Share amotivationaltip in theteam chat.Sell astandaloneNew GigReceiveda 5 starsurveyUpsell ahigher-tierTVpackage.Celebrate ateammember’ssuccess in theteam chat.Add a premiumchannel (e.g.,HBO,Showtime) toan account.Posted asales pitchin theteam chat.Sell a two-perk bundle(e.g.,Disney+ andNetflix).Achieve a calltime under 5minutes with asuccessfulresolution.Resolve aservice issuewith nofollow-upneeded.Resolve atechnicalissue inunder 10minutes.Sell aGigabitinternetupgrade.Resolve abilling issuewithouttransferringthe call.Use a creativeanalogy toexplain aproductfeature.Perfectlyfollow thecall flow fromstart tofinish.Assist acustomer inscheduling aFiosinstallation.Provide acreativesolution to helpa customerlower their billHandle afrustratedcustomer andturn theconversationpositive.Sold aVHDPClose a saleafteranswering apricingobjection.Save adisconnectcall.Assist acustomer insetting upautopay.Help acustomernavigate theMy Fios app.Sold aPerkShare amotivationaltip in theteam chat.Sell astandaloneNew GigReceiveda 5 starsurveyUpsell ahigher-tierTVpackage.Celebrate ateammember’ssuccess in theteam chat.Add a premiumchannel (e.g.,HBO,Showtime) toan account.Posted asales pitchin theteam chat.Sell a two-perk bundle(e.g.,Disney+ andNetflix).Achieve a calltime under 5minutes with asuccessfulresolution.Resolve aservice issuewith nofollow-upneeded.Resolve atechnicalissue inunder 10minutes.Sell aGigabitinternetupgrade.Resolve abilling issuewithouttransferringthe call.Use a creativeanalogy toexplain aproductfeature.Perfectlyfollow thecall flow fromstart tofinish.Assist acustomer inscheduling aFiosinstallation.Provide acreativesolution to helpa customerlower their billHandle afrustratedcustomer andturn theconversationpositive.Sold aVHDPClose a saleafteranswering apricingobjection.Save adisconnectcall.Assist acustomer insetting upautopay.Help acustomernavigate theMy Fios app.Sold aPerk

Service Superstars Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Share a motivational tip in the team chat.
  2. Sell a standalone New Gig
  3. Received a 5 star survey
  4. Upsell a higher-tier TV package.
  5. Celebrate a team member’s success in the team chat.
  6. Add a premium channel (e.g., HBO, Showtime) to an account.
  7. Posted a sales pitch in the team chat.
  8. Sell a two-perk bundle (e.g., Disney+ and Netflix).
  9. Achieve a call time under 5 minutes with a successful resolution.
  10. Resolve a service issue with no follow-up needed.
  11. Resolve a technical issue in under 10 minutes.
  12. Sell a Gigabit internet upgrade.
  13. Resolve a billing issue without transferring the call.
  14. Use a creative analogy to explain a product feature.
  15. Perfectly follow the call flow from start to finish.
  16. Assist a customer in scheduling a Fios installation.
  17. Provide a creative solution to help a customer lower their bill
  18. Handle a frustrated customer and turn the conversation positive.
  19. Sold a VHDP
  20. Close a sale after answering a pricing objection.
  21. Save a disconnect call.
  22. Assist a customer in setting up autopay.
  23. Help a customer navigate the My Fios app.
  24. Sold a Perk