(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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APO mistake on passport
Customer gets your name wrong
Customer calling from bathroom
Caller does not pass POI
Home Affairs call (citizenship, visa)
Passport damaged due to child
Official/Diplomatic appointment booked
Customer doesn't hang up at end of call
TIS/National Relay call
International call
Asking about a different country’s passport/entry requirements
Customer is complaining about something that is their fault
Faulty chip
Customer was given incorrect info on a previous call
Submitted a FAST request and waited less than 5 minutes for a response
Customer asks about other country Visa
Had an escalation
Parent calls on behalf of adult customer
Passport damaged during delivery
Multiple PPF payments in one call
Genesys disconnects
Customer finds passport after reporting it as lost/stolen
Customer hangs up on you
“Can I just go into the Office?”
Sent PC9 form
Customer argues/disagrees with legislation/ information provided to them
