Persuadecustomer touse GRN overSOC by usingtalking points.Add Law firmname,address, andphone numberto claimObtainwitnessesname, phonenumber, andlocation atsceneSet uprental forcustomerCollect LXpropertydamage info forauto claim(Structures,poles, Etc.)ObtainLienholderinformationHavecustomerenroll inSMS on thephoneHaveinsureduploadphotos whileon the phoneUse EZ mailto attachEMS e-mailto claimSet upboard upservices forcustomerSet upGRN forcustomerLocateIV atFNOLObtainedCV Color,Plate, VIN,and MileageCollect claimantname, DOB,phone number,address, andinsurance infoUseLanguageline solutionsto assist withfiling claimObtaincontractorinformationfor propertyclaimMake 3-wayphone callwith tow yardto obtainreleaseSet up aSalvageassignmentSet up treeremovalservices forcustomerObtain SOCname, phonenumber, andaddressCollectPolicereportinformationCollect detailedinformation onitems forpersonal propertyclaims (damage,brand, and value)Set uptarpingservices forcustomerHelpcustomerlog into themobile appPersuadecustomer touse GRN overSOC by usingtalking points.Add Law firmname,address, andphone numberto claimObtainwitnessesname, phonenumber, andlocation atsceneSet uprental forcustomerCollect LXpropertydamage info forauto claim(Structures,poles, Etc.)ObtainLienholderinformationHavecustomerenroll inSMS on thephoneHaveinsureduploadphotos whileon the phoneUse EZ mailto attachEMS e-mailto claimSet upboard upservices forcustomerSet upGRN forcustomerLocateIV atFNOLObtainedCV Color,Plate, VIN,and MileageCollect claimantname, DOB,phone number,address, andinsurance infoUseLanguageline solutionsto assist withfiling claimObtaincontractorinformationfor propertyclaimMake 3-wayphone callwith tow yardto obtainreleaseSet up aSalvageassignmentSet up treeremovalservices forcustomerObtain SOCname, phonenumber, andaddressCollectPolicereportinformationCollect detailedinformation onitems forpersonal propertyclaims (damage,brand, and value)Set uptarpingservices forcustomerHelpcustomerlog into themobile app

First call resolution @ FNOL - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Persuade customer to use GRN over SOC by using talking points.
  2. Add Law firm name, address, and phone number to claim
  3. Obtain witnesses name, phone number, and location at scene
  4. Set up rental for customer
  5. Collect LX property damage info for auto claim (Structures, poles, Etc.)
  6. Obtain Lienholder information
  7. Have customer enroll in SMS on the phone
  8. Have insured upload photos while on the phone
  9. Use EZ mail to attach EMS e-mail to claim
  10. Set up board up services for customer
  11. Set up GRN for customer
  12. Locate IV at FNOL
  13. Obtained CV Color, Plate, VIN, and Mileage
  14. Collect claimant name, DOB, phone number, address, and insurance info
  15. Use Language line solutions to assist with filing claim
  16. Obtain contractor information for property claim
  17. Make 3-way phone call with tow yard to obtain release
  18. Set up a Salvage assignment
  19. Set up tree removal services for customer
  20. Obtain SOC name, phone number, and address
  21. Collect Police report information
  22. Collect detailed information on items for personal property claims (damage, brand, and value)
  23. Set up tarping services for customer
  24. Help customer log into the mobile app