You have totrain to theOrderHistory AreaAssistCustomerwith AnalyzeOrderFeatureYou hear ofinventoryconcerns orusage fileconcerns"Can youput it inthe chat"Customerhas issuesearchingfor productWe have toreach out to theOE team for anexplanation onsomethingYousubmit anINC, RITMor Call#Someonereferencesa petSSOUser IDcan't loginSomeoneis oncameraYou hearof a latedeliveryissueAwkwardsilence of >20seconds whencustomerjoins ZoomCSOSsigningissueEDI issue(BDLogistics,Macrohelix,etc.)"Can yousee myscreen?"User IDdoesn'thave correctaccess"Sorryyou goahead.."Someone istalking butthey are onmutePOExportedordertwiceYou hearaboutsomeone'sweekendplansPilot testingtakes longerthan theallottedmeeting timeThe customerhas an OrderExpressenhancementideaCustomerhas to callinto theEITSCCustomersays "Thankyou" afterbeing helpedYou have totrain to theOrderHistory AreaAssistCustomerwith AnalyzeOrderFeatureYou hear ofinventoryconcerns orusage fileconcerns"Can youput it inthe chat"Customerhas issuesearchingfor productWe have toreach out to theOE team for anexplanation onsomethingYousubmit anINC, RITMor Call#Someonereferencesa petSSOUser IDcan't loginSomeoneis oncameraYou hearof a latedeliveryissueAwkwardsilence of >20seconds whencustomerjoins ZoomCSOSsigningissueEDI issue(BDLogistics,Macrohelix,etc.)"Can yousee myscreen?"User IDdoesn'thave correctaccess"Sorryyou goahead.."Someone istalking butthey are onmutePOExportedordertwiceYou hearaboutsomeone'sweekendplansPilot testingtakes longerthan theallottedmeeting timeThe customerhas an OrderExpressenhancementideaCustomerhas to callinto theEITSCCustomersays "Thankyou" afterbeing helped

Wave 2 TRG - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You have to train to the Order History Area
  2. Assist Customer with Analyze Order Feature
  3. You hear of inventory concerns or usage file concerns
  4. "Can you put it in the chat"
  5. Customer has issue searching for product
  6. We have to reach out to the OE team for an explanation on something
  7. You submit an INC, RITM or Call#
  8. Someone references a pet
  9. SSO User ID can't login
  10. Someone is on camera
  11. You hear of a late delivery issue
  12. Awkward silence of >20 seconds when customer joins Zoom
  13. CSOS signing issue
  14. EDI issue (BD Logistics, Macrohelix, etc.)
  15. "Can you see my screen?"
  16. User ID doesn't have correct access
  17. "Sorry you go ahead.."
  18. Someone is talking but they are on mute
  19. PO Exported order twice
  20. You hear about someone's weekend plans
  21. Pilot testing takes longer than the allotted meeting time
  22. The customer has an Order Express enhancement idea
  23. Customer has to call into the EITSC
  24. Customer says "Thank you" after being helped