(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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APO mistake on passport
Sent PC9 form
Genesys disconnects
Faulty chip
Had an escalation
Passport damaged during delivery
Customer is complaining about something that is their fault
Parent calls on behalf of adult customer
Customer hangs up on you
TIS/National Relay call
Asking about a different country’s passport/entry requirements
“Can I just go into the Office?”
Passport damaged by pet
Official/Diplomatic appointment booked
Customer calling from bathroom
Customer finds passport after reporting it as lost/stolen
International call
Home Affairs call (citizenship, visa)
Submitted a FAST request and waited less than 5 minutes for a response
Applicant requests refund
Customer doesn't hang up at end of call
Caller does not pass POI
Passport damaged due to child
Multiple PPF payments in one call
Customer asks about other country Visa
Customer was given incorrect info on a previous call
Customer gets your name wrong
Customer argues/disagrees with legislation/ information provided to them
