Phone# is on the wrong customer account Missing points Customer asks about call survey on their own 30 minute or longer call Mad about needing transferred On the wrong brand You put the customer on hold Praise call "Your App Sucks" Customer says something inappropriate "But they did it last time" Customer compliments you Has 2 or more accounts "Where is my order?" Customer hangs up within 60 seconds Coupon Complaints Customer tells a "dad joke" Receipt request Calls you the wrong name Customer rambles about something off-topic Calling back because store manager never called Can't sign in Foodhold related call Associate complaint Phone# is on the wrong customer account Missing points Customer asks about call survey on their own 30 minute or longer call Mad about needing transferred On the wrong brand You put the customer on hold Praise call "Your App Sucks" Customer says something inappropriate "But they did it last time" Customer compliments you Has 2 or more accounts "Where is my order?" Customer hangs up within 60 seconds Coupon Complaints Customer tells a "dad joke" Receipt request Calls you the wrong name Customer rambles about something off-topic Calling back because store manager never called Can't sign in Foodhold related call Associate complaint
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Phone# is on the wrong customer account
Missing points
Customer asks about call survey on their own
30 minute or longer call
Mad about needing transferred
On the wrong brand
You put the customer on hold
Praise call
"Your App Sucks"
Customer says something inappropriate
"But they did it last time"
Customer compliments you
Has 2 or more accounts
"Where is my order?"
Customer hangs up within 60 seconds
Coupon Complaints
Customer tells a "dad joke"
Receipt request
Calls you the wrong name
Customer rambles about something off-topic
Calling back because store manager never called
Can't sign in
Foodhold related call
Associate complaint