Patient saidmy insurancetold me to tellyou to rebillthis.You waivea no showfee.You havebeen withCBO morethan 2 yearsPatientrefuses toverify theirdate of birth.Youaccidentally talkover the patientand both of yousay, “Sorry, goahead.”I alreadypaidthis!Customercalls thewrongdepartment.You hadat leastone cupof coffeeYousuccessfullyuse ascriptingguidelineYou meetyour dailycall volumegoalYou haveupcomingPTOYourbirthday isin 30 daysor lessYoucompletefive calls in arow with notransfersYou haveto transferthe callYou droveto worktodayA patient asksfor “a realperson” eventhough youanswered thephoneMutedmyself byaccidentPatient usesa HealthSavingsAccount(HSA) card.Customersaid“Thankyou”I nevergot abillCustomer iscallingconfusedabout theirbillCall lastslongerthan 20minutes.You haveno taskstocompleteYou answera call withinthe firstringRestartedyourcomputer atleast oncetodayHad touse thelanguagelineA patientcalls whiledrivingTook a fullFFCCcollectionpaymentThis is thefirst time I’mhearingabout thisbalance.Someoneasks, “Canyou repeatthat?”Patient saysoffice toldthem therewas nobalance duePatientrequestsan itemizedstatement.Customercomplainsabout waittimePatientsaid Inever gota billCustomerasks tospeak to asupervisorYouorderedlunchtodayYou setup a newpaymentplan.System freezesright whenyou're about toprocess apayment.Patienthangs upbefore youcan saygoodbye.Patient issurprisedtheir balanceis from overa year ago.You reachedout to Christineregarding acollectionaccountYou had atleast onefull glassof waterI thought myinsurancewould coverthis.You hear apet or childin thebackgroundPatient saidmy insurancetold me to tellyou to rebillthis.You waivea no showfee.You havebeen withCBO morethan 2 yearsPatientrefuses toverify theirdate of birth.Youaccidentally talkover the patientand both of yousay, “Sorry, goahead.”I alreadypaidthis!Customercalls thewrongdepartment.You hadat leastone cupof coffeeYousuccessfullyuse ascriptingguidelineYou meetyour dailycall volumegoalYou haveupcomingPTOYourbirthday isin 30 daysor lessYoucompletefive calls in arow with notransfersYou haveto transferthe callYou droveto worktodayA patient asksfor “a realperson” eventhough youanswered thephoneMutedmyself byaccidentPatient usesa HealthSavingsAccount(HSA) card.Customersaid“Thankyou”I nevergot abillCustomer iscallingconfusedabout theirbillCall lastslongerthan 20minutes.You haveno taskstocompleteYou answera call withinthe firstringRestartedyourcomputer atleast oncetodayHad touse thelanguagelineA patientcalls whiledrivingTook a fullFFCCcollectionpaymentThis is thefirst time I’mhearingabout thisbalance.Someoneasks, “Canyou repeatthat?”Patient saysoffice toldthem therewas nobalance duePatientrequestsan itemizedstatement.Customercomplainsabout waittimePatientsaid Inever gota billCustomerasks tospeak to asupervisorYouorderedlunchtodayYou setup a newpaymentplan.System freezesright whenyou're about toprocess apayment.Patienthangs upbefore youcan saygoodbye.Patient issurprisedtheir balanceis from overa year ago.You reachedout to Christineregarding acollectionaccountYou had atleast onefull glassof waterI thought myinsurancewould coverthis.You hear apet or childin thebackground

PFS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
  1. Patient said my insurance told me to tell you to rebill this.
  2. You waive a no show fee.
  3. You have been with CBO more than 2 years
  4. Patient refuses to verify their date of birth.
  5. You accidentally talk over the patient and both of you say, “Sorry, go ahead.”
  6. I already paid this!
  7. Customer calls the wrong department.
  8. You had at least one cup of coffee
  9. You successfully use a scripting guideline
  10. You meet your daily call volume goal
  11. You have upcoming PTO
  12. Your birthday is in 30 days or less
  13. You complete five calls in a row with no transfers
  14. You have to transfer the call
  15. You drove to work today
  16. A patient asks for “a real person” even though you answered the phone
  17. Muted myself by accident
  18. Patient uses a Health Savings Account (HSA) card.
  19. Customer said “Thank you”
  20. I never got a bill
  21. Customer is calling confused about their bill
  22. Call lasts longer than 20 minutes.
  23. You have no tasks to complete
  24. You answer a call within the first ring
  25. Restarted your computer at least once today
  26. Had to use the language line
  27. A patient calls while driving
  28. Took a full FFCC collection payment
  29. This is the first time I’m hearing about this balance.
  30. Someone asks, “Can you repeat that?”
  31. Patient says office told them there was no balance due
  32. Patient requests an itemized statement.
  33. Customer complains about wait time
  34. Patient said I never got a bill
  35. Customer asks to speak to a supervisor
  36. You ordered lunch today
  37. You set up a new payment plan.
  38. System freezes right when you're about to process a payment.
  39. Patient hangs up before you can say goodbye.
  40. Patient is surprised their balance is from over a year ago.
  41. You reached out to Christine regarding a collection account
  42. You had at least one full glass of water
  43. I thought my insurance would cover this.
  44. You hear a pet or child in the background