(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Caller wants a check to be reissued in their name or the estates name.
Representative needs to call Agent Assist.
Representative completed the standardized review to send a packet.
The mortgage account is paid in full.
Caller advises they are only in charge of the estate or trust with no ownership interest.
Representative transfers caller to assigned case owner
Caller wants to have a letter resent to them.
Representative provided the call monitoring and recording disclaimer.
Caller is requesting payment assistance.
Representative filled out the SII/OIP information form.
Representative transfers caller to another line of business.
Representative creates a new Life Events case in Pega
Caller advises they received the property through a divorce from the customer.
Caller is notifying us of the death of the customer on the account.
Representative needed to call the Language Line.
Caller is already authorized on the MEM1 screen in MSP
Caller is already an existing originator on an existing Life Events case.
