This bingo card has 28 words: Had an escalation, Submitted a FAST request and waited less than 5 minutes for a response, Customer hangs up on you, Customer is complaining about something that is their fault, International call, TIS/National Relay call, “Can I just go into the Office?”, Home Affairs call (citizenship, visa), Asking about a different country’s passport/entry requirements, APO mistake on passport, Faulty chip, Customer doesn't hang up at end of call, Customer calling from bathroom, Customer finds passport after reporting it as lost/stolen, Customer gets your name wrong, Caller does not pass POI, Applicant requests refund, Parent calls on behalf of adult customer, Customer asks about other country Visa, Passport damaged due to child, Genesys disconnects, Passport damaged by pet, Passport damaged during delivery, Official/Diplomatic appointment booked, Multiple PPF payments in one call, Customer was given incorrect info on a previous call, Sent PC9 form and Customer argues/disagrees with legislation/ information provided to them.
Telephony Bingo | Team 4 | Telephony Easy Bingo! | PHONES BINGO | EMPLOYEE BINGO
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