I alreadypaidthis!You reachedout to Christineregarding acollectionaccountSomeoneasks, “Canyou repeatthat?”You haveupcomingPTOA patientcalls whiledrivingPatientsaid Inever gota billCustomersaid“Thankyou”You setup a newpaymentplan.YouorderedlunchtodayYousuccessfullyuse ascriptingguidelineI thought myinsurancewould coverthis.Youcompletefive calls in arow with notransfersYourbirthday isin 30 daysor lessYou hadat leastone cupof coffeeYou hear apet or childin thebackgroundCall lastslongerthan 20minutes.This is thefirst time I’mhearingabout thisbalance.You haveno taskstocompleteYou waivea no showfee.Youaccidentally talkover the patientand both of yousay, “Sorry, goahead.”Customercalls thewrongdepartment.Patient saysoffice toldthem therewas nobalance duePatient usesa HealthSavingsAccount(HSA) card.Patient saidmy insurancetold me to tellyou to rebillthis.You haveto transferthe callYou answera call withinthe firstringCustomercomplainsabout waittimeA patient asksfor “a realperson” eventhough youanswered thephoneYou havebeen withCBO morethan 2 yearsMutedmyself byaccidentYou droveto worktodayYou meetyour dailycall volumegoalPatientrequestsan itemizedstatement.Had touse thelanguagelinePatienthangs upbefore youcan saygoodbye.You had atleast onefull glassof waterCustomerasks tospeak to asupervisorPatientrefuses toverify theirdate of birth.Customer iscallingconfusedabout theirbillSystem freezesright whenyou're about toprocess apayment.I nevergot abillRestartedyourcomputer atleast oncetodayPatient issurprisedtheir balanceis from overa year ago.Took a fullFFCCcollectionpaymentI alreadypaidthis!You reachedout to Christineregarding acollectionaccountSomeoneasks, “Canyou repeatthat?”You haveupcomingPTOA patientcalls whiledrivingPatientsaid Inever gota billCustomersaid“Thankyou”You setup a newpaymentplan.YouorderedlunchtodayYousuccessfullyuse ascriptingguidelineI thought myinsurancewould coverthis.Youcompletefive calls in arow with notransfersYourbirthday isin 30 daysor lessYou hadat leastone cupof coffeeYou hear apet or childin thebackgroundCall lastslongerthan 20minutes.This is thefirst time I’mhearingabout thisbalance.You haveno taskstocompleteYou waivea no showfee.Youaccidentally talkover the patientand both of yousay, “Sorry, goahead.”Customercalls thewrongdepartment.Patient saysoffice toldthem therewas nobalance duePatient usesa HealthSavingsAccount(HSA) card.Patient saidmy insurancetold me to tellyou to rebillthis.You haveto transferthe callYou answera call withinthe firstringCustomercomplainsabout waittimeA patient asksfor “a realperson” eventhough youanswered thephoneYou havebeen withCBO morethan 2 yearsMutedmyself byaccidentYou droveto worktodayYou meetyour dailycall volumegoalPatientrequestsan itemizedstatement.Had touse thelanguagelinePatienthangs upbefore youcan saygoodbye.You had atleast onefull glassof waterCustomerasks tospeak to asupervisorPatientrefuses toverify theirdate of birth.Customer iscallingconfusedabout theirbillSystem freezesright whenyou're about toprocess apayment.I nevergot abillRestartedyourcomputer atleast oncetodayPatient issurprisedtheir balanceis from overa year ago.Took a fullFFCCcollectionpayment

PFS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I already paid this!
  2. You reached out to Christine regarding a collection account
  3. Someone asks, “Can you repeat that?”
  4. You have upcoming PTO
  5. A patient calls while driving
  6. Patient said I never got a bill
  7. Customer said “Thank you”
  8. You set up a new payment plan.
  9. You ordered lunch today
  10. You successfully use a scripting guideline
  11. I thought my insurance would cover this.
  12. You complete five calls in a row with no transfers
  13. Your birthday is in 30 days or less
  14. You had at least one cup of coffee
  15. You hear a pet or child in the background
  16. Call lasts longer than 20 minutes.
  17. This is the first time I’m hearing about this balance.
  18. You have no tasks to complete
  19. You waive a no show fee.
  20. You accidentally talk over the patient and both of you say, “Sorry, go ahead.”
  21. Customer calls the wrong department.
  22. Patient says office told them there was no balance due
  23. Patient uses a Health Savings Account (HSA) card.
  24. Patient said my insurance told me to tell you to rebill this.
  25. You have to transfer the call
  26. You answer a call within the first ring
  27. Customer complains about wait time
  28. A patient asks for “a real person” even though you answered the phone
  29. You have been with CBO more than 2 years
  30. Muted myself by accident
  31. You drove to work today
  32. You meet your daily call volume goal
  33. Patient requests an itemized statement.
  34. Had to use the language line
  35. Patient hangs up before you can say goodbye.
  36. You had at least one full glass of water
  37. Customer asks to speak to a supervisor
  38. Patient refuses to verify their date of birth.
  39. Customer is calling confused about their bill
  40. System freezes right when you're about to process a payment.
  41. I never got a bill
  42. Restarted your computer at least once today
  43. Patient is surprised their balance is from over a year ago.
  44. Took a full FFCC collection payment