Restartedyourcomputer atleast oncetodayCall lastslongerthan 20minutes.Took a fullFFCCcollectionpaymentPatientsaid Inever gota billYou droveto worktodayYouorderedlunchtodayYou meetyour dailycall volumegoalPatientrefuses toverify theirdate of birth.Customercalls thewrongdepartment.You havebeen withCBO morethan 2 yearsPatient usesa HealthSavingsAccount(HSA) card.Had touse thelanguagelineCustomersaid“Thankyou”This is thefirst time I’mhearingabout thisbalance.You haveupcomingPTOYou had atleast onefull glassof waterCustomerasks tospeak to asupervisorYou hadat leastone cupof coffeeYou haveno taskstocompleteI thought myinsurancewould coverthis.You reachedout to Christineregarding acollectionaccountYousuccessfullyuse ascriptingguidelineYourbirthday isin 30 daysor lessPatient saidmy insurancetold me to tellyou to rebillthis.Someoneasks, “Canyou repeatthat?”You waivea no showfee.Youaccidentally talkover the patientand both of yousay, “Sorry, goahead.”Patient issurprisedtheir balanceis from overa year ago.Customer iscallingconfusedabout theirbillPatientrequestsan itemizedstatement.Patient saysoffice toldthem therewas nobalance dueI nevergot abillMutedmyself byaccidentYou haveto transferthe callI alreadypaidthis!You setup a newpaymentplan.You answera call withinthe firstringPatienthangs upbefore youcan saygoodbye.A patientcalls whiledrivingSystem freezesright whenyou're about toprocess apayment.A patient asksfor “a realperson” eventhough youanswered thephoneYou hear apet or childin thebackgroundCustomercomplainsabout waittimeYoucompletefive calls in arow with notransfersRestartedyourcomputer atleast oncetodayCall lastslongerthan 20minutes.Took a fullFFCCcollectionpaymentPatientsaid Inever gota billYou droveto worktodayYouorderedlunchtodayYou meetyour dailycall volumegoalPatientrefuses toverify theirdate of birth.Customercalls thewrongdepartment.You havebeen withCBO morethan 2 yearsPatient usesa HealthSavingsAccount(HSA) card.Had touse thelanguagelineCustomersaid“Thankyou”This is thefirst time I’mhearingabout thisbalance.You haveupcomingPTOYou had atleast onefull glassof waterCustomerasks tospeak to asupervisorYou hadat leastone cupof coffeeYou haveno taskstocompleteI thought myinsurancewould coverthis.You reachedout to Christineregarding acollectionaccountYousuccessfullyuse ascriptingguidelineYourbirthday isin 30 daysor lessPatient saidmy insurancetold me to tellyou to rebillthis.Someoneasks, “Canyou repeatthat?”You waivea no showfee.Youaccidentally talkover the patientand both of yousay, “Sorry, goahead.”Patient issurprisedtheir balanceis from overa year ago.Customer iscallingconfusedabout theirbillPatientrequestsan itemizedstatement.Patient saysoffice toldthem therewas nobalance dueI nevergot abillMutedmyself byaccidentYou haveto transferthe callI alreadypaidthis!You setup a newpaymentplan.You answera call withinthe firstringPatienthangs upbefore youcan saygoodbye.A patientcalls whiledrivingSystem freezesright whenyou're about toprocess apayment.A patient asksfor “a realperson” eventhough youanswered thephoneYou hear apet or childin thebackgroundCustomercomplainsabout waittimeYoucompletefive calls in arow with notransfers

PFS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Restarted your computer at least once today
  2. Call lasts longer than 20 minutes.
  3. Took a full FFCC collection payment
  4. Patient said I never got a bill
  5. You drove to work today
  6. You ordered lunch today
  7. You meet your daily call volume goal
  8. Patient refuses to verify their date of birth.
  9. Customer calls the wrong department.
  10. You have been with CBO more than 2 years
  11. Patient uses a Health Savings Account (HSA) card.
  12. Had to use the language line
  13. Customer said “Thank you”
  14. This is the first time I’m hearing about this balance.
  15. You have upcoming PTO
  16. You had at least one full glass of water
  17. Customer asks to speak to a supervisor
  18. You had at least one cup of coffee
  19. You have no tasks to complete
  20. I thought my insurance would cover this.
  21. You reached out to Christine regarding a collection account
  22. You successfully use a scripting guideline
  23. Your birthday is in 30 days or less
  24. Patient said my insurance told me to tell you to rebill this.
  25. Someone asks, “Can you repeat that?”
  26. You waive a no show fee.
  27. You accidentally talk over the patient and both of you say, “Sorry, go ahead.”
  28. Patient is surprised their balance is from over a year ago.
  29. Customer is calling confused about their bill
  30. Patient requests an itemized statement.
  31. Patient says office told them there was no balance due
  32. I never got a bill
  33. Muted myself by accident
  34. You have to transfer the call
  35. I already paid this!
  36. You set up a new payment plan.
  37. You answer a call within the first ring
  38. Patient hangs up before you can say goodbye.
  39. A patient calls while driving
  40. System freezes right when you're about to process a payment.
  41. A patient asks for “a real person” even though you answered the phone
  42. You hear a pet or child in the background
  43. Customer complains about wait time
  44. You complete five calls in a row with no transfers