Use aFriendly andWelcomingtoneUsedpositivelanguageDe-esclate anupsetcustomerExplaindifficultbillingsituationclearlyCollaboratewith ateammate fora complexissueOfferingthe MobileAppUsedResourceCenter ona callGo aboveandbeyond fora customerFollow upwithcustomerafter aresolutionThank theCaller forHoldingReceivepositivecustomerfeedbackHappy toAssistStatementProactivelyofferingpolicydocumentsHold Timeunder 2MinutesUse thecustomer'snameOfferadditionaldiscountOffer apersonalizedsolutionTeachingthe Agenta processAcknowledgethecustomer'sfeelingsMasking theCall whiletaking apaymentShare ahelpful tipwith ateammateUse "WeAppreciateYourBusiness inClosing"Handle adifficultcaller withpatienceGive acomplimentto thecustomerUse aFriendly andWelcomingtoneUsedpositivelanguageDe-esclate anupsetcustomerExplaindifficultbillingsituationclearlyCollaboratewith ateammate fora complexissueOfferingthe MobileAppUsedResourceCenter ona callGo aboveandbeyond fora customerFollow upwithcustomerafter aresolutionThank theCaller forHoldingReceivepositivecustomerfeedbackHappy toAssistStatementProactivelyofferingpolicydocumentsHold Timeunder 2MinutesUse thecustomer'snameOfferadditionaldiscountOffer apersonalizedsolutionTeachingthe Agenta processAcknowledgethecustomer'sfeelingsMasking theCall whiletaking apaymentShare ahelpful tipwith ateammateUse "WeAppreciateYourBusiness inClosing"Handle adifficultcaller withpatienceGive acomplimentto thecustomer

Customer Service 2025 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use a Friendly and Welcoming tone
  2. Used positive language
  3. De-esclate an upset customer
  4. Explain difficult billing situation clearly
  5. Collaborate with a teammate for a complex issue
  6. Offering the Mobile App
  7. Used Resource Center on a call
  8. Go above and beyond for a customer
  9. Follow up with customer after a resolution
  10. Thank the Caller for Holding
  11. Receive positive customer feedback
  12. Happy to Assist Statement
  13. Proactively offering policy documents
  14. Hold Time under 2 Minutes
  15. Use the customer's name
  16. Offer additional discount
  17. Offer a personalized solution
  18. Teaching the Agent a process
  19. Acknowledge the customer's feelings
  20. Masking the Call while taking a payment
  21. Share a helpful tip with a teammate
  22. Use "We Appreciate Your Business in Closing"
  23. Handle a difficult caller with patience
  24. Give a compliment to the customer