking tohigher gradeor fare Resolve anissue before itescalates intoa complaint.Makeover 10bookingsa month

March Board - Emails Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
G
4
N
5
G
6
N
7
G
8
B
9
B
10
N
11
I
12
I
13
I
14
I
15
G
16
N
17
I
18
B
  1. B-Rebook a customer to a new sailing after their original one was canceled by the cruise line.
  2. B-Accomplish a new goal set with your team leader within the month
  3. G-Follow up or call all NCL enquiries and provide feedback to KT
  4. N-Assist a colleague with a complicated enquiry
  5. G-Attend the team meeting and provide feedback or suggestions for improvement to help emails team.
  6. N-Complete CLIA module or cruiseline online training
  7. G-Convert a minimum of 6 SF leads for the month
  8. B-Share with your TL a positive review from your customer within the month
  9. B-Contact 5 leads by phone instead of emailing them this month.
  10. N-Rebook a customer to a new sailing at a higher price.
  11. I-Remember to check QC inbox and clear emails by the end of every week for the month
  12. I-Locate an unknown payment (email from accounts) successfully
  13. I-100% office attendance for the month
  14. I-Try and convince a client to rebook instead of cx - must result in a new booking.
  15. G-Assist phones teams when busy
  16. N-Upgrade existing booking to higher grade or fare
  17. I- Resolve an issue before it escalates into a complaint.
  18. B-Make over 10 bookings a month