DeepBreethingDecreaseVolume &ToneUsePositiveLanguageEmpathyStatementsTime-OutStrategyAvoidArgumentsUseCaller'snameReflectiveListeningReassureBePatientAgreewithFactsOfferSolutionsUse aCalm &SteadyToneShowAppreciationClarifyIssuesSetBoundariesSummarize& ConfirmEmpowerValidateFeelingsApologizeActiveListeningUse "I"statmentsRemainCalmAskOpen-EndedQuestionsProvideChoicesDeepBreethingDecreaseVolume &ToneUsePositiveLanguageEmpathyStatementsTime-OutStrategyAvoidArgumentsUseCaller'snameReflectiveListeningReassureBePatientAgreewithFactsOfferSolutionsUse aCalm &SteadyToneShowAppreciationClarifyIssuesSetBoundariesSummarize& ConfirmEmpowerValidateFeelingsApologizeActiveListeningUse "I"statmentsRemainCalmAskOpen-EndedQuestionsProvideChoices

De-Escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Deep Breething
  2. Decrease Volume & Tone
  3. Use Positive Language
  4. Empathy Statements
  5. Time-Out Strategy
  6. Avoid Arguments
  7. Use Caller's name
  8. Reflective Listening
  9. Reassure
  10. Be Patient
  11. Agree with Facts
  12. Offer Solutions
  13. Use a Calm & Steady Tone
  14. Show Appreciation
  15. Clarify Issues
  16. Set Boundaries
  17. Summarize & Confirm
  18. Empower
  19. Validate Feelings
  20. Apologize
  21. Active Listening
  22. Use "I" statments
  23. Remain Calm
  24. Ask Open-Ended Questions
  25. Provide Choices