(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Solve a transaction decline ticket
Solve a ticket with a repayment category
Go get a beverage, and ask a friend if they want you to bring them one
Solve a ticket where the customer needed to change their information (address, email, phone #)
Solve a "lock/unlock" card ticket
Solve a terminate and/or reissue a card ticket
Create a #cx-macro-submissions
Use two empathetic phrases in one email
Follow up with a ticket that is "on hold"
Solve a login issues ticket
Solve a ticket with a reimbursement category
Ask a friend for advice
Solve a ticket where the customer was reporting fraudulent charges
Escalate to #helping-hands
Use your name in your greeting
Create a #guru-request
Solve a ticket that you took over from someone else
Solve a ticket that is from an AM or CSM
Give couscous in #gratitude
Write a creative closing phrase in your email
Use one empathetic phrase in an email
Use Grammarly
Use a macro
Solve a ticket with the category "merchant decline."
