(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Caller asks for something outside our department's scope
You promote EBH Coverage Confirmation
Caller puts you on hold
Caller was transferred from CHC
Caller says, "I'm sorry, one more question"
Provider you're speaking to/about practices in the state you were born
Caller brings up an unrelated topic (weather, sports, etc.)
Caller starts with "I'm not sure if you're the right person..."
You promote EBH Coverage Confirmation
You can hear background noise (dogs barking, kids)
Caller said, "Thank you"
Your caller interrupts you
Caller takes a while to find the NPI or TIN
Caller laughs or makes a joke
You promote the provider portal
You promote EBH Coverage Confirmation
Caller mentions another payer (BCBS, Aetna, etc.)
Caller says they've called previously about this
Caller asks, "can you repeat that?"
You transferred your caller to the post-call survey
Caller appears to be driving
You show the caller where to find something on the website
Caller's name starts with the first letter of your name
