UseGrammarlyUse twoempatheticphrases inone emailSolve aloginissuesticketSolve aticket withthe category"merchantdecline."Go get abeverage, andask a friend ifthey want youto bring themoneGivecouscousin#gratitudeSolve aticket with arepaymentcategorySolve a ticketwith areimbursementcategorySolve a ticketthat you tookover fromsomeoneelseSolve a ticketwhere thecustomer wasreportingfraudulentchargesAsk afriend foradviceUse oneempatheticphrase inan emailFollow upwith aticket thatis "on hold"Solve aterminateand/orreissue acard ticketWrite acreativeclosingphrase inyour emailSolve atransactiondeclineticketSolve aticket thatis from anAM or CSMUse amacroSolve a ticketwhere thecustomer neededto change theirinformation(address, email,phone #)Solve a"lock/unlock"card ticketCreatea #guru-requestEscalateto#helping-handsCreate a#cx-macro-submissionsUse yourname inyourgreetingUseGrammarlyUse twoempatheticphrases inone emailSolve aloginissuesticketSolve aticket withthe category"merchantdecline."Go get abeverage, andask a friend ifthey want youto bring themoneGivecouscousin#gratitudeSolve aticket with arepaymentcategorySolve a ticketwith areimbursementcategorySolve a ticketthat you tookover fromsomeoneelseSolve a ticketwhere thecustomer wasreportingfraudulentchargesAsk afriend foradviceUse oneempatheticphrase inan emailFollow upwith aticket thatis "on hold"Solve aterminateand/orreissue acard ticketWrite acreativeclosingphrase inyour emailSolve atransactiondeclineticketSolve aticket thatis from anAM or CSMUse amacroSolve a ticketwhere thecustomer neededto change theirinformation(address, email,phone #)Solve a"lock/unlock"card ticketCreatea #guru-requestEscalateto#helping-handsCreate a#cx-macro-submissionsUse yourname inyourgreeting

CKO 2025 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use Grammarly
  2. Use two empathetic phrases in one email
  3. Solve a login issues ticket
  4. Solve a ticket with the category "merchant decline."
  5. Go get a beverage, and ask a friend if they want you to bring them one
  6. Give couscous in #gratitude
  7. Solve a ticket with a repayment category
  8. Solve a ticket with a reimbursement category
  9. Solve a ticket that you took over from someone else
  10. Solve a ticket where the customer was reporting fraudulent charges
  11. Ask a friend for advice
  12. Use one empathetic phrase in an email
  13. Follow up with a ticket that is "on hold"
  14. Solve a terminate and/or reissue a card ticket
  15. Write a creative closing phrase in your email
  16. Solve a transaction decline ticket
  17. Solve a ticket that is from an AM or CSM
  18. Use a macro
  19. Solve a ticket where the customer needed to change their information (address, email, phone #)
  20. Solve a "lock/unlock" card ticket
  21. Create a #guru-request
  22. Escalate to #helping-hands
  23. Create a #cx-macro-submissions
  24. Use your name in your greeting