(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Caller takes a while to find the NPI or TIN
Caller asks, "can you repeat that?"
You transferred your caller to the post-call survey
You show the caller where to find something on the website
Caller brings up an unrelated topic (weather, sports, etc.)
You promote EBH Coverage Confirmation
Caller was transferred from CHC
Caller puts you on hold
Caller mentions another payer (BCBS, Aetna, etc.)
You promote EBH Coverage Confirmation
Caller said, "Thank you"
Caller's name starts with the first letter of your name
Provider you're speaking to/about practices in the state you were born
Caller says, "I'm sorry, one more question"
Your caller interrupts you
Caller asks for something outside our department's scope
You promote the provider portal
Caller starts with "I'm not sure if you're the right person..."
Caller appears to be driving
Caller says they've called previously about this
You promote EBH Coverage Confirmation
You can hear background noise (dogs barking, kids)
