Haveinsureduploadphotos whileon the phoneObtainwitnessesname, phonenumber, andlocation atsceneSet upGRN forcustomerSet uptarpingservices forcustomerObtain SOCname, phonenumber, andaddressCollect claimantname, DOB,phone number,address, andinsurance infoSet up treeremovalservices forcustomerUse EZ mailto attachEMS e-mailto claimCollect detailedinformation onitems forpersonal propertyclaims (damage,brand, and value)Havecustomerenroll inSMS on thephoneSet upboard upservices forcustomerCollect LXpropertydamage info forauto claim(Structures,poles, Etc.)Make 3-wayphone callwith tow yardto obtainreleaseSet uprental forcustomerHelpcustomerlog into themobile appCollectPolicereportinformationObtainLienholderinformationObtaincontractorinformationfor propertyclaimPersuadecustomer touse GRN overSOC by usingtalking points.Add Law firmname,address, andphone numberto claimLocateIV atFNOLUseLanguageline solutionsto assist withfiling claimObtainedCV Color,Plate, VIN,and MileageSet up aSalvageassignmentHaveinsureduploadphotos whileon the phoneObtainwitnessesname, phonenumber, andlocation atsceneSet upGRN forcustomerSet uptarpingservices forcustomerObtain SOCname, phonenumber, andaddressCollect claimantname, DOB,phone number,address, andinsurance infoSet up treeremovalservices forcustomerUse EZ mailto attachEMS e-mailto claimCollect detailedinformation onitems forpersonal propertyclaims (damage,brand, and value)Havecustomerenroll inSMS on thephoneSet upboard upservices forcustomerCollect LXpropertydamage info forauto claim(Structures,poles, Etc.)Make 3-wayphone callwith tow yardto obtainreleaseSet uprental forcustomerHelpcustomerlog into themobile appCollectPolicereportinformationObtainLienholderinformationObtaincontractorinformationfor propertyclaimPersuadecustomer touse GRN overSOC by usingtalking points.Add Law firmname,address, andphone numberto claimLocateIV atFNOLUseLanguageline solutionsto assist withfiling claimObtainedCV Color,Plate, VIN,and MileageSet up aSalvageassignment

First call resolution @ FNOL - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Have insured upload photos while on the phone
  2. Obtain witnesses name, phone number, and location at scene
  3. Set up GRN for customer
  4. Set up tarping services for customer
  5. Obtain SOC name, phone number, and address
  6. Collect claimant name, DOB, phone number, address, and insurance info
  7. Set up tree removal services for customer
  8. Use EZ mail to attach EMS e-mail to claim
  9. Collect detailed information on items for personal property claims (damage, brand, and value)
  10. Have customer enroll in SMS on the phone
  11. Set up board up services for customer
  12. Collect LX property damage info for auto claim (Structures, poles, Etc.)
  13. Make 3-way phone call with tow yard to obtain release
  14. Set up rental for customer
  15. Help customer log into the mobile app
  16. Collect Police report information
  17. Obtain Lienholder information
  18. Obtain contractor information for property claim
  19. Persuade customer to use GRN over SOC by using talking points.
  20. Add Law firm name, address, and phone number to claim
  21. Locate IV at FNOL
  22. Use Language line solutions to assist with filing claim
  23. Obtained CV Color, Plate, VIN, and Mileage
  24. Set up a Salvage assignment