Haveinsureduploadphotos whileon the phoneCollectPolicereportinformationSet uptarpingservices forcustomerObtainLienholderinformationObtaincontractorinformationfor propertyclaimObtainwitnessesname, phonenumber, andlocation atsceneCollect claimantname, DOB,phone number,address, andinsurance infoUse EZ mailto attachEMS e-mailto claimObtain SOCname, phonenumber, andaddressUseLanguageline solutionsto assist withfiling claimObtainedCV Color,Plate, VIN,and MileageLocateIV atFNOLSet upboard upservices forcustomerSet uprental forcustomerSet upGRN forcustomerAdd Law firmname,address, andphone numberto claimCollect detailedinformation onitems forpersonal propertyclaims (damage,brand, and value)Havecustomerenroll inSMS on thephoneCollect LXpropertydamage info forauto claim(Structures,poles, Etc.)Set up aSalvageassignmentPersuadecustomer touse GRN overSOC by usingtalking points.Make 3-wayphone callwith tow yardto obtainreleaseHelpcustomerlog into themobile appSet up treeremovalservices forcustomerHaveinsureduploadphotos whileon the phoneCollectPolicereportinformationSet uptarpingservices forcustomerObtainLienholderinformationObtaincontractorinformationfor propertyclaimObtainwitnessesname, phonenumber, andlocation atsceneCollect claimantname, DOB,phone number,address, andinsurance infoUse EZ mailto attachEMS e-mailto claimObtain SOCname, phonenumber, andaddressUseLanguageline solutionsto assist withfiling claimObtainedCV Color,Plate, VIN,and MileageLocateIV atFNOLSet upboard upservices forcustomerSet uprental forcustomerSet upGRN forcustomerAdd Law firmname,address, andphone numberto claimCollect detailedinformation onitems forpersonal propertyclaims (damage,brand, and value)Havecustomerenroll inSMS on thephoneCollect LXpropertydamage info forauto claim(Structures,poles, Etc.)Set up aSalvageassignmentPersuadecustomer touse GRN overSOC by usingtalking points.Make 3-wayphone callwith tow yardto obtainreleaseHelpcustomerlog into themobile appSet up treeremovalservices forcustomer

First call resolution @ FNOL - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have insured upload photos while on the phone
  2. Collect Police report information
  3. Set up tarping services for customer
  4. Obtain Lienholder information
  5. Obtain contractor information for property claim
  6. Obtain witnesses name, phone number, and location at scene
  7. Collect claimant name, DOB, phone number, address, and insurance info
  8. Use EZ mail to attach EMS e-mail to claim
  9. Obtain SOC name, phone number, and address
  10. Use Language line solutions to assist with filing claim
  11. Obtained CV Color, Plate, VIN, and Mileage
  12. Locate IV at FNOL
  13. Set up board up services for customer
  14. Set up rental for customer
  15. Set up GRN for customer
  16. Add Law firm name, address, and phone number to claim
  17. Collect detailed information on items for personal property claims (damage, brand, and value)
  18. Have customer enroll in SMS on the phone
  19. Collect LX property damage info for auto claim (Structures, poles, Etc.)
  20. Set up a Salvage assignment
  21. Persuade customer to use GRN over SOC by using talking points.
  22. Make 3-way phone call with tow yard to obtain release
  23. Help customer log into the mobile app
  24. Set up tree removal services for customer