(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I already paid this!
Someone asks, “Can you repeat that?”
You drove to work today
You have no tasks to complete
You waive a no show fee.
Customer said “Thank you”
You set up a new payment plan.
You had at least one cup of coffee
You had at least one full glass of water
Patient is surprised their balance is from over a year ago.
You have to transfer the call
I never got a bill
Your birthday is in 30 days or less
Customer complains about wait time
You hear a pet or child in the background
Patient refuses to verify their date of birth.
You complete five calls in a row with no transfers
You have been with CBO more than 2 years
Customer calls the wrong department.
Restarted your computer at least once today
A patient calls while driving
I thought my insurance would cover this.
Call lasts longer than 20 minutes.
This is the first time I’m hearing about this balance.
Customer asks to speak to a supervisor
Took a full FFCC collection payment
Patient hangs up before you can say goodbye.
You meet your daily call volume goal
System freezes right when you're about to process a payment.
A patient asks for “a real person” even though you answered the phone
Patient said I never got a bill
Muted myself by accident
Had to use the language line
Patient requests an itemized statement.
You ordered lunch today
Patient said my insurance told me to tell you to rebill this.
You accidentally talk over the patient and both of you say, “Sorry, go ahead.”
You reached out to Christine regarding a collection account
Patient says office told them there was no balance due
