Havecustomerenroll inSMS on thephoneSet up aSalvageassignmentSet up treeremovalservices forcustomerSet upGRN forcustomerObtainLienholderinformationObtaincontractorinformationfor propertyclaimUse EZ mailto attachEMS e-mailto claimCollectPolicereportinformationMake 3-wayphone callwith tow yardto obtainreleaseCollect LXpropertydamage info forauto claim(Structures,poles, Etc.)Collect claimantname, DOB,phone number,address, andinsurance infoSet uprental forcustomerLocateIV atFNOLSet upboard upservices forcustomerSet uptarpingservices forcustomerObtainedCV Color,Plate, VIN,and MileageObtainwitnessesname, phonenumber, andlocation atsceneCollect detailedinformation onitems forpersonal propertyclaims (damage,brand, and value)Helpcustomerlog into themobile appUseLanguageline solutionsto assist withfiling claimHaveinsureduploadphotos whileon the phoneAdd Law firmname,address, andphone numberto claimObtain SOCname, phonenumber, andaddressPersuadecustomer touse GRN overSOC by usingtalking points.Havecustomerenroll inSMS on thephoneSet up aSalvageassignmentSet up treeremovalservices forcustomerSet upGRN forcustomerObtainLienholderinformationObtaincontractorinformationfor propertyclaimUse EZ mailto attachEMS e-mailto claimCollectPolicereportinformationMake 3-wayphone callwith tow yardto obtainreleaseCollect LXpropertydamage info forauto claim(Structures,poles, Etc.)Collect claimantname, DOB,phone number,address, andinsurance infoSet uprental forcustomerLocateIV atFNOLSet upboard upservices forcustomerSet uptarpingservices forcustomerObtainedCV Color,Plate, VIN,and MileageObtainwitnessesname, phonenumber, andlocation atsceneCollect detailedinformation onitems forpersonal propertyclaims (damage,brand, and value)Helpcustomerlog into themobile appUseLanguageline solutionsto assist withfiling claimHaveinsureduploadphotos whileon the phoneAdd Law firmname,address, andphone numberto claimObtain SOCname, phonenumber, andaddressPersuadecustomer touse GRN overSOC by usingtalking points.

First call resolution @ FNOL - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have customer enroll in SMS on the phone
  2. Set up a Salvage assignment
  3. Set up tree removal services for customer
  4. Set up GRN for customer
  5. Obtain Lienholder information
  6. Obtain contractor information for property claim
  7. Use EZ mail to attach EMS e-mail to claim
  8. Collect Police report information
  9. Make 3-way phone call with tow yard to obtain release
  10. Collect LX property damage info for auto claim (Structures, poles, Etc.)
  11. Collect claimant name, DOB, phone number, address, and insurance info
  12. Set up rental for customer
  13. Locate IV at FNOL
  14. Set up board up services for customer
  15. Set up tarping services for customer
  16. Obtained CV Color, Plate, VIN, and Mileage
  17. Obtain witnesses name, phone number, and location at scene
  18. Collect detailed information on items for personal property claims (damage, brand, and value)
  19. Help customer log into the mobile app
  20. Use Language line solutions to assist with filing claim
  21. Have insured upload photos while on the phone
  22. Add Law firm name, address, and phone number to claim
  23. Obtain SOC name, phone number, and address
  24. Persuade customer to use GRN over SOC by using talking points.