Posted asales pitchin theteam chat.Resolve aservice issuewith nofollow-upneeded.Sold aPerkShare amotivationaltip in theteam chat.Achieve a calltime under 5minutes with asuccessfulresolution.Sold aVHDPSell a two-perk bundle(e.g.,Disney+ andNetflix).Upsell ahigher-tierTVpackage.Add a premiumchannel (e.g.,HBO,Showtime) toan account.Help acustomernavigate theMy Fios app.Receiveda 5 starsurveySell aGigabitinternetupgrade.Assist acustomer insetting upautopay.Provide acreativesolution to helpa customerlower their billCelebrate ateammember’ssuccess in theteam chat.Perfectlyfollow thecall flow fromstart tofinish.Sell astandaloneNew GigResolve atechnicalissue inunder 10minutes.Assist acustomer inscheduling aFiosinstallation.Close a saleafteranswering apricingobjection.Save adisconnectcall.Use a creativeanalogy toexplain aproductfeature.Handle afrustratedcustomer andturn theconversationpositive.Resolve abilling issuewithouttransferringthe call.Posted asales pitchin theteam chat.Resolve aservice issuewith nofollow-upneeded.Sold aPerkShare amotivationaltip in theteam chat.Achieve a calltime under 5minutes with asuccessfulresolution.Sold aVHDPSell a two-perk bundle(e.g.,Disney+ andNetflix).Upsell ahigher-tierTVpackage.Add a premiumchannel (e.g.,HBO,Showtime) toan account.Help acustomernavigate theMy Fios app.Receiveda 5 starsurveySell aGigabitinternetupgrade.Assist acustomer insetting upautopay.Provide acreativesolution to helpa customerlower their billCelebrate ateammember’ssuccess in theteam chat.Perfectlyfollow thecall flow fromstart tofinish.Sell astandaloneNew GigResolve atechnicalissue inunder 10minutes.Assist acustomer inscheduling aFiosinstallation.Close a saleafteranswering apricingobjection.Save adisconnectcall.Use a creativeanalogy toexplain aproductfeature.Handle afrustratedcustomer andturn theconversationpositive.Resolve abilling issuewithouttransferringthe call.

Service Superstars Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Posted a sales pitch in the team chat.
  2. Resolve a service issue with no follow-up needed.
  3. Sold a Perk
  4. Share a motivational tip in the team chat.
  5. Achieve a call time under 5 minutes with a successful resolution.
  6. Sold a VHDP
  7. Sell a two-perk bundle (e.g., Disney+ and Netflix).
  8. Upsell a higher-tier TV package.
  9. Add a premium channel (e.g., HBO, Showtime) to an account.
  10. Help a customer navigate the My Fios app.
  11. Received a 5 star survey
  12. Sell a Gigabit internet upgrade.
  13. Assist a customer in setting up autopay.
  14. Provide a creative solution to help a customer lower their bill
  15. Celebrate a team member’s success in the team chat.
  16. Perfectly follow the call flow from start to finish.
  17. Sell a standalone New Gig
  18. Resolve a technical issue in under 10 minutes.
  19. Assist a customer in scheduling a Fios installation.
  20. Close a sale after answering a pricing objection.
  21. Save a disconnect call.
  22. Use a creative analogy to explain a product feature.
  23. Handle a frustrated customer and turn the conversation positive.
  24. Resolve a billing issue without transferring the call.