Make 10outboundcallsRestateappointmentinformationDon’tsayummmBook 5appointmentsConfirm allcontactinformationSmile theentirecallSold amembershipRestateinformationValuestatementaboutserviceFindsomethingincommonDe-escalatean upsetcustomer“Is thereanythingelse I canhelp withtoday?”“Mypleasure”Offer anadditionalproduct orserviceFriendlygreetingListenwithoutinterruptingShowempathyValuestatementabouttechnicianSay thankyou at least3 times onthe callValuestatementaboutcompanyUsecustomer’sname morethan twiceAsk at least5 questionsabout theissueMake aconnection“Thankyou foryourpatience”Make 10outboundcallsRestateappointmentinformationDon’tsayummmBook 5appointmentsConfirm allcontactinformationSmile theentirecallSold amembershipRestateinformationValuestatementaboutserviceFindsomethingincommonDe-escalatean upsetcustomer“Is thereanythingelse I canhelp withtoday?”“Mypleasure”Offer anadditionalproduct orserviceFriendlygreetingListenwithoutinterruptingShowempathyValuestatementabouttechnicianSay thankyou at least3 times onthe callValuestatementaboutcompanyUsecustomer’sname morethan twiceAsk at least5 questionsabout theissueMake aconnection“Thankyou foryourpatience”

7-Star CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make 10 outbound calls
  2. Restate appointment information
  3. Don’t say ummm
  4. Book 5 appointments
  5. Confirm all contact information
  6. Smile the entire call
  7. Sold a membership
  8. Restate information
  9. Value statement about service
  10. Find something in common
  11. De-escalate an upset customer
  12. “Is there anything else I can help with today?”
  13. “My pleasure”
  14. Offer an additional product or service
  15. Friendly greeting
  16. Listen without interrupting
  17. Show empathy
  18. Value statement about technician
  19. Say thank you at least 3 times on the call
  20. Value statement about company
  21. Use customer’s name more than twice
  22. Ask at least 5 questions about the issue
  23. Make a connection
  24. “Thank you for your patience”