Set up aSalvageassignmentObtainwitnessesname, phonenumber, andlocation atsceneCollect LXpropertydamage info forauto claim(Structures,poles, Etc.)Obtain SOCname, phonenumber, andaddressCollectPolicereportinformationUse EZ mailto attachEMS e-mailto claimUseLanguageline solutionsto assist withfiling claimSet uprental forcustomerObtaincontractorinformationfor propertyclaimSet upboard upservices forcustomerSet uptarpingservices forcustomerHavecustomerenroll inSMS on thephoneObtainedCV Color,Plate, VIN,and MileageHaveinsureduploadphotos whileon the phoneCollect claimantname, DOB,phone number,address, andinsurance infoLocateIV atFNOLMake 3-wayphone callwith tow yardto obtainreleaseObtainLienholderinformationSet upGRN forcustomerSet up treeremovalservices forcustomerHelpcustomerlog into themobile appCollect detailedinformation onitems forpersonal propertyclaims (damage,brand, and value)Add Law firmname,address, andphone numberto claimPersuadecustomer touse GRN overSOC by usingtalking points.Set up aSalvageassignmentObtainwitnessesname, phonenumber, andlocation atsceneCollect LXpropertydamage info forauto claim(Structures,poles, Etc.)Obtain SOCname, phonenumber, andaddressCollectPolicereportinformationUse EZ mailto attachEMS e-mailto claimUseLanguageline solutionsto assist withfiling claimSet uprental forcustomerObtaincontractorinformationfor propertyclaimSet upboard upservices forcustomerSet uptarpingservices forcustomerHavecustomerenroll inSMS on thephoneObtainedCV Color,Plate, VIN,and MileageHaveinsureduploadphotos whileon the phoneCollect claimantname, DOB,phone number,address, andinsurance infoLocateIV atFNOLMake 3-wayphone callwith tow yardto obtainreleaseObtainLienholderinformationSet upGRN forcustomerSet up treeremovalservices forcustomerHelpcustomerlog into themobile appCollect detailedinformation onitems forpersonal propertyclaims (damage,brand, and value)Add Law firmname,address, andphone numberto claimPersuadecustomer touse GRN overSOC by usingtalking points.

First call resolution @ FNOL - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up a Salvage assignment
  2. Obtain witnesses name, phone number, and location at scene
  3. Collect LX property damage info for auto claim (Structures, poles, Etc.)
  4. Obtain SOC name, phone number, and address
  5. Collect Police report information
  6. Use EZ mail to attach EMS e-mail to claim
  7. Use Language line solutions to assist with filing claim
  8. Set up rental for customer
  9. Obtain contractor information for property claim
  10. Set up board up services for customer
  11. Set up tarping services for customer
  12. Have customer enroll in SMS on the phone
  13. Obtained CV Color, Plate, VIN, and Mileage
  14. Have insured upload photos while on the phone
  15. Collect claimant name, DOB, phone number, address, and insurance info
  16. Locate IV at FNOL
  17. Make 3-way phone call with tow yard to obtain release
  18. Obtain Lienholder information
  19. Set up GRN for customer
  20. Set up tree removal services for customer
  21. Help customer log into the mobile app
  22. Collect detailed information on items for personal property claims (damage, brand, and value)
  23. Add Law firm name, address, and phone number to claim
  24. Persuade customer to use GRN over SOC by using talking points.