Listenwithoutinterrupting“Mypleasure”Usecustomer’sname morethan twice“Is thereanythingelse I canhelp withtoday?”FindsomethingincommonSmile theentirecallValuestatementaboutserviceFriendlygreetingRestateappointmentinformationConfirm allcontactinformationBook 5appointmentsShowempathyOffer anadditionalproduct orserviceValuestatementabouttechnicianMake aconnectionMake 10outboundcallsAsk at least5 questionsabout theissue“Thankyou foryourpatience”Sold amembershipValuestatementaboutcompanyRestateinformationDe-escalatean upsetcustomerDon’tsayummmSay thankyou at least3 times onthe callListenwithoutinterrupting“Mypleasure”Usecustomer’sname morethan twice“Is thereanythingelse I canhelp withtoday?”FindsomethingincommonSmile theentirecallValuestatementaboutserviceFriendlygreetingRestateappointmentinformationConfirm allcontactinformationBook 5appointmentsShowempathyOffer anadditionalproduct orserviceValuestatementabouttechnicianMake aconnectionMake 10outboundcallsAsk at least5 questionsabout theissue“Thankyou foryourpatience”Sold amembershipValuestatementaboutcompanyRestateinformationDe-escalatean upsetcustomerDon’tsayummmSay thankyou at least3 times onthe call

7-Star CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Listen without interrupting
  2. “My pleasure”
  3. Use customer’s name more than twice
  4. “Is there anything else I can help with today?”
  5. Find something in common
  6. Smile the entire call
  7. Value statement about service
  8. Friendly greeting
  9. Restate appointment information
  10. Confirm all contact information
  11. Book 5 appointments
  12. Show empathy
  13. Offer an additional product or service
  14. Value statement about technician
  15. Make a connection
  16. Make 10 outbound calls
  17. Ask at least 5 questions about the issue
  18. “Thank you for your patience”
  19. Sold a membership
  20. Value statement about company
  21. Restate information
  22. De-escalate an upset customer
  23. Don’t say ummm
  24. Say thank you at least 3 times on the call