Use aCalm &SteadyToneReflectiveListeningRemainCalmProvideChoicesUseCaller'snameReassureOfferSolutionsAgreewithFactsClarifyIssuesTime-OutStrategyDecreaseVolume &ToneEmpathyStatementsActiveListeningApologizeDeepBreethingAvoidArgumentsShowAppreciationSummarize& ConfirmEmpowerValidateFeelingsSetBoundariesUse "I"statmentsAskOpen-EndedQuestionsUsePositiveLanguageBePatientUse aCalm &SteadyToneReflectiveListeningRemainCalmProvideChoicesUseCaller'snameReassureOfferSolutionsAgreewithFactsClarifyIssuesTime-OutStrategyDecreaseVolume &ToneEmpathyStatementsActiveListeningApologizeDeepBreethingAvoidArgumentsShowAppreciationSummarize& ConfirmEmpowerValidateFeelingsSetBoundariesUse "I"statmentsAskOpen-EndedQuestionsUsePositiveLanguageBePatient

De-Escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use a Calm & Steady Tone
  2. Reflective Listening
  3. Remain Calm
  4. Provide Choices
  5. Use Caller's name
  6. Reassure
  7. Offer Solutions
  8. Agree with Facts
  9. Clarify Issues
  10. Time-Out Strategy
  11. Decrease Volume & Tone
  12. Empathy Statements
  13. Active Listening
  14. Apologize
  15. Deep Breething
  16. Avoid Arguments
  17. Show Appreciation
  18. Summarize & Confirm
  19. Empower
  20. Validate Feelings
  21. Set Boundaries
  22. Use "I" statments
  23. Ask Open-Ended Questions
  24. Use Positive Language
  25. Be Patient