Restateinformation“Thankyou foryourpatience”Don’tsayummmAsk at least5 questionsabout theissueConfirm allcontactinformationShowempathyListenwithoutinterruptingRestateappointmentinformationDe-escalatean upsetcustomerValuestatementaboutserviceSold amembershipMake 10outboundcallsMake aconnectionFriendlygreetingOffer anadditionalproduct orserviceFindsomethingincommonBook 5appointmentsUsecustomer’sname morethan twiceValuestatementabouttechnician“Mypleasure”ValuestatementaboutcompanySmile theentirecall“Is thereanythingelse I canhelp withtoday?”Say thankyou at least3 times onthe callRestateinformation“Thankyou foryourpatience”Don’tsayummmAsk at least5 questionsabout theissueConfirm allcontactinformationShowempathyListenwithoutinterruptingRestateappointmentinformationDe-escalatean upsetcustomerValuestatementaboutserviceSold amembershipMake 10outboundcallsMake aconnectionFriendlygreetingOffer anadditionalproduct orserviceFindsomethingincommonBook 5appointmentsUsecustomer’sname morethan twiceValuestatementabouttechnician“Mypleasure”ValuestatementaboutcompanySmile theentirecall“Is thereanythingelse I canhelp withtoday?”Say thankyou at least3 times onthe call

7-Star CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Restate information
  2. “Thank you for your patience”
  3. Don’t say ummm
  4. Ask at least 5 questions about the issue
  5. Confirm all contact information
  6. Show empathy
  7. Listen without interrupting
  8. Restate appointment information
  9. De-escalate an upset customer
  10. Value statement about service
  11. Sold a membership
  12. Make 10 outbound calls
  13. Make a connection
  14. Friendly greeting
  15. Offer an additional product or service
  16. Find something in common
  17. Book 5 appointments
  18. Use customer’s name more than twice
  19. Value statement about technician
  20. “My pleasure”
  21. Value statement about company
  22. Smile the entire call
  23. “Is there anything else I can help with today?”
  24. Say thank you at least 3 times on the call