(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Heard a client’s pet in the background of a call
Assisted a client who was denied elsewhere but found a solution
Successfully de-escalated a difficult call
A teammate made you laugh during a huddle
Stepped in to help a teammate who was overwhelmed
Gave a shoutout to a teammate
Flipped a Medicaid or Medicare client to PP
Actually finished your coffee while it was still hot
Received a client referred from a past alumni
Took a stretch break or walked around during a break
Received a shoutout from a teammate for helping out
Booked a next-day admission
Client mispronounced the facility name in a hilarious way
TPS referral that did not have a phone number to contact client
Reached out to a past client who was interested in re-engaging
Start-to-finish call
Worked with a family member instead of the client directly
Sent an encouraging message in the team chat
Completed a benefit check
Same-day admission
Tag-teamed with a colleague to close an admission
Collected referral source
Had to repeat the program name or location more than 3 times
