Say thankyou at least3 times onthe callDe-escalatean upsetcustomerValuestatementaboutservice“Mypleasure”Make aconnectionBook 5appointmentsOffer anadditionalproduct orserviceAsk at least5 questionsabout theissue“Thankyou foryourpatience”RestateinformationUsecustomer’sname morethan twiceFriendlygreetingConfirm allcontactinformationFindsomethingincommonListenwithoutinterruptingValuestatementaboutcompanyDon’tsayummmSold amembershipSmile theentirecallMake 10outboundcalls“Is thereanythingelse I canhelp withtoday?”ShowempathyValuestatementabouttechnicianRestateappointmentinformationSay thankyou at least3 times onthe callDe-escalatean upsetcustomerValuestatementaboutservice“Mypleasure”Make aconnectionBook 5appointmentsOffer anadditionalproduct orserviceAsk at least5 questionsabout theissue“Thankyou foryourpatience”RestateinformationUsecustomer’sname morethan twiceFriendlygreetingConfirm allcontactinformationFindsomethingincommonListenwithoutinterruptingValuestatementaboutcompanyDon’tsayummmSold amembershipSmile theentirecallMake 10outboundcalls“Is thereanythingelse I canhelp withtoday?”ShowempathyValuestatementabouttechnicianRestateappointmentinformation

7-Star CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Say thank you at least 3 times on the call
  2. De-escalate an upset customer
  3. Value statement about service
  4. “My pleasure”
  5. Make a connection
  6. Book 5 appointments
  7. Offer an additional product or service
  8. Ask at least 5 questions about the issue
  9. “Thank you for your patience”
  10. Restate information
  11. Use customer’s name more than twice
  12. Friendly greeting
  13. Confirm all contact information
  14. Find something in common
  15. Listen without interrupting
  16. Value statement about company
  17. Don’t say ummm
  18. Sold a membership
  19. Smile the entire call
  20. Make 10 outbound calls
  21. “Is there anything else I can help with today?”
  22. Show empathy
  23. Value statement about technician
  24. Restate appointment information