Obtain SOCname, phonenumber, andaddressLocateIV atFNOLObtainwitnessesname, phonenumber, andlocation atsceneCollect LXpropertydamage info forauto claim(Structures,poles, Etc.)ObtainLienholderinformationSet up treeremovalservices forcustomerAdd Law firmname,address, andphone numberto claimObtaincontractorinformationfor propertyclaimSet uprental forcustomerHaveinsureduploadphotos whileon the phoneCollectPolicereportinformationUseLanguageline solutionsto assist withfiling claimHavecustomerenroll inSMS on thephoneSet upboard upservices forcustomerMake 3-wayphone callwith tow yardto obtainreleaseSet up aSalvageassignmentObtainedCV Color,Plate, VIN,and MileageSet uptarpingservices forcustomerHelpcustomerlog into themobile appSet upGRN forcustomerCollect claimantname, DOB,phone number,address, andinsurance infoPersuadecustomer touse GRN overSOC by usingtalking points.Use EZ mailto attachEMS e-mailto claimCollect detailedinformation onitems forpersonal propertyclaims (damage,brand, and value)Obtain SOCname, phonenumber, andaddressLocateIV atFNOLObtainwitnessesname, phonenumber, andlocation atsceneCollect LXpropertydamage info forauto claim(Structures,poles, Etc.)ObtainLienholderinformationSet up treeremovalservices forcustomerAdd Law firmname,address, andphone numberto claimObtaincontractorinformationfor propertyclaimSet uprental forcustomerHaveinsureduploadphotos whileon the phoneCollectPolicereportinformationUseLanguageline solutionsto assist withfiling claimHavecustomerenroll inSMS on thephoneSet upboard upservices forcustomerMake 3-wayphone callwith tow yardto obtainreleaseSet up aSalvageassignmentObtainedCV Color,Plate, VIN,and MileageSet uptarpingservices forcustomerHelpcustomerlog into themobile appSet upGRN forcustomerCollect claimantname, DOB,phone number,address, andinsurance infoPersuadecustomer touse GRN overSOC by usingtalking points.Use EZ mailto attachEMS e-mailto claimCollect detailedinformation onitems forpersonal propertyclaims (damage,brand, and value)

First call resolution @ FNOL - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Obtain SOC name, phone number, and address
  2. Locate IV at FNOL
  3. Obtain witnesses name, phone number, and location at scene
  4. Collect LX property damage info for auto claim (Structures, poles, Etc.)
  5. Obtain Lienholder information
  6. Set up tree removal services for customer
  7. Add Law firm name, address, and phone number to claim
  8. Obtain contractor information for property claim
  9. Set up rental for customer
  10. Have insured upload photos while on the phone
  11. Collect Police report information
  12. Use Language line solutions to assist with filing claim
  13. Have customer enroll in SMS on the phone
  14. Set up board up services for customer
  15. Make 3-way phone call with tow yard to obtain release
  16. Set up a Salvage assignment
  17. Obtained CV Color, Plate, VIN, and Mileage
  18. Set up tarping services for customer
  19. Help customer log into the mobile app
  20. Set up GRN for customer
  21. Collect claimant name, DOB, phone number, address, and insurance info
  22. Persuade customer to use GRN over SOC by using talking points.
  23. Use EZ mail to attach EMS e-mail to claim
  24. Collect detailed information on items for personal property claims (damage, brand, and value)