Had a customerask you to “holdon” for aminute, andthey came back5 minutes laterResolvedan issue inunder 10minutesDealt with aniratecustomerand diffusedthe situationDealt with acustomercomplaintand turned itinto a positiveCross-soldOmega 3Handled a"repeat"customer whohad a recurringissueUsed theknowledgebase effectivelyto resolve acustomer’sissueHandled adifficultcustomercalmlyHad toexplain thesame thingthree timesUpsold to adoublesubscriptionTaught a newhire or lessexperiencedrepsomethingReceived acomplimentfrom acustomerResolveda billingquestionSent amessage inthe wrongSlack channel(whoops!)Helped ateammatewith acaseFollowed-upwith acustomer forcustomersatisfactionHandled apeak volumeof calls withno majorissuesHad a customergive you thewronginformation andyou solved thecase anywayUsed a newtool orprocesssuccessfullyCross-soldVitaminD3Helped acustomer withtroubleshootingRetained acustomersuccessfullyHad acoffee spillduring acallLaughedwith acustomerHad a customerask you to “holdon” for aminute, andthey came back5 minutes laterResolvedan issue inunder 10minutesDealt with aniratecustomerand diffusedthe situationDealt with acustomercomplaintand turned itinto a positiveCross-soldOmega 3Handled a"repeat"customer whohad a recurringissueUsed theknowledgebase effectivelyto resolve acustomer’sissueHandled adifficultcustomercalmlyHad toexplain thesame thingthree timesUpsold to adoublesubscriptionTaught a newhire or lessexperiencedrepsomethingReceived acomplimentfrom acustomerResolveda billingquestionSent amessage inthe wrongSlack channel(whoops!)Helped ateammatewith acaseFollowed-upwith acustomer forcustomersatisfactionHandled apeak volumeof calls withno majorissuesHad a customergive you thewronginformation andyou solved thecase anywayUsed a newtool orprocesssuccessfullyCross-soldVitaminD3Helped acustomer withtroubleshootingRetained acustomersuccessfullyHad acoffee spillduring acallLaughedwith acustomer

AG1 Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had a customer ask you to “hold on” for a minute, and they came back 5 minutes later
  2. Resolved an issue in under 10 minutes
  3. Dealt with an irate customer and diffused the situation
  4. Dealt with a customer complaint and turned it into a positive
  5. Cross-sold Omega 3
  6. Handled a "repeat" customer who had a recurring issue
  7. Used the knowledge base effectively to resolve a customer’s issue
  8. Handled a difficult customer calmly
  9. Had to explain the same thing three times
  10. Upsold to a double subscription
  11. Taught a new hire or less experienced rep something
  12. Received a compliment from a customer
  13. Resolved a billing question
  14. Sent a message in the wrong Slack channel (whoops!)
  15. Helped a teammate with a case
  16. Followed-up with a customer for customer satisfaction
  17. Handled a peak volume of calls with no major issues
  18. Had a customer give you the wrong information and you solved the case anyway
  19. Used a new tool or process successfully
  20. Cross-sold Vitamin D3
  21. Helped a customer with troubleshooting
  22. Retained a customer successfully
  23. Had a coffee spill during a call
  24. Laughed with a customer