ValuestatementaboutserviceSmile theentirecall“Thankyou foryourpatience”ValuestatementabouttechnicianListenwithoutinterruptingFriendlygreetingFindsomethingincommonRestateinformationDon’tsayummmRestateappointmentinformationConfirm allcontactinformationSold amembershipUsecustomer’sname morethan twiceMake 10outboundcallsOffer anadditionalproduct orservice“Mypleasure”“Is thereanythingelse I canhelp withtoday?”Say thankyou at least3 times onthe callValuestatementaboutcompanyShowempathyAsk at least5 questionsabout theissueMake aconnectionDe-escalatean upsetcustomerBook 5appointmentsValuestatementaboutserviceSmile theentirecall“Thankyou foryourpatience”ValuestatementabouttechnicianListenwithoutinterruptingFriendlygreetingFindsomethingincommonRestateinformationDon’tsayummmRestateappointmentinformationConfirm allcontactinformationSold amembershipUsecustomer’sname morethan twiceMake 10outboundcallsOffer anadditionalproduct orservice“Mypleasure”“Is thereanythingelse I canhelp withtoday?”Say thankyou at least3 times onthe callValuestatementaboutcompanyShowempathyAsk at least5 questionsabout theissueMake aconnectionDe-escalatean upsetcustomerBook 5appointments

7-Star CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Value statement about service
  2. Smile the entire call
  3. “Thank you for your patience”
  4. Value statement about technician
  5. Listen without interrupting
  6. Friendly greeting
  7. Find something in common
  8. Restate information
  9. Don’t say ummm
  10. Restate appointment information
  11. Confirm all contact information
  12. Sold a membership
  13. Use customer’s name more than twice
  14. Make 10 outbound calls
  15. Offer an additional product or service
  16. “My pleasure”
  17. “Is there anything else I can help with today?”
  18. Say thank you at least 3 times on the call
  19. Value statement about company
  20. Show empathy
  21. Ask at least 5 questions about the issue
  22. Make a connection
  23. De-escalate an upset customer
  24. Book 5 appointments