Follow upwithcustomerafter aresolutionHandle adifficultcaller withpatienceHappy toAssistStatementOfferadditionaldiscountAcknowledgethecustomer'sfeelingsMasking theCall whiletaking apaymentOffer apersonalizedsolutionTeachingthe Agenta processExplaindifficultbillingsituationclearlyReceivepositivecustomerfeedbackUsedResourceCenter ona callGive acomplimentto thecustomerUse "WeAppreciateYourBusiness inClosing"ProactivelyofferingpolicydocumentsGo aboveandbeyond fora customerDe-esclate anupsetcustomerHold Timeunder 2MinutesShare ahelpful tipwith ateammateUsedpositivelanguageUse thecustomer'snameCollaboratewith ateammate fora complexissueOfferingthe MobileAppUse aFriendly andWelcomingtoneThank theCaller forHoldingFollow upwithcustomerafter aresolutionHandle adifficultcaller withpatienceHappy toAssistStatementOfferadditionaldiscountAcknowledgethecustomer'sfeelingsMasking theCall whiletaking apaymentOffer apersonalizedsolutionTeachingthe Agenta processExplaindifficultbillingsituationclearlyReceivepositivecustomerfeedbackUsedResourceCenter ona callGive acomplimentto thecustomerUse "WeAppreciateYourBusiness inClosing"ProactivelyofferingpolicydocumentsGo aboveandbeyond fora customerDe-esclate anupsetcustomerHold Timeunder 2MinutesShare ahelpful tipwith ateammateUsedpositivelanguageUse thecustomer'snameCollaboratewith ateammate fora complexissueOfferingthe MobileAppUse aFriendly andWelcomingtoneThank theCaller forHolding

Customer Service 2025 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Follow up with customer after a resolution
  2. Handle a difficult caller with patience
  3. Happy to Assist Statement
  4. Offer additional discount
  5. Acknowledge the customer's feelings
  6. Masking the Call while taking a payment
  7. Offer a personalized solution
  8. Teaching the Agent a process
  9. Explain difficult billing situation clearly
  10. Receive positive customer feedback
  11. Used Resource Center on a call
  12. Give a compliment to the customer
  13. Use "We Appreciate Your Business in Closing"
  14. Proactively offering policy documents
  15. Go above and beyond for a customer
  16. De-esclate an upset customer
  17. Hold Time under 2 Minutes
  18. Share a helpful tip with a teammate
  19. Used positive language
  20. Use the customer's name
  21. Collaborate with a teammate for a complex issue
  22. Offering the Mobile App
  23. Use a Friendly and Welcoming tone
  24. Thank the Caller for Holding