DEMNOfferedGradualUp toDateComplaintTracking(OLB)PTPPComplainttracked(verification)Set up apayment(Correctly)ComplaintTracked(interestrelated)TrackedComplaint(Late Fee)Offeredcustomer along termprogramTrackedComplaint(Customer didnot receivestatements)Waived acustomer latefee AND READTHE BOXESTOCUSTOMERBKOComplaintTracked(ProgramRelated)TotalDue +MAPSTrackedComplaint(excessivecalls)Sent outduplicateStatementsDMPOfferUpdatedcustomercontactinformationAdded newpaymentinformation (askthe customer howtheir nameappears on theaccount)WTNRCustomerPaid FullBalance3Complaintsfor one callComplaintTracked(previousagentmisinformed)TrackedComplaint(CustomerUnable toHear)DEMNOfferedGradualUp toDateComplaintTracking(OLB)PTPPComplainttracked(verification)Set up apayment(Correctly)ComplaintTracked(interestrelated)TrackedComplaint(Late Fee)Offeredcustomer along termprogramTrackedComplaint(Customer didnot receivestatements)Waived acustomer latefee AND READTHE BOXESTOCUSTOMERBKOComplaintTracked(ProgramRelated)TotalDue +MAPSTrackedComplaint(excessivecalls)Sent outduplicateStatementsDMPOfferUpdatedcustomercontactinformationAdded newpaymentinformation (askthe customer howtheir nameappears on theaccount)WTNRCustomerPaid FullBalance3Complaintsfor one callComplaintTracked(previousagentmisinformed)TrackedComplaint(CustomerUnable toHear)

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. DEMN
  2. Offered Gradual Up to Date
  3. Complaint Tracking (OLB)
  4. PTPP
  5. Complaint tracked (verification)
  6. Set up a payment (Correctly)
  7. Complaint Tracked (interest related)
  8. Tracked Complaint (Late Fee)
  9. Offered customer a long term program
  10. Tracked Complaint (Customer did not receive statements)
  11. Waived a customer late fee AND READ THE BOXES TO CUSTOMER
  12. BKO
  13. Complaint Tracked (Program Related)
  14. Total Due + MAPS
  15. Tracked Complaint (excessive calls)
  16. Sent out duplicate Statements
  17. DMP Offer
  18. Updated customer contact information
  19. Added new payment information (ask the customer how their name appears on the account)
  20. WTNR
  21. Customer Paid Full Balance
  22. 3 Complaints for one call
  23. Complaint Tracked (previous agent misinformed)
  24. Tracked Complaint (Customer Unable to Hear)