Achieve a calltime under 5minutes with asuccessfulresolution.Upsell ahigher-tierTVpackage.Sold aPerkResolve aservice issuewith nofollow-upneeded.Handle afrustratedcustomer andturn theconversationpositive.Resolve abilling issuewithouttransferringthe call.Sell astandaloneNew GigSold aVHDPHelp acustomernavigate theMy Fios app.Celebrate ateammember’ssuccess in theteam chat.Close a saleafteranswering apricingobjection.Provide acreativesolution to helpa customerlower their billAssist acustomer insetting upautopay.Add a premiumchannel (e.g.,HBO,Showtime) toan account.Receiveda 5 starsurveyPosted asales pitchin theteam chat.Share amotivationaltip in theteam chat.Resolve atechnicalissue inunder 10minutes.Sell aGigabitinternetupgrade.Use a creativeanalogy toexplain aproductfeature.Perfectlyfollow thecall flow fromstart tofinish.Assist acustomer inscheduling aFiosinstallation.Save adisconnectcall.Sell a two-perk bundle(e.g.,Disney+ andNetflix).Achieve a calltime under 5minutes with asuccessfulresolution.Upsell ahigher-tierTVpackage.Sold aPerkResolve aservice issuewith nofollow-upneeded.Handle afrustratedcustomer andturn theconversationpositive.Resolve abilling issuewithouttransferringthe call.Sell astandaloneNew GigSold aVHDPHelp acustomernavigate theMy Fios app.Celebrate ateammember’ssuccess in theteam chat.Close a saleafteranswering apricingobjection.Provide acreativesolution to helpa customerlower their billAssist acustomer insetting upautopay.Add a premiumchannel (e.g.,HBO,Showtime) toan account.Receiveda 5 starsurveyPosted asales pitchin theteam chat.Share amotivationaltip in theteam chat.Resolve atechnicalissue inunder 10minutes.Sell aGigabitinternetupgrade.Use a creativeanalogy toexplain aproductfeature.Perfectlyfollow thecall flow fromstart tofinish.Assist acustomer inscheduling aFiosinstallation.Save adisconnectcall.Sell a two-perk bundle(e.g.,Disney+ andNetflix).

Service Superstars Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Achieve a call time under 5 minutes with a successful resolution.
  2. Upsell a higher-tier TV package.
  3. Sold a Perk
  4. Resolve a service issue with no follow-up needed.
  5. Handle a frustrated customer and turn the conversation positive.
  6. Resolve a billing issue without transferring the call.
  7. Sell a standalone New Gig
  8. Sold a VHDP
  9. Help a customer navigate the My Fios app.
  10. Celebrate a team member’s success in the team chat.
  11. Close a sale after answering a pricing objection.
  12. Provide a creative solution to help a customer lower their bill
  13. Assist a customer in setting up autopay.
  14. Add a premium channel (e.g., HBO, Showtime) to an account.
  15. Received a 5 star survey
  16. Posted a sales pitch in the team chat.
  17. Share a motivational tip in the team chat.
  18. Resolve a technical issue in under 10 minutes.
  19. Sell a Gigabit internet upgrade.
  20. Use a creative analogy to explain a product feature.
  21. Perfectly follow the call flow from start to finish.
  22. Assist a customer in scheduling a Fios installation.
  23. Save a disconnect call.
  24. Sell a two-perk bundle (e.g., Disney+ and Netflix).