User IDdoesn'thave correctaccessWe have toreach out to theOE team for anexplanation onsomethingPilot testingtakes longerthan theallottedmeeting time"Can youput it inthe chat"CSOSsigningissueYou hearof a latedeliveryissue"Can yousee myscreen?"Customerhas issuesearchingfor productAwkwardsilence of >20seconds whencustomerjoins ZoomYou hear ofinventoryconcerns orusage fileconcernsYousubmit anINC, RITMor Call#SSOUser IDcan't loginCustomersays "Thankyou" afterbeing helpedAssistCustomerwith AnalyzeOrderFeatureYou have totrain to theOrderHistory AreaSomeoneis oncameraThe customerhas an OrderExpressenhancementideaCustomerhas to callinto theEITSCEDI issue(BDLogistics,Macrohelix,etc.)POExportedordertwice"Sorryyou goahead.."Someonereferencesa petYou hearaboutsomeone'sweekendplansSomeone istalking butthey are onmuteUser IDdoesn'thave correctaccessWe have toreach out to theOE team for anexplanation onsomethingPilot testingtakes longerthan theallottedmeeting time"Can youput it inthe chat"CSOSsigningissueYou hearof a latedeliveryissue"Can yousee myscreen?"Customerhas issuesearchingfor productAwkwardsilence of >20seconds whencustomerjoins ZoomYou hear ofinventoryconcerns orusage fileconcernsYousubmit anINC, RITMor Call#SSOUser IDcan't loginCustomersays "Thankyou" afterbeing helpedAssistCustomerwith AnalyzeOrderFeatureYou have totrain to theOrderHistory AreaSomeoneis oncameraThe customerhas an OrderExpressenhancementideaCustomerhas to callinto theEITSCEDI issue(BDLogistics,Macrohelix,etc.)POExportedordertwice"Sorryyou goahead.."Someonereferencesa petYou hearaboutsomeone'sweekendplansSomeone istalking butthey are onmute

Wave 2 TRG - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User ID doesn't have correct access
  2. We have to reach out to the OE team for an explanation on something
  3. Pilot testing takes longer than the allotted meeting time
  4. "Can you put it in the chat"
  5. CSOS signing issue
  6. You hear of a late delivery issue
  7. "Can you see my screen?"
  8. Customer has issue searching for product
  9. Awkward silence of >20 seconds when customer joins Zoom
  10. You hear of inventory concerns or usage file concerns
  11. You submit an INC, RITM or Call#
  12. SSO User ID can't login
  13. Customer says "Thank you" after being helped
  14. Assist Customer with Analyze Order Feature
  15. You have to train to the Order History Area
  16. Someone is on camera
  17. The customer has an Order Express enhancement idea
  18. Customer has to call into the EITSC
  19. EDI issue (BD Logistics, Macrohelix, etc.)
  20. PO Exported order twice
  21. "Sorry you go ahead.."
  22. Someone references a pet
  23. You hear about someone's weekend plans
  24. Someone is talking but they are on mute