(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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International call
Applicant requests refund
Passport damaged during delivery
Had an escalation
Submitted a FAST request and waited less than 5 minutes for a response
APO mistake on passport
Customer finds passport after reporting it as lost/stolen
Customer was given incorrect info on a previous call
Faulty chip
Official/Diplomatic appointment booked
Passport damaged due to child
Asking about a different country’s passport/entry requirements
Customer hangs up on you
Customer asks about other country Visa
Customer calling from bathroom
Sent PC9 form
Passport damaged by pet
Caller does not pass POI
Parent calls on behalf of adult customer
TIS/National Relay call
“Can I just go into the Office?”
Multiple PPF payments in one call
Customer is complaining about something that is their fault
Home Affairs call (citizenship, visa)
Genesys disconnects
Customer gets your name wrong
Customer argues/disagrees with legislation/ information provided to them
