Obtaincontractorinformationfor propertyclaimHelpcustomerlog into themobile appSet up aSalvageassignmentUse EZ mailto attachEMS e-mailto claimPersuadecustomer touse GRN overSOC by usingtalking points.Collect detailedinformation onitems forpersonal propertyclaims (damage,brand, and value)UseLanguageline solutionsto assist withfiling claimMake 3-wayphone callwith tow yardto obtainreleaseObtainwitnessesname, phonenumber, andlocation atsceneSet upGRN forcustomerCollect claimantname, DOB,phone number,address, andinsurance infoObtainLienholderinformationSet upboard upservices forcustomerCollect LXpropertydamage info forauto claim(Structures,poles, Etc.)LocateIV atFNOLSet uptarpingservices forcustomerAdd Law firmname,address, andphone numberto claimSet uprental forcustomerSet up treeremovalservices forcustomerHavecustomerenroll inSMS on thephoneHaveinsureduploadphotos whileon the phoneCollectPolicereportinformationObtainedCV Color,Plate, VIN,and MileageObtain SOCname, phonenumber, andaddressObtaincontractorinformationfor propertyclaimHelpcustomerlog into themobile appSet up aSalvageassignmentUse EZ mailto attachEMS e-mailto claimPersuadecustomer touse GRN overSOC by usingtalking points.Collect detailedinformation onitems forpersonal propertyclaims (damage,brand, and value)UseLanguageline solutionsto assist withfiling claimMake 3-wayphone callwith tow yardto obtainreleaseObtainwitnessesname, phonenumber, andlocation atsceneSet upGRN forcustomerCollect claimantname, DOB,phone number,address, andinsurance infoObtainLienholderinformationSet upboard upservices forcustomerCollect LXpropertydamage info forauto claim(Structures,poles, Etc.)LocateIV atFNOLSet uptarpingservices forcustomerAdd Law firmname,address, andphone numberto claimSet uprental forcustomerSet up treeremovalservices forcustomerHavecustomerenroll inSMS on thephoneHaveinsureduploadphotos whileon the phoneCollectPolicereportinformationObtainedCV Color,Plate, VIN,and MileageObtain SOCname, phonenumber, andaddress

First call resolution @ FNOL - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Obtain contractor information for property claim
  2. Help customer log into the mobile app
  3. Set up a Salvage assignment
  4. Use EZ mail to attach EMS e-mail to claim
  5. Persuade customer to use GRN over SOC by using talking points.
  6. Collect detailed information on items for personal property claims (damage, brand, and value)
  7. Use Language line solutions to assist with filing claim
  8. Make 3-way phone call with tow yard to obtain release
  9. Obtain witnesses name, phone number, and location at scene
  10. Set up GRN for customer
  11. Collect claimant name, DOB, phone number, address, and insurance info
  12. Obtain Lienholder information
  13. Set up board up services for customer
  14. Collect LX property damage info for auto claim (Structures, poles, Etc.)
  15. Locate IV at FNOL
  16. Set up tarping services for customer
  17. Add Law firm name, address, and phone number to claim
  18. Set up rental for customer
  19. Set up tree removal services for customer
  20. Have customer enroll in SMS on the phone
  21. Have insured upload photos while on the phone
  22. Collect Police report information
  23. Obtained CV Color, Plate, VIN, and Mileage
  24. Obtain SOC name, phone number, and address