10. Thinkaboutyouranswers6. Get RidofDistractions17. PFL- whenordering takeout, write downyour orderbefore calling5. Answercalls even ifthe numberis unknown18.PFL –know yourprescriptionnumber.24. PFL -Know yourmedicalhistory20. Write downtime, date,location andindividual you willbe interviewingwith.7. Do not eator chew gumduring aphoneinterview15. PFL –Have yourprescriptionin front ofyou2. Alwaysanswerthe phonepleasantly14. PFL –Have yourinsurancecardavailable.11. Turnoff yourcallwaiting12.DressUp4. Answerwithin afew rings8.Smile9. TakeNotes23.Don’t laydown16. PFL –Have yourcalendar infront of you22. PFL – Need aDr? You can callthe number onthe back of yourinsurance card tochoose a doctor.1. Telephonecalls are not themost effectiveway to find a job   19. PFL –make sure youare calling thecorrectpharmacy21. PFL – Beprepared to letthe doctor’soffice know whyyou are calling3. Make sureyour voice mailmessage isappropriate andprofessional13. PFL – Knowyour completeaddress, phonenumber, anddate of birth10. Thinkaboutyouranswers6. Get RidofDistractions17. PFL- whenordering takeout, write downyour orderbefore calling5. Answercalls even ifthe numberis unknown18.PFL –know yourprescriptionnumber.24. PFL -Know yourmedicalhistory20. Write downtime, date,location andindividual you willbe interviewingwith.7. Do not eator chew gumduring aphoneinterview15. PFL –Have yourprescriptionin front ofyou2. Alwaysanswerthe phonepleasantly14. PFL –Have yourinsurancecardavailable.11. Turnoff yourcallwaiting12.DressUp4. Answerwithin afew rings8.Smile9. TakeNotes23.Don’t laydown16. PFL –Have yourcalendar infront of you22. PFL – Need aDr? You can callthe number onthe back of yourinsurance card tochoose a doctor.1. Telephonecalls are not themost effectiveway to find a job   19. PFL –make sure youare calling thecorrectpharmacy21. PFL – Beprepared to letthe doctor’soffice know whyyou are calling3. Make sureyour voice mailmessage isappropriate andprofessional13. PFL – Knowyour completeaddress, phonenumber, anddate of birth

Telephonic Communication - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 10. Think about your answers
  2. 6. Get Rid of Distractions
  3. 17. PFL- when ordering take out, write down your order before calling
  4. 5. Answer calls even if the number is unknown
  5. 18.PFL – know your prescription number.
  6. 24. PFL - Know your medical history
  7. 20. Write down time, date, location and individual you will be interviewing with.
  8. 7. Do not eat or chew gum during a phone interview
  9. 15. PFL – Have your prescription in front of you
  10. 2. Always answer the phone pleasantly
  11. 14. PFL – Have your insurance card available.
  12. 11. Turn off your call waiting
  13. 12. Dress Up
  14. 4. Answer within a few rings
  15. 8. Smile
  16. 9. Take Notes
  17. 23. Don’t lay down
  18. 16. PFL – Have your calendar in front of you
  19. 22. PFL – Need a Dr? You can call the number on the back of your insurance card to choose a doctor.
  20. 1. Telephone calls are not the most effective way to find a job
  21. 19. PFL – make sure you are calling the correct pharmacy
  22. 21. PFL – Be prepared to let the doctor’s office know why you are calling
  23. 3. Make sure your voice mail message is appropriate and professional
  24. 13. PFL – Know your complete address, phone number, and date of birth