Contact 5 leadsby phoneinstead ofemailing themthis month.Locate anunknownpayment (emailfrom accounts)successfullyMakeover 10bookingsa monthConvert aminimum of6 SF leadsfor themonth Resolve anissue before itescalates intoa complaint.Rebook acustomer to anew sailing aftertheir original onewas canceled bythe cruise line.CompleteCLIA moduleor cruiselineonlinetrainingAccomplish anew goal setwith your teamleader withinthe monthRebook acustomer toa new sailingat a higherprice.Follow up orcall all NCLenquiries andprovidefeedback to KTAssistphonesteamswhen busyTry andconvince aclient to rebookinstead of cx -must result in anew booking.Assist acolleaguewith acomplicatedenquiryShare with yourTL a positivereview fromyour customerwithin themonth100% officeattendancefor themonthUpgradeexistingbooking tohigher gradeor fareRemember tocheck QC inboxand clear emailsby the end ofevery week forthe monthAttend the teammeeting andprovide feedbackor suggestions forimprovement tohelp emails team.Contact 5 leadsby phoneinstead ofemailing themthis month.Locate anunknownpayment (emailfrom accounts)successfullyMakeover 10bookingsa monthConvert aminimum of6 SF leadsfor themonth Resolve anissue before itescalates intoa complaint.Rebook acustomer to anew sailing aftertheir original onewas canceled bythe cruise line.CompleteCLIA moduleor cruiselineonlinetrainingAccomplish anew goal setwith your teamleader withinthe monthRebook acustomer toa new sailingat a higherprice.Follow up orcall all NCLenquiries andprovidefeedback to KTAssistphonesteamswhen busyTry andconvince aclient to rebookinstead of cx -must result in anew booking.Assist acolleaguewith acomplicatedenquiryShare with yourTL a positivereview fromyour customerwithin themonth100% officeattendancefor themonthUpgradeexistingbooking tohigher gradeor fareRemember tocheck QC inboxand clear emailsby the end ofevery week forthe monthAttend the teammeeting andprovide feedbackor suggestions forimprovement tohelp emails team.

March Board - Emails Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
B
4
G
5
I
6
B
7
N
8
B
9
N
10
G
11
G
12
I
13
N
14
B
15
I
16
N
17
I
18
G
  1. B-Contact 5 leads by phone instead of emailing them this month.
  2. I-Locate an unknown payment (email from accounts) successfully
  3. B-Make over 10 bookings a month
  4. G-Convert a minimum of 6 SF leads for the month
  5. I- Resolve an issue before it escalates into a complaint.
  6. B-Rebook a customer to a new sailing after their original one was canceled by the cruise line.
  7. N-Complete CLIA module or cruiseline online training
  8. B-Accomplish a new goal set with your team leader within the month
  9. N-Rebook a customer to a new sailing at a higher price.
  10. G-Follow up or call all NCL enquiries and provide feedback to KT
  11. G-Assist phones teams when busy
  12. I-Try and convince a client to rebook instead of cx - must result in a new booking.
  13. N-Assist a colleague with a complicated enquiry
  14. B-Share with your TL a positive review from your customer within the month
  15. I-100% office attendance for the month
  16. N-Upgrade existing booking to higher grade or fare
  17. I-Remember to check QC inbox and clear emails by the end of every week for the month
  18. G-Attend the team meeting and provide feedback or suggestions for improvement to help emails team.