AvoidArgumentsActiveListeningUsePositiveLanguageUse aCalm &SteadyToneShowAppreciationProvideChoicesUse "I"statmentsApologizeAgreewithFactsDeepBreethingRemainCalmReflectiveListeningDecreaseVolume &ToneTime-OutStrategyClarifyIssuesEmpathyStatementsAskOpen-EndedQuestionsSetBoundariesReassureSummarize& ConfirmValidateFeelingsBePatientUseCaller'snameOfferSolutionsEmpowerAvoidArgumentsActiveListeningUsePositiveLanguageUse aCalm &SteadyToneShowAppreciationProvideChoicesUse "I"statmentsApologizeAgreewithFactsDeepBreethingRemainCalmReflectiveListeningDecreaseVolume &ToneTime-OutStrategyClarifyIssuesEmpathyStatementsAskOpen-EndedQuestionsSetBoundariesReassureSummarize& ConfirmValidateFeelingsBePatientUseCaller'snameOfferSolutionsEmpower

De-Escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Avoid Arguments
  2. Active Listening
  3. Use Positive Language
  4. Use a Calm & Steady Tone
  5. Show Appreciation
  6. Provide Choices
  7. Use "I" statments
  8. Apologize
  9. Agree with Facts
  10. Deep Breething
  11. Remain Calm
  12. Reflective Listening
  13. Decrease Volume & Tone
  14. Time-Out Strategy
  15. Clarify Issues
  16. Empathy Statements
  17. Ask Open-Ended Questions
  18. Set Boundaries
  19. Reassure
  20. Summarize & Confirm
  21. Validate Feelings
  22. Be Patient
  23. Use Caller's name
  24. Offer Solutions
  25. Empower