Actuallyfinished yourcoffee whileit was stillhotTPS referralthat did nothave a phonenumber tocontact clientAssisted aclient who wasdeniedelsewhere butfound a solutionBooked anext-dayadmissionSuccessfullyde-escalated adifficult callFlipped aMedicaid orMedicareclient to PPGave ashoutoutto ateammateCollectedreferralsourceSent anencouragingmessage inthe teamchatReceived aclientreferred froma pastalumniReached outto a past clientwho wasinterested inre-engagingStepped in tohelp ateammatewho wasoverwhelmedReceived ashoutout froma teammatefor helpingoutSame-dayadmissionOut-of-stateclient Tag-teamedwith acolleague toclose anadmissionA teammatemade youlaugh duringa huddleTook a stretchbreak orwalkedaround duringa breakCompleteda benefitcheckClientmispronouncedthe facilityname in ahilarious wayWorked witha familymemberinstead of theclient directlyHad to repeatthe programname orlocation morethan 3 timesHeard aclient’s pet inthebackgroundof a callStart-to-finishcallActuallyfinished yourcoffee whileit was stillhotTPS referralthat did nothave a phonenumber tocontact clientAssisted aclient who wasdeniedelsewhere butfound a solutionBooked anext-dayadmissionSuccessfullyde-escalated adifficult callFlipped aMedicaid orMedicareclient to PPGave ashoutoutto ateammateCollectedreferralsourceSent anencouragingmessage inthe teamchatReceived aclientreferred froma pastalumniReached outto a past clientwho wasinterested inre-engagingStepped in tohelp ateammatewho wasoverwhelmedReceived ashoutout froma teammatefor helpingoutSame-dayadmissionOut-of-stateclient Tag-teamedwith acolleague toclose anadmissionA teammatemade youlaugh duringa huddleTook a stretchbreak orwalkedaround duringa breakCompleteda benefitcheckClientmispronouncedthe facilityname in ahilarious wayWorked witha familymemberinstead of theclient directlyHad to repeatthe programname orlocation morethan 3 timesHeard aclient’s pet inthebackgroundof a callStart-to-finishcall

WAB: West Admissions Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Actually finished your coffee while it was still hot
  2. TPS referral that did not have a phone number to contact client
  3. Assisted a client who was denied elsewhere but found a solution
  4. Booked a next-day admission
  5. Successfully de-escalated a difficult call
  6. Flipped a Medicaid or Medicare client to PP
  7. Gave a shoutout to a teammate
  8. Collected referral source
  9. Sent an encouraging message in the team chat
  10. Received a client referred from a past alumni
  11. Reached out to a past client who was interested in re-engaging
  12. Stepped in to help a teammate who was overwhelmed
  13. Received a shoutout from a teammate for helping out
  14. Same-day admission
  15. Out-of-state client
  16. Tag-teamed with a colleague to close an admission
  17. A teammate made you laugh during a huddle
  18. Took a stretch break or walked around during a break
  19. Completed a benefit check
  20. Client mispronounced the facility name in a hilarious way
  21. Worked with a family member instead of the client directly
  22. Had to repeat the program name or location more than 3 times
  23. Heard a client’s pet in the background of a call
  24. Start-to-finish call