Haveinsureduploadphotos whileon the phoneSet up aSalvageassignmentObtainLienholderinformationPersuadecustomer touse GRN overSOC by usingtalking points.Set upGRN forcustomerSet upboard upservices forcustomerObtainwitnessesname, phonenumber, andlocation atsceneLocateIV atFNOLAdd Law firmname,address, andphone numberto claimCollect detailedinformation onitems forpersonal propertyclaims (damage,brand, and value)Use EZ mailto attachEMS e-mailto claimMake 3-wayphone callwith tow yardto obtainreleaseUseLanguageline solutionsto assist withfiling claimObtaincontractorinformationfor propertyclaimCollect LXpropertydamage info forauto claim(Structures,poles, Etc.)Obtain SOCname, phonenumber, andaddressCollectPolicereportinformationSet up treeremovalservices forcustomerSet uprental forcustomerHavecustomerenroll inSMS on thephoneSet uptarpingservices forcustomerObtainedCV Color,Plate, VIN,and MileageCollect claimantname, DOB,phone number,address, andinsurance infoHelpcustomerlog into themobile appHaveinsureduploadphotos whileon the phoneSet up aSalvageassignmentObtainLienholderinformationPersuadecustomer touse GRN overSOC by usingtalking points.Set upGRN forcustomerSet upboard upservices forcustomerObtainwitnessesname, phonenumber, andlocation atsceneLocateIV atFNOLAdd Law firmname,address, andphone numberto claimCollect detailedinformation onitems forpersonal propertyclaims (damage,brand, and value)Use EZ mailto attachEMS e-mailto claimMake 3-wayphone callwith tow yardto obtainreleaseUseLanguageline solutionsto assist withfiling claimObtaincontractorinformationfor propertyclaimCollect LXpropertydamage info forauto claim(Structures,poles, Etc.)Obtain SOCname, phonenumber, andaddressCollectPolicereportinformationSet up treeremovalservices forcustomerSet uprental forcustomerHavecustomerenroll inSMS on thephoneSet uptarpingservices forcustomerObtainedCV Color,Plate, VIN,and MileageCollect claimantname, DOB,phone number,address, andinsurance infoHelpcustomerlog into themobile app

First call resolution @ FNOL - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have insured upload photos while on the phone
  2. Set up a Salvage assignment
  3. Obtain Lienholder information
  4. Persuade customer to use GRN over SOC by using talking points.
  5. Set up GRN for customer
  6. Set up board up services for customer
  7. Obtain witnesses name, phone number, and location at scene
  8. Locate IV at FNOL
  9. Add Law firm name, address, and phone number to claim
  10. Collect detailed information on items for personal property claims (damage, brand, and value)
  11. Use EZ mail to attach EMS e-mail to claim
  12. Make 3-way phone call with tow yard to obtain release
  13. Use Language line solutions to assist with filing claim
  14. Obtain contractor information for property claim
  15. Collect LX property damage info for auto claim (Structures, poles, Etc.)
  16. Obtain SOC name, phone number, and address
  17. Collect Police report information
  18. Set up tree removal services for customer
  19. Set up rental for customer
  20. Have customer enroll in SMS on the phone
  21. Set up tarping services for customer
  22. Obtained CV Color, Plate, VIN, and Mileage
  23. Collect claimant name, DOB, phone number, address, and insurance info
  24. Help customer log into the mobile app