Sell aGigabitinternetupgrade.Achieve a calltime under 5minutes with asuccessfulresolution.Handle afrustratedcustomer andturn theconversationpositive.Resolve atechnicalissue inunder 10minutes.Share amotivationaltip in theteam chat.Celebrate ateammember’ssuccess in theteam chat.Assist acustomer insetting upautopay.Posted asales pitchin theteam chat.Provide acreativesolution to helpa customerlower their billHelp acustomernavigate theMy Fios app.Receiveda 5 starsurveyUpsell ahigher-tierTVpackage.Sell a two-perk bundle(e.g.,Disney+ andNetflix).Sold aPerkSold aVHDPAssist acustomer inscheduling aFiosinstallation.Save adisconnectcall.Close a saleafteranswering apricingobjection.Add a premiumchannel (e.g.,HBO,Showtime) toan account.Resolve abilling issuewithouttransferringthe call.Perfectlyfollow thecall flow fromstart tofinish.Sell astandaloneNew GigResolve aservice issuewith nofollow-upneeded.Use a creativeanalogy toexplain aproductfeature.Sell aGigabitinternetupgrade.Achieve a calltime under 5minutes with asuccessfulresolution.Handle afrustratedcustomer andturn theconversationpositive.Resolve atechnicalissue inunder 10minutes.Share amotivationaltip in theteam chat.Celebrate ateammember’ssuccess in theteam chat.Assist acustomer insetting upautopay.Posted asales pitchin theteam chat.Provide acreativesolution to helpa customerlower their billHelp acustomernavigate theMy Fios app.Receiveda 5 starsurveyUpsell ahigher-tierTVpackage.Sell a two-perk bundle(e.g.,Disney+ andNetflix).Sold aPerkSold aVHDPAssist acustomer inscheduling aFiosinstallation.Save adisconnectcall.Close a saleafteranswering apricingobjection.Add a premiumchannel (e.g.,HBO,Showtime) toan account.Resolve abilling issuewithouttransferringthe call.Perfectlyfollow thecall flow fromstart tofinish.Sell astandaloneNew GigResolve aservice issuewith nofollow-upneeded.Use a creativeanalogy toexplain aproductfeature.

Service Superstars Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sell a Gigabit internet upgrade.
  2. Achieve a call time under 5 minutes with a successful resolution.
  3. Handle a frustrated customer and turn the conversation positive.
  4. Resolve a technical issue in under 10 minutes.
  5. Share a motivational tip in the team chat.
  6. Celebrate a team member’s success in the team chat.
  7. Assist a customer in setting up autopay.
  8. Posted a sales pitch in the team chat.
  9. Provide a creative solution to help a customer lower their bill
  10. Help a customer navigate the My Fios app.
  11. Received a 5 star survey
  12. Upsell a higher-tier TV package.
  13. Sell a two-perk bundle (e.g., Disney+ and Netflix).
  14. Sold a Perk
  15. Sold a VHDP
  16. Assist a customer in scheduling a Fios installation.
  17. Save a disconnect call.
  18. Close a sale after answering a pricing objection.
  19. Add a premium channel (e.g., HBO, Showtime) to an account.
  20. Resolve a billing issue without transferring the call.
  21. Perfectly follow the call flow from start to finish.
  22. Sell a standalone New Gig
  23. Resolve a service issue with no follow-up needed.
  24. Use a creative analogy to explain a product feature.