(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer hangs up on you
Customer argues/disagrees with legislation/ information provided to them
Had an escalation
Customer is complaining about something that is their fault
Home Affairs call (citizenship, visa)
Faulty chip
Multiple PPF payments in one call
Sent PC9 form
Customer calling from bathroom
Customer was given incorrect info on a previous call
Official/Diplomatic appointment booked
APO mistake on passport
Genesys disconnects
TIS/National Relay call
Passport damaged during delivery
“Can I just go into the Office?”
Submitted a FAST request and waited less than 5 minutes for a response
Customer finds passport after reporting it as lost/stolen
Customer doesn't hang up at end of call
Customer asks about other country Visa
Passport damaged by pet
Customer gets your name wrong
Parent calls on behalf of adult customer
Passport damaged due to child
Asking about a different country’s passport/entry requirements
