PFS Bingo

This bingo card has a free space and 44 words: Customer is calling confused about their bill, Someone asks, “Can you repeat that?”, Customer complains about wait time, You have to transfer the call, You hear a pet or child in the background, Patient says office told them there was no balance due, Customer asks to speak to a supervisor, Patient said I never got a bill, Patient said my insurance told me to tell you to rebill this., Customer calls the wrong department., Customer said “Thank you”, You have no tasks to complete, You have upcoming PTO, You have been with CBO more than 2 years, You ordered lunch today, You had at least one cup of coffee, You had at least one full glass of water, Muted myself by accident, Had to use the language line, Took a full FFCC collection payment, Restarted your computer at least once today, Your birthday is in 30 days or less, You drove to work today, You reached out to Christine regarding a collection account, I never got a bill, I thought my insurance would cover this., I already paid this!, Patient hangs up before you can say goodbye., This is the first time I’m hearing about this balance., Patient requests an itemized statement., Call lasts longer than 20 minutes., Patient refuses to verify their date of birth., Patient is surprised their balance is from over a year ago., You waive a no show fee., Patient uses a Health Savings Account (HSA) card., A patient calls while driving, You set up a new payment plan., You accidentally talk over the patient and both of you say, “Sorry, go ahead.”, System freezes right when you're about to process a payment., You complete five calls in a row with no transfers, A patient asks for “a real person” even though you answered the phone, You answer a call within the first ring, You meet your daily call volume goal and You successfully use a scripting guideline.

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