This bingo card has a free space and 24 words: Responded within 5 minutes, Offered a personalized solution, Resolved an issue in one response, Escalated an issue correctly, Offered proactive help before being asked, Identified the root cause of an issue, Reassigned an issue correctly, Converted a frustrated customer into a happy one, Practiced empathy ("I understand…"), Used proper grammar & spelling without macro usage, Got a “Thank you” or positive reaction from a customer, Found what macro to use without asking for help, Solved an issue without escalating, Used a polite closing (e.g., "Have a great day!"), Asked clarifying questions to understand the users concern, mark a ticket as resolved, Caught and fixed a typo before sending a message, Used a pre-written response but customized it first, Calmed down an angry customer, Helped a teammate with a tricky chat, Used an emoji appropriately, Submit a google form, Solved a problem faster than you expected and Suggested an improvement for the internal knowledge base.
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