(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer hangs up on you
International call
Had an escalation
Multiple PPF payments in one call
Applicant requests refund
Passport damaged by pet
Passport damaged due to child
APO mistake on passport
Home Affairs call (citizenship, visa)
Customer doesn't hang up at end of call
Parent calls on behalf of adult customer
Official/Diplomatic appointment booked
Customer calling from bathroom
Customer finds passport after reporting it as lost/stolen
Asking about a different country’s passport/entry requirements
Customer argues/disagrees with legislation/ information provided to them
Faulty chip
Passport damaged during delivery
“Can I just go into the Office?”
Customer asks about other country Visa
Caller does not pass POI
TIS/National Relay call
Customer is complaining about something that is their fault
Submitted a FAST request and waited less than 5 minutes for a response
Sent PC9 form
Genesys disconnects
Customer was given incorrect info on a previous call
