Sold amembershipConfirm allcontactinformationRestateinformationValuestatementaboutserviceSmile theentirecallRestateappointmentinformation“Is thereanythingelse I canhelp withtoday?”Make aconnectionListenwithoutinterruptingSay thankyou at least3 times onthe callValuestatementaboutcompanyAsk at least5 questionsabout theissueDon’tsayummmShowempathyUsecustomer’sname morethan twiceBook 5appointmentsFindsomethingincommonMake 10outboundcallsFriendlygreeting“Mypleasure”Offer anadditionalproduct orserviceDe-escalatean upsetcustomer“Thankyou foryourpatience”ValuestatementabouttechnicianSold amembershipConfirm allcontactinformationRestateinformationValuestatementaboutserviceSmile theentirecallRestateappointmentinformation“Is thereanythingelse I canhelp withtoday?”Make aconnectionListenwithoutinterruptingSay thankyou at least3 times onthe callValuestatementaboutcompanyAsk at least5 questionsabout theissueDon’tsayummmShowempathyUsecustomer’sname morethan twiceBook 5appointmentsFindsomethingincommonMake 10outboundcallsFriendlygreeting“Mypleasure”Offer anadditionalproduct orserviceDe-escalatean upsetcustomer“Thankyou foryourpatience”Valuestatementabouttechnician

7-Star CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sold a membership
  2. Confirm all contact information
  3. Restate information
  4. Value statement about service
  5. Smile the entire call
  6. Restate appointment information
  7. “Is there anything else I can help with today?”
  8. Make a connection
  9. Listen without interrupting
  10. Say thank you at least 3 times on the call
  11. Value statement about company
  12. Ask at least 5 questions about the issue
  13. Don’t say ummm
  14. Show empathy
  15. Use customer’s name more than twice
  16. Book 5 appointments
  17. Find something in common
  18. Make 10 outbound calls
  19. Friendly greeting
  20. “My pleasure”
  21. Offer an additional product or service
  22. De-escalate an upset customer
  23. “Thank you for your patience”
  24. Value statement about technician