(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Caller brings up an unrelated topic (weather, sports, etc.)
Caller said, "Thank you"
Caller puts you on hold
Your caller interrupts you
You promote the provider portal
Caller asks for something outside our department's scope
You provide information on network status
You promote EBH Coverage Confirmation
Caller starts with "I'm not sure if you're the right person..."
You show the caller where to find something on the website
Caller takes a while to find the NPI or TIN
You promote EBH Coverage Confirmation
Caller's name starts with the first letter of your name
You transferred your caller to the post-call survey
Caller asks, "can you repeat that?"
You can hear background noise (dogs barking, kids)
You promote EBH Coverage Confirmation
Caller says they've called previously about this
Caller appears to be driving
Caller says, "I'm sorry, one more question"
Caller laughs or makes a joke
Caller was transferred from CHC
Caller mentions another payer (BCBS, Aetna, etc.)
Provider you're speaking to/about practices in the state you were born
