13. PFL – Knowyour completeaddress, phonenumber, anddate of birth8.Smile9. TakeNotes2. Alwaysanswerthe phonepleasantly16. PFL –Have yourcalendar infront of you11. Turnoff yourcallwaiting12.DressUp6. Get RidofDistractions15. PFL –Have yourprescriptionin front ofyou19. PFL –make sure youare calling thecorrectpharmacy1. Telephonecalls are not themost effectiveway to find a job   5. Answercalls even ifthe numberis unknown7. Do not eator chew gumduring aphoneinterview24. PFL -Know yourmedicalhistory21. PFL – Beprepared to letthe doctor’soffice know whyyou are calling18.PFL –know yourprescriptionnumber.4. Answerwithin afew rings17. PFL- whenordering takeout, write downyour orderbefore calling22. PFL – Need aDr? You can callthe number onthe back of yourinsurance card tochoose a doctor.20. Write downtime, date,location andindividual you willbe interviewingwith.10. Thinkaboutyouranswers3. Make sureyour voice mailmessage isappropriate andprofessional23.Don’t laydown14. PFL –Have yourinsurancecardavailable.13. PFL – Knowyour completeaddress, phonenumber, anddate of birth8.Smile9. TakeNotes2. Alwaysanswerthe phonepleasantly16. PFL –Have yourcalendar infront of you11. Turnoff yourcallwaiting12.DressUp6. Get RidofDistractions15. PFL –Have yourprescriptionin front ofyou19. PFL –make sure youare calling thecorrectpharmacy1. Telephonecalls are not themost effectiveway to find a job   5. Answercalls even ifthe numberis unknown7. Do not eator chew gumduring aphoneinterview24. PFL -Know yourmedicalhistory21. PFL – Beprepared to letthe doctor’soffice know whyyou are calling18.PFL –know yourprescriptionnumber.4. Answerwithin afew rings17. PFL- whenordering takeout, write downyour orderbefore calling22. PFL – Need aDr? You can callthe number onthe back of yourinsurance card tochoose a doctor.20. Write downtime, date,location andindividual you willbe interviewingwith.10. Thinkaboutyouranswers3. Make sureyour voice mailmessage isappropriate andprofessional23.Don’t laydown14. PFL –Have yourinsurancecardavailable.

Telephonic Communication - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 13. PFL – Know your complete address, phone number, and date of birth
  2. 8. Smile
  3. 9. Take Notes
  4. 2. Always answer the phone pleasantly
  5. 16. PFL – Have your calendar in front of you
  6. 11. Turn off your call waiting
  7. 12. Dress Up
  8. 6. Get Rid of Distractions
  9. 15. PFL – Have your prescription in front of you
  10. 19. PFL – make sure you are calling the correct pharmacy
  11. 1. Telephone calls are not the most effective way to find a job
  12. 5. Answer calls even if the number is unknown
  13. 7. Do not eat or chew gum during a phone interview
  14. 24. PFL - Know your medical history
  15. 21. PFL – Be prepared to let the doctor’s office know why you are calling
  16. 18.PFL – know your prescription number.
  17. 4. Answer within a few rings
  18. 17. PFL- when ordering take out, write down your order before calling
  19. 22. PFL – Need a Dr? You can call the number on the back of your insurance card to choose a doctor.
  20. 20. Write down time, date, location and individual you will be interviewing with.
  21. 10. Think about your answers
  22. 3. Make sure your voice mail message is appropriate and professional
  23. 23. Don’t lay down
  24. 14. PFL – Have your insurance card available.