(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Caller said, "Thank you"
You promote the provider portal
You transferred your caller to the post-call survey
Caller was transferred from CHC
You promote EBH Coverage Confirmation
Caller brings up an unrelated topic (weather, sports, etc.)
You provide information on network status
Caller's name starts with the first letter of your name
Caller mentions another payer (BCBS, Aetna, etc.)
Provider you're speaking to/about practices in the state you were born
Caller takes a while to find the NPI or TIN
Caller asks for something outside our department's scope
You can hear background noise (dogs barking, kids)
Caller laughs or makes a joke
Caller asks, "can you repeat that?"
You promote EBH Coverage Confirmation
Caller says they've called previously about this
You promote EBH Coverage Confirmation
Caller says, "I'm sorry, one more question"
Your caller interrupts you
You show the caller where to find something on the website
Caller starts with "I'm not sure if you're the right person..."
