(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Share a motivational tip in the team chat.
Celebrate a team member’s success in the team chat.
Perfectly follow the call flow from start to finish.
Sell a Gigabit internet upgrade.
Help a customer navigate the My Fios app.
Achieve a call time under 5 minutes with a successful resolution.
Posted a sales pitch in the team chat.
Sold a Perk
Received a 5 star survey
Resolve a technical issue in under 10 minutes.
Use a creative analogy to explain a product feature.
Provide a creative solution to help a customer lower their bill
Resolve a service issue with no follow-up needed.
Upsell a higher-tier TV package.
Sell a standalone New Gig
Save a disconnect call.
Handle a frustrated customer and turn the conversation positive.
Sold a VHDP
Add a premium channel (e.g., HBO, Showtime) to an account.
Close a sale after answering a pricing objection.
Sell a two-perk bundle (e.g., Disney+ and Netflix).
Assist a customer in setting up autopay.
Resolve a billing issue without transferring the call.
Assist a customer in scheduling a Fios installation.
