ObtainedCV Color,Plate, VIN,and MileageSet upboard upservices forcustomerLocateIV atFNOLCollect LXpropertydamage info forauto claim(Structures,poles, Etc.)Collect detailedinformation onitems forpersonal propertyclaims (damage,brand, and value)Set up treeremovalservices forcustomerUseLanguageline solutionsto assist withfiling claimObtain SOCname, phonenumber, andaddressMake 3-wayphone callwith tow yardto obtainreleaseObtaincontractorinformationfor propertyclaimSet upGRN forcustomerHaveinsureduploadphotos whileon the phoneObtainLienholderinformationHelpcustomerlog into themobile appPersuadecustomer touse GRN overSOC by usingtalking points.Havecustomerenroll inSMS on thephoneCollect claimantname, DOB,phone number,address, andinsurance infoSet up aSalvageassignmentObtainwitnessesname, phonenumber, andlocation atsceneAdd Law firmname,address, andphone numberto claimCollectPolicereportinformationUse EZ mailto attachEMS e-mailto claimSet uprental forcustomerSet uptarpingservices forcustomerObtainedCV Color,Plate, VIN,and MileageSet upboard upservices forcustomerLocateIV atFNOLCollect LXpropertydamage info forauto claim(Structures,poles, Etc.)Collect detailedinformation onitems forpersonal propertyclaims (damage,brand, and value)Set up treeremovalservices forcustomerUseLanguageline solutionsto assist withfiling claimObtain SOCname, phonenumber, andaddressMake 3-wayphone callwith tow yardto obtainreleaseObtaincontractorinformationfor propertyclaimSet upGRN forcustomerHaveinsureduploadphotos whileon the phoneObtainLienholderinformationHelpcustomerlog into themobile appPersuadecustomer touse GRN overSOC by usingtalking points.Havecustomerenroll inSMS on thephoneCollect claimantname, DOB,phone number,address, andinsurance infoSet up aSalvageassignmentObtainwitnessesname, phonenumber, andlocation atsceneAdd Law firmname,address, andphone numberto claimCollectPolicereportinformationUse EZ mailto attachEMS e-mailto claimSet uprental forcustomerSet uptarpingservices forcustomer

First call resolution @ FNOL - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Obtained CV Color, Plate, VIN, and Mileage
  2. Set up board up services for customer
  3. Locate IV at FNOL
  4. Collect LX property damage info for auto claim (Structures, poles, Etc.)
  5. Collect detailed information on items for personal property claims (damage, brand, and value)
  6. Set up tree removal services for customer
  7. Use Language line solutions to assist with filing claim
  8. Obtain SOC name, phone number, and address
  9. Make 3-way phone call with tow yard to obtain release
  10. Obtain contractor information for property claim
  11. Set up GRN for customer
  12. Have insured upload photos while on the phone
  13. Obtain Lienholder information
  14. Help customer log into the mobile app
  15. Persuade customer to use GRN over SOC by using talking points.
  16. Have customer enroll in SMS on the phone
  17. Collect claimant name, DOB, phone number, address, and insurance info
  18. Set up a Salvage assignment
  19. Obtain witnesses name, phone number, and location at scene
  20. Add Law firm name, address, and phone number to claim
  21. Collect Police report information
  22. Use EZ mail to attach EMS e-mail to claim
  23. Set up rental for customer
  24. Set up tarping services for customer