ObtainLienholderinformationSet upboard upservices forcustomerSet up treeremovalservices forcustomerObtaincontractorinformationfor propertyclaimUseLanguageline solutionsto assist withfiling claimCollect detailedinformation onitems forpersonal propertyclaims (damage,brand, and value)ObtainedCV Color,Plate, VIN,and MileageSet upGRN forcustomerMake 3-wayphone callwith tow yardto obtainreleaseLocateIV atFNOLSet up aSalvageassignmentObtain SOCname, phonenumber, andaddressCollect LXpropertydamage info forauto claim(Structures,poles, Etc.)CollectPolicereportinformationAdd Law firmname,address, andphone numberto claimSet uprental forcustomerSet uptarpingservices forcustomerHelpcustomerlog into themobile appPersuadecustomer touse GRN overSOC by usingtalking points.Use EZ mailto attachEMS e-mailto claimCollect claimantname, DOB,phone number,address, andinsurance infoHavecustomerenroll inSMS on thephoneHaveinsureduploadphotos whileon the phoneObtainwitnessesname, phonenumber, andlocation atsceneObtainLienholderinformationSet upboard upservices forcustomerSet up treeremovalservices forcustomerObtaincontractorinformationfor propertyclaimUseLanguageline solutionsto assist withfiling claimCollect detailedinformation onitems forpersonal propertyclaims (damage,brand, and value)ObtainedCV Color,Plate, VIN,and MileageSet upGRN forcustomerMake 3-wayphone callwith tow yardto obtainreleaseLocateIV atFNOLSet up aSalvageassignmentObtain SOCname, phonenumber, andaddressCollect LXpropertydamage info forauto claim(Structures,poles, Etc.)CollectPolicereportinformationAdd Law firmname,address, andphone numberto claimSet uprental forcustomerSet uptarpingservices forcustomerHelpcustomerlog into themobile appPersuadecustomer touse GRN overSOC by usingtalking points.Use EZ mailto attachEMS e-mailto claimCollect claimantname, DOB,phone number,address, andinsurance infoHavecustomerenroll inSMS on thephoneHaveinsureduploadphotos whileon the phoneObtainwitnessesname, phonenumber, andlocation atscene

First call resolution @ FNOL - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Obtain Lienholder information
  2. Set up board up services for customer
  3. Set up tree removal services for customer
  4. Obtain contractor information for property claim
  5. Use Language line solutions to assist with filing claim
  6. Collect detailed information on items for personal property claims (damage, brand, and value)
  7. Obtained CV Color, Plate, VIN, and Mileage
  8. Set up GRN for customer
  9. Make 3-way phone call with tow yard to obtain release
  10. Locate IV at FNOL
  11. Set up a Salvage assignment
  12. Obtain SOC name, phone number, and address
  13. Collect LX property damage info for auto claim (Structures, poles, Etc.)
  14. Collect Police report information
  15. Add Law firm name, address, and phone number to claim
  16. Set up rental for customer
  17. Set up tarping services for customer
  18. Help customer log into the mobile app
  19. Persuade customer to use GRN over SOC by using talking points.
  20. Use EZ mail to attach EMS e-mail to claim
  21. Collect claimant name, DOB, phone number, address, and insurance info
  22. Have customer enroll in SMS on the phone
  23. Have insured upload photos while on the phone
  24. Obtain witnesses name, phone number, and location at scene