UsedpositivelanguageProactivelyofferingpolicydocumentsThank theCaller forHoldingGo aboveandbeyond fora customerAcknowledgethecustomer'sfeelingsOffer apersonalizedsolutionShare ahelpful tipwith ateammateCollaboratewith ateammate fora complexissueExplaindifficultbillingsituationclearlyReceivepositivecustomerfeedbackHold Timeunder 2MinutesGive acomplimentto thecustomerUse aFriendly andWelcomingtoneUsedResourceCenter ona callHandle adifficultcaller withpatienceUse thecustomer'snameTeachingthe Agenta processOfferadditionaldiscountUse "WeAppreciateYourBusiness inClosing"Follow upwithcustomerafter aresolutionDe-esclate anupsetcustomerOfferingthe MobileAppMasking theCall whiletaking apaymentHappy toAssistStatementUsedpositivelanguageProactivelyofferingpolicydocumentsThank theCaller forHoldingGo aboveandbeyond fora customerAcknowledgethecustomer'sfeelingsOffer apersonalizedsolutionShare ahelpful tipwith ateammateCollaboratewith ateammate fora complexissueExplaindifficultbillingsituationclearlyReceivepositivecustomerfeedbackHold Timeunder 2MinutesGive acomplimentto thecustomerUse aFriendly andWelcomingtoneUsedResourceCenter ona callHandle adifficultcaller withpatienceUse thecustomer'snameTeachingthe Agenta processOfferadditionaldiscountUse "WeAppreciateYourBusiness inClosing"Follow upwithcustomerafter aresolutionDe-esclate anupsetcustomerOfferingthe MobileAppMasking theCall whiletaking apaymentHappy toAssistStatement

Customer Service 2025 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used positive language
  2. Proactively offering policy documents
  3. Thank the Caller for Holding
  4. Go above and beyond for a customer
  5. Acknowledge the customer's feelings
  6. Offer a personalized solution
  7. Share a helpful tip with a teammate
  8. Collaborate with a teammate for a complex issue
  9. Explain difficult billing situation clearly
  10. Receive positive customer feedback
  11. Hold Time under 2 Minutes
  12. Give a compliment to the customer
  13. Use a Friendly and Welcoming tone
  14. Used Resource Center on a call
  15. Handle a difficult caller with patience
  16. Use the customer's name
  17. Teaching the Agent a process
  18. Offer additional discount
  19. Use "We Appreciate Your Business in Closing"
  20. Follow up with customer after a resolution
  21. De-esclate an upset customer
  22. Offering the Mobile App
  23. Masking the Call while taking a payment
  24. Happy to Assist Statement