Perfectlyfollow thecall flow fromstart tofinish.Resolve abilling issuewithouttransferringthe call.Receiveda 5 starsurveySell aGigabitinternetupgrade.Close a saleafteranswering apricingobjection.Posted asales pitchin theteam chat.Resolve atechnicalissue inunder 10minutes.Sell a two-perk bundle(e.g.,Disney+ andNetflix).Help acustomernavigate theMy Fios app.Provide acreativesolution to helpa customerlower their billAchieve a calltime under 5minutes with asuccessfulresolution.Add a premiumchannel (e.g.,HBO,Showtime) toan account.Handle afrustratedcustomer andturn theconversationpositive.Celebrate ateammember’ssuccess in theteam chat.Save adisconnectcall.Share amotivationaltip in theteam chat.Use a creativeanalogy toexplain aproductfeature.Sold aPerkAssist acustomer inscheduling aFiosinstallation.Resolve aservice issuewith nofollow-upneeded.Sell astandaloneNew GigUpsell ahigher-tierTVpackage.Assist acustomer insetting upautopay.Sold aVHDPPerfectlyfollow thecall flow fromstart tofinish.Resolve abilling issuewithouttransferringthe call.Receiveda 5 starsurveySell aGigabitinternetupgrade.Close a saleafteranswering apricingobjection.Posted asales pitchin theteam chat.Resolve atechnicalissue inunder 10minutes.Sell a two-perk bundle(e.g.,Disney+ andNetflix).Help acustomernavigate theMy Fios app.Provide acreativesolution to helpa customerlower their billAchieve a calltime under 5minutes with asuccessfulresolution.Add a premiumchannel (e.g.,HBO,Showtime) toan account.Handle afrustratedcustomer andturn theconversationpositive.Celebrate ateammember’ssuccess in theteam chat.Save adisconnectcall.Share amotivationaltip in theteam chat.Use a creativeanalogy toexplain aproductfeature.Sold aPerkAssist acustomer inscheduling aFiosinstallation.Resolve aservice issuewith nofollow-upneeded.Sell astandaloneNew GigUpsell ahigher-tierTVpackage.Assist acustomer insetting upautopay.Sold aVHDP

Service Superstars Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Perfectly follow the call flow from start to finish.
  2. Resolve a billing issue without transferring the call.
  3. Received a 5 star survey
  4. Sell a Gigabit internet upgrade.
  5. Close a sale after answering a pricing objection.
  6. Posted a sales pitch in the team chat.
  7. Resolve a technical issue in under 10 minutes.
  8. Sell a two-perk bundle (e.g., Disney+ and Netflix).
  9. Help a customer navigate the My Fios app.
  10. Provide a creative solution to help a customer lower their bill
  11. Achieve a call time under 5 minutes with a successful resolution.
  12. Add a premium channel (e.g., HBO, Showtime) to an account.
  13. Handle a frustrated customer and turn the conversation positive.
  14. Celebrate a team member’s success in the team chat.
  15. Save a disconnect call.
  16. Share a motivational tip in the team chat.
  17. Use a creative analogy to explain a product feature.
  18. Sold a Perk
  19. Assist a customer in scheduling a Fios installation.
  20. Resolve a service issue with no follow-up needed.
  21. Sell a standalone New Gig
  22. Upsell a higher-tier TV package.
  23. Assist a customer in setting up autopay.
  24. Sold a VHDP