15. PFL –Have yourprescriptionin front ofyou10. Thinkaboutyouranswers17. PFL- whenordering takeout, write downyour orderbefore calling14. PFL –Have yourinsurancecardavailable.2. Alwaysanswerthe phonepleasantly3. Make sureyour voice mailmessage isappropriate andprofessional8.Smile21. PFL – Beprepared to letthe doctor’soffice know whyyou are calling23.Don’t laydown11. Turnoff yourcallwaiting12.DressUp16. PFL –Have yourcalendar infront of you5. Answercalls even ifthe numberis unknown18.PFL –know yourprescriptionnumber.19. PFL –make sure youare calling thecorrectpharmacy6. Get RidofDistractions24. PFL -Know yourmedicalhistory9. TakeNotes22. PFL – Need aDr? You can callthe number onthe back of yourinsurance card tochoose a doctor.13. PFL – Knowyour completeaddress, phonenumber, anddate of birth4. Answerwithin afew rings7. Do not eator chew gumduring aphoneinterview20. Write downtime, date,location andindividual you willbe interviewingwith.1. Telephonecalls are not themost effectiveway to find a job   15. PFL –Have yourprescriptionin front ofyou10. Thinkaboutyouranswers17. PFL- whenordering takeout, write downyour orderbefore calling14. PFL –Have yourinsurancecardavailable.2. Alwaysanswerthe phonepleasantly3. Make sureyour voice mailmessage isappropriate andprofessional8.Smile21. PFL – Beprepared to letthe doctor’soffice know whyyou are calling23.Don’t laydown11. Turnoff yourcallwaiting12.DressUp16. PFL –Have yourcalendar infront of you5. Answercalls even ifthe numberis unknown18.PFL –know yourprescriptionnumber.19. PFL –make sure youare calling thecorrectpharmacy6. Get RidofDistractions24. PFL -Know yourmedicalhistory9. TakeNotes22. PFL – Need aDr? You can callthe number onthe back of yourinsurance card tochoose a doctor.13. PFL – Knowyour completeaddress, phonenumber, anddate of birth4. Answerwithin afew rings7. Do not eator chew gumduring aphoneinterview20. Write downtime, date,location andindividual you willbe interviewingwith.1. Telephonecalls are not themost effectiveway to find a job   

Telephonic Communication - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 15. PFL – Have your prescription in front of you
  2. 10. Think about your answers
  3. 17. PFL- when ordering take out, write down your order before calling
  4. 14. PFL – Have your insurance card available.
  5. 2. Always answer the phone pleasantly
  6. 3. Make sure your voice mail message is appropriate and professional
  7. 8. Smile
  8. 21. PFL – Be prepared to let the doctor’s office know why you are calling
  9. 23. Don’t lay down
  10. 11. Turn off your call waiting
  11. 12. Dress Up
  12. 16. PFL – Have your calendar in front of you
  13. 5. Answer calls even if the number is unknown
  14. 18.PFL – know your prescription number.
  15. 19. PFL – make sure you are calling the correct pharmacy
  16. 6. Get Rid of Distractions
  17. 24. PFL - Know your medical history
  18. 9. Take Notes
  19. 22. PFL – Need a Dr? You can call the number on the back of your insurance card to choose a doctor.
  20. 13. PFL – Know your complete address, phone number, and date of birth
  21. 4. Answer within a few rings
  22. 7. Do not eat or chew gum during a phone interview
  23. 20. Write down time, date, location and individual you will be interviewing with.
  24. 1. Telephone calls are not the most effective way to find a job