Caller takesa while tofind the NPIor TINCallerappearsto bedrivingYou promoteEBHCoverageConfirmationYou can hearbackgroundnoise (dogsbarking,kids)Caller says,"I'm sorry,one morequestion"YourcallerinterruptsyouYou promoteEBHCoverageConfirmationCallerasks, "canyou repeatthat?"Callerputs youon holdCaller bringsup anunrelated topic(weather,sports, etc.)Provider you'respeakingto/aboutpractices in thestate you werebornCaller'sname startswith the firstletter of yournameYou show thecaller whereto findsomething onthe websiteCaller startswith "I'm notsure if you'rethe rightperson..."Callerlaughs ormakes ajokeCaller wastransferredfrom CHCYoutransferredyour caller tothe post-callsurveyCaller asksfor somethingoutside ourdepartment'sscopeCaller saysthey'vecalledpreviouslyabout thisYou promoteEBHCoverageConfirmationCallermentionsanotherpayer (BCBS,Aetna, etc.)You provideinformationon networkstatusCallersaid,"Thankyou"Youpromote theproviderportalCaller takesa while tofind the NPIor TINCallerappearsto bedrivingYou promoteEBHCoverageConfirmationYou can hearbackgroundnoise (dogsbarking,kids)Caller says,"I'm sorry,one morequestion"YourcallerinterruptsyouYou promoteEBHCoverageConfirmationCallerasks, "canyou repeatthat?"Callerputs youon holdCaller bringsup anunrelated topic(weather,sports, etc.)Provider you'respeakingto/aboutpractices in thestate you werebornCaller'sname startswith the firstletter of yournameYou show thecaller whereto findsomething onthe websiteCaller startswith "I'm notsure if you'rethe rightperson..."Callerlaughs ormakes ajokeCaller wastransferredfrom CHCYoutransferredyour caller tothe post-callsurveyCaller asksfor somethingoutside ourdepartment'sscopeCaller saysthey'vecalledpreviouslyabout thisYou promoteEBHCoverageConfirmationCallermentionsanotherpayer (BCBS,Aetna, etc.)You provideinformationon networkstatusCallersaid,"Thankyou"Youpromote theproviderportal

Advocacy BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller takes a while to find the NPI or TIN
  2. Caller appears to be driving
  3. You promote EBH Coverage Confirmation
  4. You can hear background noise (dogs barking, kids)
  5. Caller says, "I'm sorry, one more question"
  6. Your caller interrupts you
  7. You promote EBH Coverage Confirmation
  8. Caller asks, "can you repeat that?"
  9. Caller puts you on hold
  10. Caller brings up an unrelated topic (weather, sports, etc.)
  11. Provider you're speaking to/about practices in the state you were born
  12. Caller's name starts with the first letter of your name
  13. You show the caller where to find something on the website
  14. Caller starts with "I'm not sure if you're the right person..."
  15. Caller laughs or makes a joke
  16. Caller was transferred from CHC
  17. You transferred your caller to the post-call survey
  18. Caller asks for something outside our department's scope
  19. Caller says they've called previously about this
  20. You promote EBH Coverage Confirmation
  21. Caller mentions another payer (BCBS, Aetna, etc.)
  22. You provide information on network status
  23. Caller said, "Thank you"
  24. You promote the provider portal