ListenwithoutinterruptingShowempathyConfirm allcontactinformationOffer anadditionalproduct orserviceSay thankyou at least3 times onthe callRestateappointmentinformationMake aconnectionUsecustomer’sname morethan twiceValuestatementaboutservice“Thankyou foryourpatience”De-escalatean upsetcustomerValuestatementabouttechnician“Mypleasure”Book 5appointmentsValuestatementaboutcompanySold amembershipSmile theentirecallDon’tsayummmFindsomethingincommonAsk at least5 questionsabout theissue“Is thereanythingelse I canhelp withtoday?”FriendlygreetingMake 10outboundcallsRestateinformationListenwithoutinterruptingShowempathyConfirm allcontactinformationOffer anadditionalproduct orserviceSay thankyou at least3 times onthe callRestateappointmentinformationMake aconnectionUsecustomer’sname morethan twiceValuestatementaboutservice“Thankyou foryourpatience”De-escalatean upsetcustomerValuestatementabouttechnician“Mypleasure”Book 5appointmentsValuestatementaboutcompanySold amembershipSmile theentirecallDon’tsayummmFindsomethingincommonAsk at least5 questionsabout theissue“Is thereanythingelse I canhelp withtoday?”FriendlygreetingMake 10outboundcallsRestateinformation

7-Star CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Listen without interrupting
  2. Show empathy
  3. Confirm all contact information
  4. Offer an additional product or service
  5. Say thank you at least 3 times on the call
  6. Restate appointment information
  7. Make a connection
  8. Use customer’s name more than twice
  9. Value statement about service
  10. “Thank you for your patience”
  11. De-escalate an upset customer
  12. Value statement about technician
  13. “My pleasure”
  14. Book 5 appointments
  15. Value statement about company
  16. Sold a membership
  17. Smile the entire call
  18. Don’t say ummm
  19. Find something in common
  20. Ask at least 5 questions about the issue
  21. “Is there anything else I can help with today?”
  22. Friendly greeting
  23. Make 10 outbound calls
  24. Restate information