Someone istalking butthey are onmute"Can youput it inthe chat""Can yousee myscreen?"User IDdoesn'thave correctaccessThe customerhas an OrderExpressenhancementideaYou hear ofinventoryconcerns orusage fileconcernsAssistCustomerwith AnalyzeOrderFeatureCustomersays "Thankyou" afterbeing helpedAwkwardsilence of >20seconds whencustomerjoins ZoomPOExportedordertwiceCustomerhas issuesearchingfor productYou have totrain to theOrderHistory AreaYou hearof a latedeliveryissuePilot testingtakes longerthan theallottedmeeting timeEDI issue(BDLogistics,Macrohelix,etc.)CSOSsigningissueCustomerhas to callinto theEITSCSSOUser IDcan't loginSomeoneis oncameraYousubmit anINC, RITMor Call#Someonereferencesa petWe have toreach out to theOE team for anexplanation onsomething"Sorryyou goahead.."You hearaboutsomeone'sweekendplansSomeone istalking butthey are onmute"Can youput it inthe chat""Can yousee myscreen?"User IDdoesn'thave correctaccessThe customerhas an OrderExpressenhancementideaYou hear ofinventoryconcerns orusage fileconcernsAssistCustomerwith AnalyzeOrderFeatureCustomersays "Thankyou" afterbeing helpedAwkwardsilence of >20seconds whencustomerjoins ZoomPOExportedordertwiceCustomerhas issuesearchingfor productYou have totrain to theOrderHistory AreaYou hearof a latedeliveryissuePilot testingtakes longerthan theallottedmeeting timeEDI issue(BDLogistics,Macrohelix,etc.)CSOSsigningissueCustomerhas to callinto theEITSCSSOUser IDcan't loginSomeoneis oncameraYousubmit anINC, RITMor Call#Someonereferencesa petWe have toreach out to theOE team for anexplanation onsomething"Sorryyou goahead.."You hearaboutsomeone'sweekendplans

Wave 2 TRG - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Someone is talking but they are on mute
  2. "Can you put it in the chat"
  3. "Can you see my screen?"
  4. User ID doesn't have correct access
  5. The customer has an Order Express enhancement idea
  6. You hear of inventory concerns or usage file concerns
  7. Assist Customer with Analyze Order Feature
  8. Customer says "Thank you" after being helped
  9. Awkward silence of >20 seconds when customer joins Zoom
  10. PO Exported order twice
  11. Customer has issue searching for product
  12. You have to train to the Order History Area
  13. You hear of a late delivery issue
  14. Pilot testing takes longer than the allotted meeting time
  15. EDI issue (BD Logistics, Macrohelix, etc.)
  16. CSOS signing issue
  17. Customer has to call into the EITSC
  18. SSO User ID can't login
  19. Someone is on camera
  20. You submit an INC, RITM or Call#
  21. Someone references a pet
  22. We have to reach out to the OE team for an explanation on something
  23. "Sorry you go ahead.."
  24. You hear about someone's weekend plans