This bingo card has a free space and 24 words: Complaint Tracked (interest related), Total Due + MAPS, DEMN, Tracked Complaint (excessive calls), Offered Gradual Up to Date, Tracked Complaint (Customer Unable to Hear), Offered customer a long term program, Set up a payment (Correctly), BKO, WTNR, Complaint Tracking (OLB), Customer Paid Full Balance, Complaint Tracked (previous agent misinformed), Complaint tracked (verification), Waived a customer late fee AND READ THE BOXES TO CUSTOMER, Sent out duplicate Statements, Updated customer contact information, Tracked Complaint (Late Fee), Complaint Tracked (Program Related), Tracked Complaint (Customer did not receive statements), DMP Offer, 3 Complaints for one call, PTPP and Added new payment information (ask the customer how their name appears on the account).
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