(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer was given incorrect info on a previous call
Customer calling from bathroom
“Can I just go into the Office?”
Customer gets your name wrong
Caller does not pass POI
Customer finds passport after reporting it as lost/stolen
Parent calls on behalf of adult customer
Asking about a different country’s passport/entry requirements
Passport damaged due to child
Customer doesn't hang up at end of call
Home Affairs call (citizenship, visa)
International call
APO mistake on passport
Submitted a FAST request and waited less than 5 minutes for a response
Had an escalation
Customer hangs up on you
Passport damaged by pet
TIS/National Relay call
Customer asks about other country Visa
Genesys disconnects
Sent PC9 form
Customer argues/disagrees with legislation/ information provided to them
Official/Diplomatic appointment booked
Applicant requests refund
Passport damaged during delivery
Customer is complaining about something that is their fault
