This bingo card has a free space and 24 words: Caller asks for something outside our department's scope, Provider you're speaking to/about practices in the state you were born, Caller puts you on hold, Caller was transferred from CHC, Caller laughs or makes a joke, Caller says, "I'm sorry, one more question", You promote EBH Coverage Confirmation, Your caller interrupts you, Caller's name starts with the first letter of your name, You transferred your caller to the post-call survey, You promote the provider portal, Caller said, "Thank you", Caller takes a while to find the NPI or TIN, Caller mentions another payer (BCBS, Aetna, etc.), You can hear background noise (dogs barking, kids), Caller says they've called previously about this, Caller appears to be driving, You promote EBH Coverage Confirmation, Caller starts with "I'm not sure if you're the right person...", You promote EBH Coverage Confirmation, Caller asks, "can you repeat that?", You show the caller where to find something on the website, You provide information on network status and Caller brings up an unrelated topic (weather, sports, etc.).
⚠ This card has duplicate items: You promote EBH Coverage Confirmation (3)
Office Bingo | Christmas BINGO | Call Center Bingo | DEE BEST | Customer Service
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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