(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer argues/disagrees with legislation/ information provided to them
“Can I just go into the Office?”
Home Affairs call (citizenship, visa)
Customer asks about other country Visa
Had an escalation
Passport damaged during delivery
Parent calls on behalf of adult customer
Passport damaged due to child
Customer calling from bathroom
TIS/National Relay call
Multiple PPF payments in one call
Applicant requests refund
Faulty chip
Customer finds passport after reporting it as lost/stolen
Official/Diplomatic appointment booked
Asking about a different country’s passport/entry requirements
APO mistake on passport
Caller does not pass POI
Submitted a FAST request and waited less than 5 minutes for a response
Sent PC9 form
International call
Genesys disconnects
Passport damaged by pet
Customer hangs up on you
Customer gets your name wrong
Customer doesn't hang up at end of call
Customer was given incorrect info on a previous call
Customer is complaining about something that is their fault
