(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Sent PC9 form
Had an escalation
TIS/National Relay call
Passport damaged by pet
Official/Diplomatic appointment booked
Home Affairs call (citizenship, visa)
Applicant requests refund
Customer hangs up on you
Passport damaged due to child
Customer was given incorrect info on a previous call
Asking about a different country’s passport/entry requirements
Customer is complaining about something that is their fault
Multiple PPF payments in one call
Customer gets your name wrong
International call
“Can I just go into the Office?”
Customer asks about other country Visa
Caller does not pass POI
Submitted a FAST request and waited less than 5 minutes for a response
Customer argues/disagrees with legislation/ information provided to them
Genesys disconnects
Faulty chip
Customer finds passport after reporting it as lost/stolen
