This bingo card has a free space and 24 words: Save a disconnect call., Sell a standalone New Gig, Received a 5 star survey, Sold a Perk, Achieve a call time under 5 minutes with a successful resolution., Resolve a billing issue without transferring the call., Sell a Gigabit internet upgrade., Use a creative analogy to explain a product feature., Help a customer navigate the My Fios app., Handle a frustrated customer and turn the conversation positive., Posted a sales pitch in the team chat., Sold a VHDP, Perfectly follow the call flow from start to finish., Resolve a service issue with no follow-up needed., Assist a customer in scheduling a Fios installation., Share a motivational tip in the team chat., Add a premium channel (e.g., HBO, Showtime) to an account., Close a sale after answering a pricing objection., Sell a two-perk bundle (e.g., Disney+ and Netflix)., Celebrate a team member’s success in the team chat., Resolve a technical issue in under 10 minutes., Upsell a higher-tier TV package., Provide a creative solution to help a customer lower their bill and Assist a customer in setting up autopay..
Customer Service Week | April Renewal/First Call Resolution Bingo | April Renewal/First Call Resolution Bingo | Beat the Heat - T1 | PL Super Bowl Bingo
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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