(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Had a customer ask you to “hold on” for a minute, and they came back 5 minutes later
Retained a customer successfully
Had a coffee spill during a call
Laughed with a customer
Cross-sold Vitamin D3
Used a new tool or process successfully
Taught a new hire or less experienced rep something
Helped a teammate with a case
Upsold to a double subscription
Helped a customer with troubleshooting
Resolved a billing question
Handled a peak volume of calls with no major issues
Followed-up with a customer for customer satisfaction
Had to explain the same thing three times
Dealt with an irate customer and diffused the situation
Received a compliment from a customer
Sent a message in the wrong Slack channel (whoops!)
Cross-sold Omega 3
Resolved an issue in under 10 minutes
Used the knowledge base effectively to resolve a customer’s issue
Had a customer give you the wrong information and you solved the case anyway
Handled a "repeat" customer who had a recurring issue
Dealt with a customer complaint and turned it into a positive
