De-escalatean upsetcustomerMake 10outboundcallsListenwithoutinterruptingOffer anadditionalproduct orserviceValuestatementabouttechnicianShowempathyRestateinformationValuestatementaboutcompanyConfirm allcontactinformationDon’tsayummmBook 5appointments“Mypleasure”ValuestatementaboutserviceFriendlygreeting“Is thereanythingelse I canhelp withtoday?”RestateappointmentinformationAsk at least5 questionsabout theissueSold amembershipFindsomethingincommonSmile theentirecallSay thankyou at least3 times onthe callMake aconnectionUsecustomer’sname morethan twice“Thankyou foryourpatience”De-escalatean upsetcustomerMake 10outboundcallsListenwithoutinterruptingOffer anadditionalproduct orserviceValuestatementabouttechnicianShowempathyRestateinformationValuestatementaboutcompanyConfirm allcontactinformationDon’tsayummmBook 5appointments“Mypleasure”ValuestatementaboutserviceFriendlygreeting“Is thereanythingelse I canhelp withtoday?”RestateappointmentinformationAsk at least5 questionsabout theissueSold amembershipFindsomethingincommonSmile theentirecallSay thankyou at least3 times onthe callMake aconnectionUsecustomer’sname morethan twice“Thankyou foryourpatience”

7-Star CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalate an upset customer
  2. Make 10 outbound calls
  3. Listen without interrupting
  4. Offer an additional product or service
  5. Value statement about technician
  6. Show empathy
  7. Restate information
  8. Value statement about company
  9. Confirm all contact information
  10. Don’t say ummm
  11. Book 5 appointments
  12. “My pleasure”
  13. Value statement about service
  14. Friendly greeting
  15. “Is there anything else I can help with today?”
  16. Restate appointment information
  17. Ask at least 5 questions about the issue
  18. Sold a membership
  19. Find something in common
  20. Smile the entire call
  21. Say thank you at least 3 times on the call
  22. Make a connection
  23. Use customer’s name more than twice
  24. “Thank you for your patience”