(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
A patient calls while driving
You ordered lunch today
Your birthday is in 30 days or less
Muted myself by accident
Customer is calling confused about their bill
Customer said “Thank you”
Someone asks, “Can you repeat that?”
You have to transfer the call
System freezes right when you're about to process a payment.
You hear a pet or child in the background
You answer a call within the first ring
I thought my insurance would cover this.
You waive a no show fee.
You had at least one full glass of water
You complete five calls in a row with no transfers
You drove to work today
You have been with CBO more than 2 years
Patient said my insurance told me to tell you to rebill this.
Patient requests an itemized statement.
Customer complains about wait time
Customer asks to speak to a supervisor
A patient asks for “a real person” even though you answered the phone
Patient hangs up before you can say goodbye.
Call lasts longer than 20 minutes.
You had at least one cup of coffee
Patient is surprised their balance is from over a year ago.
Restarted your computer at least once today
This is the first time I’m hearing about this balance.
You reached out to Christine regarding a collection account
You have upcoming PTO
Patient says office told them there was no balance due
Had to use the language line
Patient said I never got a bill
You meet your daily call volume goal
Patient refuses to verify their date of birth.
You successfully use a scripting guideline
I already paid this!
Patient uses a Health Savings Account (HSA) card.
I never got a bill
Customer calls the wrong department.
You set up a new payment plan.
You have no tasks to complete
Took a full FFCC collection payment
You accidentally talk over the patient and both of you say, “Sorry, go ahead.”
