This bingo card has a free space and 24 words: Collaborate with a teammate for a complex issue, Receive positive customer feedback, Used Resource Center on a call, Used positive language, De-esclate an upset customer, Offer a personalized solution, Acknowledge the customer's feelings, Go above and beyond for a customer, Give a compliment to the customer, Explain difficult billing situation clearly, Handle a difficult caller with patience, Use the customer's name, Use "We Appreciate Your Business in Closing", Happy to Assist Statement, Masking the Call while taking a payment, Hold Time under 2 Minutes, Thank the Caller for Holding, Use a Friendly and Welcoming tone, Offering the Mobile App, Teaching the Agent a process, Proactively offering policy documents, Share a helpful tip with a teammate, Follow up with customer after a resolution and Offer additional discount.
CCP Bingo | Building Trust and Positive Interactions | Sleepless Knights Bingo! | TGIF! | Call Bingo
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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