We have toreach out to theOE team for anexplanation onsomethingYou hear ofinventoryconcerns orusage fileconcernsYou have totrain to theOrderHistory AreaSomeone istalking butthey are onmuteSomeoneis oncameraSSOUser IDcan't login"Can youput it inthe chat"AssistCustomerwith AnalyzeOrderFeatureCustomersays "Thankyou" afterbeing helpedPilot testingtakes longerthan theallottedmeeting timeEDI issue(BDLogistics,Macrohelix,etc.)User IDdoesn'thave correctaccess"Can yousee myscreen?"Customerhas issuesearchingfor productAwkwardsilence of >20seconds whencustomerjoins Zoom"Sorryyou goahead.."You hearof a latedeliveryissueCustomerhas to callinto theEITSCYou hearaboutsomeone'sweekendplansPOExportedordertwiceCSOSsigningissueYousubmit anINC, RITMor Call#Someonereferencesa petThe customerhas an OrderExpressenhancementideaWe have toreach out to theOE team for anexplanation onsomethingYou hear ofinventoryconcerns orusage fileconcernsYou have totrain to theOrderHistory AreaSomeone istalking butthey are onmuteSomeoneis oncameraSSOUser IDcan't login"Can youput it inthe chat"AssistCustomerwith AnalyzeOrderFeatureCustomersays "Thankyou" afterbeing helpedPilot testingtakes longerthan theallottedmeeting timeEDI issue(BDLogistics,Macrohelix,etc.)User IDdoesn'thave correctaccess"Can yousee myscreen?"Customerhas issuesearchingfor productAwkwardsilence of >20seconds whencustomerjoins Zoom"Sorryyou goahead.."You hearof a latedeliveryissueCustomerhas to callinto theEITSCYou hearaboutsomeone'sweekendplansPOExportedordertwiceCSOSsigningissueYousubmit anINC, RITMor Call#Someonereferencesa petThe customerhas an OrderExpressenhancementidea

Wave 2 TRG - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. We have to reach out to the OE team for an explanation on something
  2. You hear of inventory concerns or usage file concerns
  3. You have to train to the Order History Area
  4. Someone is talking but they are on mute
  5. Someone is on camera
  6. SSO User ID can't login
  7. "Can you put it in the chat"
  8. Assist Customer with Analyze Order Feature
  9. Customer says "Thank you" after being helped
  10. Pilot testing takes longer than the allotted meeting time
  11. EDI issue (BD Logistics, Macrohelix, etc.)
  12. User ID doesn't have correct access
  13. "Can you see my screen?"
  14. Customer has issue searching for product
  15. Awkward silence of >20 seconds when customer joins Zoom
  16. "Sorry you go ahead.."
  17. You hear of a late delivery issue
  18. Customer has to call into the EITSC
  19. You hear about someone's weekend plans
  20. PO Exported order twice
  21. CSOS signing issue
  22. You submit an INC, RITM or Call#
  23. Someone references a pet
  24. The customer has an Order Express enhancement idea