"Can youput it inthe chat"You hearof a latedeliveryissue"Sorryyou goahead.."Someonereferencesa petYou hear ofinventoryconcerns orusage fileconcernsSSOUser IDcan't loginCSOSsigningissueAssistCustomerwith AnalyzeOrderFeatureYousubmit anINC, RITMor Call#You have totrain to theOrderHistory AreaPOExportedordertwice"Can yousee myscreen?"Someoneis oncameraCustomerhas issuesearchingfor productWe have toreach out to theOE team for anexplanation onsomethingYou hearaboutsomeone'sweekendplansAwkwardsilence of >20seconds whencustomerjoins ZoomSomeone istalking butthey are onmuteUser IDdoesn'thave correctaccessCustomerhas to callinto theEITSCEDI issue(BDLogistics,Macrohelix,etc.)Pilot testingtakes longerthan theallottedmeeting timeThe customerhas an OrderExpressenhancementideaCustomersays "Thankyou" afterbeing helped"Can youput it inthe chat"You hearof a latedeliveryissue"Sorryyou goahead.."Someonereferencesa petYou hear ofinventoryconcerns orusage fileconcernsSSOUser IDcan't loginCSOSsigningissueAssistCustomerwith AnalyzeOrderFeatureYousubmit anINC, RITMor Call#You have totrain to theOrderHistory AreaPOExportedordertwice"Can yousee myscreen?"Someoneis oncameraCustomerhas issuesearchingfor productWe have toreach out to theOE team for anexplanation onsomethingYou hearaboutsomeone'sweekendplansAwkwardsilence of >20seconds whencustomerjoins ZoomSomeone istalking butthey are onmuteUser IDdoesn'thave correctaccessCustomerhas to callinto theEITSCEDI issue(BDLogistics,Macrohelix,etc.)Pilot testingtakes longerthan theallottedmeeting timeThe customerhas an OrderExpressenhancementideaCustomersays "Thankyou" afterbeing helped

Wave 2 TRG - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Can you put it in the chat"
  2. You hear of a late delivery issue
  3. "Sorry you go ahead.."
  4. Someone references a pet
  5. You hear of inventory concerns or usage file concerns
  6. SSO User ID can't login
  7. CSOS signing issue
  8. Assist Customer with Analyze Order Feature
  9. You submit an INC, RITM or Call#
  10. You have to train to the Order History Area
  11. PO Exported order twice
  12. "Can you see my screen?"
  13. Someone is on camera
  14. Customer has issue searching for product
  15. We have to reach out to the OE team for an explanation on something
  16. You hear about someone's weekend plans
  17. Awkward silence of >20 seconds when customer joins Zoom
  18. Someone is talking but they are on mute
  19. User ID doesn't have correct access
  20. Customer has to call into the EITSC
  21. EDI issue (BD Logistics, Macrohelix, etc.)
  22. Pilot testing takes longer than the allotted meeting time
  23. The customer has an Order Express enhancement idea
  24. Customer says "Thank you" after being helped