Mutedmyself byaccidentSomeoneasks, “Canyou repeatthat?”You haveno taskstocompleteYou meetyour dailycall volumegoalThis is thefirst time I’mhearingabout thisbalance.You had atleast onefull glassof waterTook a fullFFCCcollectionpaymentCall lastslongerthan 20minutes.You setup a newpaymentplan.Youaccidentally talkover the patientand both of yousay, “Sorry, goahead.”Patient saysoffice toldthem therewas nobalance dueI nevergot abillYou waivea no showfee.Patientrequestsan itemizedstatement.Had touse thelanguagelineCustomercomplainsabout waittimeYou hear apet or childin thebackgroundYoucompletefive calls in arow with notransfersA patient asksfor “a realperson” eventhough youanswered thephonePatienthangs upbefore youcan saygoodbye.You haveupcomingPTOI thought myinsurancewould coverthis.I alreadypaidthis!Customer iscallingconfusedabout theirbillCustomersaid“Thankyou”Patient usesa HealthSavingsAccount(HSA) card.Yourbirthday isin 30 daysor lessA patientcalls whiledrivingYousuccessfullyuse ascriptingguidelinePatientsaid Inever gota billRestartedyourcomputer atleast oncetodayYou reachedout to Christineregarding acollectionaccountPatientrefuses toverify theirdate of birth.Customerasks tospeak to asupervisorYou hadat leastone cupof coffeeCustomercalls thewrongdepartment.You droveto worktodayYou havebeen withCBO morethan 2 yearsYou haveto transferthe callPatient issurprisedtheir balanceis from overa year ago.YouorderedlunchtodayPatient saidmy insurancetold me to tellyou to rebillthis.You answera call withinthe firstringSystem freezesright whenyou're about toprocess apayment.Mutedmyself byaccidentSomeoneasks, “Canyou repeatthat?”You haveno taskstocompleteYou meetyour dailycall volumegoalThis is thefirst time I’mhearingabout thisbalance.You had atleast onefull glassof waterTook a fullFFCCcollectionpaymentCall lastslongerthan 20minutes.You setup a newpaymentplan.Youaccidentally talkover the patientand both of yousay, “Sorry, goahead.”Patient saysoffice toldthem therewas nobalance dueI nevergot abillYou waivea no showfee.Patientrequestsan itemizedstatement.Had touse thelanguagelineCustomercomplainsabout waittimeYou hear apet or childin thebackgroundYoucompletefive calls in arow with notransfersA patient asksfor “a realperson” eventhough youanswered thephonePatienthangs upbefore youcan saygoodbye.You haveupcomingPTOI thought myinsurancewould coverthis.I alreadypaidthis!Customer iscallingconfusedabout theirbillCustomersaid“Thankyou”Patient usesa HealthSavingsAccount(HSA) card.Yourbirthday isin 30 daysor lessA patientcalls whiledrivingYousuccessfullyuse ascriptingguidelinePatientsaid Inever gota billRestartedyourcomputer atleast oncetodayYou reachedout to Christineregarding acollectionaccountPatientrefuses toverify theirdate of birth.Customerasks tospeak to asupervisorYou hadat leastone cupof coffeeCustomercalls thewrongdepartment.You droveto worktodayYou havebeen withCBO morethan 2 yearsYou haveto transferthe callPatient issurprisedtheir balanceis from overa year ago.YouorderedlunchtodayPatient saidmy insurancetold me to tellyou to rebillthis.You answera call withinthe firstringSystem freezesright whenyou're about toprocess apayment.

PFS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Muted myself by accident
  2. Someone asks, “Can you repeat that?”
  3. You have no tasks to complete
  4. You meet your daily call volume goal
  5. This is the first time I’m hearing about this balance.
  6. You had at least one full glass of water
  7. Took a full FFCC collection payment
  8. Call lasts longer than 20 minutes.
  9. You set up a new payment plan.
  10. You accidentally talk over the patient and both of you say, “Sorry, go ahead.”
  11. Patient says office told them there was no balance due
  12. I never got a bill
  13. You waive a no show fee.
  14. Patient requests an itemized statement.
  15. Had to use the language line
  16. Customer complains about wait time
  17. You hear a pet or child in the background
  18. You complete five calls in a row with no transfers
  19. A patient asks for “a real person” even though you answered the phone
  20. Patient hangs up before you can say goodbye.
  21. You have upcoming PTO
  22. I thought my insurance would cover this.
  23. I already paid this!
  24. Customer is calling confused about their bill
  25. Customer said “Thank you”
  26. Patient uses a Health Savings Account (HSA) card.
  27. Your birthday is in 30 days or less
  28. A patient calls while driving
  29. You successfully use a scripting guideline
  30. Patient said I never got a bill
  31. Restarted your computer at least once today
  32. You reached out to Christine regarding a collection account
  33. Patient refuses to verify their date of birth.
  34. Customer asks to speak to a supervisor
  35. You had at least one cup of coffee
  36. Customer calls the wrong department.
  37. You drove to work today
  38. You have been with CBO more than 2 years
  39. You have to transfer the call
  40. Patient is surprised their balance is from over a year ago.
  41. You ordered lunch today
  42. Patient said my insurance told me to tell you to rebill this.
  43. You answer a call within the first ring
  44. System freezes right when you're about to process a payment.