Assist acustomer insetting upautopay.Close a saleafteranswering apricingobjection.Upsell ahigher-tierTVpackage.Help acustomernavigate theMy Fios app.Provide acreativesolution to helpa customerlower their billSell a two-perk bundle(e.g.,Disney+ andNetflix).Perfectlyfollow thecall flow fromstart tofinish.Achieve a calltime under 5minutes with asuccessfulresolution.Resolve atechnicalissue inunder 10minutes.Save adisconnectcall.Sold aPerkResolve abilling issuewithouttransferringthe call.Handle afrustratedcustomer andturn theconversationpositive.Sell astandaloneNew GigSell aGigabitinternetupgrade.Use a creativeanalogy toexplain aproductfeature.Posted asales pitchin theteam chat.Add a premiumchannel (e.g.,HBO,Showtime) toan account.Assist acustomer inscheduling aFiosinstallation.Receiveda 5 starsurveyCelebrate ateammember’ssuccess in theteam chat.Resolve aservice issuewith nofollow-upneeded.Share amotivationaltip in theteam chat.Sold aVHDPAssist acustomer insetting upautopay.Close a saleafteranswering apricingobjection.Upsell ahigher-tierTVpackage.Help acustomernavigate theMy Fios app.Provide acreativesolution to helpa customerlower their billSell a two-perk bundle(e.g.,Disney+ andNetflix).Perfectlyfollow thecall flow fromstart tofinish.Achieve a calltime under 5minutes with asuccessfulresolution.Resolve atechnicalissue inunder 10minutes.Save adisconnectcall.Sold aPerkResolve abilling issuewithouttransferringthe call.Handle afrustratedcustomer andturn theconversationpositive.Sell astandaloneNew GigSell aGigabitinternetupgrade.Use a creativeanalogy toexplain aproductfeature.Posted asales pitchin theteam chat.Add a premiumchannel (e.g.,HBO,Showtime) toan account.Assist acustomer inscheduling aFiosinstallation.Receiveda 5 starsurveyCelebrate ateammember’ssuccess in theteam chat.Resolve aservice issuewith nofollow-upneeded.Share amotivationaltip in theteam chat.Sold aVHDP

Service Superstars Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assist a customer in setting up autopay.
  2. Close a sale after answering a pricing objection.
  3. Upsell a higher-tier TV package.
  4. Help a customer navigate the My Fios app.
  5. Provide a creative solution to help a customer lower their bill
  6. Sell a two-perk bundle (e.g., Disney+ and Netflix).
  7. Perfectly follow the call flow from start to finish.
  8. Achieve a call time under 5 minutes with a successful resolution.
  9. Resolve a technical issue in under 10 minutes.
  10. Save a disconnect call.
  11. Sold a Perk
  12. Resolve a billing issue without transferring the call.
  13. Handle a frustrated customer and turn the conversation positive.
  14. Sell a standalone New Gig
  15. Sell a Gigabit internet upgrade.
  16. Use a creative analogy to explain a product feature.
  17. Posted a sales pitch in the team chat.
  18. Add a premium channel (e.g., HBO, Showtime) to an account.
  19. Assist a customer in scheduling a Fios installation.
  20. Received a 5 star survey
  21. Celebrate a team member’s success in the team chat.
  22. Resolve a service issue with no follow-up needed.
  23. Share a motivational tip in the team chat.
  24. Sold a VHDP