(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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You have no tasks to complete
You drove to work today
I thought my insurance would cover this.
You meet your daily call volume goal
You have to transfer the call
Had to use the language line
You accidentally talk over the patient and both of you say, “Sorry, go ahead.”
You hear a pet or child in the background
Your birthday is in 30 days or less
Customer is calling confused about their bill
You set up a new payment plan.
You successfully use a scripting guideline
Customer calls the wrong department.
Patient says office told them there was no balance due
Customer asks to speak to a supervisor
You had at least one cup of coffee
System freezes right when you're about to process a payment.
I never got a bill
Patient uses a Health Savings Account (HSA) card.
Patient said I never got a bill
You complete five calls in a row with no transfers
Patient said my insurance told me to tell you to rebill this.
Patient is surprised their balance is from over a year ago.
Restarted your computer at least once today
You reached out to Christine regarding a collection account
A patient asks for “a real person” even though you answered the phone
You have been with CBO more than 2 years
A patient calls while driving
Patient refuses to verify their date of birth.
You ordered lunch today
Patient hangs up before you can say goodbye.
Call lasts longer than 20 minutes.
This is the first time I’m hearing about this balance.
