EDI issue(BDLogistics,Macrohelix,etc.)"Can yousee myscreen?"You hear ofinventoryconcerns orusage fileconcernsYousubmit anINC, RITMor Call#Customerhas to callinto theEITSCSomeonereferencesa petWe have toreach out to theOE team for anexplanation onsomethingAssistCustomerwith AnalyzeOrderFeaturePOExportedordertwiceThe customerhas an OrderExpressenhancementidea"Can youput it inthe chat"You hearof a latedeliveryissueSSOUser IDcan't loginYou have totrain to theOrderHistory AreaSomeoneis oncamera"Sorryyou goahead.."Pilot testingtakes longerthan theallottedmeeting timeAwkwardsilence of >20seconds whencustomerjoins ZoomSomeone istalking butthey are onmuteYou hearaboutsomeone'sweekendplansUser IDdoesn'thave correctaccessCustomersays "Thankyou" afterbeing helpedCSOSsigningissueCustomerhas issuesearchingfor productEDI issue(BDLogistics,Macrohelix,etc.)"Can yousee myscreen?"You hear ofinventoryconcerns orusage fileconcernsYousubmit anINC, RITMor Call#Customerhas to callinto theEITSCSomeonereferencesa petWe have toreach out to theOE team for anexplanation onsomethingAssistCustomerwith AnalyzeOrderFeaturePOExportedordertwiceThe customerhas an OrderExpressenhancementidea"Can youput it inthe chat"You hearof a latedeliveryissueSSOUser IDcan't loginYou have totrain to theOrderHistory AreaSomeoneis oncamera"Sorryyou goahead.."Pilot testingtakes longerthan theallottedmeeting timeAwkwardsilence of >20seconds whencustomerjoins ZoomSomeone istalking butthey are onmuteYou hearaboutsomeone'sweekendplansUser IDdoesn'thave correctaccessCustomersays "Thankyou" afterbeing helpedCSOSsigningissueCustomerhas issuesearchingfor product

Wave 2 TRG - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. EDI issue (BD Logistics, Macrohelix, etc.)
  2. "Can you see my screen?"
  3. You hear of inventory concerns or usage file concerns
  4. You submit an INC, RITM or Call#
  5. Customer has to call into the EITSC
  6. Someone references a pet
  7. We have to reach out to the OE team for an explanation on something
  8. Assist Customer with Analyze Order Feature
  9. PO Exported order twice
  10. The customer has an Order Express enhancement idea
  11. "Can you put it in the chat"
  12. You hear of a late delivery issue
  13. SSO User ID can't login
  14. You have to train to the Order History Area
  15. Someone is on camera
  16. "Sorry you go ahead.."
  17. Pilot testing takes longer than the allotted meeting time
  18. Awkward silence of >20 seconds when customer joins Zoom
  19. Someone is talking but they are on mute
  20. You hear about someone's weekend plans
  21. User ID doesn't have correct access
  22. Customer says "Thank you" after being helped
  23. CSOS signing issue
  24. Customer has issue searching for product