You had atleast onefull glassof waterThis is thefirst time I’mhearingabout thisbalance.Had touse thelanguagelinePatientrefuses toverify theirdate of birth.Patient saysoffice toldthem therewas nobalance dueYouaccidentally talkover the patientand both of yousay, “Sorry, goahead.”Customerasks tospeak to asupervisorPatient issurprisedtheir balanceis from overa year ago.Mutedmyself byaccidentPatient saidmy insurancetold me to tellyou to rebillthis.Customersaid“Thankyou”Yousuccessfullyuse ascriptingguidelinePatienthangs upbefore youcan saygoodbye.Call lastslongerthan 20minutes.You haveno taskstocompleteYou reachedout to Christineregarding acollectionaccountYou havebeen withCBO morethan 2 yearsA patient asksfor “a realperson” eventhough youanswered thephoneYou answera call withinthe firstringYou hear apet or childin thebackgroundYouorderedlunchtodayPatientsaid Inever gota billYou setup a newpaymentplan.Took a fullFFCCcollectionpaymentI nevergot abillYou hadat leastone cupof coffeeYou droveto worktodayI thought myinsurancewould coverthis.I alreadypaidthis!Someoneasks, “Canyou repeatthat?”A patientcalls whiledrivingYoucompletefive calls in arow with notransfersYou waivea no showfee.Patientrequestsan itemizedstatement.Patient usesa HealthSavingsAccount(HSA) card.You haveupcomingPTOCustomercomplainsabout waittimeYourbirthday isin 30 daysor lessRestartedyourcomputer atleast oncetodayCustomer iscallingconfusedabout theirbillSystem freezesright whenyou're about toprocess apayment.You meetyour dailycall volumegoalYou haveto transferthe callCustomercalls thewrongdepartment.You had atleast onefull glassof waterThis is thefirst time I’mhearingabout thisbalance.Had touse thelanguagelinePatientrefuses toverify theirdate of birth.Patient saysoffice toldthem therewas nobalance dueYouaccidentally talkover the patientand both of yousay, “Sorry, goahead.”Customerasks tospeak to asupervisorPatient issurprisedtheir balanceis from overa year ago.Mutedmyself byaccidentPatient saidmy insurancetold me to tellyou to rebillthis.Customersaid“Thankyou”Yousuccessfullyuse ascriptingguidelinePatienthangs upbefore youcan saygoodbye.Call lastslongerthan 20minutes.You haveno taskstocompleteYou reachedout to Christineregarding acollectionaccountYou havebeen withCBO morethan 2 yearsA patient asksfor “a realperson” eventhough youanswered thephoneYou answera call withinthe firstringYou hear apet or childin thebackgroundYouorderedlunchtodayPatientsaid Inever gota billYou setup a newpaymentplan.Took a fullFFCCcollectionpaymentI nevergot abillYou hadat leastone cupof coffeeYou droveto worktodayI thought myinsurancewould coverthis.I alreadypaidthis!Someoneasks, “Canyou repeatthat?”A patientcalls whiledrivingYoucompletefive calls in arow with notransfersYou waivea no showfee.Patientrequestsan itemizedstatement.Patient usesa HealthSavingsAccount(HSA) card.You haveupcomingPTOCustomercomplainsabout waittimeYourbirthday isin 30 daysor lessRestartedyourcomputer atleast oncetodayCustomer iscallingconfusedabout theirbillSystem freezesright whenyou're about toprocess apayment.You meetyour dailycall volumegoalYou haveto transferthe callCustomercalls thewrongdepartment.

PFS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You had at least one full glass of water
  2. This is the first time I’m hearing about this balance.
  3. Had to use the language line
  4. Patient refuses to verify their date of birth.
  5. Patient says office told them there was no balance due
  6. You accidentally talk over the patient and both of you say, “Sorry, go ahead.”
  7. Customer asks to speak to a supervisor
  8. Patient is surprised their balance is from over a year ago.
  9. Muted myself by accident
  10. Patient said my insurance told me to tell you to rebill this.
  11. Customer said “Thank you”
  12. You successfully use a scripting guideline
  13. Patient hangs up before you can say goodbye.
  14. Call lasts longer than 20 minutes.
  15. You have no tasks to complete
  16. You reached out to Christine regarding a collection account
  17. You have been with CBO more than 2 years
  18. A patient asks for “a real person” even though you answered the phone
  19. You answer a call within the first ring
  20. You hear a pet or child in the background
  21. You ordered lunch today
  22. Patient said I never got a bill
  23. You set up a new payment plan.
  24. Took a full FFCC collection payment
  25. I never got a bill
  26. You had at least one cup of coffee
  27. You drove to work today
  28. I thought my insurance would cover this.
  29. I already paid this!
  30. Someone asks, “Can you repeat that?”
  31. A patient calls while driving
  32. You complete five calls in a row with no transfers
  33. You waive a no show fee.
  34. Patient requests an itemized statement.
  35. Patient uses a Health Savings Account (HSA) card.
  36. You have upcoming PTO
  37. Customer complains about wait time
  38. Your birthday is in 30 days or less
  39. Restarted your computer at least once today
  40. Customer is calling confused about their bill
  41. System freezes right when you're about to process a payment.
  42. You meet your daily call volume goal
  43. You have to transfer the call
  44. Customer calls the wrong department.