(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Official/Diplomatic appointment booked
Passport damaged during delivery
Genesys disconnects
Sent PC9 form
TIS/National Relay call
Customer calling from bathroom
Passport damaged by pet
Customer argues/disagrees with legislation/ information provided to them
Multiple PPF payments in one call
Customer is complaining about something that is their fault
Customer gets your name wrong
Home Affairs call (citizenship, visa)
Asking about a different country’s passport/entry requirements
Had an escalation
Customer was given incorrect info on a previous call
Caller does not pass POI
Customer finds passport after reporting it as lost/stolen
International call
Customer asks about other country Visa
Applicant requests refund
“Can I just go into the Office?”
Faulty chip
Customer doesn't hang up at end of call
Submitted a FAST request and waited less than 5 minutes for a response
