Use oneempatheticphrase inan emailGivecouscousin#gratitudeEscalateto#helping-handsWrite acreativeclosingphrase inyour emailGo get abeverage, andask a friend ifthey want youto bring themoneSolve aticket thatis from anAM or CSMSolve a ticketwhere thecustomer neededto change theirinformation(address, email,phone #)Create a#cx-macro-submissionsSolve aloginissuesticketSolve aticket withthe category"merchantdecline."Solve aterminateand/orreissue acard ticketSolve a ticketwith areimbursementcategoryCreatea #guru-requestUse amacroFollow upwith aticket thatis "on hold"Solve atransactiondeclineticketSolve a ticketwhere thecustomer wasreportingfraudulentchargesUseGrammarlyUse yourname inyourgreetingSolve a ticketthat you tookover fromsomeoneelseUse twoempatheticphrases inone emailSolve aticket with arepaymentcategorySolve a"lock/unlock"card ticketAsk afriend foradviceUse oneempatheticphrase inan emailGivecouscousin#gratitudeEscalateto#helping-handsWrite acreativeclosingphrase inyour emailGo get abeverage, andask a friend ifthey want youto bring themoneSolve aticket thatis from anAM or CSMSolve a ticketwhere thecustomer neededto change theirinformation(address, email,phone #)Create a#cx-macro-submissionsSolve aloginissuesticketSolve aticket withthe category"merchantdecline."Solve aterminateand/orreissue acard ticketSolve a ticketwith areimbursementcategoryCreatea #guru-requestUse amacroFollow upwith aticket thatis "on hold"Solve atransactiondeclineticketSolve a ticketwhere thecustomer wasreportingfraudulentchargesUseGrammarlyUse yourname inyourgreetingSolve a ticketthat you tookover fromsomeoneelseUse twoempatheticphrases inone emailSolve aticket with arepaymentcategorySolve a"lock/unlock"card ticketAsk afriend foradvice

CKO 2025 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use one empathetic phrase in an email
  2. Give couscous in #gratitude
  3. Escalate to #helping-hands
  4. Write a creative closing phrase in your email
  5. Go get a beverage, and ask a friend if they want you to bring them one
  6. Solve a ticket that is from an AM or CSM
  7. Solve a ticket where the customer needed to change their information (address, email, phone #)
  8. Create a #cx-macro-submissions
  9. Solve a login issues ticket
  10. Solve a ticket with the category "merchant decline."
  11. Solve a terminate and/or reissue a card ticket
  12. Solve a ticket with a reimbursement category
  13. Create a #guru-request
  14. Use a macro
  15. Follow up with a ticket that is "on hold"
  16. Solve a transaction decline ticket
  17. Solve a ticket where the customer was reporting fraudulent charges
  18. Use Grammarly
  19. Use your name in your greeting
  20. Solve a ticket that you took over from someone else
  21. Use two empathetic phrases in one email
  22. Solve a ticket with a repayment category
  23. Solve a "lock/unlock" card ticket
  24. Ask a friend for advice