(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Escalate to #helping-hands
Use your name in your greeting
Solve a transaction decline ticket
Create a #cx-macro-submissions
Ask a friend for advice
Use one empathetic phrase in an email
Use a macro
Give couscous in #gratitude
Solve a ticket that you took over from someone else
Follow up with a ticket that is "on hold"
Solve a ticket where the customer needed to change their information (address, email, phone #)
Go get a beverage, and ask a friend if they want you to bring them one
Solve a ticket that is from an AM or CSM
Solve a login issues ticket
Solve a ticket with a repayment category
Solve a ticket with a reimbursement category
Solve a ticket with the category "merchant decline."
Solve a "lock/unlock" card ticket
Use Grammarly
Use two empathetic phrases in one email
Solve a ticket where the customer was reporting fraudulent charges
