Provide acreativesolution to helpa customerlower their billSave adisconnectcall.Add a premiumchannel (e.g.,HBO,Showtime) toan account.Help acustomernavigate theMy Fios app.Handle afrustratedcustomer andturn theconversationpositive.Close a saleafteranswering apricingobjection.Use a creativeanalogy toexplain aproductfeature.Sold aVHDPResolve abilling issuewithouttransferringthe call.Assist acustomer inscheduling aFiosinstallation.Receiveda 5 starsurveyAssist acustomer insetting upautopay.Sell aGigabitinternetupgrade.Sell a two-perk bundle(e.g.,Disney+ andNetflix).Sell astandaloneNew GigPerfectlyfollow thecall flow fromstart tofinish.Resolve aservice issuewith nofollow-upneeded.Sold aPerkAchieve a calltime under 5minutes with asuccessfulresolution.Posted asales pitchin theteam chat.Upsell ahigher-tierTVpackage.Share amotivationaltip in theteam chat.Resolve atechnicalissue inunder 10minutes.Celebrate ateammember’ssuccess in theteam chat.Provide acreativesolution to helpa customerlower their billSave adisconnectcall.Add a premiumchannel (e.g.,HBO,Showtime) toan account.Help acustomernavigate theMy Fios app.Handle afrustratedcustomer andturn theconversationpositive.Close a saleafteranswering apricingobjection.Use a creativeanalogy toexplain aproductfeature.Sold aVHDPResolve abilling issuewithouttransferringthe call.Assist acustomer inscheduling aFiosinstallation.Receiveda 5 starsurveyAssist acustomer insetting upautopay.Sell aGigabitinternetupgrade.Sell a two-perk bundle(e.g.,Disney+ andNetflix).Sell astandaloneNew GigPerfectlyfollow thecall flow fromstart tofinish.Resolve aservice issuewith nofollow-upneeded.Sold aPerkAchieve a calltime under 5minutes with asuccessfulresolution.Posted asales pitchin theteam chat.Upsell ahigher-tierTVpackage.Share amotivationaltip in theteam chat.Resolve atechnicalissue inunder 10minutes.Celebrate ateammember’ssuccess in theteam chat.

Service Superstars Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide a creative solution to help a customer lower their bill
  2. Save a disconnect call.
  3. Add a premium channel (e.g., HBO, Showtime) to an account.
  4. Help a customer navigate the My Fios app.
  5. Handle a frustrated customer and turn the conversation positive.
  6. Close a sale after answering a pricing objection.
  7. Use a creative analogy to explain a product feature.
  8. Sold a VHDP
  9. Resolve a billing issue without transferring the call.
  10. Assist a customer in scheduling a Fios installation.
  11. Received a 5 star survey
  12. Assist a customer in setting up autopay.
  13. Sell a Gigabit internet upgrade.
  14. Sell a two-perk bundle (e.g., Disney+ and Netflix).
  15. Sell a standalone New Gig
  16. Perfectly follow the call flow from start to finish.
  17. Resolve a service issue with no follow-up needed.
  18. Sold a Perk
  19. Achieve a call time under 5 minutes with a successful resolution.
  20. Posted a sales pitch in the team chat.
  21. Upsell a higher-tier TV package.
  22. Share a motivational tip in the team chat.
  23. Resolve a technical issue in under 10 minutes.
  24. Celebrate a team member’s success in the team chat.