ValuestatementaboutserviceDon’tsayummmRestateinformationBook 5appointmentsAsk at least5 questionsabout theissueOffer anadditionalproduct orserviceValuestatementabouttechnicianUsecustomer’sname morethan twice“Thankyou foryourpatience”ShowempathyRestateappointmentinformationSay thankyou at least3 times onthe callConfirm allcontactinformationMake aconnectionDe-escalatean upsetcustomerFindsomethingincommon“Is thereanythingelse I canhelp withtoday?”ValuestatementaboutcompanyListenwithoutinterruptingFriendlygreetingSmile theentirecallMake 10outboundcalls“Mypleasure”Sold amembershipValuestatementaboutserviceDon’tsayummmRestateinformationBook 5appointmentsAsk at least5 questionsabout theissueOffer anadditionalproduct orserviceValuestatementabouttechnicianUsecustomer’sname morethan twice“Thankyou foryourpatience”ShowempathyRestateappointmentinformationSay thankyou at least3 times onthe callConfirm allcontactinformationMake aconnectionDe-escalatean upsetcustomerFindsomethingincommon“Is thereanythingelse I canhelp withtoday?”ValuestatementaboutcompanyListenwithoutinterruptingFriendlygreetingSmile theentirecallMake 10outboundcalls“Mypleasure”Sold amembership

7-Star CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Value statement about service
  2. Don’t say ummm
  3. Restate information
  4. Book 5 appointments
  5. Ask at least 5 questions about the issue
  6. Offer an additional product or service
  7. Value statement about technician
  8. Use customer’s name more than twice
  9. “Thank you for your patience”
  10. Show empathy
  11. Restate appointment information
  12. Say thank you at least 3 times on the call
  13. Confirm all contact information
  14. Make a connection
  15. De-escalate an upset customer
  16. Find something in common
  17. “Is there anything else I can help with today?”
  18. Value statement about company
  19. Listen without interrupting
  20. Friendly greeting
  21. Smile the entire call
  22. Make 10 outbound calls
  23. “My pleasure”
  24. Sold a membership