ValuestatementabouttechnicianValuestatementaboutcompany“Is thereanythingelse I canhelp withtoday?”Ask at least5 questionsabout theissueDe-escalatean upsetcustomerSay thankyou at least3 times onthe call“Mypleasure”ValuestatementaboutserviceRestateinformationFriendlygreetingOffer anadditionalproduct orserviceConfirm allcontactinformationRestateappointmentinformationBook 5appointmentsSmile theentirecallSold amembershipMake 10outboundcallsMake aconnectionDon’tsayummmListenwithoutinterrupting“Thankyou foryourpatience”Usecustomer’sname morethan twiceFindsomethingincommonShowempathyValuestatementabouttechnicianValuestatementaboutcompany“Is thereanythingelse I canhelp withtoday?”Ask at least5 questionsabout theissueDe-escalatean upsetcustomerSay thankyou at least3 times onthe call“Mypleasure”ValuestatementaboutserviceRestateinformationFriendlygreetingOffer anadditionalproduct orserviceConfirm allcontactinformationRestateappointmentinformationBook 5appointmentsSmile theentirecallSold amembershipMake 10outboundcallsMake aconnectionDon’tsayummmListenwithoutinterrupting“Thankyou foryourpatience”Usecustomer’sname morethan twiceFindsomethingincommonShowempathy

7-Star CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Value statement about technician
  2. Value statement about company
  3. “Is there anything else I can help with today?”
  4. Ask at least 5 questions about the issue
  5. De-escalate an upset customer
  6. Say thank you at least 3 times on the call
  7. “My pleasure”
  8. Value statement about service
  9. Restate information
  10. Friendly greeting
  11. Offer an additional product or service
  12. Confirm all contact information
  13. Restate appointment information
  14. Book 5 appointments
  15. Smile the entire call
  16. Sold a membership
  17. Make 10 outbound calls
  18. Make a connection
  19. Don’t say ummm
  20. Listen without interrupting
  21. “Thank you for your patience”
  22. Use customer’s name more than twice
  23. Find something in common
  24. Show empathy