(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Caller is notifying us of the death of the customer on the account.
Representative creates a new Life Events case in Pega
Caller wants to sell the property or rent it out.
Caller is faxing over documents today.
Representative transfers caller to another line of business.
The mortgage account is paid in full.
Representative completed the standardized review to send a packet.
Representative needed to call the Language Line.
Representative provided the call monitoring and recording disclaimer.
Representative needs to call Agent Assist.
Caller is from Florida.
Caller wants a check to be reissued in their name or the estates name.
Representative transfers caller to assigned case owner
Caller is requesting payment assistance.
Caller is already authorized on the MEM1 screen in MSP
Caller is from Iowa.
Representative receives a complaint.
Representative filled out the SII/OIP information form.
Caller advises they are only in charge of the estate or trust with no ownership interest.
Caller is already an existing originator on an existing Life Events case.
Caller wants to have a letter resent to them.
The account is in active foreclosure.
Caller advises they received the property through a divorce from the customer.
