“Mypleasure”FriendlygreetingUsecustomer’sname morethan twiceDe-escalatean upsetcustomerShowempathyAsk at least5 questionsabout theissueValuestatementaboutcompanyMake aconnectionRestateappointmentinformationValuestatementabouttechnicianValuestatementaboutserviceListenwithoutinterruptingMake 10outboundcallsRestateinformationBook 5appointmentsSmile theentirecallConfirm allcontactinformationSold amembership“Is thereanythingelse I canhelp withtoday?”Say thankyou at least3 times onthe callOffer anadditionalproduct orserviceDon’tsayummmFindsomethingincommon“Thankyou foryourpatience”“Mypleasure”FriendlygreetingUsecustomer’sname morethan twiceDe-escalatean upsetcustomerShowempathyAsk at least5 questionsabout theissueValuestatementaboutcompanyMake aconnectionRestateappointmentinformationValuestatementabouttechnicianValuestatementaboutserviceListenwithoutinterruptingMake 10outboundcallsRestateinformationBook 5appointmentsSmile theentirecallConfirm allcontactinformationSold amembership“Is thereanythingelse I canhelp withtoday?”Say thankyou at least3 times onthe callOffer anadditionalproduct orserviceDon’tsayummmFindsomethingincommon“Thankyou foryourpatience”

7-Star CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “My pleasure”
  2. Friendly greeting
  3. Use customer’s name more than twice
  4. De-escalate an upset customer
  5. Show empathy
  6. Ask at least 5 questions about the issue
  7. Value statement about company
  8. Make a connection
  9. Restate appointment information
  10. Value statement about technician
  11. Value statement about service
  12. Listen without interrupting
  13. Make 10 outbound calls
  14. Restate information
  15. Book 5 appointments
  16. Smile the entire call
  17. Confirm all contact information
  18. Sold a membership
  19. “Is there anything else I can help with today?”
  20. Say thank you at least 3 times on the call
  21. Offer an additional product or service
  22. Don’t say ummm
  23. Find something in common
  24. “Thank you for your patience”