Use "WeAppreciateYourBusiness inClosing"Offeringthe MobileAppHold Timeunder 2MinutesOfferadditionaldiscountShare ahelpful tipwith ateammateReceivepositivecustomerfeedbackAcknowledgethecustomer'sfeelingsGive acomplimentto thecustomerUse thecustomer'snameCollaboratewith ateammate fora complexissueExplaindifficultbillingsituationclearlyMasking theCall whiletaking apaymentUsedpositivelanguageHandle adifficultcaller withpatienceTeachingthe Agenta processUse aFriendly andWelcomingtoneUsedResourceCenter ona callFollow upwithcustomerafter aresolutionDe-esclate anupsetcustomerHappy toAssistStatementThank theCaller forHoldingOffer apersonalizedsolutionProactivelyofferingpolicydocumentsGo aboveandbeyond fora customerUse "WeAppreciateYourBusiness inClosing"Offeringthe MobileAppHold Timeunder 2MinutesOfferadditionaldiscountShare ahelpful tipwith ateammateReceivepositivecustomerfeedbackAcknowledgethecustomer'sfeelingsGive acomplimentto thecustomerUse thecustomer'snameCollaboratewith ateammate fora complexissueExplaindifficultbillingsituationclearlyMasking theCall whiletaking apaymentUsedpositivelanguageHandle adifficultcaller withpatienceTeachingthe Agenta processUse aFriendly andWelcomingtoneUsedResourceCenter ona callFollow upwithcustomerafter aresolutionDe-esclate anupsetcustomerHappy toAssistStatementThank theCaller forHoldingOffer apersonalizedsolutionProactivelyofferingpolicydocumentsGo aboveandbeyond fora customer

Customer Service 2025 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use "We Appreciate Your Business in Closing"
  2. Offering the Mobile App
  3. Hold Time under 2 Minutes
  4. Offer additional discount
  5. Share a helpful tip with a teammate
  6. Receive positive customer feedback
  7. Acknowledge the customer's feelings
  8. Give a compliment to the customer
  9. Use the customer's name
  10. Collaborate with a teammate for a complex issue
  11. Explain difficult billing situation clearly
  12. Masking the Call while taking a payment
  13. Used positive language
  14. Handle a difficult caller with patience
  15. Teaching the Agent a process
  16. Use a Friendly and Welcoming tone
  17. Used Resource Center on a call
  18. Follow up with customer after a resolution
  19. De-esclate an upset customer
  20. Happy to Assist Statement
  21. Thank the Caller for Holding
  22. Offer a personalized solution
  23. Proactively offering policy documents
  24. Go above and beyond for a customer