The customerhas an OrderExpressenhancementideaUser IDdoesn'thave correctaccessAssistCustomerwith AnalyzeOrderFeatureYousubmit anINC, RITMor Call#CSOSsigningissueCustomerhas to callinto theEITSCAwkwardsilence of >20seconds whencustomerjoins ZoomYou hearaboutsomeone'sweekendplansSomeone istalking butthey are onmuteEDI issue(BDLogistics,Macrohelix,etc.)"Can youput it inthe chat"Customersays "Thankyou" afterbeing helpedSomeoneis oncameraSomeonereferencesa petPilot testingtakes longerthan theallottedmeeting time"Can yousee myscreen?"SSOUser IDcan't loginPOExportedordertwice"Sorryyou goahead.."You have totrain to theOrderHistory AreaCustomerhas issuesearchingfor productWe have toreach out to theOE team for anexplanation onsomethingYou hearof a latedeliveryissueYou hear ofinventoryconcerns orusage fileconcernsThe customerhas an OrderExpressenhancementideaUser IDdoesn'thave correctaccessAssistCustomerwith AnalyzeOrderFeatureYousubmit anINC, RITMor Call#CSOSsigningissueCustomerhas to callinto theEITSCAwkwardsilence of >20seconds whencustomerjoins ZoomYou hearaboutsomeone'sweekendplansSomeone istalking butthey are onmuteEDI issue(BDLogistics,Macrohelix,etc.)"Can youput it inthe chat"Customersays "Thankyou" afterbeing helpedSomeoneis oncameraSomeonereferencesa petPilot testingtakes longerthan theallottedmeeting time"Can yousee myscreen?"SSOUser IDcan't loginPOExportedordertwice"Sorryyou goahead.."You have totrain to theOrderHistory AreaCustomerhas issuesearchingfor productWe have toreach out to theOE team for anexplanation onsomethingYou hearof a latedeliveryissueYou hear ofinventoryconcerns orusage fileconcerns

Wave 2 TRG - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. The customer has an Order Express enhancement idea
  2. User ID doesn't have correct access
  3. Assist Customer with Analyze Order Feature
  4. You submit an INC, RITM or Call#
  5. CSOS signing issue
  6. Customer has to call into the EITSC
  7. Awkward silence of >20 seconds when customer joins Zoom
  8. You hear about someone's weekend plans
  9. Someone is talking but they are on mute
  10. EDI issue (BD Logistics, Macrohelix, etc.)
  11. "Can you put it in the chat"
  12. Customer says "Thank you" after being helped
  13. Someone is on camera
  14. Someone references a pet
  15. Pilot testing takes longer than the allotted meeting time
  16. "Can you see my screen?"
  17. SSO User ID can't login
  18. PO Exported order twice
  19. "Sorry you go ahead.."
  20. You have to train to the Order History Area
  21. Customer has issue searching for product
  22. We have to reach out to the OE team for an explanation on something
  23. You hear of a late delivery issue
  24. You hear of inventory concerns or usage file concerns