(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Sent PC9 form
Customer is complaining about something that is their fault
Official/Diplomatic appointment booked
Genesys disconnects
Applicant requests refund
Faulty chip
Customer hangs up on you
Passport damaged due to child
Customer asks about other country Visa
Customer doesn't hang up at end of call
APO mistake on passport
Customer finds passport after reporting it as lost/stolen
Home Affairs call (citizenship, visa)
Customer argues/disagrees with legislation/ information provided to them
Parent calls on behalf of adult customer
Passport damaged during delivery
Had an escalation
International call
Submitted a FAST request and waited less than 5 minutes for a response
Passport damaged by pet
Asking about a different country’s passport/entry requirements
Customer gets your name wrong
Customer was given incorrect info on a previous call
