Offer anadditionalproduct orserviceSay thankyou at least3 times onthe callUsecustomer’sname morethan twiceAsk at least5 questionsabout theissue“Thankyou foryourpatience”FindsomethingincommonFriendlygreetingValuestatementaboutserviceSmile theentirecallSold amembershipMake aconnectionMake 10outboundcallsDon’tsayummmValuestatementaboutcompanyConfirm allcontactinformationBook 5appointmentsRestateappointmentinformationListenwithoutinterrupting“Mypleasure”“Is thereanythingelse I canhelp withtoday?”ShowempathyDe-escalatean upsetcustomerRestateinformationValuestatementabouttechnicianOffer anadditionalproduct orserviceSay thankyou at least3 times onthe callUsecustomer’sname morethan twiceAsk at least5 questionsabout theissue“Thankyou foryourpatience”FindsomethingincommonFriendlygreetingValuestatementaboutserviceSmile theentirecallSold amembershipMake aconnectionMake 10outboundcallsDon’tsayummmValuestatementaboutcompanyConfirm allcontactinformationBook 5appointmentsRestateappointmentinformationListenwithoutinterrupting“Mypleasure”“Is thereanythingelse I canhelp withtoday?”ShowempathyDe-escalatean upsetcustomerRestateinformationValuestatementabouttechnician

7-Star CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer an additional product or service
  2. Say thank you at least 3 times on the call
  3. Use customer’s name more than twice
  4. Ask at least 5 questions about the issue
  5. “Thank you for your patience”
  6. Find something in common
  7. Friendly greeting
  8. Value statement about service
  9. Smile the entire call
  10. Sold a membership
  11. Make a connection
  12. Make 10 outbound calls
  13. Don’t say ummm
  14. Value statement about company
  15. Confirm all contact information
  16. Book 5 appointments
  17. Restate appointment information
  18. Listen without interrupting
  19. “My pleasure”
  20. “Is there anything else I can help with today?”
  21. Show empathy
  22. De-escalate an upset customer
  23. Restate information
  24. Value statement about technician