(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Representative needs to call Agent Assist.
Caller wants a check to be reissued in their name or the estates name.
Representative transfers caller to another line of business.
Caller wants to sell the property or rent it out.
Caller is already authorized on the MEM1 screen in MSP
Caller is from Iowa.
Caller is already an existing originator on an existing Life Events case.
Representative provided the call monitoring and recording disclaimer.
Caller is notifying us of the death of the customer on the account.
Representative completed the standardized review to send a packet.
Caller is from Florida.
Caller advises they are only in charge of the estate or trust with no ownership interest.
Representative receives a complaint.
Caller is faxing over documents today.
Caller wants to have a letter resent to them.
Caller is requesting payment assistance.
Representative creates a new Life Events case in Pega
The mortgage account is paid in full.
Caller is from Texas.
Representative transfers caller to assigned case owner
The account is in active foreclosure.
Caller advises they received the property through a divorce from the customer.
Representative filled out the SII/OIP information form.
