ValidateFeelingsReflectiveListeningRemainCalmReassureDeepBreethingUse aCalm &SteadyToneEmpowerProvideChoicesActiveListeningApologizeUseCaller'snameDecreaseVolume &ToneBePatientUse "I"statmentsAskOpen-EndedQuestionsTime-OutStrategyClarifyIssuesOfferSolutionsSummarize& ConfirmEmpathyStatementsSetBoundariesAvoidArgumentsUsePositiveLanguageAgreewithFactsShowAppreciationValidateFeelingsReflectiveListeningRemainCalmReassureDeepBreethingUse aCalm &SteadyToneEmpowerProvideChoicesActiveListeningApologizeUseCaller'snameDecreaseVolume &ToneBePatientUse "I"statmentsAskOpen-EndedQuestionsTime-OutStrategyClarifyIssuesOfferSolutionsSummarize& ConfirmEmpathyStatementsSetBoundariesAvoidArgumentsUsePositiveLanguageAgreewithFactsShowAppreciation

De-Escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Validate Feelings
  2. Reflective Listening
  3. Remain Calm
  4. Reassure
  5. Deep Breething
  6. Use a Calm & Steady Tone
  7. Empower
  8. Provide Choices
  9. Active Listening
  10. Apologize
  11. Use Caller's name
  12. Decrease Volume & Tone
  13. Be Patient
  14. Use "I" statments
  15. Ask Open-Ended Questions
  16. Time-Out Strategy
  17. Clarify Issues
  18. Offer Solutions
  19. Summarize & Confirm
  20. Empathy Statements
  21. Set Boundaries
  22. Avoid Arguments
  23. Use Positive Language
  24. Agree with Facts
  25. Show Appreciation