(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Representative completed the standardized review to send a packet.
Caller is already an existing originator on an existing Life Events case.
Caller is requesting payment assistance.
The account is in active foreclosure.
Caller wants a check to be reissued in their name or the estates name.
Caller is notifying us of the death of the customer on the account.
Caller is already authorized on the MEM1 screen in MSP
Caller wants to sell the property or rent it out.
Caller is from Texas.
Representative needs to call Agent Assist.
Caller is from Florida.
Representative creates a new Life Events case in Pega
The mortgage account is paid in full.
Caller advises they received the property through a divorce from the customer.
Representative transfers caller to another line of business.
Representative receives a complaint.
Caller is faxing over documents today.
Representative needed to call the Language Line.
Caller wants to have a letter resent to them.
Representative provided the call monitoring and recording disclaimer.
Caller advises they are only in charge of the estate or trust with no ownership interest.
Representative transfers caller to assigned case owner
Caller is from Iowa.
Representative filled out the SII/OIP information form.
