Acknowledgethecustomer'sfeelingsUse thecustomer'snameDe-esclate anupsetcustomerGive acomplimentto thecustomerFollow upwithcustomerafter aresolutionMasking theCall whiletaking apaymentUse "WeAppreciateYourBusiness inClosing"Share ahelpful tipwith ateammateThank theCaller forHoldingHappy toAssistStatementOfferadditionaldiscountGo aboveandbeyond fora customerOfferingthe MobileAppUsedResourceCenter ona callUse aFriendly andWelcomingtoneUsedpositivelanguageOffer apersonalizedsolutionProactivelyofferingpolicydocumentsHandle adifficultcaller withpatienceReceivepositivecustomerfeedbackCollaboratewith ateammate fora complexissueTeachingthe Agenta processHold Timeunder 2MinutesExplaindifficultbillingsituationclearlyAcknowledgethecustomer'sfeelingsUse thecustomer'snameDe-esclate anupsetcustomerGive acomplimentto thecustomerFollow upwithcustomerafter aresolutionMasking theCall whiletaking apaymentUse "WeAppreciateYourBusiness inClosing"Share ahelpful tipwith ateammateThank theCaller forHoldingHappy toAssistStatementOfferadditionaldiscountGo aboveandbeyond fora customerOfferingthe MobileAppUsedResourceCenter ona callUse aFriendly andWelcomingtoneUsedpositivelanguageOffer apersonalizedsolutionProactivelyofferingpolicydocumentsHandle adifficultcaller withpatienceReceivepositivecustomerfeedbackCollaboratewith ateammate fora complexissueTeachingthe Agenta processHold Timeunder 2MinutesExplaindifficultbillingsituationclearly

Customer Service 2025 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge the customer's feelings
  2. Use the customer's name
  3. De-esclate an upset customer
  4. Give a compliment to the customer
  5. Follow up with customer after a resolution
  6. Masking the Call while taking a payment
  7. Use "We Appreciate Your Business in Closing"
  8. Share a helpful tip with a teammate
  9. Thank the Caller for Holding
  10. Happy to Assist Statement
  11. Offer additional discount
  12. Go above and beyond for a customer
  13. Offering the Mobile App
  14. Used Resource Center on a call
  15. Use a Friendly and Welcoming tone
  16. Used positive language
  17. Offer a personalized solution
  18. Proactively offering policy documents
  19. Handle a difficult caller with patience
  20. Receive positive customer feedback
  21. Collaborate with a teammate for a complex issue
  22. Teaching the Agent a process
  23. Hold Time under 2 Minutes
  24. Explain difficult billing situation clearly