(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Offered customer a long term program
Updated customer contact information
3 Complaints for one call
DMP Offer
Complaint Tracked (Program Related)
BKO
PTPP
WTNR
Set up a payment (Correctly)
Sent out duplicate Statements
Tracked Complaint (Late Fee)
Added new payment information (ask the customer how their name appears on the account)
DEMN
Complaint Tracked (previous agent misinformed)
Total Due + MAPS
Tracked Complaint (Customer Unable to Hear)
Complaint Tracking (OLB)
Tracked Complaint (excessive calls)
Customer Paid Full Balance
Tracked Complaint (Customer did not receive statements)
Waived a customer late fee AND READ THE BOXES TO CUSTOMER
