"Sorryyou goahead.."You have totrain to theOrderHistory AreaSomeone istalking butthey are onmuteYou hearof a latedeliveryissueAssistCustomerwith AnalyzeOrderFeature"Can yousee myscreen?"CSOSsigningissueSSOUser IDcan't loginSomeoneis oncameraCustomerhas to callinto theEITSCCustomersays "Thankyou" afterbeing helpedYousubmit anINC, RITMor Call#POExportedordertwiceAwkwardsilence of >20seconds whencustomerjoins ZoomWe have toreach out to theOE team for anexplanation onsomethingYou hear ofinventoryconcerns orusage fileconcernsYou hearaboutsomeone'sweekendplansThe customerhas an OrderExpressenhancementideaPilot testingtakes longerthan theallottedmeeting time"Can youput it inthe chat"User IDdoesn'thave correctaccessSomeonereferencesa petCustomerhas issuesearchingfor productEDI issue(BDLogistics,Macrohelix,etc.)"Sorryyou goahead.."You have totrain to theOrderHistory AreaSomeone istalking butthey are onmuteYou hearof a latedeliveryissueAssistCustomerwith AnalyzeOrderFeature"Can yousee myscreen?"CSOSsigningissueSSOUser IDcan't loginSomeoneis oncameraCustomerhas to callinto theEITSCCustomersays "Thankyou" afterbeing helpedYousubmit anINC, RITMor Call#POExportedordertwiceAwkwardsilence of >20seconds whencustomerjoins ZoomWe have toreach out to theOE team for anexplanation onsomethingYou hear ofinventoryconcerns orusage fileconcernsYou hearaboutsomeone'sweekendplansThe customerhas an OrderExpressenhancementideaPilot testingtakes longerthan theallottedmeeting time"Can youput it inthe chat"User IDdoesn'thave correctaccessSomeonereferencesa petCustomerhas issuesearchingfor productEDI issue(BDLogistics,Macrohelix,etc.)

Wave 2 TRG - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Sorry you go ahead.."
  2. You have to train to the Order History Area
  3. Someone is talking but they are on mute
  4. You hear of a late delivery issue
  5. Assist Customer with Analyze Order Feature
  6. "Can you see my screen?"
  7. CSOS signing issue
  8. SSO User ID can't login
  9. Someone is on camera
  10. Customer has to call into the EITSC
  11. Customer says "Thank you" after being helped
  12. You submit an INC, RITM or Call#
  13. PO Exported order twice
  14. Awkward silence of >20 seconds when customer joins Zoom
  15. We have to reach out to the OE team for an explanation on something
  16. You hear of inventory concerns or usage file concerns
  17. You hear about someone's weekend plans
  18. The customer has an Order Express enhancement idea
  19. Pilot testing takes longer than the allotted meeting time
  20. "Can you put it in the chat"
  21. User ID doesn't have correct access
  22. Someone references a pet
  23. Customer has issue searching for product
  24. EDI issue (BD Logistics, Macrohelix, etc.)