Calmeddown anangrycustomerSolved anissuewithoutescalatingReassignedan issuecorrectlySubmita googleformEscalatedan issuecorrectlymark aticket asresolvedResolvedan issuein oneresponsePracticedempathy ("Iunderstand…")Solved aproblemfaster thanyouexpectedUsed anemojiappropriatelyOffered apersonalizedsolutionAskedclarifyingquestions tounderstand theusers concernFound whatmacro to usewithoutasking forhelpIdentifiedthe rootcause ofan issueUsed a pre-writtenresponse butcustomized itfirstSuggested animprovementfor the internalknowledgebaseConverted afrustratedcustomerinto a happyoneOfferedproactivehelp beforebeing askedGot a “Thankyou” orpositivereaction froma customerUsed propergrammar &spellingwithoutmacro usageUsed a politeclosing (e.g.,"Have agreat day!")Helped ateammatewith atricky chatCaught andfixed a typobeforesending amessageRespondedwithin 5minutesCalmeddown anangrycustomerSolved anissuewithoutescalatingReassignedan issuecorrectlySubmita googleformEscalatedan issuecorrectlymark aticket asresolvedResolvedan issuein oneresponsePracticedempathy ("Iunderstand…")Solved aproblemfaster thanyouexpectedUsed anemojiappropriatelyOffered apersonalizedsolutionAskedclarifyingquestions tounderstand theusers concernFound whatmacro to usewithoutasking forhelpIdentifiedthe rootcause ofan issueUsed a pre-writtenresponse butcustomized itfirstSuggested animprovementfor the internalknowledgebaseConverted afrustratedcustomerinto a happyoneOfferedproactivehelp beforebeing askedGot a “Thankyou” orpositivereaction froma customerUsed propergrammar &spellingwithoutmacro usageUsed a politeclosing (e.g.,"Have agreat day!")Helped ateammatewith atricky chatCaught andfixed a typobeforesending amessageRespondedwithin 5minutes

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Calmed down an angry customer
  2. Solved an issue without escalating
  3. Reassigned an issue correctly
  4. Submit a google form
  5. Escalated an issue correctly
  6. mark a ticket as resolved
  7. Resolved an issue in one response
  8. Practiced empathy ("I understand…")
  9. Solved a problem faster than you expected
  10. Used an emoji appropriately
  11. Offered a personalized solution
  12. Asked clarifying questions to understand the users concern
  13. Found what macro to use without asking for help
  14. Identified the root cause of an issue
  15. Used a pre-written response but customized it first
  16. Suggested an improvement for the internal knowledge base
  17. Converted a frustrated customer into a happy one
  18. Offered proactive help before being asked
  19. Got a “Thank you” or positive reaction from a customer
  20. Used proper grammar & spelling without macro usage
  21. Used a polite closing (e.g., "Have a great day!")
  22. Helped a teammate with a tricky chat
  23. Caught and fixed a typo before sending a message
  24. Responded within 5 minutes