Give acomplimentto thecustomerOfferadditionaldiscountAcknowledgethecustomer'sfeelingsHold Timeunder 2MinutesHandle adifficultcaller withpatienceReceivepositivecustomerfeedbackThank theCaller forHoldingMasking theCall whiletaking apaymentUse aFriendly andWelcomingtoneCollaboratewith ateammate fora complexissueUse "WeAppreciateYourBusiness inClosing"Offeringthe MobileAppDe-esclate anupsetcustomerShare ahelpful tipwith ateammateProactivelyofferingpolicydocumentsTeachingthe Agenta processExplaindifficultbillingsituationclearlyGo aboveandbeyond fora customerUse thecustomer'snameOffer apersonalizedsolutionFollow upwithcustomerafter aresolutionHappy toAssistStatementUsedResourceCenter ona callUsedpositivelanguageGive acomplimentto thecustomerOfferadditionaldiscountAcknowledgethecustomer'sfeelingsHold Timeunder 2MinutesHandle adifficultcaller withpatienceReceivepositivecustomerfeedbackThank theCaller forHoldingMasking theCall whiletaking apaymentUse aFriendly andWelcomingtoneCollaboratewith ateammate fora complexissueUse "WeAppreciateYourBusiness inClosing"Offeringthe MobileAppDe-esclate anupsetcustomerShare ahelpful tipwith ateammateProactivelyofferingpolicydocumentsTeachingthe Agenta processExplaindifficultbillingsituationclearlyGo aboveandbeyond fora customerUse thecustomer'snameOffer apersonalizedsolutionFollow upwithcustomerafter aresolutionHappy toAssistStatementUsedResourceCenter ona callUsedpositivelanguage

Customer Service 2025 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give a compliment to the customer
  2. Offer additional discount
  3. Acknowledge the customer's feelings
  4. Hold Time under 2 Minutes
  5. Handle a difficult caller with patience
  6. Receive positive customer feedback
  7. Thank the Caller for Holding
  8. Masking the Call while taking a payment
  9. Use a Friendly and Welcoming tone
  10. Collaborate with a teammate for a complex issue
  11. Use "We Appreciate Your Business in Closing"
  12. Offering the Mobile App
  13. De-esclate an upset customer
  14. Share a helpful tip with a teammate
  15. Proactively offering policy documents
  16. Teaching the Agent a process
  17. Explain difficult billing situation clearly
  18. Go above and beyond for a customer
  19. Use the customer's name
  20. Offer a personalized solution
  21. Follow up with customer after a resolution
  22. Happy to Assist Statement
  23. Used Resource Center on a call
  24. Used positive language