(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Dealt with a customer complaint and turned it into a positive
Resolved a billing question
Cross-sold Vitamin D3
Had a coffee spill during a call
Had to explain the same thing three times
Received a compliment from a customer
Sent a message in the wrong Slack channel (whoops!)
Handled a "repeat" customer who had a recurring issue
Resolved an issue in under 10 minutes
Retained a customer successfully
Helped a customer with troubleshooting
Used the knowledge base effectively to resolve a customer’s issue
Taught a new hire or less experienced rep something
Handled a difficult customer calmly
Laughed with a customer
Had a customer give you the wrong information and you solved the case anyway
Handled a peak volume of calls with no major issues
Upsold to a double subscription
Had a customer ask you to “hold on” for a minute, and they came back 5 minutes later
Dealt with an irate customer and diffused the situation
Used a new tool or process successfully
Followed-up with a customer for customer satisfaction
