(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Handle a frustrated customer and turn the conversation positive.
Close a sale after answering a pricing objection.
Help a customer navigate the My Fios app.
Resolve a service issue with no follow-up needed.
Upsell a higher-tier TV package.
Perfectly follow the call flow from start to finish.
Received a 5 star survey
Sold a VHDP
Share a motivational tip in the team chat.
Achieve a call time under 5 minutes with a successful resolution.
Assist a customer in setting up autopay.
Assist a customer in scheduling a Fios installation.
Sell a Gigabit internet upgrade.
Save a disconnect call.
Sold a Perk
Use a creative analogy to explain a product feature.
Provide a creative solution to help a customer lower their bill
Resolve a technical issue in under 10 minutes.
Add a premium channel (e.g., HBO, Showtime) to an account.
Posted a sales pitch in the team chat.
Celebrate a team member’s success in the team chat.
Resolve a billing issue without transferring the call.
Sell a two-perk bundle (e.g., Disney+ and Netflix).
