Smile theentirecallMake 10outboundcallsSold amembershipRestateinformationListenwithoutinterruptingDon’tsayummmValuestatementaboutserviceOffer anadditionalproduct orserviceShowempathyFriendlygreetingMake aconnectionUsecustomer’sname morethan twiceDe-escalatean upsetcustomer“Mypleasure”RestateappointmentinformationValuestatementabouttechnician“Thankyou foryourpatience”Say thankyou at least3 times onthe call“Is thereanythingelse I canhelp withtoday?”FindsomethingincommonValuestatementaboutcompanyAsk at least5 questionsabout theissueConfirm allcontactinformationBook 5appointmentsSmile theentirecallMake 10outboundcallsSold amembershipRestateinformationListenwithoutinterruptingDon’tsayummmValuestatementaboutserviceOffer anadditionalproduct orserviceShowempathyFriendlygreetingMake aconnectionUsecustomer’sname morethan twiceDe-escalatean upsetcustomer“Mypleasure”RestateappointmentinformationValuestatementabouttechnician“Thankyou foryourpatience”Say thankyou at least3 times onthe call“Is thereanythingelse I canhelp withtoday?”FindsomethingincommonValuestatementaboutcompanyAsk at least5 questionsabout theissueConfirm allcontactinformationBook 5appointments

7-Star CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Smile the entire call
  2. Make 10 outbound calls
  3. Sold a membership
  4. Restate information
  5. Listen without interrupting
  6. Don’t say ummm
  7. Value statement about service
  8. Offer an additional product or service
  9. Show empathy
  10. Friendly greeting
  11. Make a connection
  12. Use customer’s name more than twice
  13. De-escalate an upset customer
  14. “My pleasure”
  15. Restate appointment information
  16. Value statement about technician
  17. “Thank you for your patience”
  18. Say thank you at least 3 times on the call
  19. “Is there anything else I can help with today?”
  20. Find something in common
  21. Value statement about company
  22. Ask at least 5 questions about the issue
  23. Confirm all contact information
  24. Book 5 appointments