(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Share a motivational tip in the team chat.
Perfectly follow the call flow from start to finish.
Assist a customer in scheduling a Fios installation.
Celebrate a team member’s success in the team chat.
Assist a customer in setting up autopay.
Resolve a service issue with no follow-up needed.
Posted a sales pitch in the team chat.
Upsell a higher-tier TV package.
Sell a Gigabit internet upgrade.
Provide a creative solution to help a customer lower their bill
Sold a VHDP
Close a sale after answering a pricing objection.
Achieve a call time under 5 minutes with a successful resolution.
Sell a two-perk bundle (e.g., Disney+ and Netflix).
Received a 5 star survey
Add a premium channel (e.g., HBO, Showtime) to an account.
Sell a standalone New Gig
Save a disconnect call.
Sold a Perk
Resolve a billing issue without transferring the call.
Resolve a technical issue in under 10 minutes.
Handle a frustrated customer and turn the conversation positive.
Use a creative analogy to explain a product feature.
