(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer was given incorrect info on a previous call
Customer is complaining about something that is their fault
International call
Customer gets your name wrong
Applicant requests refund
Had an escalation
Customer doesn't hang up at end of call
Faulty chip
Customer finds passport after reporting it as lost/stolen
TIS/National Relay call
Genesys disconnects
Customer argues/disagrees with legislation/ information provided to them
Passport damaged due to child
APO mistake on passport
Multiple PPF payments in one call
Customer asks about other country Visa
Submitted a FAST request and waited less than 5 minutes for a response
Caller does not pass POI
Customer calling from bathroom
Parent calls on behalf of adult customer
Official/Diplomatic appointment booked
Passport damaged during delivery
Sent PC9 form
Asking about a different country’s passport/entry requirements
