Upsell ahigher-tierTVpackage.Resolve aservice issuewith nofollow-upneeded.Achieve a calltime under 5minutes with asuccessfulresolution.Sold aPerkShare amotivationaltip in theteam chat.Sell aGigabitinternetupgrade.Perfectlyfollow thecall flow fromstart tofinish.Celebrate ateammember’ssuccess in theteam chat.Assist acustomer inscheduling aFiosinstallation.Provide acreativesolution to helpa customerlower their billSave adisconnectcall.Handle afrustratedcustomer andturn theconversationpositive.Add a premiumchannel (e.g.,HBO,Showtime) toan account.Posted asales pitchin theteam chat.Use a creativeanalogy toexplain aproductfeature.Sell a two-perk bundle(e.g.,Disney+ andNetflix).Sell astandaloneNew GigResolve abilling issuewithouttransferringthe call.Assist acustomer insetting upautopay.Sold aVHDPClose a saleafteranswering apricingobjection.Receiveda 5 starsurveyHelp acustomernavigate theMy Fios app.Resolve atechnicalissue inunder 10minutes.Upsell ahigher-tierTVpackage.Resolve aservice issuewith nofollow-upneeded.Achieve a calltime under 5minutes with asuccessfulresolution.Sold aPerkShare amotivationaltip in theteam chat.Sell aGigabitinternetupgrade.Perfectlyfollow thecall flow fromstart tofinish.Celebrate ateammember’ssuccess in theteam chat.Assist acustomer inscheduling aFiosinstallation.Provide acreativesolution to helpa customerlower their billSave adisconnectcall.Handle afrustratedcustomer andturn theconversationpositive.Add a premiumchannel (e.g.,HBO,Showtime) toan account.Posted asales pitchin theteam chat.Use a creativeanalogy toexplain aproductfeature.Sell a two-perk bundle(e.g.,Disney+ andNetflix).Sell astandaloneNew GigResolve abilling issuewithouttransferringthe call.Assist acustomer insetting upautopay.Sold aVHDPClose a saleafteranswering apricingobjection.Receiveda 5 starsurveyHelp acustomernavigate theMy Fios app.Resolve atechnicalissue inunder 10minutes.

Service Superstars Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Upsell a higher-tier TV package.
  2. Resolve a service issue with no follow-up needed.
  3. Achieve a call time under 5 minutes with a successful resolution.
  4. Sold a Perk
  5. Share a motivational tip in the team chat.
  6. Sell a Gigabit internet upgrade.
  7. Perfectly follow the call flow from start to finish.
  8. Celebrate a team member’s success in the team chat.
  9. Assist a customer in scheduling a Fios installation.
  10. Provide a creative solution to help a customer lower their bill
  11. Save a disconnect call.
  12. Handle a frustrated customer and turn the conversation positive.
  13. Add a premium channel (e.g., HBO, Showtime) to an account.
  14. Posted a sales pitch in the team chat.
  15. Use a creative analogy to explain a product feature.
  16. Sell a two-perk bundle (e.g., Disney+ and Netflix).
  17. Sell a standalone New Gig
  18. Resolve a billing issue without transferring the call.
  19. Assist a customer in setting up autopay.
  20. Sold a VHDP
  21. Close a sale after answering a pricing objection.
  22. Received a 5 star survey
  23. Help a customer navigate the My Fios app.
  24. Resolve a technical issue in under 10 minutes.