(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer calling from bathroom
Sent PC9 form
Multiple PPF payments in one call
Parent calls on behalf of adult customer
Home Affairs call (citizenship, visa)
Asking about a different country’s passport/entry requirements
Passport damaged due to child
Genesys disconnects
Customer doesn't hang up at end of call
Passport damaged by pet
Customer asks about other country Visa
Customer gets your name wrong
APO mistake on passport
Official/Diplomatic appointment booked
Customer hangs up on you
Caller does not pass POI
Faulty chip
TIS/National Relay call
Customer was given incorrect info on a previous call
Passport damaged during delivery
Customer argues/disagrees with legislation/ information provided to them
Customer finds passport after reporting it as lost/stolen
Submitted a FAST request and waited less than 5 minutes for a response
International call
Had an escalation
Customer is complaining about something that is their fault
