Make 10outboundcalls“Mypleasure”ValuestatementaboutcompanySay thankyou at least3 times onthe callOffer anadditionalproduct orserviceConfirm allcontactinformationListenwithoutinterruptingFriendlygreetingUsecustomer’sname morethan twice“Thankyou foryourpatience”Ask at least5 questionsabout theissueShowempathyDon’tsayummmMake aconnectionSold amembershipValuestatementabouttechnicianValuestatementaboutserviceDe-escalatean upsetcustomerBook 5appointmentsRestateappointmentinformation“Is thereanythingelse I canhelp withtoday?”FindsomethingincommonRestateinformationSmile theentirecallMake 10outboundcalls“Mypleasure”ValuestatementaboutcompanySay thankyou at least3 times onthe callOffer anadditionalproduct orserviceConfirm allcontactinformationListenwithoutinterruptingFriendlygreetingUsecustomer’sname morethan twice“Thankyou foryourpatience”Ask at least5 questionsabout theissueShowempathyDon’tsayummmMake aconnectionSold amembershipValuestatementabouttechnicianValuestatementaboutserviceDe-escalatean upsetcustomerBook 5appointmentsRestateappointmentinformation“Is thereanythingelse I canhelp withtoday?”FindsomethingincommonRestateinformationSmile theentirecall

7-Star CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make 10 outbound calls
  2. “My pleasure”
  3. Value statement about company
  4. Say thank you at least 3 times on the call
  5. Offer an additional product or service
  6. Confirm all contact information
  7. Listen without interrupting
  8. Friendly greeting
  9. Use customer’s name more than twice
  10. “Thank you for your patience”
  11. Ask at least 5 questions about the issue
  12. Show empathy
  13. Don’t say ummm
  14. Make a connection
  15. Sold a membership
  16. Value statement about technician
  17. Value statement about service
  18. De-escalate an upset customer
  19. Book 5 appointments
  20. Restate appointment information
  21. “Is there anything else I can help with today?”
  22. Find something in common
  23. Restate information
  24. Smile the entire call