(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Resolve a technical issue in under 10 minutes.
Perfectly follow the call flow from start to finish.
Add a premium channel (e.g., HBO, Showtime) to an account.
Sell a standalone New Gig
Provide a creative solution to help a customer lower their bill
Sold a VHDP
Assist a customer in scheduling a Fios installation.
Use a creative analogy to explain a product feature.
Assist a customer in setting up autopay.
Upsell a higher-tier TV package.
Achieve a call time under 5 minutes with a successful resolution.
Sell a Gigabit internet upgrade.
Resolve a billing issue without transferring the call.
Posted a sales pitch in the team chat.
Sell a two-perk bundle (e.g., Disney+ and Netflix).
Received a 5 star survey
Close a sale after answering a pricing objection.
Save a disconnect call.
Handle a frustrated customer and turn the conversation positive.
Sold a Perk
Help a customer navigate the My Fios app.
Share a motivational tip in the team chat.
Celebrate a team member’s success in the team chat.
