Yourbirthday isin 30 daysor lessCustomer iscallingconfusedabout theirbillCall lastslongerthan 20minutes.You had atleast onefull glassof waterYou hear apet or childin thebackgroundYou waivea no showfee.Mutedmyself byaccidentPatienthangs upbefore youcan saygoodbye.I nevergot abillI alreadypaidthis!Patient usesa HealthSavingsAccount(HSA) card.Patientrequestsan itemizedstatement.Patientrefuses toverify theirdate of birth.You droveto worktodayA patientcalls whiledrivingTook a fullFFCCcollectionpaymentCustomercalls thewrongdepartment.YouorderedlunchtodayYou hadat leastone cupof coffeePatientsaid Inever gota billYou meetyour dailycall volumegoalYoucompletefive calls in arow with notransfersCustomerasks tospeak to asupervisorI thought myinsurancewould coverthis.Patient saidmy insurancetold me to tellyou to rebillthis.Customercomplainsabout waittimeYou answera call withinthe firstringHad touse thelanguagelineA patient asksfor “a realperson” eventhough youanswered thephoneSystem freezesright whenyou're about toprocess apayment.Restartedyourcomputer atleast oncetodayPatient issurprisedtheir balanceis from overa year ago.Yousuccessfullyuse ascriptingguidelinePatient saysoffice toldthem therewas nobalance dueYou reachedout to Christineregarding acollectionaccountYou haveto transferthe callCustomersaid“Thankyou”Someoneasks, “Canyou repeatthat?”You haveno taskstocompleteYou haveupcomingPTOYou setup a newpaymentplan.You havebeen withCBO morethan 2 yearsThis is thefirst time I’mhearingabout thisbalance.Youaccidentally talkover the patientand both of yousay, “Sorry, goahead.”Yourbirthday isin 30 daysor lessCustomer iscallingconfusedabout theirbillCall lastslongerthan 20minutes.You had atleast onefull glassof waterYou hear apet or childin thebackgroundYou waivea no showfee.Mutedmyself byaccidentPatienthangs upbefore youcan saygoodbye.I nevergot abillI alreadypaidthis!Patient usesa HealthSavingsAccount(HSA) card.Patientrequestsan itemizedstatement.Patientrefuses toverify theirdate of birth.You droveto worktodayA patientcalls whiledrivingTook a fullFFCCcollectionpaymentCustomercalls thewrongdepartment.YouorderedlunchtodayYou hadat leastone cupof coffeePatientsaid Inever gota billYou meetyour dailycall volumegoalYoucompletefive calls in arow with notransfersCustomerasks tospeak to asupervisorI thought myinsurancewould coverthis.Patient saidmy insurancetold me to tellyou to rebillthis.Customercomplainsabout waittimeYou answera call withinthe firstringHad touse thelanguagelineA patient asksfor “a realperson” eventhough youanswered thephoneSystem freezesright whenyou're about toprocess apayment.Restartedyourcomputer atleast oncetodayPatient issurprisedtheir balanceis from overa year ago.Yousuccessfullyuse ascriptingguidelinePatient saysoffice toldthem therewas nobalance dueYou reachedout to Christineregarding acollectionaccountYou haveto transferthe callCustomersaid“Thankyou”Someoneasks, “Canyou repeatthat?”You haveno taskstocompleteYou haveupcomingPTOYou setup a newpaymentplan.You havebeen withCBO morethan 2 yearsThis is thefirst time I’mhearingabout thisbalance.Youaccidentally talkover the patientand both of yousay, “Sorry, goahead.”

PFS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Your birthday is in 30 days or less
  2. Customer is calling confused about their bill
  3. Call lasts longer than 20 minutes.
  4. You had at least one full glass of water
  5. You hear a pet or child in the background
  6. You waive a no show fee.
  7. Muted myself by accident
  8. Patient hangs up before you can say goodbye.
  9. I never got a bill
  10. I already paid this!
  11. Patient uses a Health Savings Account (HSA) card.
  12. Patient requests an itemized statement.
  13. Patient refuses to verify their date of birth.
  14. You drove to work today
  15. A patient calls while driving
  16. Took a full FFCC collection payment
  17. Customer calls the wrong department.
  18. You ordered lunch today
  19. You had at least one cup of coffee
  20. Patient said I never got a bill
  21. You meet your daily call volume goal
  22. You complete five calls in a row with no transfers
  23. Customer asks to speak to a supervisor
  24. I thought my insurance would cover this.
  25. Patient said my insurance told me to tell you to rebill this.
  26. Customer complains about wait time
  27. You answer a call within the first ring
  28. Had to use the language line
  29. A patient asks for “a real person” even though you answered the phone
  30. System freezes right when you're about to process a payment.
  31. Restarted your computer at least once today
  32. Patient is surprised their balance is from over a year ago.
  33. You successfully use a scripting guideline
  34. Patient says office told them there was no balance due
  35. You reached out to Christine regarding a collection account
  36. You have to transfer the call
  37. Customer said “Thank you”
  38. Someone asks, “Can you repeat that?”
  39. You have no tasks to complete
  40. You have upcoming PTO
  41. You set up a new payment plan.
  42. You have been with CBO more than 2 years
  43. This is the first time I’m hearing about this balance.
  44. You accidentally talk over the patient and both of you say, “Sorry, go ahead.”