Helpcustomerlog into themobile appObtainwitnessesname, phonenumber, andlocation atsceneSet uptarpingservices forcustomerUseLanguageline solutionsto assist withfiling claimCollect claimantname, DOB,phone number,address, andinsurance infoCollect LXpropertydamage info forauto claim(Structures,poles, Etc.)Set up treeremovalservices forcustomerSet up aSalvageassignmentObtainLienholderinformationSet upboard upservices forcustomerSet uprental forcustomerAdd Law firmname,address, andphone numberto claimPersuadecustomer touse GRN overSOC by usingtalking points.CollectPolicereportinformationMake 3-wayphone callwith tow yardto obtainreleaseObtainedCV Color,Plate, VIN,and MileageCollect detailedinformation onitems forpersonal propertyclaims (damage,brand, and value)Havecustomerenroll inSMS on thephoneHaveinsureduploadphotos whileon the phoneObtain SOCname, phonenumber, andaddressLocateIV atFNOLObtaincontractorinformationfor propertyclaimUse EZ mailto attachEMS e-mailto claimSet upGRN forcustomerHelpcustomerlog into themobile appObtainwitnessesname, phonenumber, andlocation atsceneSet uptarpingservices forcustomerUseLanguageline solutionsto assist withfiling claimCollect claimantname, DOB,phone number,address, andinsurance infoCollect LXpropertydamage info forauto claim(Structures,poles, Etc.)Set up treeremovalservices forcustomerSet up aSalvageassignmentObtainLienholderinformationSet upboard upservices forcustomerSet uprental forcustomerAdd Law firmname,address, andphone numberto claimPersuadecustomer touse GRN overSOC by usingtalking points.CollectPolicereportinformationMake 3-wayphone callwith tow yardto obtainreleaseObtainedCV Color,Plate, VIN,and MileageCollect detailedinformation onitems forpersonal propertyclaims (damage,brand, and value)Havecustomerenroll inSMS on thephoneHaveinsureduploadphotos whileon the phoneObtain SOCname, phonenumber, andaddressLocateIV atFNOLObtaincontractorinformationfor propertyclaimUse EZ mailto attachEMS e-mailto claimSet upGRN forcustomer

First call resolution @ FNOL - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help customer log into the mobile app
  2. Obtain witnesses name, phone number, and location at scene
  3. Set up tarping services for customer
  4. Use Language line solutions to assist with filing claim
  5. Collect claimant name, DOB, phone number, address, and insurance info
  6. Collect LX property damage info for auto claim (Structures, poles, Etc.)
  7. Set up tree removal services for customer
  8. Set up a Salvage assignment
  9. Obtain Lienholder information
  10. Set up board up services for customer
  11. Set up rental for customer
  12. Add Law firm name, address, and phone number to claim
  13. Persuade customer to use GRN over SOC by using talking points.
  14. Collect Police report information
  15. Make 3-way phone call with tow yard to obtain release
  16. Obtained CV Color, Plate, VIN, and Mileage
  17. Collect detailed information on items for personal property claims (damage, brand, and value)
  18. Have customer enroll in SMS on the phone
  19. Have insured upload photos while on the phone
  20. Obtain SOC name, phone number, and address
  21. Locate IV at FNOL
  22. Obtain contractor information for property claim
  23. Use EZ mail to attach EMS e-mail to claim
  24. Set up GRN for customer