Someonereferencesa petAwkwardsilence of >20seconds whencustomerjoins ZoomPilot testingtakes longerthan theallottedmeeting timeYou hear ofinventoryconcerns orusage fileconcernsSomeoneis oncamera"Can youput it inthe chat"You hearaboutsomeone'sweekendplansYousubmit anINC, RITMor Call#Someone istalking butthey are onmuteSSOUser IDcan't loginCSOSsigningissueCustomersays "Thankyou" afterbeing helpedPOExportedordertwiceWe have toreach out to theOE team for anexplanation onsomethingCustomerhas to callinto theEITSC"Sorryyou goahead..""Can yousee myscreen?"User IDdoesn'thave correctaccessCustomerhas issuesearchingfor productYou have totrain to theOrderHistory AreaThe customerhas an OrderExpressenhancementideaEDI issue(BDLogistics,Macrohelix,etc.)AssistCustomerwith AnalyzeOrderFeatureYou hearof a latedeliveryissueSomeonereferencesa petAwkwardsilence of >20seconds whencustomerjoins ZoomPilot testingtakes longerthan theallottedmeeting timeYou hear ofinventoryconcerns orusage fileconcernsSomeoneis oncamera"Can youput it inthe chat"You hearaboutsomeone'sweekendplansYousubmit anINC, RITMor Call#Someone istalking butthey are onmuteSSOUser IDcan't loginCSOSsigningissueCustomersays "Thankyou" afterbeing helpedPOExportedordertwiceWe have toreach out to theOE team for anexplanation onsomethingCustomerhas to callinto theEITSC"Sorryyou goahead..""Can yousee myscreen?"User IDdoesn'thave correctaccessCustomerhas issuesearchingfor productYou have totrain to theOrderHistory AreaThe customerhas an OrderExpressenhancementideaEDI issue(BDLogistics,Macrohelix,etc.)AssistCustomerwith AnalyzeOrderFeatureYou hearof a latedeliveryissue

Wave 2 TRG - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Someone references a pet
  2. Awkward silence of >20 seconds when customer joins Zoom
  3. Pilot testing takes longer than the allotted meeting time
  4. You hear of inventory concerns or usage file concerns
  5. Someone is on camera
  6. "Can you put it in the chat"
  7. You hear about someone's weekend plans
  8. You submit an INC, RITM or Call#
  9. Someone is talking but they are on mute
  10. SSO User ID can't login
  11. CSOS signing issue
  12. Customer says "Thank you" after being helped
  13. PO Exported order twice
  14. We have to reach out to the OE team for an explanation on something
  15. Customer has to call into the EITSC
  16. "Sorry you go ahead.."
  17. "Can you see my screen?"
  18. User ID doesn't have correct access
  19. Customer has issue searching for product
  20. You have to train to the Order History Area
  21. The customer has an Order Express enhancement idea
  22. EDI issue (BD Logistics, Macrohelix, etc.)
  23. Assist Customer with Analyze Order Feature
  24. You hear of a late delivery issue