YourcallerinterruptsyouCaller bringsup anunrelated topic(weather,sports, etc.)Caller takesa while tofind the NPIor TINCallerlaughs ormakes ajokeCaller startswith "I'm notsure if you'rethe rightperson..."You can hearbackgroundnoise (dogsbarking,kids)Youtransferredyour caller tothe post-callsurveyCaller asksfor somethingoutside ourdepartment'sscopeCaller says,"I'm sorry,one morequestion"You show thecaller whereto findsomething onthe websiteYou promoteEBHCoverageConfirmationCaller'sname startswith the firstletter of yournameProvider you'respeakingto/aboutpractices in thestate you werebornCallersaid,"Thankyou"You promoteEBHCoverageConfirmationYoupromote theproviderportalCaller saysthey'vecalledpreviouslyabout thisCallerappearsto bedrivingCaller wastransferredfrom CHCCallerasks, "canyou repeatthat?"Callermentionsanotherpayer (BCBS,Aetna, etc.)You promoteEBHCoverageConfirmationYou provideinformationon networkstatusCallerputs youon holdYourcallerinterruptsyouCaller bringsup anunrelated topic(weather,sports, etc.)Caller takesa while tofind the NPIor TINCallerlaughs ormakes ajokeCaller startswith "I'm notsure if you'rethe rightperson..."You can hearbackgroundnoise (dogsbarking,kids)Youtransferredyour caller tothe post-callsurveyCaller asksfor somethingoutside ourdepartment'sscopeCaller says,"I'm sorry,one morequestion"You show thecaller whereto findsomething onthe websiteYou promoteEBHCoverageConfirmationCaller'sname startswith the firstletter of yournameProvider you'respeakingto/aboutpractices in thestate you werebornCallersaid,"Thankyou"You promoteEBHCoverageConfirmationYoupromote theproviderportalCaller saysthey'vecalledpreviouslyabout thisCallerappearsto bedrivingCaller wastransferredfrom CHCCallerasks, "canyou repeatthat?"Callermentionsanotherpayer (BCBS,Aetna, etc.)You promoteEBHCoverageConfirmationYou provideinformationon networkstatusCallerputs youon hold

Advocacy BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Your caller interrupts you
  2. Caller brings up an unrelated topic (weather, sports, etc.)
  3. Caller takes a while to find the NPI or TIN
  4. Caller laughs or makes a joke
  5. Caller starts with "I'm not sure if you're the right person..."
  6. You can hear background noise (dogs barking, kids)
  7. You transferred your caller to the post-call survey
  8. Caller asks for something outside our department's scope
  9. Caller says, "I'm sorry, one more question"
  10. You show the caller where to find something on the website
  11. You promote EBH Coverage Confirmation
  12. Caller's name starts with the first letter of your name
  13. Provider you're speaking to/about practices in the state you were born
  14. Caller said, "Thank you"
  15. You promote EBH Coverage Confirmation
  16. You promote the provider portal
  17. Caller says they've called previously about this
  18. Caller appears to be driving
  19. Caller was transferred from CHC
  20. Caller asks, "can you repeat that?"
  21. Caller mentions another payer (BCBS, Aetna, etc.)
  22. You promote EBH Coverage Confirmation
  23. You provide information on network status
  24. Caller puts you on hold