Handled a"repeat"customer whohad a recurringissueRetained acustomersuccessfullyUsed a newtool orprocesssuccessfullyHandled apeak volumeof calls withno majorissuesHad a customergive you thewronginformation andyou solved thecase anywayHad acoffee spillduring acallReceived acomplimentfrom acustomerDealt with aniratecustomerand diffusedthe situationCross-soldVitaminD3Sent amessage inthe wrongSlack channel(whoops!)Dealt with acustomercomplaintand turned itinto a positiveTaught a newhire or lessexperiencedrepsomethingHelped acustomer withtroubleshootingUsed theknowledgebase effectivelyto resolve acustomer’sissueUpsold to adoublesubscriptionHandled adifficultcustomercalmlyHad a customerask you to “holdon” for aminute, andthey came back5 minutes laterFollowed-upwith acustomer forcustomersatisfactionResolvedan issue inunder 10minutesHad toexplain thesame thingthree timesHelped ateammatewith acaseResolveda billingquestionCross-soldOmega 3Laughedwith acustomerHandled a"repeat"customer whohad a recurringissueRetained acustomersuccessfullyUsed a newtool orprocesssuccessfullyHandled apeak volumeof calls withno majorissuesHad a customergive you thewronginformation andyou solved thecase anywayHad acoffee spillduring acallReceived acomplimentfrom acustomerDealt with aniratecustomerand diffusedthe situationCross-soldVitaminD3Sent amessage inthe wrongSlack channel(whoops!)Dealt with acustomercomplaintand turned itinto a positiveTaught a newhire or lessexperiencedrepsomethingHelped acustomer withtroubleshootingUsed theknowledgebase effectivelyto resolve acustomer’sissueUpsold to adoublesubscriptionHandled adifficultcustomercalmlyHad a customerask you to “holdon” for aminute, andthey came back5 minutes laterFollowed-upwith acustomer forcustomersatisfactionResolvedan issue inunder 10minutesHad toexplain thesame thingthree timesHelped ateammatewith acaseResolveda billingquestionCross-soldOmega 3Laughedwith acustomer

AG1 Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handled a "repeat" customer who had a recurring issue
  2. Retained a customer successfully
  3. Used a new tool or process successfully
  4. Handled a peak volume of calls with no major issues
  5. Had a customer give you the wrong information and you solved the case anyway
  6. Had a coffee spill during a call
  7. Received a compliment from a customer
  8. Dealt with an irate customer and diffused the situation
  9. Cross-sold Vitamin D3
  10. Sent a message in the wrong Slack channel (whoops!)
  11. Dealt with a customer complaint and turned it into a positive
  12. Taught a new hire or less experienced rep something
  13. Helped a customer with troubleshooting
  14. Used the knowledge base effectively to resolve a customer’s issue
  15. Upsold to a double subscription
  16. Handled a difficult customer calmly
  17. Had a customer ask you to “hold on” for a minute, and they came back 5 minutes later
  18. Followed-up with a customer for customer satisfaction
  19. Resolved an issue in under 10 minutes
  20. Had to explain the same thing three times
  21. Helped a teammate with a case
  22. Resolved a billing question
  23. Cross-sold Omega 3
  24. Laughed with a customer