Collect detailedinformation onitems forpersonal propertyclaims (damage,brand, and value)Obtain SOCname, phonenumber, andaddressSet up treeremovalservices forcustomerLocateIV atFNOLObtaincontractorinformationfor propertyclaimObtainedCV Color,Plate, VIN,and MileageObtainLienholderinformationHavecustomerenroll inSMS on thephoneUseLanguageline solutionsto assist withfiling claimCollectPolicereportinformationObtainwitnessesname, phonenumber, andlocation atsceneHaveinsureduploadphotos whileon the phoneCollect claimantname, DOB,phone number,address, andinsurance infoUse EZ mailto attachEMS e-mailto claimSet uptarpingservices forcustomerCollect LXpropertydamage info forauto claim(Structures,poles, Etc.)Persuadecustomer touse GRN overSOC by usingtalking points.Set uprental forcustomerMake 3-wayphone callwith tow yardto obtainreleaseSet upGRN forcustomerAdd Law firmname,address, andphone numberto claimSet upboard upservices forcustomerSet up aSalvageassignmentHelpcustomerlog into themobile appCollect detailedinformation onitems forpersonal propertyclaims (damage,brand, and value)Obtain SOCname, phonenumber, andaddressSet up treeremovalservices forcustomerLocateIV atFNOLObtaincontractorinformationfor propertyclaimObtainedCV Color,Plate, VIN,and MileageObtainLienholderinformationHavecustomerenroll inSMS on thephoneUseLanguageline solutionsto assist withfiling claimCollectPolicereportinformationObtainwitnessesname, phonenumber, andlocation atsceneHaveinsureduploadphotos whileon the phoneCollect claimantname, DOB,phone number,address, andinsurance infoUse EZ mailto attachEMS e-mailto claimSet uptarpingservices forcustomerCollect LXpropertydamage info forauto claim(Structures,poles, Etc.)Persuadecustomer touse GRN overSOC by usingtalking points.Set uprental forcustomerMake 3-wayphone callwith tow yardto obtainreleaseSet upGRN forcustomerAdd Law firmname,address, andphone numberto claimSet upboard upservices forcustomerSet up aSalvageassignmentHelpcustomerlog into themobile app

First call resolution @ FNOL - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Collect detailed information on items for personal property claims (damage, brand, and value)
  2. Obtain SOC name, phone number, and address
  3. Set up tree removal services for customer
  4. Locate IV at FNOL
  5. Obtain contractor information for property claim
  6. Obtained CV Color, Plate, VIN, and Mileage
  7. Obtain Lienholder information
  8. Have customer enroll in SMS on the phone
  9. Use Language line solutions to assist with filing claim
  10. Collect Police report information
  11. Obtain witnesses name, phone number, and location at scene
  12. Have insured upload photos while on the phone
  13. Collect claimant name, DOB, phone number, address, and insurance info
  14. Use EZ mail to attach EMS e-mail to claim
  15. Set up tarping services for customer
  16. Collect LX property damage info for auto claim (Structures, poles, Etc.)
  17. Persuade customer to use GRN over SOC by using talking points.
  18. Set up rental for customer
  19. Make 3-way phone call with tow yard to obtain release
  20. Set up GRN for customer
  21. Add Law firm name, address, and phone number to claim
  22. Set up board up services for customer
  23. Set up a Salvage assignment
  24. Help customer log into the mobile app