"Can yousee myscreen?"EDI issue(BDLogistics,Macrohelix,etc.)SSOUser IDcan't loginCSOSsigningissueCustomersays "Thankyou" afterbeing helpedYou hearof a latedeliveryissueAwkwardsilence of >20seconds whencustomerjoins ZoomUser IDdoesn'thave correctaccess"Sorryyou goahead.."Someoneis oncameraYousubmit anINC, RITMor Call#Pilot testingtakes longerthan theallottedmeeting timeYou hear ofinventoryconcerns orusage fileconcernsSomeone istalking butthey are onmute"Can youput it inthe chat"AssistCustomerwith AnalyzeOrderFeatureYou hearaboutsomeone'sweekendplansSomeonereferencesa petCustomerhas to callinto theEITSCPOExportedordertwiceYou have totrain to theOrderHistory AreaWe have toreach out to theOE team for anexplanation onsomethingThe customerhas an OrderExpressenhancementideaCustomerhas issuesearchingfor product"Can yousee myscreen?"EDI issue(BDLogistics,Macrohelix,etc.)SSOUser IDcan't loginCSOSsigningissueCustomersays "Thankyou" afterbeing helpedYou hearof a latedeliveryissueAwkwardsilence of >20seconds whencustomerjoins ZoomUser IDdoesn'thave correctaccess"Sorryyou goahead.."Someoneis oncameraYousubmit anINC, RITMor Call#Pilot testingtakes longerthan theallottedmeeting timeYou hear ofinventoryconcerns orusage fileconcernsSomeone istalking butthey are onmute"Can youput it inthe chat"AssistCustomerwith AnalyzeOrderFeatureYou hearaboutsomeone'sweekendplansSomeonereferencesa petCustomerhas to callinto theEITSCPOExportedordertwiceYou have totrain to theOrderHistory AreaWe have toreach out to theOE team for anexplanation onsomethingThe customerhas an OrderExpressenhancementideaCustomerhas issuesearchingfor product

Wave 2 TRG - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Can you see my screen?"
  2. EDI issue (BD Logistics, Macrohelix, etc.)
  3. SSO User ID can't login
  4. CSOS signing issue
  5. Customer says "Thank you" after being helped
  6. You hear of a late delivery issue
  7. Awkward silence of >20 seconds when customer joins Zoom
  8. User ID doesn't have correct access
  9. "Sorry you go ahead.."
  10. Someone is on camera
  11. You submit an INC, RITM or Call#
  12. Pilot testing takes longer than the allotted meeting time
  13. You hear of inventory concerns or usage file concerns
  14. Someone is talking but they are on mute
  15. "Can you put it in the chat"
  16. Assist Customer with Analyze Order Feature
  17. You hear about someone's weekend plans
  18. Someone references a pet
  19. Customer has to call into the EITSC
  20. PO Exported order twice
  21. You have to train to the Order History Area
  22. We have to reach out to the OE team for an explanation on something
  23. The customer has an Order Express enhancement idea
  24. Customer has issue searching for product