Usecustomer’sname morethan twice“Is thereanythingelse I canhelp withtoday?”ValuestatementaboutcompanyDon’tsayummm“Thankyou foryourpatience”ValuestatementaboutserviceMake aconnection“Mypleasure”Say thankyou at least3 times onthe callRestateinformationValuestatementabouttechnicianBook 5appointmentsListenwithoutinterruptingSmile theentirecallAsk at least5 questionsabout theissueSold amembershipDe-escalatean upsetcustomerShowempathyRestateappointmentinformationMake 10outboundcallsFindsomethingincommonConfirm allcontactinformationFriendlygreetingOffer anadditionalproduct orserviceUsecustomer’sname morethan twice“Is thereanythingelse I canhelp withtoday?”ValuestatementaboutcompanyDon’tsayummm“Thankyou foryourpatience”ValuestatementaboutserviceMake aconnection“Mypleasure”Say thankyou at least3 times onthe callRestateinformationValuestatementabouttechnicianBook 5appointmentsListenwithoutinterruptingSmile theentirecallAsk at least5 questionsabout theissueSold amembershipDe-escalatean upsetcustomerShowempathyRestateappointmentinformationMake 10outboundcallsFindsomethingincommonConfirm allcontactinformationFriendlygreetingOffer anadditionalproduct orservice

7-Star CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use customer’s name more than twice
  2. “Is there anything else I can help with today?”
  3. Value statement about company
  4. Don’t say ummm
  5. “Thank you for your patience”
  6. Value statement about service
  7. Make a connection
  8. “My pleasure”
  9. Say thank you at least 3 times on the call
  10. Restate information
  11. Value statement about technician
  12. Book 5 appointments
  13. Listen without interrupting
  14. Smile the entire call
  15. Ask at least 5 questions about the issue
  16. Sold a membership
  17. De-escalate an upset customer
  18. Show empathy
  19. Restate appointment information
  20. Make 10 outbound calls
  21. Find something in common
  22. Confirm all contact information
  23. Friendly greeting
  24. Offer an additional product or service