Acknowledgethecustomer'sfeelingsUse aFriendly andWelcomingtoneMasking theCall whiletaking apaymentUse "WeAppreciateYourBusiness inClosing"Share ahelpful tipwith ateammateCollaboratewith ateammate fora complexissueHold Timeunder 2MinutesUsedResourceCenter ona callProactivelyofferingpolicydocumentsHappy toAssistStatementHandle adifficultcaller withpatienceOfferadditionaldiscountThank theCaller forHoldingReceivepositivecustomerfeedbackGive acomplimentto thecustomerUsedpositivelanguageGo aboveandbeyond fora customerUse thecustomer'snameDe-esclate anupsetcustomerTeachingthe Agenta processFollow upwithcustomerafter aresolutionOffer apersonalizedsolutionOfferingthe MobileAppExplaindifficultbillingsituationclearlyAcknowledgethecustomer'sfeelingsUse aFriendly andWelcomingtoneMasking theCall whiletaking apaymentUse "WeAppreciateYourBusiness inClosing"Share ahelpful tipwith ateammateCollaboratewith ateammate fora complexissueHold Timeunder 2MinutesUsedResourceCenter ona callProactivelyofferingpolicydocumentsHappy toAssistStatementHandle adifficultcaller withpatienceOfferadditionaldiscountThank theCaller forHoldingReceivepositivecustomerfeedbackGive acomplimentto thecustomerUsedpositivelanguageGo aboveandbeyond fora customerUse thecustomer'snameDe-esclate anupsetcustomerTeachingthe Agenta processFollow upwithcustomerafter aresolutionOffer apersonalizedsolutionOfferingthe MobileAppExplaindifficultbillingsituationclearly

Customer Service 2025 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge the customer's feelings
  2. Use a Friendly and Welcoming tone
  3. Masking the Call while taking a payment
  4. Use "We Appreciate Your Business in Closing"
  5. Share a helpful tip with a teammate
  6. Collaborate with a teammate for a complex issue
  7. Hold Time under 2 Minutes
  8. Used Resource Center on a call
  9. Proactively offering policy documents
  10. Happy to Assist Statement
  11. Handle a difficult caller with patience
  12. Offer additional discount
  13. Thank the Caller for Holding
  14. Receive positive customer feedback
  15. Give a compliment to the customer
  16. Used positive language
  17. Go above and beyond for a customer
  18. Use the customer's name
  19. De-esclate an upset customer
  20. Teaching the Agent a process
  21. Follow up with customer after a resolution
  22. Offer a personalized solution
  23. Offering the Mobile App
  24. Explain difficult billing situation clearly