CompleteCLIA moduleor cruiselineonlinetrainingLocate anunknownpayment (emailfrom accounts)successfullyFollow up orcall all NCLenquiries andprovidefeedback to KTAssist acolleaguewith acomplicatedenquiryShare with yourTL a positivereview fromyour customerwithin themonthMakeover 10bookingsa monthRebook acustomer to anew sailing aftertheir original onewas canceled bythe cruise line.Assistphonesteamswhen busyTry andconvince aclient to rebookinstead of cx -must result in anew booking.Convert aminimum of6 SF leadsfor themonth100% officeattendancefor themonthAccomplish anew goal setwith your teamleader withinthe month Resolve anissue before itescalates intoa complaint.Contact 5 leadsby phoneinstead ofemailing themthis month.Upgradeexistingbooking tohigher gradeor fareRemember tocheck QC inboxand clear emailsby the end ofevery week forthe monthRebook acustomer toa new sailingat a higherprice.Attend the teammeeting andprovide feedbackor suggestions forimprovement tohelp emails team.CompleteCLIA moduleor cruiselineonlinetrainingLocate anunknownpayment (emailfrom accounts)successfullyFollow up orcall all NCLenquiries andprovidefeedback to KTAssist acolleaguewith acomplicatedenquiryShare with yourTL a positivereview fromyour customerwithin themonthMakeover 10bookingsa monthRebook acustomer to anew sailing aftertheir original onewas canceled bythe cruise line.Assistphonesteamswhen busyTry andconvince aclient to rebookinstead of cx -must result in anew booking.Convert aminimum of6 SF leadsfor themonth100% officeattendancefor themonthAccomplish anew goal setwith your teamleader withinthe month Resolve anissue before itescalates intoa complaint.Contact 5 leadsby phoneinstead ofemailing themthis month.Upgradeexistingbooking tohigher gradeor fareRemember tocheck QC inboxand clear emailsby the end ofevery week forthe monthRebook acustomer toa new sailingat a higherprice.Attend the teammeeting andprovide feedbackor suggestions forimprovement tohelp emails team.

March Board - Emails Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
G
4
N
5
B
6
B
7
B
8
G
9
I
10
G
11
I
12
B
13
I
14
B
15
N
16
I
17
N
18
G
  1. N-Complete CLIA module or cruiseline online training
  2. I-Locate an unknown payment (email from accounts) successfully
  3. G-Follow up or call all NCL enquiries and provide feedback to KT
  4. N-Assist a colleague with a complicated enquiry
  5. B-Share with your TL a positive review from your customer within the month
  6. B-Make over 10 bookings a month
  7. B-Rebook a customer to a new sailing after their original one was canceled by the cruise line.
  8. G-Assist phones teams when busy
  9. I-Try and convince a client to rebook instead of cx - must result in a new booking.
  10. G-Convert a minimum of 6 SF leads for the month
  11. I-100% office attendance for the month
  12. B-Accomplish a new goal set with your team leader within the month
  13. I- Resolve an issue before it escalates into a complaint.
  14. B-Contact 5 leads by phone instead of emailing them this month.
  15. N-Upgrade existing booking to higher grade or fare
  16. I-Remember to check QC inbox and clear emails by the end of every week for the month
  17. N-Rebook a customer to a new sailing at a higher price.
  18. G-Attend the team meeting and provide feedback or suggestions for improvement to help emails team.