(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer asks about other country Visa
Sent PC9 form
Customer is complaining about something that is their fault
Passport damaged by pet
Parent calls on behalf of adult customer
Customer calling from bathroom
Asking about a different country’s passport/entry requirements
International call
Passport damaged during delivery
“Can I just go into the Office?”
Applicant requests refund
Faulty chip
Had an escalation
Customer argues/disagrees with legislation/ information provided to them
Caller does not pass POI
Submitted a FAST request and waited less than 5 minutes for a response
APO mistake on passport
Official/Diplomatic appointment booked
Customer doesn't hang up at end of call
Customer gets your name wrong
Customer finds passport after reporting it as lost/stolen
Customer hangs up on you
Home Affairs call (citizenship, visa)
Genesys disconnects
Multiple PPF payments in one call
Customer was given incorrect info on a previous call
