First call resolution @ FNOL

First call resolution @ FNOL Bingo Card
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This bingo card has a free space and 24 words: Locate IV at FNOL, Have customer enroll in SMS on the phone, Obtained CV Color, Plate, VIN, and Mileage, Have insured upload photos while on the phone, Help customer log into the mobile app, Collect detailed information on items for personal property claims (damage, brand, and value), Collect claimant name, DOB, phone number, address, and insurance info, Add Law firm name, address, and phone number to claim, Make 3-way phone call with tow yard to obtain release, Set up tarping services for customer, Set up tree removal services for customer, Set up board up services for customer, Use EZ mail to attach EMS e-mail to claim, Set up GRN for customer, Set up rental for customer, Set up a Salvage assignment, Obtain witnesses name, phone number, and location at scene, Obtain SOC name, phone number, and address, Collect Police report information, Use Language line solutions to assist with filing claim, Obtain contractor information for property claim, Obtain Lienholder information, Collect LX property damage info for auto claim (Structures, poles, Etc.) and Persuade customer to use GRN over SOC by using talking points..

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