Someone istalking butthey are onmuteCustomerhas issuesearchingfor productPOExportedordertwice"Sorryyou goahead.."Someonereferencesa petYou hearof a latedeliveryissueYou hearaboutsomeone'sweekendplansAwkwardsilence of >20seconds whencustomerjoins ZoomWe have toreach out to theOE team for anexplanation onsomethingSSOUser IDcan't loginYou have totrain to theOrderHistory AreaCSOSsigningissueSomeoneis oncamera"Can youput it inthe chat"Yousubmit anINC, RITMor Call#"Can yousee myscreen?"Customersays "Thankyou" afterbeing helpedYou hear ofinventoryconcerns orusage fileconcernsEDI issue(BDLogistics,Macrohelix,etc.)Pilot testingtakes longerthan theallottedmeeting timeThe customerhas an OrderExpressenhancementideaAssistCustomerwith AnalyzeOrderFeatureCustomerhas to callinto theEITSCUser IDdoesn'thave correctaccessSomeone istalking butthey are onmuteCustomerhas issuesearchingfor productPOExportedordertwice"Sorryyou goahead.."Someonereferencesa petYou hearof a latedeliveryissueYou hearaboutsomeone'sweekendplansAwkwardsilence of >20seconds whencustomerjoins ZoomWe have toreach out to theOE team for anexplanation onsomethingSSOUser IDcan't loginYou have totrain to theOrderHistory AreaCSOSsigningissueSomeoneis oncamera"Can youput it inthe chat"Yousubmit anINC, RITMor Call#"Can yousee myscreen?"Customersays "Thankyou" afterbeing helpedYou hear ofinventoryconcerns orusage fileconcernsEDI issue(BDLogistics,Macrohelix,etc.)Pilot testingtakes longerthan theallottedmeeting timeThe customerhas an OrderExpressenhancementideaAssistCustomerwith AnalyzeOrderFeatureCustomerhas to callinto theEITSCUser IDdoesn'thave correctaccess

Wave 2 TRG - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Someone is talking but they are on mute
  2. Customer has issue searching for product
  3. PO Exported order twice
  4. "Sorry you go ahead.."
  5. Someone references a pet
  6. You hear of a late delivery issue
  7. You hear about someone's weekend plans
  8. Awkward silence of >20 seconds when customer joins Zoom
  9. We have to reach out to the OE team for an explanation on something
  10. SSO User ID can't login
  11. You have to train to the Order History Area
  12. CSOS signing issue
  13. Someone is on camera
  14. "Can you put it in the chat"
  15. You submit an INC, RITM or Call#
  16. "Can you see my screen?"
  17. Customer says "Thank you" after being helped
  18. You hear of inventory concerns or usage file concerns
  19. EDI issue (BD Logistics, Macrohelix, etc.)
  20. Pilot testing takes longer than the allotted meeting time
  21. The customer has an Order Express enhancement idea
  22. Assist Customer with Analyze Order Feature
  23. Customer has to call into the EITSC
  24. User ID doesn't have correct access