Use EZ mailto attachEMS e-mailto claimMake 3-wayphone callwith tow yardto obtainreleaseSet up treeremovalservices forcustomerObtainLienholderinformationSet uprental forcustomerUseLanguageline solutionsto assist withfiling claimObtain SOCname, phonenumber, andaddressHaveinsureduploadphotos whileon the phoneLocateIV atFNOLCollect LXpropertydamage info forauto claim(Structures,poles, Etc.)Obtainwitnessesname, phonenumber, andlocation atsceneCollect claimantname, DOB,phone number,address, andinsurance infoSet up aSalvageassignmentObtainedCV Color,Plate, VIN,and MileageSet upGRN forcustomerHelpcustomerlog into themobile appObtaincontractorinformationfor propertyclaimCollect detailedinformation onitems forpersonal propertyclaims (damage,brand, and value)Persuadecustomer touse GRN overSOC by usingtalking points.Set uptarpingservices forcustomerHavecustomerenroll inSMS on thephoneAdd Law firmname,address, andphone numberto claimSet upboard upservices forcustomerCollectPolicereportinformationUse EZ mailto attachEMS e-mailto claimMake 3-wayphone callwith tow yardto obtainreleaseSet up treeremovalservices forcustomerObtainLienholderinformationSet uprental forcustomerUseLanguageline solutionsto assist withfiling claimObtain SOCname, phonenumber, andaddressHaveinsureduploadphotos whileon the phoneLocateIV atFNOLCollect LXpropertydamage info forauto claim(Structures,poles, Etc.)Obtainwitnessesname, phonenumber, andlocation atsceneCollect claimantname, DOB,phone number,address, andinsurance infoSet up aSalvageassignmentObtainedCV Color,Plate, VIN,and MileageSet upGRN forcustomerHelpcustomerlog into themobile appObtaincontractorinformationfor propertyclaimCollect detailedinformation onitems forpersonal propertyclaims (damage,brand, and value)Persuadecustomer touse GRN overSOC by usingtalking points.Set uptarpingservices forcustomerHavecustomerenroll inSMS on thephoneAdd Law firmname,address, andphone numberto claimSet upboard upservices forcustomerCollectPolicereportinformation

First call resolution @ FNOL - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Use EZ mail to attach EMS e-mail to claim
  2. Make 3-way phone call with tow yard to obtain release
  3. Set up tree removal services for customer
  4. Obtain Lienholder information
  5. Set up rental for customer
  6. Use Language line solutions to assist with filing claim
  7. Obtain SOC name, phone number, and address
  8. Have insured upload photos while on the phone
  9. Locate IV at FNOL
  10. Collect LX property damage info for auto claim (Structures, poles, Etc.)
  11. Obtain witnesses name, phone number, and location at scene
  12. Collect claimant name, DOB, phone number, address, and insurance info
  13. Set up a Salvage assignment
  14. Obtained CV Color, Plate, VIN, and Mileage
  15. Set up GRN for customer
  16. Help customer log into the mobile app
  17. Obtain contractor information for property claim
  18. Collect detailed information on items for personal property claims (damage, brand, and value)
  19. Persuade customer to use GRN over SOC by using talking points.
  20. Set up tarping services for customer
  21. Have customer enroll in SMS on the phone
  22. Add Law firm name, address, and phone number to claim
  23. Set up board up services for customer
  24. Collect Police report information