This bingo card has a free space and 24 words: Resolved an issue in under 10 minutes, Resolved a billing question, Helped a teammate with a case, Received a compliment from a customer, Dealt with a customer complaint and turned it into a positive, Handled a "repeat" customer who had a recurring issue, Used a new tool or process successfully, Had to explain the same thing three times, Followed-up with a customer for customer satisfaction, Handled a peak volume of calls with no major issues, Helped a customer with troubleshooting, Used the knowledge base effectively to resolve a customer’s issue, Taught a new hire or less experienced rep something, Dealt with an irate customer and diffused the situation, Had a coffee spill during a call, Handled a difficult customer calmly, Retained a customer successfully, Had a customer ask you to “hold on” for a minute, and they came back 5 minutes later, Upsold to a double subscription, Cross-sold Omega 3, Laughed with a customer, Had a customer give you the wrong information and you solved the case anyway, Cross-sold Vitamin D3 and Sent a message in the wrong Slack channel (whoops!).
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