Use a creativeanalogy toexplain aproductfeature.Add a premiumchannel (e.g.,HBO,Showtime) toan account.Posted asales pitchin theteam chat.Upsell ahigher-tierTVpackage.Sold aPerkHandle afrustratedcustomer andturn theconversationpositive.Resolve atechnicalissue inunder 10minutes.Sell aGigabitinternetupgrade.Sell a two-perk bundle(e.g.,Disney+ andNetflix).Share amotivationaltip in theteam chat.Close a saleafteranswering apricingobjection.Save adisconnectcall.Receiveda 5 starsurveyPerfectlyfollow thecall flow fromstart tofinish.Sold aVHDPCelebrate ateammember’ssuccess in theteam chat.Resolve abilling issuewithouttransferringthe call.Provide acreativesolution to helpa customerlower their billResolve aservice issuewith nofollow-upneeded.Achieve a calltime under 5minutes with asuccessfulresolution.Help acustomernavigate theMy Fios app.Assist acustomer insetting upautopay.Assist acustomer inscheduling aFiosinstallation.Sell astandaloneNew GigUse a creativeanalogy toexplain aproductfeature.Add a premiumchannel (e.g.,HBO,Showtime) toan account.Posted asales pitchin theteam chat.Upsell ahigher-tierTVpackage.Sold aPerkHandle afrustratedcustomer andturn theconversationpositive.Resolve atechnicalissue inunder 10minutes.Sell aGigabitinternetupgrade.Sell a two-perk bundle(e.g.,Disney+ andNetflix).Share amotivationaltip in theteam chat.Close a saleafteranswering apricingobjection.Save adisconnectcall.Receiveda 5 starsurveyPerfectlyfollow thecall flow fromstart tofinish.Sold aVHDPCelebrate ateammember’ssuccess in theteam chat.Resolve abilling issuewithouttransferringthe call.Provide acreativesolution to helpa customerlower their billResolve aservice issuewith nofollow-upneeded.Achieve a calltime under 5minutes with asuccessfulresolution.Help acustomernavigate theMy Fios app.Assist acustomer insetting upautopay.Assist acustomer inscheduling aFiosinstallation.Sell astandaloneNew Gig

Service Superstars Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use a creative analogy to explain a product feature.
  2. Add a premium channel (e.g., HBO, Showtime) to an account.
  3. Posted a sales pitch in the team chat.
  4. Upsell a higher-tier TV package.
  5. Sold a Perk
  6. Handle a frustrated customer and turn the conversation positive.
  7. Resolve a technical issue in under 10 minutes.
  8. Sell a Gigabit internet upgrade.
  9. Sell a two-perk bundle (e.g., Disney+ and Netflix).
  10. Share a motivational tip in the team chat.
  11. Close a sale after answering a pricing objection.
  12. Save a disconnect call.
  13. Received a 5 star survey
  14. Perfectly follow the call flow from start to finish.
  15. Sold a VHDP
  16. Celebrate a team member’s success in the team chat.
  17. Resolve a billing issue without transferring the call.
  18. Provide a creative solution to help a customer lower their bill
  19. Resolve a service issue with no follow-up needed.
  20. Achieve a call time under 5 minutes with a successful resolution.
  21. Help a customer navigate the My Fios app.
  22. Assist a customer in setting up autopay.
  23. Assist a customer in scheduling a Fios installation.
  24. Sell a standalone New Gig