Gave ashoutoutto ateammateTook a stretchbreak orwalkedaround duringa breakStart-to-finishcallActuallyfinished yourcoffee whileit was stillhotCollectedreferralsourceSame-dayadmissionSuccessfullyde-escalated adifficult callBooked anext-dayadmissionStepped in tohelp ateammatewho wasoverwhelmedReceived aclientreferred froma pastalumniAssisted aclient who wasdeniedelsewhere butfound a solutionOut-of-stateclient Had to repeatthe programname orlocation morethan 3 timesA teammatemade youlaugh duringa huddleCompleteda benefitcheckTag-teamedwith acolleague toclose anadmissionClientmispronouncedthe facilityname in ahilarious wayFlipped aMedicaid orMedicareclient to PPReached outto a past clientwho wasinterested inre-engagingWorked witha familymemberinstead of theclient directlyTPS referralthat did nothave a phonenumber tocontact clientReceived ashoutout froma teammatefor helpingoutSent anencouragingmessage inthe teamchatHeard aclient’s pet inthebackgroundof a callGave ashoutoutto ateammateTook a stretchbreak orwalkedaround duringa breakStart-to-finishcallActuallyfinished yourcoffee whileit was stillhotCollectedreferralsourceSame-dayadmissionSuccessfullyde-escalated adifficult callBooked anext-dayadmissionStepped in tohelp ateammatewho wasoverwhelmedReceived aclientreferred froma pastalumniAssisted aclient who wasdeniedelsewhere butfound a solutionOut-of-stateclient Had to repeatthe programname orlocation morethan 3 timesA teammatemade youlaugh duringa huddleCompleteda benefitcheckTag-teamedwith acolleague toclose anadmissionClientmispronouncedthe facilityname in ahilarious wayFlipped aMedicaid orMedicareclient to PPReached outto a past clientwho wasinterested inre-engagingWorked witha familymemberinstead of theclient directlyTPS referralthat did nothave a phonenumber tocontact clientReceived ashoutout froma teammatefor helpingoutSent anencouragingmessage inthe teamchatHeard aclient’s pet inthebackgroundof a call

WAB: West Admissions Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Gave a shoutout to a teammate
  2. Took a stretch break or walked around during a break
  3. Start-to-finish call
  4. Actually finished your coffee while it was still hot
  5. Collected referral source
  6. Same-day admission
  7. Successfully de-escalated a difficult call
  8. Booked a next-day admission
  9. Stepped in to help a teammate who was overwhelmed
  10. Received a client referred from a past alumni
  11. Assisted a client who was denied elsewhere but found a solution
  12. Out-of-state client
  13. Had to repeat the program name or location more than 3 times
  14. A teammate made you laugh during a huddle
  15. Completed a benefit check
  16. Tag-teamed with a colleague to close an admission
  17. Client mispronounced the facility name in a hilarious way
  18. Flipped a Medicaid or Medicare client to PP
  19. Reached out to a past client who was interested in re-engaging
  20. Worked with a family member instead of the client directly
  21. TPS referral that did not have a phone number to contact client
  22. Received a shoutout from a teammate for helping out
  23. Sent an encouraging message in the team chat
  24. Heard a client’s pet in the background of a call