Someone istalking butthey are onmuteWe have toreach out to theOE team for anexplanation onsomethingCustomersays "Thankyou" afterbeing helpedThe customerhas an OrderExpressenhancementideaUser IDdoesn'thave correctaccessCustomerhas to callinto theEITSC"Can youput it inthe chat"You have totrain to theOrderHistory AreaAssistCustomerwith AnalyzeOrderFeature"Sorryyou goahead.."SSOUser IDcan't loginPilot testingtakes longerthan theallottedmeeting timeCustomerhas issuesearchingfor productAwkwardsilence of >20seconds whencustomerjoins Zoom"Can yousee myscreen?"CSOSsigningissueYou hearof a latedeliveryissueSomeoneis oncameraPOExportedordertwiceSomeonereferencesa petYou hearaboutsomeone'sweekendplansYousubmit anINC, RITMor Call#EDI issue(BDLogistics,Macrohelix,etc.)You hear ofinventoryconcerns orusage fileconcernsSomeone istalking butthey are onmuteWe have toreach out to theOE team for anexplanation onsomethingCustomersays "Thankyou" afterbeing helpedThe customerhas an OrderExpressenhancementideaUser IDdoesn'thave correctaccessCustomerhas to callinto theEITSC"Can youput it inthe chat"You have totrain to theOrderHistory AreaAssistCustomerwith AnalyzeOrderFeature"Sorryyou goahead.."SSOUser IDcan't loginPilot testingtakes longerthan theallottedmeeting timeCustomerhas issuesearchingfor productAwkwardsilence of >20seconds whencustomerjoins Zoom"Can yousee myscreen?"CSOSsigningissueYou hearof a latedeliveryissueSomeoneis oncameraPOExportedordertwiceSomeonereferencesa petYou hearaboutsomeone'sweekendplansYousubmit anINC, RITMor Call#EDI issue(BDLogistics,Macrohelix,etc.)You hear ofinventoryconcerns orusage fileconcerns

Wave 2 TRG - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Someone is talking but they are on mute
  2. We have to reach out to the OE team for an explanation on something
  3. Customer says "Thank you" after being helped
  4. The customer has an Order Express enhancement idea
  5. User ID doesn't have correct access
  6. Customer has to call into the EITSC
  7. "Can you put it in the chat"
  8. You have to train to the Order History Area
  9. Assist Customer with Analyze Order Feature
  10. "Sorry you go ahead.."
  11. SSO User ID can't login
  12. Pilot testing takes longer than the allotted meeting time
  13. Customer has issue searching for product
  14. Awkward silence of >20 seconds when customer joins Zoom
  15. "Can you see my screen?"
  16. CSOS signing issue
  17. You hear of a late delivery issue
  18. Someone is on camera
  19. PO Exported order twice
  20. Someone references a pet
  21. You hear about someone's weekend plans
  22. You submit an INC, RITM or Call#
  23. EDI issue (BD Logistics, Macrohelix, etc.)
  24. You hear of inventory concerns or usage file concerns