(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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DMP Offer
Set up a payment (Correctly)
BKO
Tracked Complaint (Customer did not receive statements)
Tracked Complaint (Late Fee)
Tracked Complaint (Customer Unable to Hear)
Complaint Tracking (OLB)
Complaint Tracked (previous agent misinformed)
Offered customer a long term program
PTPP
WTNR
Sent out duplicate Statements
DEMN
Added new payment information (ask the customer how their name appears on the account)
Customer Paid Full Balance
Complaint Tracked (interest related)
Total Due + MAPS
3 Complaints for one call
Offered Gradual Up to Date
Complaint Tracked (Program Related)
Tracked Complaint (excessive calls)
Waived a customer late fee AND READ THE BOXES TO CUSTOMER
