(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Sent PC9 form
Customer is complaining about something that is their fault
APO mistake on passport
Parent calls on behalf of adult customer
Applicant requests refund
Submitted a FAST request and waited less than 5 minutes for a response
Faulty chip
Customer calling from bathroom
Official/Diplomatic appointment booked
Passport damaged due to child
Customer gets your name wrong
Customer argues/disagrees with legislation/ information provided to them
Passport damaged by pet
International call
Home Affairs call (citizenship, visa)
Multiple PPF payments in one call
Asking about a different country’s passport/entry requirements
Caller does not pass POI
Customer doesn't hang up at end of call
Customer was given incorrect info on a previous call
Had an escalation
Customer hangs up on you
Passport damaged during delivery
Genesys disconnects
Customer finds passport after reporting it as lost/stolen
