User IDdoesn'thave correctaccessYousubmit anINC, RITMor Call#EDI issue(BDLogistics,Macrohelix,etc.)"Can youput it inthe chat"Someoneis oncameraSSOUser IDcan't loginYou have totrain to theOrderHistory AreaYou hearaboutsomeone'sweekendplansAwkwardsilence of >20seconds whencustomerjoins ZoomThe customerhas an OrderExpressenhancementideaCSOSsigningissueCustomersays "Thankyou" afterbeing helpedSomeone istalking butthey are onmuteCustomerhas to callinto theEITSCPOExportedordertwiceWe have toreach out to theOE team for anexplanation onsomethingYou hearof a latedeliveryissueCustomerhas issuesearchingfor product"Can yousee myscreen?"AssistCustomerwith AnalyzeOrderFeaturePilot testingtakes longerthan theallottedmeeting timeYou hear ofinventoryconcerns orusage fileconcernsSomeonereferencesa pet"Sorryyou goahead.."User IDdoesn'thave correctaccessYousubmit anINC, RITMor Call#EDI issue(BDLogistics,Macrohelix,etc.)"Can youput it inthe chat"Someoneis oncameraSSOUser IDcan't loginYou have totrain to theOrderHistory AreaYou hearaboutsomeone'sweekendplansAwkwardsilence of >20seconds whencustomerjoins ZoomThe customerhas an OrderExpressenhancementideaCSOSsigningissueCustomersays "Thankyou" afterbeing helpedSomeone istalking butthey are onmuteCustomerhas to callinto theEITSCPOExportedordertwiceWe have toreach out to theOE team for anexplanation onsomethingYou hearof a latedeliveryissueCustomerhas issuesearchingfor product"Can yousee myscreen?"AssistCustomerwith AnalyzeOrderFeaturePilot testingtakes longerthan theallottedmeeting timeYou hear ofinventoryconcerns orusage fileconcernsSomeonereferencesa pet"Sorryyou goahead.."

Wave 2 TRG - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User ID doesn't have correct access
  2. You submit an INC, RITM or Call#
  3. EDI issue (BD Logistics, Macrohelix, etc.)
  4. "Can you put it in the chat"
  5. Someone is on camera
  6. SSO User ID can't login
  7. You have to train to the Order History Area
  8. You hear about someone's weekend plans
  9. Awkward silence of >20 seconds when customer joins Zoom
  10. The customer has an Order Express enhancement idea
  11. CSOS signing issue
  12. Customer says "Thank you" after being helped
  13. Someone is talking but they are on mute
  14. Customer has to call into the EITSC
  15. PO Exported order twice
  16. We have to reach out to the OE team for an explanation on something
  17. You hear of a late delivery issue
  18. Customer has issue searching for product
  19. "Can you see my screen?"
  20. Assist Customer with Analyze Order Feature
  21. Pilot testing takes longer than the allotted meeting time
  22. You hear of inventory concerns or usage file concerns
  23. Someone references a pet
  24. "Sorry you go ahead.."