(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer asks about other country Visa
Sent PC9 form
Genesys disconnects
Asking about a different country’s passport/entry requirements
“Can I just go into the Office?”
Official/Diplomatic appointment booked
Submitted a FAST request and waited less than 5 minutes for a response
Customer gets your name wrong
Customer is complaining about something that is their fault
Caller does not pass POI
Customer hangs up on you
APO mistake on passport
Customer calling from bathroom
Passport damaged during delivery
Faulty chip
Applicant requests refund
International call
Passport damaged due to child
Customer was given incorrect info on a previous call
TIS/National Relay call
Customer finds passport after reporting it as lost/stolen
Home Affairs call (citizenship, visa)
Multiple PPF payments in one call
Parent calls on behalf of adult customer
Passport damaged by pet
Customer doesn't hang up at end of call
Customer argues/disagrees with legislation/ information provided to them
