You hear ofinventoryconcerns orusage fileconcernsWe have toreach out to theOE team for anexplanation onsomethingCustomerhas to callinto theEITSCSomeonereferencesa pet"Can youput it inthe chat"AssistCustomerwith AnalyzeOrderFeatureYousubmit anINC, RITMor Call#You hearof a latedeliveryissueYou hearaboutsomeone'sweekendplansYou have totrain to theOrderHistory AreaCustomerhas issuesearchingfor productPOExportedordertwicePilot testingtakes longerthan theallottedmeeting timeUser IDdoesn'thave correctaccessCSOSsigningissueSomeone istalking butthey are onmute"Can yousee myscreen?"Customersays "Thankyou" afterbeing helpedEDI issue(BDLogistics,Macrohelix,etc.)Someoneis oncameraSSOUser IDcan't login"Sorryyou goahead.."The customerhas an OrderExpressenhancementideaAwkwardsilence of >20seconds whencustomerjoins ZoomYou hear ofinventoryconcerns orusage fileconcernsWe have toreach out to theOE team for anexplanation onsomethingCustomerhas to callinto theEITSCSomeonereferencesa pet"Can youput it inthe chat"AssistCustomerwith AnalyzeOrderFeatureYousubmit anINC, RITMor Call#You hearof a latedeliveryissueYou hearaboutsomeone'sweekendplansYou have totrain to theOrderHistory AreaCustomerhas issuesearchingfor productPOExportedordertwicePilot testingtakes longerthan theallottedmeeting timeUser IDdoesn'thave correctaccessCSOSsigningissueSomeone istalking butthey are onmute"Can yousee myscreen?"Customersays "Thankyou" afterbeing helpedEDI issue(BDLogistics,Macrohelix,etc.)Someoneis oncameraSSOUser IDcan't login"Sorryyou goahead.."The customerhas an OrderExpressenhancementideaAwkwardsilence of >20seconds whencustomerjoins Zoom

Wave 2 TRG - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You hear of inventory concerns or usage file concerns
  2. We have to reach out to the OE team for an explanation on something
  3. Customer has to call into the EITSC
  4. Someone references a pet
  5. "Can you put it in the chat"
  6. Assist Customer with Analyze Order Feature
  7. You submit an INC, RITM or Call#
  8. You hear of a late delivery issue
  9. You hear about someone's weekend plans
  10. You have to train to the Order History Area
  11. Customer has issue searching for product
  12. PO Exported order twice
  13. Pilot testing takes longer than the allotted meeting time
  14. User ID doesn't have correct access
  15. CSOS signing issue
  16. Someone is talking but they are on mute
  17. "Can you see my screen?"
  18. Customer says "Thank you" after being helped
  19. EDI issue (BD Logistics, Macrohelix, etc.)
  20. Someone is on camera
  21. SSO User ID can't login
  22. "Sorry you go ahead.."
  23. The customer has an Order Express enhancement idea
  24. Awkward silence of >20 seconds when customer joins Zoom