Customerasks aboutothercountry VisaSentPC9formGenesysdisconnectsAsking abouta differentcountry’spassport/entryrequirements“Can I justgo intotheOffice?”Official/DiplomaticappointmentbookedSubmitted aFAST requestand waited lessthan 5 minutesfor a responseCustomergets yournamewrongCustomer iscomplainingaboutsomething thatis their faultCallerdoes notpass POICustomerhangs upon youAPOmistakeonpassportCustomercallingfrombathroomPassportdamagedduringdeliveryFaultychipApplicantrequestsrefundInternationalcallPassportdamageddue tochildCustomerwas givenincorrect infoon aprevious callTIS/NationalRelay callCustomerfindspassport afterreporting it aslost/stolenHomeAffairs call(citizenship,visa)MultiplePPFpaymentsin one callParent callson behalf ofadultcustomerPassportdamagedby petCustomerdoesn'thang up atend of callCustomerargues/disagreeswith legislation/informationprovided to themHad anescalationCustomerasks aboutothercountry VisaSentPC9formGenesysdisconnectsAsking abouta differentcountry’spassport/entryrequirements“Can I justgo intotheOffice?”Official/DiplomaticappointmentbookedSubmitted aFAST requestand waited lessthan 5 minutesfor a responseCustomergets yournamewrongCustomer iscomplainingaboutsomething thatis their faultCallerdoes notpass POICustomerhangs upon youAPOmistakeonpassportCustomercallingfrombathroomPassportdamagedduringdeliveryFaultychipApplicantrequestsrefundInternationalcallPassportdamageddue tochildCustomerwas givenincorrect infoon aprevious callTIS/NationalRelay callCustomerfindspassport afterreporting it aslost/stolenHomeAffairs call(citizenship,visa)MultiplePPFpaymentsin one callParent callson behalf ofadultcustomerPassportdamagedby petCustomerdoesn'thang up atend of callCustomerargues/disagreeswith legislation/informationprovided to themHad anescalation

Telephony Hard Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer asks about other country Visa
  2. Sent PC9 form
  3. Genesys disconnects
  4. Asking about a different country’s passport/entry requirements
  5. “Can I just go into the Office?”
  6. Official/Diplomatic appointment booked
  7. Submitted a FAST request and waited less than 5 minutes for a response
  8. Customer gets your name wrong
  9. Customer is complaining about something that is their fault
  10. Caller does not pass POI
  11. Customer hangs up on you
  12. APO mistake on passport
  13. Customer calling from bathroom
  14. Passport damaged during delivery
  15. Faulty chip
  16. Applicant requests refund
  17. International call
  18. Passport damaged due to child
  19. Customer was given incorrect info on a previous call
  20. TIS/National Relay call
  21. Customer finds passport after reporting it as lost/stolen
  22. Home Affairs call (citizenship, visa)
  23. Multiple PPF payments in one call
  24. Parent calls on behalf of adult customer
  25. Passport damaged by pet
  26. Customer doesn't hang up at end of call
  27. Customer argues/disagrees with legislation/ information provided to them
  28. Had an escalation