First call resolution @ FNOL - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Locate IV at FNOL
2. Persuade customer to use GRN over SOC by using talking points.
3. Have insured upload photos while on the phone
4. Collect detailed information on items for personal property claims (damage, brand, and value)
5. Set up tree removal services for customer
6. Collect LX property damage info for auto claim (Structures, poles, Etc.)
7. Obtain witnesses name, phone number, and location at scene
8. Collect Police report information
9. Obtain SOC name, phone number, and address
10. Add Law firm name, address, and phone number to claim
11. Obtain contractor information for property claim
12. Set up rental for customer
13. Collect claimant name, DOB, phone number, address, and insurance info
14. Use EZ mail to attach EMS e-mail to claim
15. Make 3-way phone call with tow yard to obtain release
16. Use Language line solutions to assist with filing claim
17. Obtained CV Color, Plate, VIN, and Mileage
18. Have customer enroll in SMS on the phone
19. Help customer log into the mobile app
20. Obtain Lienholder information
21. Set up GRN for customer
22. Set up tarping services for customer
23. Set up board up services for customer
24. Set up a Salvage assignment