(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Faulty chip
“Can I just go into the Office?”
Multiple PPF payments in one call
Customer asks about other country Visa
Passport damaged due to child
Customer is complaining about something that is their fault
Genesys disconnects
International call
APO mistake on passport
Official/Diplomatic appointment booked
Caller does not pass POI
Sent PC9 form
Home Affairs call (citizenship, visa)
Customer doesn't hang up at end of call
Customer calling from bathroom
Parent calls on behalf of adult customer
Had an escalation
Customer was given incorrect info on a previous call
TIS/National Relay call
Asking about a different country’s passport/entry requirements
Customer argues/disagrees with legislation/ information provided to them
Customer finds passport after reporting it as lost/stolen
Submitted a FAST request and waited less than 5 minutes for a response
