You waivea no showfee.A patient asksfor “a realperson” eventhough youanswered thephonePatientrequestsan itemizedstatement.YouorderedlunchtodayPatient issurprisedtheir balanceis from overa year ago.Customercalls thewrongdepartment.You havebeen withCBO morethan 2 yearsTook a fullFFCCcollectionpaymentI alreadypaidthis!Mutedmyself byaccidentYou setup a newpaymentplan.You reachedout to Christineregarding acollectionaccountYou had atleast onefull glassof waterCustomer iscallingconfusedabout theirbillYou haveto transferthe callSomeoneasks, “Canyou repeatthat?”Customerasks tospeak to asupervisorYou hadat leastone cupof coffeePatientsaid Inever gota billPatient saidmy insurancetold me to tellyou to rebillthis.You hear apet or childin thebackgroundRestartedyourcomputer atleast oncetodayHad touse thelanguagelineYou droveto worktodaySystem freezesright whenyou're about toprocess apayment.You meetyour dailycall volumegoalI thought myinsurancewould coverthis.Yousuccessfullyuse ascriptingguidelineCall lastslongerthan 20minutes.Patienthangs upbefore youcan saygoodbye.Patient saysoffice toldthem therewas nobalance dueYourbirthday isin 30 daysor lessA patientcalls whiledrivingThis is thefirst time I’mhearingabout thisbalance.You haveno taskstocompleteYou answera call withinthe firstringPatient usesa HealthSavingsAccount(HSA) card.Patientrefuses toverify theirdate of birth.You haveupcomingPTOYoucompletefive calls in arow with notransfersI nevergot abillYouaccidentally talkover the patientand both of yousay, “Sorry, goahead.”Customercomplainsabout waittimeCustomersaid“Thankyou”You waivea no showfee.A patient asksfor “a realperson” eventhough youanswered thephonePatientrequestsan itemizedstatement.YouorderedlunchtodayPatient issurprisedtheir balanceis from overa year ago.Customercalls thewrongdepartment.You havebeen withCBO morethan 2 yearsTook a fullFFCCcollectionpaymentI alreadypaidthis!Mutedmyself byaccidentYou setup a newpaymentplan.You reachedout to Christineregarding acollectionaccountYou had atleast onefull glassof waterCustomer iscallingconfusedabout theirbillYou haveto transferthe callSomeoneasks, “Canyou repeatthat?”Customerasks tospeak to asupervisorYou hadat leastone cupof coffeePatientsaid Inever gota billPatient saidmy insurancetold me to tellyou to rebillthis.You hear apet or childin thebackgroundRestartedyourcomputer atleast oncetodayHad touse thelanguagelineYou droveto worktodaySystem freezesright whenyou're about toprocess apayment.You meetyour dailycall volumegoalI thought myinsurancewould coverthis.Yousuccessfullyuse ascriptingguidelineCall lastslongerthan 20minutes.Patienthangs upbefore youcan saygoodbye.Patient saysoffice toldthem therewas nobalance dueYourbirthday isin 30 daysor lessA patientcalls whiledrivingThis is thefirst time I’mhearingabout thisbalance.You haveno taskstocompleteYou answera call withinthe firstringPatient usesa HealthSavingsAccount(HSA) card.Patientrefuses toverify theirdate of birth.You haveupcomingPTOYoucompletefive calls in arow with notransfersI nevergot abillYouaccidentally talkover the patientand both of yousay, “Sorry, goahead.”Customercomplainsabout waittimeCustomersaid“Thankyou”

PFS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You waive a no show fee.
  2. A patient asks for “a real person” even though you answered the phone
  3. Patient requests an itemized statement.
  4. You ordered lunch today
  5. Patient is surprised their balance is from over a year ago.
  6. Customer calls the wrong department.
  7. You have been with CBO more than 2 years
  8. Took a full FFCC collection payment
  9. I already paid this!
  10. Muted myself by accident
  11. You set up a new payment plan.
  12. You reached out to Christine regarding a collection account
  13. You had at least one full glass of water
  14. Customer is calling confused about their bill
  15. You have to transfer the call
  16. Someone asks, “Can you repeat that?”
  17. Customer asks to speak to a supervisor
  18. You had at least one cup of coffee
  19. Patient said I never got a bill
  20. Patient said my insurance told me to tell you to rebill this.
  21. You hear a pet or child in the background
  22. Restarted your computer at least once today
  23. Had to use the language line
  24. You drove to work today
  25. System freezes right when you're about to process a payment.
  26. You meet your daily call volume goal
  27. I thought my insurance would cover this.
  28. You successfully use a scripting guideline
  29. Call lasts longer than 20 minutes.
  30. Patient hangs up before you can say goodbye.
  31. Patient says office told them there was no balance due
  32. Your birthday is in 30 days or less
  33. A patient calls while driving
  34. This is the first time I’m hearing about this balance.
  35. You have no tasks to complete
  36. You answer a call within the first ring
  37. Patient uses a Health Savings Account (HSA) card.
  38. Patient refuses to verify their date of birth.
  39. You have upcoming PTO
  40. You complete five calls in a row with no transfers
  41. I never got a bill
  42. You accidentally talk over the patient and both of you say, “Sorry, go ahead.”
  43. Customer complains about wait time
  44. Customer said “Thank you”