Help acustomernavigate theMy Fios app.Sold aPerkSold aVHDPAssist acustomer insetting upautopay.Sell a two-perk bundle(e.g.,Disney+ andNetflix).Resolve aservice issuewith nofollow-upneeded.Achieve a calltime under 5minutes with asuccessfulresolution.Provide acreativesolution to helpa customerlower their billReceiveda 5 starsurveyClose a saleafteranswering apricingobjection.Save adisconnectcall.Resolve abilling issuewithouttransferringthe call.Assist acustomer inscheduling aFiosinstallation.Share amotivationaltip in theteam chat.Celebrate ateammember’ssuccess in theteam chat.Upsell ahigher-tierTVpackage.Handle afrustratedcustomer andturn theconversationpositive.Use a creativeanalogy toexplain aproductfeature.Sell astandaloneNew GigAdd a premiumchannel (e.g.,HBO,Showtime) toan account.Resolve atechnicalissue inunder 10minutes.Posted asales pitchin theteam chat.Sell aGigabitinternetupgrade.Perfectlyfollow thecall flow fromstart tofinish.Help acustomernavigate theMy Fios app.Sold aPerkSold aVHDPAssist acustomer insetting upautopay.Sell a two-perk bundle(e.g.,Disney+ andNetflix).Resolve aservice issuewith nofollow-upneeded.Achieve a calltime under 5minutes with asuccessfulresolution.Provide acreativesolution to helpa customerlower their billReceiveda 5 starsurveyClose a saleafteranswering apricingobjection.Save adisconnectcall.Resolve abilling issuewithouttransferringthe call.Assist acustomer inscheduling aFiosinstallation.Share amotivationaltip in theteam chat.Celebrate ateammember’ssuccess in theteam chat.Upsell ahigher-tierTVpackage.Handle afrustratedcustomer andturn theconversationpositive.Use a creativeanalogy toexplain aproductfeature.Sell astandaloneNew GigAdd a premiumchannel (e.g.,HBO,Showtime) toan account.Resolve atechnicalissue inunder 10minutes.Posted asales pitchin theteam chat.Sell aGigabitinternetupgrade.Perfectlyfollow thecall flow fromstart tofinish.

Service Superstars Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help a customer navigate the My Fios app.
  2. Sold a Perk
  3. Sold a VHDP
  4. Assist a customer in setting up autopay.
  5. Sell a two-perk bundle (e.g., Disney+ and Netflix).
  6. Resolve a service issue with no follow-up needed.
  7. Achieve a call time under 5 minutes with a successful resolution.
  8. Provide a creative solution to help a customer lower their bill
  9. Received a 5 star survey
  10. Close a sale after answering a pricing objection.
  11. Save a disconnect call.
  12. Resolve a billing issue without transferring the call.
  13. Assist a customer in scheduling a Fios installation.
  14. Share a motivational tip in the team chat.
  15. Celebrate a team member’s success in the team chat.
  16. Upsell a higher-tier TV package.
  17. Handle a frustrated customer and turn the conversation positive.
  18. Use a creative analogy to explain a product feature.
  19. Sell a standalone New Gig
  20. Add a premium channel (e.g., HBO, Showtime) to an account.
  21. Resolve a technical issue in under 10 minutes.
  22. Posted a sales pitch in the team chat.
  23. Sell a Gigabit internet upgrade.
  24. Perfectly follow the call flow from start to finish.