We have toreach out to theOE team for anexplanation onsomethingSomeoneis oncameraSomeone istalking butthey are onmuteThe customerhas an OrderExpressenhancementideaAwkwardsilence of >20seconds whencustomerjoins Zoom"Can youput it inthe chat""Sorryyou goahead.."Pilot testingtakes longerthan theallottedmeeting timeEDI issue(BDLogistics,Macrohelix,etc.)Customerhas to callinto theEITSCYou hearof a latedeliveryissueSSOUser IDcan't loginCustomersays "Thankyou" afterbeing helpedYou have totrain to theOrderHistory AreaYou hearaboutsomeone'sweekendplansUser IDdoesn'thave correctaccessSomeonereferencesa petYou hear ofinventoryconcerns orusage fileconcernsCustomerhas issuesearchingfor productPOExportedordertwice"Can yousee myscreen?"Yousubmit anINC, RITMor Call#AssistCustomerwith AnalyzeOrderFeatureCSOSsigningissueWe have toreach out to theOE team for anexplanation onsomethingSomeoneis oncameraSomeone istalking butthey are onmuteThe customerhas an OrderExpressenhancementideaAwkwardsilence of >20seconds whencustomerjoins Zoom"Can youput it inthe chat""Sorryyou goahead.."Pilot testingtakes longerthan theallottedmeeting timeEDI issue(BDLogistics,Macrohelix,etc.)Customerhas to callinto theEITSCYou hearof a latedeliveryissueSSOUser IDcan't loginCustomersays "Thankyou" afterbeing helpedYou have totrain to theOrderHistory AreaYou hearaboutsomeone'sweekendplansUser IDdoesn'thave correctaccessSomeonereferencesa petYou hear ofinventoryconcerns orusage fileconcernsCustomerhas issuesearchingfor productPOExportedordertwice"Can yousee myscreen?"Yousubmit anINC, RITMor Call#AssistCustomerwith AnalyzeOrderFeatureCSOSsigningissue

Wave 2 TRG - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. We have to reach out to the OE team for an explanation on something
  2. Someone is on camera
  3. Someone is talking but they are on mute
  4. The customer has an Order Express enhancement idea
  5. Awkward silence of >20 seconds when customer joins Zoom
  6. "Can you put it in the chat"
  7. "Sorry you go ahead.."
  8. Pilot testing takes longer than the allotted meeting time
  9. EDI issue (BD Logistics, Macrohelix, etc.)
  10. Customer has to call into the EITSC
  11. You hear of a late delivery issue
  12. SSO User ID can't login
  13. Customer says "Thank you" after being helped
  14. You have to train to the Order History Area
  15. You hear about someone's weekend plans
  16. User ID doesn't have correct access
  17. Someone references a pet
  18. You hear of inventory concerns or usage file concerns
  19. Customer has issue searching for product
  20. PO Exported order twice
  21. "Can you see my screen?"
  22. You submit an INC, RITM or Call#
  23. Assist Customer with Analyze Order Feature
  24. CSOS signing issue