ActiveListeningAvoidArgumentsClarifyIssuesProvideChoicesRemainCalmUsePositiveLanguageUse aCalm &SteadyToneShowAppreciationReflectiveListeningAskOpen-EndedQuestionsTime-OutStrategyDecreaseVolume &ToneBePatientValidateFeelingsUse "I"statmentsDeepBreethingAgreewithFactsSummarize& ConfirmUseCaller'snameEmpathyStatementsSetBoundariesEmpowerOfferSolutionsReassureApologizeActiveListeningAvoidArgumentsClarifyIssuesProvideChoicesRemainCalmUsePositiveLanguageUse aCalm &SteadyToneShowAppreciationReflectiveListeningAskOpen-EndedQuestionsTime-OutStrategyDecreaseVolume &ToneBePatientValidateFeelingsUse "I"statmentsDeepBreethingAgreewithFactsSummarize& ConfirmUseCaller'snameEmpathyStatementsSetBoundariesEmpowerOfferSolutionsReassureApologize

De-Escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Active Listening
  2. Avoid Arguments
  3. Clarify Issues
  4. Provide Choices
  5. Remain Calm
  6. Use Positive Language
  7. Use a Calm & Steady Tone
  8. Show Appreciation
  9. Reflective Listening
  10. Ask Open-Ended Questions
  11. Time-Out Strategy
  12. Decrease Volume & Tone
  13. Be Patient
  14. Validate Feelings
  15. Use "I" statments
  16. Deep Breething
  17. Agree with Facts
  18. Summarize & Confirm
  19. Use Caller's name
  20. Empathy Statements
  21. Set Boundaries
  22. Empower
  23. Offer Solutions
  24. Reassure
  25. Apologize