Go aboveandbeyond fora customerMasking theCall whiletaking apaymentOfferingthe MobileAppOfferadditionaldiscountGive acomplimentto thecustomerExplaindifficultbillingsituationclearlyUsedResourceCenter ona callHandle adifficultcaller withpatienceFollow upwithcustomerafter aresolutionThank theCaller forHoldingHappy toAssistStatementCollaboratewith ateammate fora complexissueDe-esclate anupsetcustomerUse thecustomer'snameShare ahelpful tipwith ateammateReceivepositivecustomerfeedbackHold Timeunder 2MinutesProactivelyofferingpolicydocumentsOffer apersonalizedsolutionUse aFriendly andWelcomingtoneUse "WeAppreciateYourBusiness inClosing"Teachingthe Agenta processUsedpositivelanguageAcknowledgethecustomer'sfeelingsGo aboveandbeyond fora customerMasking theCall whiletaking apaymentOfferingthe MobileAppOfferadditionaldiscountGive acomplimentto thecustomerExplaindifficultbillingsituationclearlyUsedResourceCenter ona callHandle adifficultcaller withpatienceFollow upwithcustomerafter aresolutionThank theCaller forHoldingHappy toAssistStatementCollaboratewith ateammate fora complexissueDe-esclate anupsetcustomerUse thecustomer'snameShare ahelpful tipwith ateammateReceivepositivecustomerfeedbackHold Timeunder 2MinutesProactivelyofferingpolicydocumentsOffer apersonalizedsolutionUse aFriendly andWelcomingtoneUse "WeAppreciateYourBusiness inClosing"Teachingthe Agenta processUsedpositivelanguageAcknowledgethecustomer'sfeelings

Customer Service 2025 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Go above and beyond for a customer
  2. Masking the Call while taking a payment
  3. Offering the Mobile App
  4. Offer additional discount
  5. Give a compliment to the customer
  6. Explain difficult billing situation clearly
  7. Used Resource Center on a call
  8. Handle a difficult caller with patience
  9. Follow up with customer after a resolution
  10. Thank the Caller for Holding
  11. Happy to Assist Statement
  12. Collaborate with a teammate for a complex issue
  13. De-esclate an upset customer
  14. Use the customer's name
  15. Share a helpful tip with a teammate
  16. Receive positive customer feedback
  17. Hold Time under 2 Minutes
  18. Proactively offering policy documents
  19. Offer a personalized solution
  20. Use a Friendly and Welcoming tone
  21. Use "We Appreciate Your Business in Closing"
  22. Teaching the Agent a process
  23. Used positive language
  24. Acknowledge the customer's feelings