Accomplish anew goal setwith your teamleader withinthe monthRebook acustomer to anew sailing aftertheir original onewas canceled bythe cruise line.Locate anunknownpayment (emailfrom accounts)successfullyConvert aminimum of6 SF leadsfor themonthAssistphonesteamswhen busyAttend the teammeeting andprovide feedbackor suggestions forimprovement tohelp emails team.Rebook acustomer toa new sailingat a higherprice.Share with yourTL a positivereview fromyour customerwithin themonthContact 5 leadsby phoneinstead ofemailing themthis month.Remember tocheck QC inboxand clear emailsby the end ofevery week forthe month100% officeattendancefor themonthMakeover 10bookingsa monthTry andconvince aclient to rebookinstead of cx -must result in anew booking.Upgradeexistingbooking tohigher gradeor fare Resolve anissue before itescalates intoa complaint.Assist acolleaguewith acomplicatedenquiryFollow up orcall all NCLenquiries andprovidefeedback to KTCompleteCLIA moduleor cruiselineonlinetrainingAccomplish anew goal setwith your teamleader withinthe monthRebook acustomer to anew sailing aftertheir original onewas canceled bythe cruise line.Locate anunknownpayment (emailfrom accounts)successfullyConvert aminimum of6 SF leadsfor themonthAssistphonesteamswhen busyAttend the teammeeting andprovide feedbackor suggestions forimprovement tohelp emails team.Rebook acustomer toa new sailingat a higherprice.Share with yourTL a positivereview fromyour customerwithin themonthContact 5 leadsby phoneinstead ofemailing themthis month.Remember tocheck QC inboxand clear emailsby the end ofevery week forthe month100% officeattendancefor themonthMakeover 10bookingsa monthTry andconvince aclient to rebookinstead of cx -must result in anew booking.Upgradeexistingbooking tohigher gradeor fare Resolve anissue before itescalates intoa complaint.Assist acolleaguewith acomplicatedenquiryFollow up orcall all NCLenquiries andprovidefeedback to KTCompleteCLIA moduleor cruiselineonlinetraining

March Board - Emails Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
I
4
G
5
G
6
G
7
N
8
B
9
B
10
I
11
I
12
B
13
I
14
N
15
I
16
N
17
G
18
N
  1. B-Accomplish a new goal set with your team leader within the month
  2. B-Rebook a customer to a new sailing after their original one was canceled by the cruise line.
  3. I-Locate an unknown payment (email from accounts) successfully
  4. G-Convert a minimum of 6 SF leads for the month
  5. G-Assist phones teams when busy
  6. G-Attend the team meeting and provide feedback or suggestions for improvement to help emails team.
  7. N-Rebook a customer to a new sailing at a higher price.
  8. B-Share with your TL a positive review from your customer within the month
  9. B-Contact 5 leads by phone instead of emailing them this month.
  10. I-Remember to check QC inbox and clear emails by the end of every week for the month
  11. I-100% office attendance for the month
  12. B-Make over 10 bookings a month
  13. I-Try and convince a client to rebook instead of cx - must result in a new booking.
  14. N-Upgrade existing booking to higher grade or fare
  15. I- Resolve an issue before it escalates into a complaint.
  16. N-Assist a colleague with a complicated enquiry
  17. G-Follow up or call all NCL enquiries and provide feedback to KT
  18. N-Complete CLIA module or cruiseline online training