Sell astandaloneNew GigPosted asales pitchin theteam chat.Provide acreativesolution to helpa customerlower their billUse a creativeanalogy toexplain aproductfeature.Resolve atechnicalissue inunder 10minutes.Celebrate ateammember’ssuccess in theteam chat.Sell a two-perk bundle(e.g.,Disney+ andNetflix).Sell aGigabitinternetupgrade.Share amotivationaltip in theteam chat.Perfectlyfollow thecall flow fromstart tofinish.Assist acustomer insetting upautopay.Save adisconnectcall.Resolve aservice issuewith nofollow-upneeded.Help acustomernavigate theMy Fios app.Achieve a calltime under 5minutes with asuccessfulresolution.Resolve abilling issuewithouttransferringthe call.Add a premiumchannel (e.g.,HBO,Showtime) toan account.Assist acustomer inscheduling aFiosinstallation.Upsell ahigher-tierTVpackage.Handle afrustratedcustomer andturn theconversationpositive.Close a saleafteranswering apricingobjection.Sold aVHDPSold aPerkReceiveda 5 starsurveySell astandaloneNew GigPosted asales pitchin theteam chat.Provide acreativesolution to helpa customerlower their billUse a creativeanalogy toexplain aproductfeature.Resolve atechnicalissue inunder 10minutes.Celebrate ateammember’ssuccess in theteam chat.Sell a two-perk bundle(e.g.,Disney+ andNetflix).Sell aGigabitinternetupgrade.Share amotivationaltip in theteam chat.Perfectlyfollow thecall flow fromstart tofinish.Assist acustomer insetting upautopay.Save adisconnectcall.Resolve aservice issuewith nofollow-upneeded.Help acustomernavigate theMy Fios app.Achieve a calltime under 5minutes with asuccessfulresolution.Resolve abilling issuewithouttransferringthe call.Add a premiumchannel (e.g.,HBO,Showtime) toan account.Assist acustomer inscheduling aFiosinstallation.Upsell ahigher-tierTVpackage.Handle afrustratedcustomer andturn theconversationpositive.Close a saleafteranswering apricingobjection.Sold aVHDPSold aPerkReceiveda 5 starsurvey

Service Superstars Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sell a standalone New Gig
  2. Posted a sales pitch in the team chat.
  3. Provide a creative solution to help a customer lower their bill
  4. Use a creative analogy to explain a product feature.
  5. Resolve a technical issue in under 10 minutes.
  6. Celebrate a team member’s success in the team chat.
  7. Sell a two-perk bundle (e.g., Disney+ and Netflix).
  8. Sell a Gigabit internet upgrade.
  9. Share a motivational tip in the team chat.
  10. Perfectly follow the call flow from start to finish.
  11. Assist a customer in setting up autopay.
  12. Save a disconnect call.
  13. Resolve a service issue with no follow-up needed.
  14. Help a customer navigate the My Fios app.
  15. Achieve a call time under 5 minutes with a successful resolution.
  16. Resolve a billing issue without transferring the call.
  17. Add a premium channel (e.g., HBO, Showtime) to an account.
  18. Assist a customer in scheduling a Fios installation.
  19. Upsell a higher-tier TV package.
  20. Handle a frustrated customer and turn the conversation positive.
  21. Close a sale after answering a pricing objection.
  22. Sold a VHDP
  23. Sold a Perk
  24. Received a 5 star survey